Job Description We are a growing e-commerce brand looking for a highly skilled Klaviyo expert. We need someone to help us optimize our email marketing, fix any tracking issues, and build high-converting email automation flows. What you will do: * Review and optimize our core Klaviyo flows (Welcome Series, Abandoned Cart, Post-Purchase, etc.). * Set up advanced audience segmentation to send targeted email campaigns. * Ensure our Shopify store and Klaviyo data are perfectly synced. * Create beautiful, clean email templates that match our brand style. * Track key metrics like open rates, click rates, and revenue per email to improve performance. Requirements: * Proven experience running successful Klaviyo accounts for Shopify stores. * Deep understanding of email flows, segmentation, and A/B testing. * Strong graphic design skills for emails or experience working with templates. * Excellent communication skills and attention to detail. * Bonus: Experience with SMS marketing and deliverability optimization. Please share examples of your past Klaviyo work or case studies when you apply. Let us know your favorite email flow to set up and why!

We are a fast-paced full service digital marketing agency for the hospitality industry, including restaurants, hospitality groups, and lifestyle brands. We are looking for an experienced Email Marketing Specialist / Email Designer to join our team on a consistent, long-term basis. This is a hands-on role for someone who is creative, organized, detail-oriented, and comfortable managing multiple clients and campaigns. Schedule - Approximately 20 hours per week - Monday–Friday - Must be available 11:00 AM–2:00 PM Eastern Time - Remaining hours can be completed flexibly - Immediate start - Long-term opportunity Responsibilities - Design, build, QA, schedule, and deploy email campaigns - Work within Mailchimp, Toast, TripleSeat, Klaviyo, Constant Contact, and similar ESPs - Create campaign graphics in Canva Pro - Build responsive, mobile-friendly emails - Make basic HTML/CSS edits and troubleshoot formatting - Manage lists, segmentation, tags, and subscriber data - Set up links, CTAs, tracking, and UTM parameters - Proofread and QA all campaigns before deployment - Build automations, welcome campaigns, and promotional sequences - Review campaign performance and key email KPIs - Manage multiple clients and deadlines simultaneously Required Experience - 5+ years of email marketing experience - 5+ years of email design experience - Advanced experience with Mailchimp - Experience with multiple ESPs such as Toast, TripleSeat, Klaviyo, or Constant Contact - Strong proficiency with Canva Pro - Working knowledge of HTML/CSS for email - Strong understanding of segmentation, deliverability, testing, and reporting - Excellent written English and proofreading skills - Exceptional attention to detail - Ability to work quickly and independently in a fast-paced agency environment Hospitality Experience Is a Major Plus - Experience with restaurants, hotels, bars, nightlife, events, or hospitality groups is highly preferred. You should be comfortable creating campaigns for: - Brunch, Happy Hour, and seasonal promotions - Special events and holidays - New menus and limited-time offers - Private events and catering - Loyalty programs - Reservations and promotions Bonus Skills - SMS marketing - Shopify - OpenTable, SevenRooms, or Resy - Restaurant POS/CRM platforms - GA4 and UTM tracking - Email automation - A/B testing - Deliverability and list hygiene - Adobe Creative Suite

Here's an unusual brief: our buyers convert in their first session, so we don't need drip nurture — we need retention messaging. We're a well-funded AI developer platform (self-serve plus enterprise) where the growth problem is keeping and reactivating customers, not warming them up. You'll own the messages across activation, win-back, and payment recovery, riding event pipes our GTM engineer builds, as an embedded member of the Growth team. We're hiring a long-term owner for a pioneering product, not a campaign contractor. (Company revealed after screening.) WHAT YOU'LL OWN - The activation journey: event-triggered messages that get new users to their first real build in session one, keyed to actual product signals - Win-back: sequences for churned users who showed build intent, with holdout groups so we know it worked - Payment recovery: the full dunning sequence — tone, timing, suppression logic that protects enterprise relationships, and copy that recovers revenue without threatening anyone - The new-user onboarding series, rebuilt end to end in our product's voice - Measurement in retained revenue and reactivations — never opens and clicks YOUR FIRST 30 DAYS - New-user onboarding journey rebuilt and live - Payment-recovery sequence shipped with guardrails and suppression rules - One win-back wave sent against a holdout, with results read out THIS IS FOR YOU IF you've run lifecycle for PLG/self-serve products in Customer.io (or Braze/Iterable and can port fast), you write your own copy, you think in event triggers rather than calendars, and you want to build one program for years. NOT FOR YOU IF your playbook is newsletters and drip campaigns, or you need a copywriter attached. THE ENGAGEMENT 10–20 hrs/week, ongoing. You'll work as a true extension of the Growth team — product signals, warehouse-backed segments, and an engineer to build whatever pipe you need. HOW TO APPLY Answer the screening questions and start your proposal with the word CARINA. SCREENING QUESTIONS 1. Describe one lifecycle program you ran, with retention or revenue numbers — not open rates. 2. Sketch a 3-touch payment-recovery sequence for a self-serve developer product: tone, timing, and the guardrails you'd insist on before it sends. 3. Most of our conversions happen same-session. How do you measure lifecycle impact in that world?

Project Overview - We are seeking a creative partner to develop a cohesive design system and lifecycle design strategy for our Rewards Program email communications within Mailchimp. The goal is to move beyond individual, disconnected emails and create a consistent customer journey that communicates the value of being a member while providing timely reasons to visit our stores. The final system should be designed to be practical for ongoing use by our Marketing team and scalable as the Rewards Program evolves. Primary Objective The primary objective of this project is to use email to drive incremental in-store traffic and ultimately increase sales and average basket size. The email lifecycle should: • Increase awareness and perceived value of the rewards program • Encourage new members to make our stores part of their weekly routine • Increase shopping frequency • Re-engage customers who have become inactive • Promote weekly rewards savings and monthly savings • Encourage customers to explore additional departments and products • Increase use of member-exclusive offers • Build stronger customer loyalty • Increase average basket • Create clear and compelling reasons to visit Target Customer The primary audience is someone who values natural, organic, clean-ingredient, and better-for-you foods but is also increasingly value-conscious. The customer base includes health-conscious adults and households who appreciate: • Natural and organic products • Clean ingredients • Fresh produce • Chef-prepared meals • Quality meat and seafood • Bakery products made with carefully selected ingredients • Convenience • Local and community-oriented businesses • Meaningful savings and exclusive offers The creative should balance health, quality, discovery, and value without making the Rewards Program feel overly promotional or discount-driven. Scope of Work The selected partner will create a cohesive design lifecycle for the following nine Rewards Program email communications. 1. Weekly Rewards-Only Savings Create a flexible, repeatable email template highlighting the current week's exclusive savings. The template should be designed to accommodate featured products and offers from the Monthly Ad, allowing the weekly Rewards email to extend the reach and value of existing promotional content. The design should: • Clearly communicate that these are Rewards Member-only savings • Create urgency and a reason to shop during the promotional period • Encourage multiple-item purchases where appropriate • Incorporate relevant Monthly Ad features • Provide a strong call to action to visit the store 2. Rewards Sign-Up: Welcome Create a welcome email for new members. The email should clearly explain the value of membership and create excitement around becoming a member. Content should introduce key benefits, including applicable: • Rewards savings • Weekly member-only offers • Birthday benefits • Exclusive promotions • Personalized offers • App functionality • Other relevant program benefits The objective is to move the customer from sign-up to repeat purchase. 3. Seven Days After Rewards Sign-Up Create a follow-up email designed to engage a new member approximately seven days after joining. The purpose is to reinforce the value of membership and provide a compelling reason to make their first or next visit. The email should potentially include: • Reminder of Rewards benefits • Current savings opportunities • Featured products • Store departments • A compelling offer or reason to visit • App/rewards functionality • Clear store-visit CTA 4. Thirty Days After Rewards Sign-Up Create an email for members approximately 30 days after joining. The objective is to deepen engagement and encourage continued shopping behavior. The creative should reinforce: • The ongoing value of membership • Savings available every week • Exclusive member benefits • Reasons to shop multiple departments • Opportunities to discover new products • A clear reason to visit the store 5. Profile Completion Create an email encouraging Rewards members to complete their customer profile. The email should communicate why completing their profile benefits the customer and should make the process feel simple and worthwhile. Potential benefits to communicate include more relevant offers, personalized communications, birthday benefits, and a better Rewards experience. The creative should include a strong, prominent CTA to complete the customer's profile. 6. Haven't Shopped in 30 Days Create a re-engagement email targeting Rewards members who have not made a purchase in approximately 30 days. The objective is to remind the customer why they shop at Mustard Seed and provide a compelling reason to return. Messaging should focus on: • What they may be missing • Current savings • New products • Popular departments o Market Kitchen o Fresh produce o Butcher Shop o Bakery • Other compelling reasons to visit The tone should feel like a personal invitation to come back, rather than a generic "we miss you" message. 7. Haven't Shopped in 60 Days Create a stronger re-engagement email for members who have not shopped in approximately 60 days. This communication should recognize that the customer has become significantly less engaged and provide a strong incentive or reason to return. The email should: • Reintroduce the value of our stores • Highlight compelling savings or benefits • Feature products or departments • Create urgency where appropriate • Encourage the customer to return to the store • Support a potential win-back strategy 8. Birthday Brownie Create a birthday email celebrating the member and promoting their birthday benefit. The communication should feel personal, celebratory, and consistent with our brand. The design should make the Birthday Brownie benefit highly visible while also creating an opportunity to encourage a store visit and potentially additional purchases. 9. Weekly Flash Sale Coupon Create a reusable, high-impact email template for a weekly Rewards Flash Sale coupon designed to create urgency and drive same-day store traffic. The email will be deployed at approximately 7:00 AM on the day of the Flash Sale, with the objective of motivating Rewards members to visit Mustard Seed that same day to take advantage of a limited-time offer. Example: TODAY ONLY: 20% OFF PRODUCE The creative should immediately communicate: • The offer • That the offer is exclusive to Rewards members • That the offer is available TODAY ONLY • The urgency to shop that day • Any applicable restrictions or redemption requirements • A clear call to action to visit the store The design should be visually distinct from the standard Weekly Rewards email while remaining clearly connected to the overall Friends of the Seed brand and email system. The template should be designed to support a variety of Flash Sale offers, including: • Percentage-off discounts • Dollar-off discounts • Department-specific offers • Product-specific offers • Limited-time promotions Because the email will be deployed at 7:00 AM, the creative should be optimized for immediate consumption. The customer should understand what the offer is, why it matters, and why they need to shop today within seconds of opening the email. This email will create a sense of urgency that motivates Rewards members to make a same-day visit, while using compelling, member-exclusive savings to generate incremental sales and increase basket size. Design System & Lifecycle Requirements The nine communications should function as one cohesive Rewards Program experience, not nine unrelated email designs. The selected partner should develop a consistent system including: • Email design framework • Visual hierarchy • Typography for emails • Color usage • CTA • Promotional offer treatment • Headline and messaging hierarchy • Footer and brand elements • Mobile-first design considerations Templates should be designed to allow our Marketing team to update content without requiring a designer to rebuild each email from scratch. Mailchimp Requirements Partner is responsible for designing only. All designs must be developed with Mailchimp implementation in mind. Deliverables • Cohesive Rewards email design system o Nine email designs/templates • Weekly Rewards Flash Sale reusable template • Monthly Ad integration recommendation for Weekly Rewards Only Email • Mobile-responsive design • Mailchimp-ready templates in Adobe (so we are able to revise if necessary) Proposal Requirements Please include the following in your proposal: Overview • Company/Contractor name • Primary contact • Years in business • Relevant experience Relevant Experience • Experience with grocery, retail, CPG, loyalty, or rewards programs • Experience developing email lifecycle programs • Experience with Mailchimp • Examples of comparable work • Case studies, if available Approach • Recommended approach to the project • Recommended customer lifecycle • Design philosophy • Strategy for driving store visits • Approach to increasing average basket • Recommended testing methodology Scope & Deliverables • Specific deliverables included • Items not included • Number of design revisions Timeline • Project start date • Discovery/strategy timeline • Creative development timeline • Review/revision process • Final delivery date • Mailchimp implementation timeline, if applicable Investment Please provide: • One-time project cost • Cost per email/template, if applicable • Any additional anticipated costs

We are seeking an Email Deliverability Specialist to join our email deliverability team as we expand. Your job will be to help resolve our clients ongoing issues with emails landing in spam folders. The ideal candidate will have experience in email marketing and deliverability best practices. You will analyze our clients email sending practices, review content, and suggest actionable improvements to enhance sender reputation. If you have a proven track record in improving email deliverability, we want to hear from you. Skills in email authentication, content optimization, and reputation monitoring are essential.

Help me connect 3 simple Mailerlite purchase email automations and integrate them with Thrivecart. Email content sequences are already set up in Mailerlite. Thrive cart pages are already set up and payments have been tested. Your job is to connect Thrive cart to the Mailerlite automation after the purchase. Must be willing to participate in a brief virtual meeting beforehand -Include proper tagging/group organization -Set up end-to-end testing using test purchases -Ensure the double opt-in feature is working -Record a Loom video explaining the setup

We are looking for an experienced Email & SMS Marketing Specialist with strong hands-on experience in Klaviyo to help us build, manage, optimize, and scale our customer communication strategy. This is a part-time/freelance position limited to a maximum of 10 hours per week. We are looking for someone highly experienced and efficient who can focus those hours on strategy, implementation, optimization, and measurable results. We need someone who understands much more than simply sending newsletters. The ideal candidate should be able to build a complete customer lifecycle marketing system using email, SMS, segmentation, automation, behavioral data, and performance reporting. Key Responsibilities Manage and optimize Klaviyo as our primary Email & SMS platform Build and improve automated customer flows Create lead-nurturing journeys from first contact through purchase Build welcome and new-lead flows Create abandoned inquiry / incomplete action follow-up flows Create post-purchase and customer retention flows Develop re-engagement and win-back campaigns Build promotional and seasonal campaigns Manage Email and SMS campaign calendars Create dynamic customer segments based on behavior, location, interests, engagement, purchase history, and lifecycle stage Organize and maintain customer databases and audience lists Improve list quality, data hygiene, suppression logic, and customer profiles Create highly personalized messaging using customer data Build conditional logic and advanced branching inside Klaviyo flows Develop A/B testing strategies for subject lines, content, offers, timing, and CTAs Monitor deliverability, engagement, unsubscribe rates, and audience health Optimize send frequency to reduce customer fatigue Manage Email and SMS consent and compliance best practices Analytics & Reporting The person should be highly comfortable analyzing performance and creating clear reports around: Email revenue / attributed conversions SMS performance Open rates Click-through rates Conversion rates Revenue or conversion per recipient Flow performance Campaign performance Audience growth Deliverability Unsubscribe rates Engagement trends Customer lifecycle performance Segment performance A/B testing results We want someone who can identify what is working, what is not working, and what should be tested next — not simply report numbers. Database & Audience Strategy Strong experience with customer segmentation, behavioral and geographic audiences, lifecycle stages, lead scoring, high-intent segments, inactive customers, suppression strategies, database hygiene, custom properties, and customer attributes. Integrations & Technical Knowledge Experience connecting Klaviyo with websites, lead forms, CRM systems, APIs, webhooks, Google Analytics, Meta, Google Ads audiences, call tracking, appointment systems, payment platforms, and third-party automation tools is highly preferred. The candidate should understand how to use customer events such as: Lead Created → Puppy Viewed → Form Submitted → Phone Call → Appointment Scheduled → Store Visit → Financing Started → Purchase → Post-Purchase to create smarter automation and more relevant communication. Ideal Candidate You may be a strong fit if you: Have extensive hands-on experience with Klaviyo Have built complex automated flows from scratch Understand both Email Marketing and SMS Marketing Have experience managing large customer databases Understand segmentation and lifecycle marketing Are highly analytical and performance-driven Understand marketing attribution Have strong copywriting instincts Understand conversion-focused messaging Can work independently with minimal supervision Can prioritize high-impact work within a limited number of weekly hours Proactively identify opportunities and recommend improvements Can communicate results clearly to management Position Structure Part-time / Freelance Maximum 10 hours per week Remote-friendly Ongoing opportunity for the right person Focused on results rather than simply completing hours We need someone senior enough to identify opportunities quickly and execute efficiently without requiring extensive day-to-day management. What Success Looks Like The goal is to transform Klaviyo into a complete customer communication and lifecycle marketing engine. Generate more appointments → improve follow-up → increase conversion → recover lost opportunities → improve retention → create better audience data → increase revenue from our existing database. To Apply Please send: A brief introduction Your Klaviyo experience Examples of flows you have built Examples of Email and SMS campaigns you have managed Screenshots or examples of reporting/dashboard work Approximate database sizes you have managed Examples of segmentation strategies you have created Your availability Your hourly rate Confirmation that you are comfortable working within a maximum of 10 hours per week Important: We are specifically looking for someone with advanced Klaviyo experience who can deliver meaningful results within a limited weekly schedule. Please include examples of real flows, segmentation, campaigns, and measurable results whenever possible.

Lifecycle Marketing Strategist / Account Manager (Email & SMS) We’re a boutique retention marketing agency looking for an experienced lifecycle marketer who can take ownership of client accounts from both a strategic and account management perspective. This is not simply a project management role. We’re looking for someone who understands lifecycle and retention marketing deeply enough to identify opportunities, develop strategy, and confidently guide clients. You would serve as a primary point of contact for select clients and help own the relationship and lifecycle strategy from end to end. What You’ll Do * Serve as the primary point of contact for assigned clients * Lead recurring client calls and communicate strategy, recommendations, and next steps * Develop and manage email and SMS lifecycle strategies * Audit existing customer journeys and identify opportunities for improvement * Identify opportunities for new flows, segmentation, personalization, testing, and optimization * Think holistically about the customer lifecycle—not just individual email campaigns * Build and optimize automated flows in Klaviyo * Review performance and translate data into actionable recommendations * Develop campaign strategies and monthly marketing calendars * Coordinate with designers, copywriters, and other team members to move projects forward * Proactively bring ideas and opportunities to clients rather than waiting for direction * Keep accounts organized and ensure deliverables, approvals, and next steps stay on track What We’re Looking For You should have strong hands-on experience with lifecycle marketing for e-commerce brands, particularly email and SMS. Ideally, you: * Have significant experience working in Klaviyo * Understand ecommerce retention and lifecycle strategy * Have experience developing and optimizing automated flows * Can look at an account/customer journey and independently identify opportunities * Are comfortable interpreting email, SMS, and ecommerce performance data * Can communicate strategy clearly and confidently with clients * Are highly organized and capable of managing multiple accounts * Understand the balance between strategy, execution, and client management * Are proactive and don’t need to be told what to look for or what to do next Agency experience is strongly preferred, especially if you’ve previously owned client relationships or managed multiple ecommerce accounts simultaneously. The Kind of Person We Want The biggest thing we’re looking for is ownership. We don’t want someone who simply waits for a task list. We want someone who can become deeply familiar with a brand, understand its customer journey and business goals, and continually ask: Where are the opportunities? What could we improve? What should we be doing next? Sometimes the answer will be another email or SMS flow. Other times it may involve segmentation, acquisition-to-retention handoffs, customer experience, loyalty, subscriptions, or another part of the lifecycle. You don’t need to personally execute every idea, but you should be capable of identifying opportunities and helping the client determine what to prioritize. To Apply Please tell us: 1. About your experience managing lifecycle/email/SMS marketing for ecommerce brands. 2. Which platforms you have the most experience with, particularly Klaviyo. 3. Whether you’ve previously been the primary point of contact for clients. 4. An example of a lifecycle opportunity you identified proactively and what you recommended. 5. Approximately how many client accounts you have managed simultaneously. Please also include examples of relevant work or case studies if available. We’re looking for someone interested in an ongoing relationship who can become a trusted extension of both our team and our clients’ teams.

We are looking for an experienced email deliverability and integration specialist to help us set up Mailgun for transactional emails. The project includes: * Setting up Mailgun with a dedicated transactional subdomain * Configuring SPF, DKIM, DMARC, tracking, and webhooks * Connecting HubSpot workflows or forms to Mailgun where needed * Setting up delivery, bounce, and failure tracking * Testing inbox placement and sender reputation * Providing documentation for the final setup We are looking for someone with proven experience in Mailgun, HubSpot, email APIs, DNS authentication, and transactional email deliverability. Please provide examples of similar projects and a brief explanation of your recommended approach.

Bending Arc helps nonprofit CEOs and Executive Directors build stronger, more resilient organizations. We're hiring an energetic, growing marketer to own our email systems and help our best content reach more people. If you love a good email sequence, work smart with AI, and want your marketing to genuinely help mission-driven leaders — we'd love to meet you. THE ROLE You'll own the email that turns our nonprofit audience and leads into customers and clients, and help extend the reach of the content we're already producing (podcast, articles, social). We'll provide the strategy and direction for campaigns and content, and you'll work with our custom Claude Skills, trained on our voice, frameworks, and audience. Your job is to take clear direction and proven templates and turn them into polished, on-brand, conversion-focused copy. This is a hands-on, execution-led role. WHAT YOU'LL OWN Email Marketing (your core focus) - Build and maintain welcome sequences for each way people join our list. - Write nurture sequences that warm up leads and move them toward our offers. - Write and update sales sequences for launches, webinars, and promotions. - Build, schedule, test, and send everything inside Kit. - Share a simple biweekly snapshot: what's converting, what's not, what's next. Content Repurposing & Growth (secondary) - Turn high-performing podcast episodes and articles into search-optimized (SEO/AEO) blog posts. - Repurpose long-form ideas into strong Instagram and YouTube content. - Create light, clean visuals using Canva or Claude Design - Adapt content thoughtfully for each platform — no lazy copy-paste. HOW WE USE AI You'll work with our proprietary Claude Skills. It's a custom AI infrastructure trained around our voice, frameworks, and IP. You can use these tools to help you ideate, draft, repurpose, and move fast. They're a head start, not a replacement for you. You'll still own the structure, the judgment calls, the quality control, and the final copy. We love people who treat AI as a sharp tool, and who know when a draft needs a human to make it actually good. HOW WE WORK You'll own your work while coordinating with a small, friendly, collaborative team. You'll use the following tools: - Kit (email) - Notion (project + content management) - Claude & Claude Skills, ChatGPT (writing + repurposing, light design - Canva - LinkedIn - Limited: Instagram, YouTube Experience with Kit and Canva is a plus. You Might Be a Great Fit If You… - Have some real marketing experience — small business, agency, coaching, nonprofit, or similar. - Have experience writing email campaigns or sequences - Get the difference between welcome, nurture, promo, and sales emails - Can take strategic direction and a template and run with it. - Write warm, clear, confident copy that sounds like a smart peer, not a corporate brochure. - Use AI tools thoughtfully, and know good work still needs editing and a human touch. - Are organized, proactive, and reliable with deadlines. - Work well solo and speak up when you need context or spot an opportunity. - Care about nonprofits and the leaders behind them. Bonus Points If You… - Have built nurture or sales sequences before (even small ones). - Have marketed coaching, courses, memberships, or events. - Already know your way around Kit. - Enjoy testing, learning fast, and improving as you go. HOW TO APPLY Please start your proposal with the phrase "Resilient Organization" so we know you read this all the way through. Then tell us: 1. A quick intro — who you are and why this role feels like a fit. 2. One or two examples of email copy or campaigns you've written (a link or short sample is perfect). Tell us what part was yours: strategy, copy, building, or all of it. 3. A sentence or two on how you use Claude, ChatGPT, or other AI tools in your process. 4. One example of content you repurposed from one format into another. 5. Your availability and preferred rate. We're most excited about people who show good judgment, clear writing, reliable follow-through, and a real understanding of how content moves someone from stranger to client.