We're a small Central Florida nonprofit foundation running Salesforce Enterprise Edition (a 10-user org). We have someone in-house who owns our systems and handles the day-to-day, so this isn't a run-the-show role. We're looking for a certified Salesforce admin on a fractional, as-needed basis, someone we can tap occasionally when something needs a steadier, more expert hand than we want to figure out ourselves. This is fractional, not full-time or a fixed weekly commitment. Some weeks there's nothing; other weeks we'll have a couple of quick things. We value someone responsive who can turn small requests around cleanly. What we'd reach out for: User setup and management: onboarding and offboarding, license assignments, deactivations Permissions: profiles, permission sets, roles, and sharing settings, keeping access clean and correct Data integrity and integrations: keeping data flowing correctly between Salesforce and the tools connected to it (forms, SMS, email, and our Slack–Salesforce connection), and troubleshooting those integrations when a sync isn't behaving General admin help as it comes up: the occasional fix, sanity check, or "is this set up right?" question About you: Salesforce Administrator certified (please share your certification or Trailblazer profile) Solid hands-on experience with Enterprise Edition orgs Comfortable with fractional, quick-turn work rather than a steady weekly load Clear, responsive communicator who can explain what you did in plain language Experience with Brevo a plus but not required Nonprofit experience, especially Power of Us donated-license orgs, is a plus

Front-End CSS Developer Needed for Blackbaud Altru Ticketing Pages Discovery Gateway Children’s Museum is looking for a front-end developer/CSS specialist to help restyle our Blackbaud Altru online ticketing and registration pages using Page Designer. Our current Blackbaud-hosted ticketing pages look plain, outdated, and difficult to navigate. We want a global visual refresh so all of our online ticketing pages better match our museum’s website and brand. This is not a full website rebuild. We need someone who can work within Blackbaud’s existing structure and improve the visual styling through custom CSS/HTML where possible. Example page: https://53888.blackbaudhosting.com/53888/Session-1—Friday–Gabbys-Dollhouse-MEOWseum-Discovery-Days-Meet–Greet Scope may include: * Improving typography, spacing, colors, and page layout * Styling buttons, links, forms, ticket tables, and checkout areas * Making pages feel more polished, modern, and user-friendly * Making sure pages are mobile-friendly * Improving accessibility/readability * Creating a consistent Discovery Gateway look across all Blackbaud ticketing and registration pages * Testing across event registration, daily admission, cart/checkout, and mobile views * Providing the final CSS with notes so we can maintain it later Experience with Blackbaud Altru, Blackbaud-hosted forms, nonprofit ticketing systems, or restricted third-party checkout pages is strongly preferred. The ideal candidate is comfortable inspecting generated HTML, identifying CSS selectors, working within platform limitations, and explaining what can and cannot realistically be changed through Page Designer. Please include examples of similar CSS/front-end styling work, especially any work with Blackbaud, nonprofit CRMs, ticketing systems, donation forms, or hosted checkout pages.

Project Overview Principal Gift Solutions (PGS) is a nationally recognized fundraising consulting firm that partners with nonprofits, independent schools, colleges and universities, healthcare organizations, and community-based organizations to strengthen philanthropy and achieve transformational fundraising results. Our website is already professionally designed and built on WordPress. We are not looking for a website redesign. Instead, we are seeking an experienced website optimization specialist who can transform an already strong website into a more effective business development and lead generation tool. Our website should communicate the sophistication and credibility of a national consulting firm while preserving the personalized service, accessibility, and hands-on partnership of a boutique practice. If you enjoy improving existing websites through strategic thinking, UX, messaging, SEO, and conversion optimization—not simply changing colors or layouts—we’d love to hear from you. Website: www.principalgiftsolutions.org Project Objectives Our goal is to increase qualified inquiries from nonprofit executives, presidents, CEOs, advancement leaders, and foundation executives by improving: * Website messaging * User experience (UX) * Calls to action * Conversion rate * Search engine optimization (SEO) * Mobile experience * Overall credibility and professionalism * Website performance Scope of Work We’re looking for someone who can: * Conduct a comprehensive audit of our existing website * Identify high-impact opportunities to improve visitor engagement and conversions * Strengthen homepage messaging and value proposition * Improve user flow and navigation * Refine page layouts where appropriate * Optimize calls to action throughout the site * Improve technical SEO and on-page SEO * Improve page speed and Core Web Vitals * Review and optimize mobile responsiveness * Implement approved recommendations within our existing WordPress website * Ensure accessibility and current web best practices This is an optimization project—not a rebuild. Ideal Experience Please apply only if you have successfully optimized websites for organizations such as: * Professional service firms * Consulting firms * Executive coaching firms * B2B organizations * Nonprofits Experience working with fundraising, philanthropy, higher education, healthcare, or nonprofit organizations is a significant plus. Required Skills * WordPress * UX/UI Design * Conversion Rate Optimization (CRO) * Search Engine Optimization (SEO) * Website Copy Optimization * Website Performance Optimization * Google Analytics * Google Search Console * Mobile Optimization * Excellent English communication skills Deliverables We anticipate the project including: 1. A comprehensive website audit with prioritized recommendations 2. A strategic implementation plan 3. Implementation of approved improvements within WordPress 4. SEO recommendations and optimization 5. Documentation of all completed changes To Apply Please include the following with your proposal: * Links to 3–5 websites you have personally optimized * A brief description of the measurable results you achieved (conversion improvements, SEO growth, increased inquiries, improved user engagement, etc.) * Your philosophy for optimizing an existing website versus redesigning one * Estimated project timeline * Fixed-price proposal (preferred) Bonus Question After reviewing our website (www.principalgiftsolutions.org), please tell us the first three improvements you would recommend and explain why. We’re not looking for a free audit—we simply want to understand how you think and how you approach optimization. What We’re Looking For We’re seeking a strategic partner—not simply a web developer. The ideal candidate understands how nonprofit executives evaluate professional services firms and knows how to create a website that inspires confidence, communicates expertise, and motivates qualified prospects to take the next step. We’re willing to invest in quality and are looking for someone who can become a trusted long-term resource as our firm continues to grow.

Grant Reporting & Grant Management Specialist – State of Maryland Immediate Need for assistance I am looking for an experienced grant management professional to help organize, reconcile, and finalize documentation for a development grant that is nearing the end of its grant period. The project involves cleaning up existing documentation, ensuring reporting requirements are met, organizing participant records, and helping prepare final grant reports. There is also the potential opportunity to assist with developing a competitive grant renewal proposal if the project moves forward. This is an ideal opportunity for someone with experience in workforce development grants, government grants, or nonprofit grant administration. Scope of Work Responsibilities may include: * Review existing grant documentation and reporting materials * Organize participant records and supporting documentation * Reconcile spreadsheets and grant tracking information * Ensure documentation aligns with Maryland EARN reporting requirements * Identify missing information and recommend solutions * Help prepare and finalize required grant reports * Improve the overall grant filing and documentation system * Develop templates and processes for future reporting * Assist with drafting or reviewing a grant renewal application (if applicable) Preferred Qualifications * Experience administering state or federal grants * Experience with Maryland grants (strongly preferred but not required) * Experience with workforce development, apprenticeship, education, or nonprofit grants * Strong Excel and spreadsheet skills * Excellent organizational skills and attention to detail * Experience with grant compliance and reporting * Strong writing and editing skills Deliverables * Well-organized grant documentation * Reconciled reporting spreadsheets * Completed or substantially improved final grant reports * Recommendations for improving grant management processes * Assistance with a potential renewal application Project Details * Remote * Hourly or fixed-price proposals welcome * Immediate start preferred * Estimated project length: several weeks, depending on experience and availability When Applying Please include: * A brief description of your grant management experience * Examples of state or federal grants you have managed * Any experience with workforce development or apprenticeship grants * Your experience preparing grant reports and renewals * Your hourly rate and availability

WordPress Website Maintenance & Content Updates for Animal Sanctuary (Ongoing) About Us Freedom Farm Animal Sanctuary is a Connecticut-based 501(c)(3) nonprofit dedicated to rescuing abused, neglected, and abandoned farm animals while providing humane education and community outreach. We are looking for a reliable, experienced WordPress professional to become our long-term website support partner. Position Overview We are seeking someone to maintain our existing WordPress website, perform routine updates, add new content when requested, and ensure our site remains secure and running smoothly. This is not a full-time position. Work will be on an as-needed basis, typically involving content updates, new pages, photos, and occasional website improvements. Responsibilities * Update website text and images as requested * Create new pages and edit existing pages * Maintain and troubleshoot our WordPress website * Keep plugins, themes, and WordPress updated * Monitor website security and resolve issues * Maintain GoDaddy hosting services and security features * Ensure the website remains fast, functional, and user-friendly * Recommend improvements to layout and user experience when appropriate * Be available for occasional priority updates Required Qualifications * Several years of WordPress experience * Experience with Divi (Elegant Themes) is required * Experience managing websites hosted on GoDaddy * Strong understanding of website security and best practices * Ability to troubleshoot website issues independently * Excellent communication skills * Ability to meet reasonable turnaround times * Portfolio of previous WordPress websites * Client reviews and references Preferred Qualifications * Located in the Eastern Time Zone (or available during East Coast business hours) * Experience working with nonprofit organizations * Familiarity with SEO best practices * Experience with other hosting providers is a plus, as we may migrate hosting in the future. Project Details This is an ongoing relationship rather than a one-time project. Typical tasks may include: * Posting news and announcements * Updating educational content * Adding photos and videos * Creating landing pages * Minor design improvements * Routine website maintenance * Security updates To Apply Please include: * Links to 3–5 WordPress websites you currently maintain * Your experience with Divi and GoDaddy * Your hourly rate * Whether you also offer flat-rate pricing for larger projects * Typical turnaround time for small updates * A brief description of your website maintenance process

About Action4Equity Action4Equity is building North Carolina's infrastructure for community-led systems change. Our theory of change is simple: Community Organizing builds trust. Community Governance builds power. Community Development builds wealth. Everything we do advances the 7 Vital Conditions for Health and Well-Being through resident leadership, policy change, and strategic investment. We are seeking a Communications Director to build and lead the communications infrastructure that supports this work statewide. Position Summary The Communications Director is responsible for building Action4Equity's communications strategy, systems, brand, storytelling, media presence, digital infrastructure, and executive communications. This leader will translate complex systems-change work into compelling stories that inspire communities, policymakers, funders, and partners to act. The Communications Director reports to the Executive Office and collaborates closely with Community Engagement, Policy, Development, Legal, Research, and Programs. This is a builder role. We are looking for someone who can create systems—not simply manage social media. Primary Responsibilities Communications Strategy Develop Action4Equity's statewide communications strategy. Build annual communications plan aligned with organizational priorities. Create integrated messaging across all initiatives. Develop communication policies and standards. Build internal communication systems. Brand Leadership Strengthen and protect the Action4Equity brand. Ensure consistent messaging across every platform. Develop organizational voice and messaging framework. Maintain brand standards. Build storytelling guidelines. Executive Communications Support the Co-CEOs with: Speeches Presentations Thought leadership Articles Public statements Talking points Board communications Partner communications Crisis communications Storytelling & Narrative Change Develop systems that capture and communicate: Community stories Resident leadership Policy victories Systems change Organizational impact Community wealth creation Population well-being outcomes Build a narrative strategy that shifts public understanding from charity to community power. Digital Communications Lead strategy for: Website Social media Email marketing Video Podcasts Newsletters Digital campaigns Content management Media Relations Build statewide media relationships. Develop media strategy. Coordinate interviews. Prepare spokespersons. Write press releases. Increase earned media coverage. Development Communications Partner with the Development Office to create: Grant support materials Annual reports Donor communications Campaign messaging Sponsorship materials Impact reports Investment presentations Policy Communications Partner with the Policy Office to communicate: Policy agendas Legislative priorities Community recommendations Policy briefs Advocacy campaigns Public education efforts Community Communications Support organizing by creating communication systems that increase: Community participation Trust Civic engagement Resident leadership Coalition engagement Event participation Internal Communications Develop systems that improve communication among: Staff Consultants Board Partners Community leaders Volunteers 90-Day Deliverables By the end of the engagement, the Communications Director will deliver: Communications assessment. Annual communications strategy. Brand messaging framework. Editorial calendar. Social media strategy. Executive communications system. Media relations strategy. Website improvement plan. Email marketing strategy. Storytelling framework. Communications dashboard with KPIs. Crisis communications plan. Internal communications plan. Communications policies and procedures. Standard templates for presentations, reports, press releases, newsletters, and impact stories. Required Qualifications 7+ years of communications leadership experience. Experience leading strategic communications for nonprofits, public sector, philanthropy, advocacy organizations, or mission-driven organizations. Exceptional writing and editing skills. Experience with media relations. Digital marketing and content strategy expertise. Experience building communications systems from the ground up. Strong project management and organizational skills. Preferred Qualifications Experience with community organizing or advocacy. Experience supporting executive leadership. Knowledge of public policy communications. Graphic design and multimedia production experience. Experience with CRM, email marketing, and analytics platforms. North Carolina relationships preferred. Success Measures Success will be measured by: Communications infrastructure established. Brand consistency across the organization. Executive communications system operational. Increased media coverage. Strong digital engagement. Consistent storytelling across initiatives. Increased community participation through communications. Communications supporting fundraising success. Communications supporting policy victories. Organizational dashboard tracking communications performance. Engagement Fractional contract. Initial 90-day engagement. Opportunity for long-term leadership. Flexible schedule based on deliverables. Remote with periodic travel across North Carolina. To Apply Please submit: Resume or CV. Portfolio of communications campaigns, publications, or media work. Three examples of executive communications you have developed. A communications strategy or brand system you have built. Experience supporting systems change, policy, advocacy, or community engagement. Your availability over the next 90 days. Your hourly or monthly rate.

We are seeking an experienced graphic designer to create a polished, accessible brochure for a university-affiliated community program. Existing copy, reference materials, logos, and feedback will be provided. The brochure should be professional, visually engaging, easy to navigate, and suitable for both print and digital distribution. Deliverables: - One professionally designed brochure - Print-ready PDF with appropriate bleed and crop settings - Screen-optimized PDF for email and online distribution - Editable source file - Packaged or linked graphic assets Preferred Qualifications - Strong brochure, editorial, or information-design portfolio - Experience designing for nonprofit, education, workforce-development, public-sector, or social-impact organizations - Excellent typography and visual-hierarchy skills - Understanding of accessible and inclusive design - Ability to present substantial information without making the design feel crowded - Proficiency in Adobe InDesign, Illustrator, Figma, or a comparable professional design tool - Ability to provide fully editable source files - Light copy-editing experience is helpful When applying please include: - Two or three relevant examples of past work (i.e. brochure-style or informational-design pieces) - A brief description of how you would approach the project - The software you would use - Your estimated turnaround time - Confirmation that you will provide editable source files

Stories have the power to shift culture, challenge systems, and inspire action. We're looking for a few writers who believes in that power. Our social movement non-profit is seeking 2-3 editorial storytellers to help document the voices, experiences, and impact of our community. Through thoughtful interviews and compelling writing, you'll help bring to life lived and learned journeys of entrepreneurs, partners, and changemakers in our community. What You'll Do • Interview entrepreneurs, partners, funders, and community members • Craft authentic stories that elevate lived experience and community impact • Translate complex ideas into clear, engaging, and human-centered narratives • Support campaigns, publications, and thought leadership that advance our mission • Help shape the narrative around economic justice, opportunity, and community wealth Who You Are • A talented writer with exceptional storytelling and interviewing skills • Able to capture authentic voice with empathy and accuracy • Passionate about equity, systems change, and amplifying community voices • Experienced in journalism, nonprofit communications, social impact, or related fields • Self-motivated, collaborative, and able to manage projects independently If you believe stories can change how people see the world (and who has access to opportunity) we'd love to hear from you.

# NeuroDiverse Finance Website Development ## Summary NeuroDiverse Finance is a charity focused on providing free financial literacy coaching to individuals with special needs. It is seeking an experienced WordPress developer/designer to build and launch a professional, modern, accessible nonprofit website focused on financial education for neurodivergent individuals and families. The website should function as an operating platform for the organization and support programs, educational resources, events, partners, ambassadors, media, impact reporting, and future geographic expansion. ## Budget $700 flat fee ## Platform * WordPress template based Two templates being considered (client will pay) 1. https://startersites.io/blocksy/charity/ 2.https://goodwish.qodeinteractive.com/elementor/ecology-home/ * Elementor or Elementor Pro * Responsive desktop, tablet, and mobile design * Accessible and easy for NeuroDiverse Finance staff to update * Use of established WordPress plugins and reusable content structures where appropriate * Website should be structured so future content, programs, events, partners, ambassadors, and cities can be added without rebuilding the site **NeuroDiverse Finance will select and purchase the WordPress template/theme separately. The developer will use and customize the selected template as the foundation for constructing the website. The cost of the template/theme is separate from the developer's fee.** ## Main Website Features The website should include: * Professional homepage with mission, programs, audiences, partners, events, resources, impact, and calls to action * Participant and family information and registration * Educational Learn section * Searchable and filterable resource library * Family resources and planning information * Partner information, profiles, inquiry forms, and meeting requests * Public Student Ambassador Network information, applications, profiles, city participation, event proposals, and reporting * Events calendar with registration, capacity, confirmations, waitlists, and event management * Podcast, video, and webinar content * Newsletter signup and archive * Blog, news, and organizational updates * Impact dashboard with approved statistics * Impact reports and annual/quarterly reporting sections * City and regional program pages * Program/city map showing approved areas where NeuroDiverse Finance operates * Founder, board, adviser, reviewer, and other organizational profiles * Organization history/timeline * Policies, disclosures, safeguarding, accessibility, privacy, and educational-boundary information * Donation and sponsorship information * Expert/professional interest form * General contact forms * Recognition, research, and media section * Website-wide search ## Resource Library The resource library should allow users to search and filter educational materials by appropriate categories such as: * Topic * Audience * Age or life stage * Learning/support level * Format Resources may include lessons, worksheets, activities, videos, podcasts, webinars, checklists, guides, presentations, and downloadable materials. Administrators must be able to add, edit, feature, update, archive, and remove resources without developer assistance. ## Events The website should support multiple types of events, including: * Workshops * Webinars * Family events * Ambassador events * Partner events * Educational events * Deadlines and other organizational events Event functionality should support appropriate information such as date, time, location, audience, city, presenter, registration, capacity, status, and related resources. The homepage should be able to display the next approved upcoming event automatically. ## Student Ambassador Network The website should support: * Public program information * Eligibility and responsibilities * Ambassador applications * Parent/guardian, sponsor, and reference information where required * Application review and status management * Approved public ambassador profiles * Ambassador levels or roles * City assignments * Event proposal submissions * Post-event and periodic reporting * Private handling of non-public ambassador information Ambassador applications and proposed events must require approval before being publicly displayed. ## Partners and Cities Partner functionality should support: * Partner information and program descriptions * Partner profiles * Inquiry and meeting-request forms * Related events and impact information City functionality should support Houston, Fort Bend County, Austin, Dallas, Fort Worth, San Antonio, and future approved locations. Administrators must be able to add new cities and control whether a city is publicly shown as active. ## Forms and Registrations The website should support forms and registrations for appropriate activities such as: * Participants and families * Events and workshops * Newsletter signup * Partner inquiries * Ambassador applications * Ambassador event proposals and reporting * Expert/professional inquiries * General contact Forms should include appropriate confirmations, notifications, privacy language, validation, accessibility, and administrator management. Private submissions and personal information must remain restricted to authorized users. ## Media and Publishing The website should support publishing and organizing: * Podcasts * Videos * Webinar recordings * Blog posts * News and updates * Newsletter issues * Reports * Educational resources Content should be searchable, categorized where appropriate, and manageable by NeuroDiverse Finance staff. ## Impact The website should support editable impact statistics such as: * Participants served * Sessions delivered * Partner locations * Ambassadors * Events * Cities served * Other approved outcome measures Only information approved by NeuroDiverse Finance should be published. The site should also support publication of annual reports, quarterly reports, program reports, financial information, and other approved organizational reports. ## About and Governance The website should include appropriate pages or profiles for: * Mission and vision * Founder * Board * Advisers * Professional reviewers * Youth leadership * Organization history * Contact information * Policies and disclosures Public content must clearly distinguish youth leadership from organizational or professional oversight and must not imply credentials or professional services that NeuroDiverse Finance does not provide. ## Accessibility and Design The website should be designed toward **WCAG 2.2 Level AA** and should be: * Professional and modern * Welcoming and easy to navigate * Appropriate for neurodivergent users * Mobile responsive * Keyboard accessible * Screen-reader friendly * Clear and uncluttered * Easy to scan * Consistent in layout and navigation The design should use clear typography, strong contrast, appropriate spacing, large touch targets, limited motion, and accessible forms and media. ## Privacy and Educational Boundaries Private applications, reports, participant information, and other non-public information must remain protected. The website should avoid collecting unnecessary sensitive personal information. NeuroDiverse Finance will provide or approve applicable privacy, safeguarding, educational-disclaimer, and policy language. Educational content must be presented as general education and must not imply individualized legal, tax, investment, insurance, benefits, medical, or other professional advice. ## Search, SEO, and Analytics The website should include: * Website-wide search * Search-engine-friendly page structure * Editable SEO titles and descriptions * Search-friendly URLs * Appropriate indexing controls * Basic structured data/schema where appropriate * Google Analytics * Google Search Console * Mobile and page-performance optimization Private and unpublished content should not appear in public search results. ## Security and Backups The website should include standard WordPress security and maintenance practices, including: * SSL * Appropriate administrator access controls * Spam protection * Login protection * Backups * WordPress, plugin, and theme update capability * Appropriate hosting-level security ## Administrative Management NeuroDiverse Finance staff must be able to manage normal website content without requiring a developer. This should include, as applicable: * Pages and posts * Resources * Events * Media * Partners * Board and adviser profiles * Ambassador profiles * Cities * Impact figures * Reports * Newsletter content * Forms * Homepage features * Navigation and footer content ## Testing and Launch Before launch, the developer should test the website across major browsers and desktop, tablet, and mobile devices. Major website functions, forms, search, filters, event registration, permissions, accessibility, links, and integrations should be tested before launch. Critical issues should be corrected before the website goes live. ## Ownership NeuroDiverse Finance must own or directly control the website and its primary accounts and assets, including the domain, hosting, WordPress administrator access, website files, database, analytics accounts, and other organization-specific accounts. The selected WordPress template/theme will be purchased separately by NeuroDiverse Finance. ## Developer Responsibilities The developer will: * Construct and customize the website using the client-selected WordPress template * Organize and format approved content * Build required pages and reusable website structures * Configure forms, search, filtering, events, and other agreed functionality * Configure appropriate third-party integrations * Apply responsive and accessibility requirements * Enter the agreed amount of initial content * Test and launch the website The developer must not invent or independently publish statistics, testimonials, partners, credentials, photographs, participant stories, active city programs, or other unapproved organizational claims. ## Proposal Should Include Please include: * Relevant WordPress/Elementor experience * Examples of similar websites * Recommended technical approach * Estimated timeline * Total project cost * Payment schedule * Plugin/software costs * Hosting recommendation * Number of initial pages included * Amount of initial content entry included * Number of revisions included * Post-launch support * Optional maintenance cost * Any exclusions or features that would result in additional charges **The cost of the WordPress template/theme selected by NeuroDiverse Finance should not be included in the developer's project fee, as it will be purchased separately by the client.** ## Final Acceptance The website should be considered complete when NeuroDiverse Finance can use the primary functions described in this scope, update normal website content without developer assistance, and add future resources, events, media, ambassadors, partners, and approved cities without requiring a website rebuild.

About Green Seal Green Seal is a nonprofit organization dedicated to creating a healthier, more sustainable world. We develop science-based sustainability standards and certify products and services that meet rigorous environmental, health, and performance criteria. Our work helps manufacturers improve products, organizations make more sustainable purchasing decisions, and consumers identify trusted environmental certifications. Position Summary The Operations and Project Manager for Products and Standards supports the day-to-day execution of Green Seal's standards and certification activities. This role manages and continuously improves routine operations, develops operational systems and documentation, and coordinates projects and technical request workflows that support the consistency, integrity, and efficiency of Green Seal's standards program. Working across Products and Standards, Certification, Operations, Quality, and technical subject matter experts, the manager keeps work organized and moving forward in accordance with Green Seal procedures and recognized best practices. The role requires strong project coordination, process management, communication, and research skills, as well as the ability to support Certification Assessment Bodies, clients, staff, and other external stakeholders. This is a 20 hour / week role reporting to the Standards Leadership team, primarily the Senior Director of Products and Standards. Technical expertise in sustainability or certification is helpful, but the role is primarily intended to provide operational coordination and process management capacity rather than serve as the primary technical authority. Key Responsibilities Project and Process Management - Coordinate projects and recurring operational activities that support Green Seal's standards and certification program. - Develop and implement practical workflows, trackers, and tools that improve operational efficiency and consistency including knowledge management systems. - Identify process improvements and help build more efficient ways of working. Stakeholder and Request Coordination - Manage incoming questions and requests from Certification Assessment Bodies (CABs), customers, and internal staff. - Coordinate responses with technical experts and ensure timely follow-up. - Develop standardized responses, FAQs, templates, and guidance to improve consistency and reduce recurring work. CAB Request Management & Workflow Coordination - Design and implement a scalable process for receiving, tracking, prioritizing, and resolving CAB requests. - Manage and continuously improve the request management system using Zoho Desk or other tracking tools. - Monitor trends and recommend process improvements. Research Support - Conduct targeted research using AI, internal resources, and public information and summarize findings, including where technical or leadership input is needed. Communication & Documentation - Draft clear internal and external communications. - Develop and maintain SOPs, templates, trackers, decision logs, and other operational documentation that support consistent execution. - Provide timely updates on progress, risks, and issues requiring escalation. Standards Maintenance and Program Updates - Coordinate routine updates to Green Seal standards, including reviews, timelines, documentation, and follow-up. - Support standards withdrawals and other recurring updates by keeping work organized and decisions documented. Experience: - 2–4 years of experience in project coordination, program operations, certification operations, standards management, quality systems, sustainability programs, or a related field. - Demonstrated ability to manage multiple workstreams, track details, meet deadlines, and follow defined processes consistently. - Experience developing or maintaining procedures, trackers, templates, workflows, or operational systems. - Strong written communication skills, including the ability to draft clear responses, summaries, guidance documents, and process materials including for external stakeholders. - Ability to triage questions, identify when expert input is needed, and coordinate timely responses across teams. - Comfort working with internal systems, shared trackers, help desk tools, and AI-supported research tools. - Strong attention to detail and ability to maintain accurate documentation. - Ability to work collaboratively with staff, technical experts, Certification Assessment Bodies, and external stakeholders. - Familiarity with standards, certification, sustainability, environmental health, quality systems, or nonprofit operations preferred. - Bachelor’s degree preferred, or equivalent experience in a relevant operational, program management, or certification-related role.