NETWORK ENGINEER — ATLAS NETWORKS Department: Network Operations Hours: Mon–Fri, 8am–5pm Pacific + on-call rotation Location: Remote - strong preference for US Type: Full-time, dedicated READ THIS FIRST We run one of the largest MikroTik deployments on the West Coast - thousands of devices, real customers, real stakes. We need an engineer who can step into that environment and be useful fast. If you're already a MikroTik expert, great - you'll feel at home on day one. If you're a strong network engineer from a Cisco, Juniper, or Arista background who's hungry to go deep on RouterOS, we want to hear from you too. What we won't compromise on is the underlying networking fundamentals. You either have them or you don't, and we'll find out either way in the lab. This role moves between tactical work - provisioning, escalations, config changes - and strategic input on design and process. If you're as comfortable at a CLI as you are whiteboarding an architecture decision, keep reading. ABOUT ATLAS NETWORKS We're an independent ISP based in Seattle, WA. We believe everyone deserves a reliable, affordable internet connection without the nonsense. Our values: Grit, Get S##t Done, Constructive Candor, Continuous Evolution - aren't poster slogans. They're how we actually operate. You can learn about us at (link removed) WHAT YOU'LL DO - Provision and configure MikroTik routers/switches, TP-Link Omada & Deco, and Ubiquiti UniFi gear to production standards - Serve as the escalation point for helpdesk and field teams - Troubleshoot advanced Layer 2/3 issues quickly and cleanly - Contribute to network change planning and upgrades - Document every deployment and change - non-negotiable - Improve the provisioning and escalation processes you work inside of - Be on the forefront of our push for an AI powered network - we have a full time dev team with a major AI network initiative WHAT YOU BRING Required: - Strong networking fundamentals: TCP/IP, VLANs, DHCP, DNS, OSPF, BGP - you can troubleshoot at every layer without Googling or asking ChatGPT - Hands-on production experience with at least one major networking platform (MikroTik strongly preferred; Cisco, Juniper, Arista, or similar also welcome) - Multi-vendor troubleshooting instincts - The ability to work independently in a remote-first team without losing momentum - Track record of juggling priorities and hitting deadlines without dropping quality - Willingness to prove your skills with our Chief Network Engineer before hire - this is non-negotiable regardless of your background If you're not already a MikroTik expert: you need to be genuinely excited to become one, fast. We'll support you, but the learning curve is yours to climb. Preferred: - MikroTik certifications (MTCNA, MTCRE) or Cisco (CCNA and up) - ISP or service provider experience - Ubiquiti or Aviat microwave radio configuration and alignment (or similar) - TP-Link Omada controllers, Deco systems, UniFi - VoIP fundamentals (we run our own switch) THE NON-NEGOTIABLES - Hours: Mon–Fri, 8am–5pm Pacific. Full-time and dedicated - we don't tolerate overlapping shifts with other employers. - Language: Fluent English with minimal accent for customer-facing work. - On-call: we're a small team, you'll be part of a rotation to respond to after-hours emergencies. WHAT SUCCESS LOOKS LIKE - 30 days in: You're handling provisioning, routine config work, and escalated troubleshooting against our standards. - 60 days in: You're operating across daily ops, documentation, and escalations with limited hand-holding. - Beyond: You become a go-to engineer for advanced troubleshooting and high-impact changes - and you make the people around you better at their jobs. WHAT WE OFFER - High expectations, high support - we don't hire people we don't intend to invest in - Real, complex network challenges on a growing ISP backbone - A team that picks results and candor over politics and ego - Paid time off after the first year HOW TO APPLY Submit your proposal and tell us: 1. Your most challenging MikroTik project - or, if you're coming from another platform, the gnarliest networking problem you've owned end-to-end 2. How you approach troubleshooting when the obvious answer is wrong 3. Microwave radio experience, if any 4. Your certifications If you're ready to work hard, think hard, and contribute at a level higher than the title suggests - apply.

Must be located within practical, rapid commuting distance of NY2 (Secaucus). Remote-only candidates will not be considered. 1. Datacenter Hardware Support (Rack & Stack) - Receive, inspect, and inventory shipped equipment at the datacenter. - Rack-mount and un-rack servers, switches, firewalls, routers, PDUs, and console devices. - Connect power, network, and console cabling according to provided diagrams. - Replace failed components under pressure (Disks/NVMe, RAM, PSUs, Fans, NICs, Transceivers/Optics). - Manage local RMA processes and coordinate with hardware vendors for warranty replacements. 2. Server Hardware & Out-of-Band (OOB) Management - Perform initial server power-on and hardware validation. - Basic setup of management interfaces (HPE iLO, Dell iDRAC, Supermicro IPMI, Lenovo XClarity). - Assign management IP addresses and verify remote console/power control based on provided instructions. - Configure basic BIOS settings (boot order, RAID controller modes, disk visibility). 3. Physical Network Support - Install/replace physical network devices and SFP/SFP+/QSFP optics. - Patch fiber and copper cabling, ensuring meticulous labeling and port mapping. - Perform basic physical troubleshooting (checking link status, port LEDs, connecting a crash cart). - Coordinate with datacenter facility teams regarding cross-connects. 4. Deployment of Second Datacenter (NY3/NY5) - Work alongside our Bulgaria-based engineering team (who will be on-site initially) to duplicate our NY2 setup. - Assist with full deployment: unboxing, racking, cabling, OOB setup, and power-on validation. - Provide impeccable documentation (serial numbers, management IPs, and high-quality photos of front/rear racks).

We're hiring an experienced Incident & Process Management Analyst to own incident response and process governance for our IT infrastructure and operations team on a 4-6 week contract. You'll manage the full incident lifecycle - from detection through escalation, resolution, and closure - including Major Incidents and critical event coordination. You'll also drive continuous improvement across our IT processes, maintain our knowledge base and documentation, and deliver KPI/metrics reporting to leadership and auditors. RESPONSIBILITIES: - Lead incident response, escalation, and resolution across IT and business teams - Coordinate Major Incident and critical/storm event management - Review, document, and continuously improve IT operational processes - Track and report KPIs/metrics to governance and leadership - Support compliance audits and annual process reviews - Train internal IT staff on incident and process procedures REQUIREMENTS: - 5+ years managing incident/problem management processes - 5+ years in process management or business process improvement - Hands-on experience with ITSM tools (ServiceNow or similar) - Demonstrated Major Incident / critical event management experience - ITIL certification (Foundation or higher) preferred - Strong reporting and KPI/metrics background - Comfortable working with global, cross-functional teams - Excellent written and verbal communication skills - Must be located in the USA - Current background check (within 12 months), or willingness to complete one prior to start DETAILS: - Remote (USA only) - Contract (1099) - no benefits - Duration: 4-6 weeks, approx. 30-40 hrs/week - Rate: up to $50/hr TO APPLY, please include in your proposal: 1. Confirmation you can commit to the full 4-6 weeks 2. Your background check status (current, or willing to complete one) 3. A brief example of a Major Incident you managed end-to-end 4. Status of your ITIL certification

I need some immediate help regarding an outlook issue that I am having with a challenging executive user. We use outlook 2019, and we are on prem. Most users use Office, home and business 2019. He has a couple contacts, that have merged without being manually instructed to merge. He uses an Iphone and uses the native mail app. I think most of his contacts are stored in exchange, but has some stored in his phone. He had 3 work contacts, merge into a single contact. Need some help to figure out what is going on with him. Currently, only one user is reporting the issue.

ONSITE WORK REQUIRED We are seeking a network automation consultant with strong Python skills to configure an enterprise-level network for our home office in Alpharetta, GA. The ideal candidate will have experience in network security and administration, ensuring a secure and efficient network setup. This is a small scale project expected to last less than 5 days. However, should there be a good fit between consultant and client, there is strong potential for ongoing Managed Services agreement.

We are a Managed Service Provider (MSP) looking for an experienced ConnectWise consultant to walk us through an existing workflow within our ConnectWise environment. Our ConnectWise PSA and ConnectWise CPQ environments are already configured. We do not need implementation or setup services. Instead, we need an expert who can guide us through the proper process of converting an accepted quote into active agreements and recurring services within ConnectWise PSA. Immediate Objective We currently have: A signed quote in ConnectWise CPQ ConnectWise PSA already in use Existing products, agreements, and company records We need someone to work with us during a live screen-sharing session to: Review our current configuration Explain the correct workflow Convert our signed quote into the appropriate agreement(s) in PSA Verify recurring products and billing are configured correctly Ensure the agreement is ready for invoicing and ongoing management Requirements Extensive experience with ConnectWise PSA Extensive experience with ConnectWise CPQ (formerly Sell) Experience supporting MSPs Ability to explain processes while performing them Strong English communication skills Nice to Have ConnectWise implementation or consulting experience Experience with recurring agreements, procurement, billing, and invoicing Familiarity with ConnectWise Manage best practices Deliverable By the end of the session, we would like to have: The quote successfully transitioned into the proper agreement(s) in PSA Confidence that the recurring billing setup is correct A clear understanding of the workflow so we can repeat it ourselves in the future This project will likely begin as a 1–2 hour screen-sharing session. If the engagement goes well, there is potential for additional ConnectWise consulting work in the future.

Managed Services Provider (MSP) serving businesses across a variety of industries seeking a highly organized, customer-focused Technical Services Coordinator to support our team. This hybrid administrative and technical role is critical to ensuring an exceptional client experience. The ideal candidate is comfortable communicating with clients, coordinating projects and equipment orders, managing service requests, and providing basic technical assistance. Success in this position requires strong organizational skills, attention to detail, a willingness to learn, and the ability to thrive in a fast-paced MSP environment. Key Responsibilities Client Support & Service Coordination Serve as the first point of contact for incoming client calls and requests. Create, document, and route support tickets within our PSA/ticketing platform. Monitor ticket queues and help ensure requests are assigned and addressed promptly. Communicate updates to clients and maintain a high level of customer service. Procurement & Asset Management Obtain pricing and prepare quotes for hardware, software, and managed services. Coordinate purchasing activities with vendors and distributors. Track orders from procurement through delivery and deployment. Maintain accurate inventory and asset records for client and company-owned equipment. Assist with warranty tracking, renewals, and vendor returns. Billing & Administrative Support Assist with contract administration, renewals, and documentation. Maintain client records and supporting documentation within company systems. Support project administration and scheduling activities. Technical Administration Perform software, hardware, and license audits. Review system health reports and identify issues requiring escalation. Assist with user onboarding and offboarding activities. Provide basic troubleshooting and technical guidance for common issues. Escalate complex technical problems to engineering and senior technical staff. Process & Documentation Create and maintain internal and client-facing documentation. Assist with process improvement initiatives and operational reporting. Help ensure adherence to company security, compliance, and documentation standards. Qualifications Required 2+ years of experience in an administrative, service coordination, or technical support role. Exceptional customer service and communication skills. Strong organizational and time management abilities. Experience working with ticketing systems, CRM platforms, or PSA tools. Basic understanding of computer hardware, software, Microsoft 365, and business technology environments. Ability to manage multiple priorities and work independently. Preferred Prior experience working for an MSP, IT services company, or technology-focused organization. Experience with procurement, vendor management, or asset tracking. Familiarity with Microsoft 365, endpoint management, and SaaS applications. What Makes Someone Successful in This Role Enjoys helping clients and solving problems. Takes ownership of tasks and follows through to completion. Comfortable balancing administrative responsibilities with basic technical work. Thrives in a collaborative, fast-paced environment. Has strong attention to detail and a process-oriented mindset.

I need someone to configure a business computer with Windows Pro 11 to act as my server. Additionally, migrate JotForm data to the computer and configure Microsoft SQL Server. The task requires setting up a server and handling data transfer, indicating a need for intermediate proficiency.

We are a new logistics company building our website, and we are looking for a Website Security & Compliance Specialist to partner with our internal team. Our designer (Toni) is handling all layout, pages, and visual development — your role focuses strictly on the security, access control, and compliance‑sensitive portions of the site. What we need: We need someone who can review the site structure, secure employee‑only pages, configure protected document access, secure multiple reporting forms, and ensure the website meets the data‑protection expectations required for Amazon DSP compliance. You will collaborate with our designer as needed, but you will not be responsible for design or page creation. Deliverables include: Secure access controls for employee‑only pages Protected employee handbook download Anonymous reporting form security Urgent reporting workflow security Secure form configuration + email routing Google Workspace integration General website security hardening Compliance review + risk assessment Skills required: Information Security, IT Compliance, Secure Form Configuration, Access Control, Authentication Systems, Google Workspace Integration, and Website Security Hardening. How we work: We communicate clearly, respond quickly, and keep responsibilities separated. Toni will lead the full website build, and you will focus on the backend security and compliance requirements. We value transparency, collaboration, and professionals who can explain what they need in order to complete their part of the project. What we’re looking for: Someone experienced, reliable, and comfortable partnering with another professional. This is a focused, security‑driven role — perfect for someone who specializes in compliance workflows and secure website infrastructure.

Technical Operations Coordinator (Systems & Integrations) Remote | Flexible Part-Time | Opportunity to Grow About the Role I'm the founder of multiple growing businesses in the legal and media industries, including a court reporting company and an educational podcast (The Court Reporter Podcast). As we scale, we use dozens of cloud-based platforms that all need to work together seamlessly. I'm looking for someone who genuinely enjoys solving technical puzzles. This is not a help desk role and it's not just checking boxes from a to-do list. You'll become the person who investigates issues, researches solutions, works with customer support, tests fixes, documents systems, and ensures our technology and integrations run smoothly. If you're the type of person who gets excited by figuring out why something isn't working—and won't stop until you've found the answer—this role is for you. Examples of Projects No two days will look exactly the same. One week you might: Troubleshoot why Calendly isn't sending Zoom links or confirmation emails. Diagnose Google Workspace permission issues. Configure Zoom integrations. Research AI tools for podcast production. Build automation between different software platforms. Organize and document business systems. Test new workflows before they're implemented. Create Standard Operating Procedures (SOPs). Work directly with software support teams until issues are fully resolved. Recommend better software or more efficient workflows. Future projects may include: Website management Domain and DNS configuration Google Workspace administration CRM implementation AI workflow automation API and integration research Technical documentation Internal knowledge base creation Security and permission management Software implementation and onboarding What Success Looks Like When something breaks... ❌ You don't immediately ask me what to do. ✅ You investigate. ✅ You research. ✅ You contact support. ✅ You test. ✅ You document. ✅ Then you come back with: "Here's what the issue was, here's what I tried, here's the solution, and here's how we can prevent it from happening again." You Might Be a Great Fit If You... Love figuring things out. Naturally Google everything before asking for help. Enjoy troubleshooting. Learn new software quickly. Like creating organized systems. Think several steps ahead. Take ownership instead of waiting for instructions. Communicate proactively. Enjoy improving processes. Technical Experience Experience with some of these is helpful, but curiosity and problem-solving matter even more. Google Workspace Zoom Calendly Microsoft 365 WordPress Zapier / Make AI tools Canva Notion ClickUp Airtable CRM software APIs and integrations DNS & domains (basic) Cloud software administration Bonus Experience Legal industry Podcast production SaaS administration Operations Technical support Systems administration Workflow automation Documentation QA testing The Kind of Person I'm Looking For You don't just complete tasks—you solve problems. You're comfortable hearing: "Calendly isn't sending emails." ...and then independently determining: Is it Calendly? Gmail? Google Workspace? Zoom? OAuth permissions? Email workflows? Subscription licensing? User error? Or a platform bug? Instead of forwarding the problem back to me, you own it until it's resolved.