Managed Services Provider (MSP) serving businesses across a variety of industries seeking a highly organized, customer-focused Technical Services Coordinator to support our team. This hybrid administrative and technical role is critical to ensuring an exceptional client experience. The ideal candidate is comfortable communicating with clients, coordinating projects and equipment orders, managing service requests, and providing basic technical assistance. Success in this position requires strong organizational skills, attention to detail, a willingness to learn, and the ability to thrive in a fast-paced MSP environment. Key Responsibilities Client Support & Service Coordination Serve as the first point of contact for incoming client calls and requests. Create, document, and route support tickets within our PSA/ticketing platform. Monitor ticket queues and help ensure requests are assigned and addressed promptly. Communicate updates to clients and maintain a high level of customer service. Procurement & Asset Management Obtain pricing and prepare quotes for hardware, software, and managed services. Coordinate purchasing activities with vendors and distributors. Track orders from procurement through delivery and deployment. Maintain accurate inventory and asset records for client and company-owned equipment. Assist with warranty tracking, renewals, and vendor returns. Billing & Administrative Support Assist with contract administration, renewals, and documentation. Maintain client records and supporting documentation within company systems. Support project administration and scheduling activities. Technical Administration Perform software, hardware, and license audits. Review system health reports and identify issues requiring escalation. Assist with user onboarding and offboarding activities. Provide basic troubleshooting and technical guidance for common issues. Escalate complex technical problems to engineering and senior technical staff. Process & Documentation Create and maintain internal and client-facing documentation. Assist with process improvement initiatives and operational reporting. Help ensure adherence to company security, compliance, and documentation standards. Qualifications Required 2+ years of experience in an administrative, service coordination, or technical support role. Exceptional customer service and communication skills. Strong organizational and time management abilities. Experience working with ticketing systems, CRM platforms, or PSA tools. Basic understanding of computer hardware, software, Microsoft 365, and business technology environments. Ability to manage multiple priorities and work independently. Preferred Prior experience working for an MSP, IT services company, or technology-focused organization. Experience with procurement, vendor management, or asset tracking. Familiarity with Microsoft 365, endpoint management, and SaaS applications. What Makes Someone Successful in This Role Enjoys helping clients and solving problems. Takes ownership of tasks and follows through to completion. Comfortable balancing administrative responsibilities with basic technical work. Thrives in a collaborative, fast-paced environment. Has strong attention to detail and a process-oriented mindset.

Part-Time, Independent Contractor · Remote The Task Ninja is growing past what one operations lead can hold in her head, and we need someone to own the daily execution that keeps client work moving—tracking tasks, closing the loop on meetings, and making sure nothing quietly slips. About The Task Ninja The Task Ninja (TTN) is a virtual operations and admin support company. We work as an embedded operations partner for small business owners—running their task systems, CRM, client communications, and recurring admin work so they can focus on running their business instead of managing the back office. Our clients span industries: automotive repair, real estate, aesthetics and beauty, aviation, regenerative medicine, and franchise operations. About the Role This is a hands-on execution role, not a generalist task-taker position. You'll work inside our existing systems—Monday.com for task and CRM management, Fathom for meeting intelligence—to make sure client deliverables move from "discussed" to "done" without anything falling through the cracks. Twelve months in, success looks like: you're the person our clients trust for reliable status updates, our internal team turns to you to know where any account stands, and our audit process catches gaps before clients ever have to ask. What You'll Do Own day-to-day execution of recurring client tasks across our Monday.com boards—updating status, closing items on schedule, and flagging what's stuck Review Fathom meeting recordings and summaries, and translate action items into tracked, assigned tasks — closing the gap between what was discussed and what's logged Serve as day-to-day point of contact for a portfolio of client accounts on routine updates, status reports, and deliverable coordination Draft and send client-facing communications — weekly reports, status updates, follow-ups — in each client's voice Coordinate handoffs with our design/content and web/tech contractors to keep multi-step deliverables on track Flag risks early: missed deadlines, unclear scope, stalled projects — before they become client-facing problems Keep CRM and onboarding records accurate as clients move through the pipeline What We're Looking For Required: 1+ years of experience in virtual assistance, operations coordination, account management, or executive support Comfortable working inside project management tools (Monday.com, Asana, ClickUp, or similar) and able to learn new systems quickly Strong written communication — able to draft client-ready emails and updates independently, without heavy editing Highly organized and self-directed; comfortable owning multiple client accounts at once without close supervision Reliable home office setup with meaningful overlap with Pacific Time business hours Preferred: Direct experience with Monday.com and/or Fathom Background supporting small business owners or agencies (marketing, real estate, healthcare, home services, or franchise clients) Experience with CRM platforms such as Dubsado, Keap/Infusionsoft, or HubSpot Familiarity with light content or social media coordination Compensation & Hours $10–$15/hr, based on experience · 15–25 hrs/week to start, with room to grow as account load increases How to Apply Submit your proposal with a short, specific example of a time you caught something before it became a client problem — that example matters more to us than your resume.

We are seeking a skilled freelancer to generate commercial real estate leads. The ideal candidate will have experience in lead generation and a strong understanding of the real estate market. Responsibilities include identifying potential clients, gathering contact information, and organizing leads for follow-up. Attention to detail and effective communication skills are essential.

We are seeking an entry-level virtual assistant to join our team. The role involves handling customer inquiries, providing support, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment. This is a part-time position with a long-term engagement.

I am seeking a part-time assistant to organize my email and potentially help with other tasks for 1-3 hours a week. The ideal candidate will have experience in email management and be able to handle administrative tasks efficiently. This role requires someone who is detail-oriented and can work independently.

We are seeking a versatile, remote Operations and Project Manager to help our Team. The position will be more heavily geared toward Project Management and Administrative Support and is not intended to focus on developing an operational manual or game plan. The ideal candidate will have a strong background in complex problem solving and be able to assimilate information quickly. This role requires someone who can manage multiple tasks efficiently, oversee recruitment endeavors, take candid feedback well, and maintain high standards. You will be expected to be able to make phone and receive company related phone calls and emails. Immediate availability is a requirement.

We’re seeking a COO or Head of Operations to lead day-to-day business operations and support growth. This role will oversee internal processes, coordinate cross-functional teams, and help improve efficiency across departments. You’ll manage operational workflows, identify bottlenecks, and implement solutions that strengthen performance and scalability. The ideal candidate is organized, proactive, and comfortable driving operational improvements in a fast-paced environment. Experience managing teams and improving business processes is important for success in this role.

We are seeking a versatile, remote Operations and Project Manager to help our Team. The position will be more heavily geared toward Project Management and Administrative Support and is not intended to focus on developing an operational manual or game plan. The ideal candidate will have a strong background in complex problem solving and be able to assimilate information quickly. This role requires someone who can manage multiple tasks efficiently, oversee recruitment endeavors, take candid feedback well, and maintain high standards. You will be expected to be able to make phone and receive company related phone calls and emails. Immediate availability is a requirement.

We need a detail-oriented specialist to support provider credentialing and billing processes for our pediatric occupational and speech therapy practice. You submit all details within the provider portals to ensure new providers are credential with commercial insurance companies and North Carolina Medicaid. This will involve staying on top of the process and follow ups. We have have some claims follow up related tasks as well. We’re looking for someone organized, responsive, and comfortable working in a fast-paced environment.

We're running a short, paid research study on what it's like when your company gets bought and you're moved onto the new owner's systems. We want to hear from people who lived it from the inside: back office, operations, admin, finance, customer service, or field staff. NOT executives who negotiated the deal. You should be US-based, and your company should have been acquired in the last five years while you were there. You should have stayed at least a few months after. 30 minute video call, $50/hr prorated. Nothing to prepare, no right answers, nothing being sold. To apply, please answer briefly: - What the business does, its rough size, and your role - When the ownership change happened - What systems you had to switch to, by name - How you were trained, or whether you were left to figure it out - One thing that got harder or broke