Hello, I'm Jamaal, your reliable remote property manager and virtual assistant. I have a strong track record of successfully managing properties on various platforms, including Airbnb, VRBO, Booking.com, Trip Advisor, and Expedia. I bring a wealth of expertise to address your property management needs. I work with multiple clients across US, UK, Canada and Europe. I can bring value to your business and provide extended hours of service. What I Offer Here's a summary of my primary responsibilities: Guest Communication: I excel in efficient communication with guests, utilizing various channels, including calls, emails, OTA messaging, and SMS, to ensure guest satisfaction. Property Maintenance & Cleaning: I handle scheduling and coordination with maintenance professionals, implementing strict cleaning protocols to maintain property hygiene. Guest Screening & Booking: I screen potential guests to ensure they meet your specific criteria, securing bookings that maximize your property's revenue potential. Issue Resolution: I efficiently troubleshoot any problems that may arise during guests' stays, prioritizing their comfort and contentment. Calendar Management: I manage listing calendars and availabilities across platforms, reducing the risk of double bookings and optimizing occupancy. Reviews: I manage guest reviews by writing and responding promptly, enhancing your property's online reputation. Claims Handling: I handle Airbnb/VRBO claims when necessary, protecting your interests. Software Proficiency I'm well-versed in property management software such as Guesty, Hospitable, Hostaway, Hostfully, OwnerRez, Breezeway, Turno, and organizational tools like TaskRabbit, Asana, Monday, Trello, along with communication tools like Ring Central, OpenPhone, and Google Voice. Why Choose Me With keen attention to detail, outstanding organizational skills, and an unwavering commitment to excellence, I'm dedicated to streamlining your property management. I understand the intricacies of the industry and am here to help you achieve success. Let's discuss how I can elevate your Airbnb Arbitrage or vacation rental business. Together, we'll create a memorable guest experience and maximize your property's potential. Feel free to reach out, and let's get started!

Top Rated Plus | Airbnb & STR Operations Consultant | Guesty | Hostaway | Hospitable | PriceLabs | Property Management You didn’t start your short-term rental business to spend every day answering guest messages, chasing cleaners, fixing calendar issues, or putting out fires. You started it to build a profitable business. That’s where I come in. I’m a Top Rated Plus Short-Term Rental Operations Consultant with over 5 years of experience helping Airbnb hosts, property managers, and real estate investors build systems that increase revenue, improve guest satisfaction, and remove the daily operational burden. I’ve managed and optimized 60+ vacation rental properties across the United States, Canada, the United Kingdom, Austria, and Australia. Whether you’re managing 5 properties or scaling beyond 100, I help you create an operation that runs smoothly without constant oversight. Why clients hire me: ✔ 5+ years of STR Operations experience ✔ Managed 60+ vacation rental properties ✔ Top Rated Plus on Upwork ✔ Expert in leading PMS platforms and revenue management tools ✔ Trusted by hosts and property managers across multiple countries ━━━━━━━━━━━━━━━━━━━━ HOW I CAN HELP Property Management Operations • End-to-end STR operations • Daily operations management • Team coordination • Owner reporting • Operations audits • Process improvement PMS Setup, Migration & Optimization • Guesty • Hostaway • Hospitable • OwnerRez • Lodgify • Hostfully I configure and optimize your PMS to automate repetitive tasks, centralize communication, synchronize calendars, assign team responsibilities, and eliminate operational bottlenecks. Revenue Management • PriceLabs • Wheelhouse • Dynamic pricing strategy • Market analysis • Occupancy optimization • ADR optimization Your pricing should adapt to market conditions every day, not remain static for months. Guest Experience & Communication • Guest messaging automation • Inquiry management • Check-in instructions • Mid-stay support • Review management • Resolution of guest issues Fast, professional communication leads to happier guests and stronger reviews. Channel Management • Airbnb • VRBO • BookingCom • Multi-channel distribution • Calendar synchronization • Listing optimization I help prevent double bookings while keeping every listing synchronized across all platforms. Cleaning & Turnover Coordination • Turno • Breezeway • Cleaning schedules • Quality inspections • Maintenance coordination • Vendor management Reliable turnovers create consistent guest experiences. Direct Booking Systems I help reduce dependency on OTAs by building and optimizing direct booking systems through Lodgify, Hostfully, and OwnerRez. Executive & Administrative Support I work closely with founders and property managers by handling operational responsibilities, coordinating teams, managing priorities, and allowing leadership to focus on growth. ━━━━━━━━━━━━━━━━━━━━ RESULTS MY CLIENTS VALUE • Higher occupancy • Increased revenue • Better guest reviews • Faster response times • Fewer operational mistakes • Better team accountability • More automation • Less daily stress • Systems that continue working even when you’re offline ━━━━━━━━━━━━━━━━━━━━ WHY CLIENTS CONTINUE TO WORK WITH ME Most freelancers complete tasks. I build systems. I don’t wait for problems to appear before reacting. I identify operational gaps, improve workflows, automate repetitive processes, and build scalable systems that support long-term growth. Clients value me because I communicate proactively, require very little supervision, take ownership of every responsibility, and treat every property as if it were my own. My goal isn’t just to help you manage your portfolio. It’s to help you build an operation that grows without creating more work for you. ━━━━━━━━━━━━━━━━━━━━ TOOLS & PLATFORMS Guesty • Hostaway • Hospitable • OwnerRez • Lodgify • Hostfully • PriceLabs • Wheelhouse • Turno • Breezeway • Airbnb • VRBO • BookingCom ━━━━━━━━━━━━━━━━━━━━ If you’re looking for someone who can step into your business, improve your operations, and become a trusted long-term partner, I’d love to hear from you. Send me a message with a brief overview of your portfolio and your biggest operational challenge. I’ll identify opportunities to improve your systems and explain exactly how I can help.

I’m Jesca, a highly organized Executive Virtual Assistant specializing in short-term rental operations (Airbnb, Booking, VRBO), executive support, customer communication, and business organization. I help business owners stay organized, responsive, and focused on growth by managing the day-to-day operations that keep businesses running smoothly behind the scenes. With 5+ years of experience working remotely with international clients across the USA, Norway, and Australia, I specialize in Airbnb operations, customer support, lead management, scheduling, and administrative coordination. My goal is to ensure nothing falls through the cracks—whether it’s guest communication, client follow-ups, bookings, or operational tasks. What I Can Help You With: ✅ Short-Term Rental & Airbnb Management • Guest communication & support • Booking coordination & calendar management • Cleaner & vendor coordination • Listing management & optimization • Pricing tools like PriceLabs • Property operations & turnover management ✅ Executive Virtual Assistance • Email & calendar management • Appointment scheduling • Administrative support • Data entry & document organization • CRM updates & workflow management ✅ Customer Support & Client Success • Fast, professional communication • Lead follow-ups & customer retention • CRM management & pipeline tracking • Conflict resolution & issue handling ✅ Lead Generation & Operations Support • Web research & lead generation • Sales pipeline organization • Reporting & operational coordination Tools & Platforms: ✔ HubSpot, Salesforce, Trello, Asana, Monday, ClickUp ✔ Hostaway, Hospitable, PriceLabs, AirDNA ✔ Google Workspace, Microsoft Office, Slack ✔ Canva, Mailchimp, WordPress, Zapier I’m proactive, detail-oriented, adaptable, and comfortable working independently in fast-paced remote environments. I don’t just complete tasks—I help create organized systems, improve communication, and keep operations running efficiently so clients can focus on scaling their business. If you’re looking for a reliable Virtual Assistant who can provide strong operational support and deliver excellent customer experiences, I’d love to connect.

Looking for someone who can manage your short-term rental business, has excellent verbal and written communication skills, and can add value to your hospitality services? Well guess what.. you've landed at the right profile! During the past few years, I've gained a fair amount of experience in the STR sector. Currently, I'm working with multiple clients (both property managers and houseowners) across various US states. My expertise include: - Guest Communication - Cleaner Communication - Maintenance Communication - Channel Manager/Vacation Rental Software Integration - Calendar Management - Listing Management - Review Management - Filing Damage Claims - Setting Up Automations - Listing Optimization I'm quite well-versed with all the aspects of the short-rental business. If you are interested to get assistance with guest-side communications or any other VA-related services for your short-term rental business, I'm just a text away! :) In addition to this, I've always had a passion for writing. My portfolio includes blogs, articles, eBooks, review guides, business documents, etc. I have written articles within the STR business space as well. So yeah, that's my journey so far. Never quit learning, and never will! Let's talk and take your business to the next level!

Most short-term rental businesses don't struggle because of a lack of bookings. They struggle because operations start breaking down behind the scenes. A cleaner misses a turnover. A maintenance issue remains unresolved. A contractor doesn't show up. Tasks pile up, communication gets scattered, and property owners find themselves spending more time putting out fires than growing their business. That's where I come in. I help Airbnb hosts, short-term rental operators, and property management companies keep their operations organized, efficient, and guest-ready. My experience includes coordinating cleaners, vendors, maintenance requests, turnovers, property tasks, calendars, and administrative workflows to ensure nothing falls through the cracks. I'm also experienced with platforms such as Guesty, Hostaway, Lodgify, PriceLabs, Airbnb, VRBO, Slack, Google Workspace, Furnished Finder, NearSite, and other tools for managing short-term rental operations. Whether it's tracking maintenance issues, following up with contractors, organizing workflows, managing schedules, or supporting day-to-day operations, I focus on one thing: keeping your business running smoothly while giving you back your time. I don't believe in waiting to be told what to do. I take ownership, communicate proactively, and follow through until the job is completed. If you're looking for a dependable operations partner who can help reduce operational stress, improve efficiency, and support the growth of your short-term rental business, send me a message. I'd love to learn more about your portfolio and discuss how I can help.

Worked with Top Health Coaches, Famous Influencers 8M+ & High-Profile Clients | 69+ Projects Completed | 7+ Years Experience | Systems, Growth & Execution 🚀 I help businesses, founders, and creators streamline operations, scale their online presence, and turn systems into results. With 7+ years of hands-on experience, I don’t just “assist”- I take ownership, optimize workflows, and ensure things get done efficiently, accurately, and on time. ✅ What I Do Best -Growth-focused social media strategy & scalable content systems -AI-powered automation, content generation & workflow optimization -Digital operations & backend system building -CRM setup & lifecycle management (GoHighLevel, HubSpot, Zoho CRM) -Executive support: inbox, calendar & communication systems -Client success, follow-ups & onboarding flows -Research, reporting & data-driven decision making 🤖 Tools & Tech I Work With -AI & Automation: ChatGPT, Gemini, Claude, AI content generation tools, AI scripting & workflow tools -CRM & Marketing: GoHighLevel, HubSpot, Zoho CRM -Content & Design: Canva, AI video & short-form content tools -Social Media: Buffer, Hootsuite, Later, Metricool -Project Management: ClickUp, Asana, Trello, Notion -Collaboration: Google Workspace, Slack, Zoom, Loom -Analytics: Google Analytics, KPI dashboards & insights tools 💼 Whom I’ve Worked With I’ve supported high-profile influencers (8M+followers), fast-growing businesses, and agencies, managing daily operations and social media for brands with millions of followers across multiple industries. Clients work with me because I am: ✔ 7+ years of hands-on experience across social media and business operations ✔ Proactive and ownership-driven, delivering measurable outcomes ✔ Clear and professional communicator with consistent updates ✔ Focused on long-term growth and building scalable systems ✔ Act as a true business partner, not just a task performer, bringing strategic ideas and solutions because I am passionate about what I do 🌍 Availability & Work Style -Flexible with time zones -Available for long-term, monthly, or ongoing roles -Comfortable working independently with minimal supervision If you’re looking for someone who understands strategy, execution, and systems — not just tasks let’s talk. 📩 Send me a message and let’s see if we’re a good fit.

I help Airbnb hosts, vacation rental owners, property managers, real estate investors streamline daily operations and maximize occupancy. I manage listings across Airbnb, VRBO, BDC, Expedia, Agoda and TripAdvisor while coordinating maintenance, cleaners, vendors, and guest communications. HOW I CAN SUPPORT YOU: ✅ 24/7 Guest Communication & Support Fast, professional responses that boost reviews and guest satisfaction ✅. 𝗟𝗶𝘀𝘁𝗶𝗻𝗴 𝗦𝗲𝘁𝘂𝗽 𝗔𝗰𝗿𝗼𝘀𝘀 𝗔𝗶𝗿𝗯𝗻𝗯, 𝗩𝗥𝗕𝗢, 𝗕𝗼𝗼𝗸𝗶𝗻𝗴.𝗰𝗼𝗺, 𝗘𝘅𝗽𝗲𝗱𝗶𝗮 𝗮𝗻𝗱 𝗚𝗼𝗼𝗴𝗹𝗲 𝗩𝗮𝗰𝗮𝘁𝗶𝗼𝗻 𝗥𝗲𝗻𝘁𝗮𝗹𝘀 Creating and implementing structured data for direct booking websites to improve search visibility, improve OTA rankings and drive more bookings across major short-term rental platforms. ✅. As a property management Assistant and Real Estate Va schedule showings, rental application process, Lease Process, Tenant Onboarding, Maintenance Coordination and CRM lead management/Follow-Up ✅. 𝗟𝗶𝘀𝘁𝗶𝗻𝗴 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 & 𝗕𝗼𝗼𝗸𝗶𝗻𝗴 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 Improving listing titles, descriptions, photos, amenities and structure to increase search visibility, click-through rates and booking conversions. ✅. 𝗣𝗠𝗦 & 𝗖𝗵𝗮𝗻𝗻𝗲𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 𝗮𝗻𝗱 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 𝗦𝗲𝘁𝘂𝗽 Setting up and managing property management systems and channel managers to synchronize calendars, automate messaging and prevent double bookings. ✅. Cleaner & Maintenance Coordination Reliable scheduling to keep your property guest-ready at all times ✅. Smart Lock & Automated Check-ins Streamlined, contactless guest experiences ✅. Review Management & Performance Tracking Improve ratings and monitor growth with data-driven insights ✅. Platform Compliance & Dispute Resolution Protect your listings and handle issues professionally ✅. 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗣𝗿𝗶𝗰𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 Setting smart competitive pricing strategies based on seasonality, market demand and local competition to fill orphan nights gaps, event and demand-based adjustments and overall revenue increase. ✅. 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Data entry, documentation, record management, and administrative support ✔ Property Management & Operations Support • AppFolio (reporting, maintenance coordination, data entry, tenant and owner communication) • Buildium (property management, lease administration, maintenance coordination, tenant and owner communication, reporting, and data entry) • BatchLeads (real estate lead generation, property research, list building, skip tracing, and lead management) • Follow Up Boss (CRM management, lead tracking, pipeline management, automated follow-ups, contact organization, and client communication). • Property Meld (maintenance scheduling, vendor coordination, and communication) • Propertyware (report generation, bookkeeping support, and data entry) • Google Workspace (Sheets, Docs, Forms, Drive, Gmail, and Calendar) • Facebook Marketplace (rental listing creation, lead generation, and inquiry management) • Kijiji (rental listing posting and inquiry management) • Calendar management using Calendly and Google Calendar • Email management using Outlook, Gmail, and Webmail • Basic bookkeeping, including Accounts Payable (AP), Accounts Receivable (AR), invoice tracking, and payment follow-up Tools & Software I use: ✔ Booking Platforms (OTAs) & Channel Managers: Airbnb VRBO BDC Expedia TripAdvisor Agoda Furnished Finder AirDNA Hostaway, Hospitable, Guesty, Hostfully IGMS, Smoobu, Lodgify, Bed24 ✔ Automation & Communication Tools: • Airtable • Clickup • Monday. com • Notion • ZOHO • HubSpot • Pipedrive • Infusionsoft • Slack ✔ Smart Lock & Security Systems: • August App • Kwikset • Sifely • Blink ✔ For Cleaning • TurnoverBnB • Google calendar • Breezeway • Yardi Breeze ✔ Real Estate • Zillow • Zoopola • Smart contact • DoorLoop • Docusign • Land portal • REIpro ✔ Construction / Trades • Tradify • ServiceM8 • simPRO • Fergus • Buildertrend • Jobber • ServiceTitan • FieldPulse • Procore 📩 Send me "𝐃𝐢𝐫𝐞𝐜𝐭 𝐌𝐞𝐬𝐬𝐚𝐠𝐞" or click “ 𝙃𝙞𝙧𝙚 𝙢𝙚” or "𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛" and let's discuss how to tlet’s take your rental business to the next level

I help landlords, real estate companies, and property owners bring structure to rental operations through tenant communication, rent tracking, rental billing, maintenance coordination, and Airbnb Virtual Assistant support. I help reduce missed follow-ups by keeping rent, maintenance, tenant updates, and guest communication organized in one clear tracking system. If managing your rental properties feels like chasing rent payments, following up with tenants, replying to guests, and keeping up with maintenance requests that never seem to end… the issue usually isn’t the property. It’s the system behind it. Your properties stop depending on memory and start running on process. What I Bring to Your Rental Operations For the past 3+ years, I’ve supported US-based landlords and property owners managing 20+ residential units, helping them stay on top of rent collection, tenant communication, maintenance follow-ups, property records, and guest support. The goal is simple: less chasing, more clarity, and predictable operations. Tenant Communication & Rent Management Clear, consistent communication so rent flow stays on track and tenants stay responsive. * Handle tenant inquiries and ongoing communication * Send rent reminders and track payment confirmations * Maintain rent rolls and tenant payment history * Flag late payments and coordinate tenant updates Outcome: fewer missed payments and cleaner rent tracking. Maintenance & Vendor Coordination Making sure issues don’t sit unresolved or get forgotten. * Log and track maintenance requests from tenants * Coordinate with vendors, cleaners, and repair technicians * Follow up until work is completed * Collect quotes and track open/closed requests Outcome: faster resolution times and fewer repeated tenant complaints. Property & Operations Organization Keeping your rental business structured and easy to follow. * Maintain property records and documentation * Organize rent, maintenance, and lease information * Track ongoing tasks across properties * Reduce scattered communication across messages and emails Outcome: one clear system instead of scattered information. Rent, Billing & Financial Tracking Support Helping you stay clear on what’s coming in and what’s going out. * Track rent payments across multiple units * Maintain basic income and expense summaries * Organize financial records in spreadsheets or tools * Highlight missing payments and support monthly reports Outcome: better visibility into rental income and property performance. Airbnb Virtual Assistant & Client Communication Helping Airbnb hosts deliver fast, professional guest support. * Manage Airbnb guest communication before, during, and after stays * Respond to booking questions, guest concerns, and reservation updates * Coordinate check-in, check-out, early check-in, and late checkout requests * Communicate with cleaners, vendors, and maintenance teams Outcome: better guest experience and smoother short-term rental operations. Tools & Systems Google Sheets · Excel · Buildium · AppFolio · QuickBooks · Zillow Rental Manager · Stessa · Airbnb · Guesty · Hostaway · Lodgify · Slack · ClickUp · Trello · Monday · Google Workspace · CRM software Who I Work With I work with landlords, real estate companies, property owners, property managers, and Airbnb hosts who want support with rent tracking, tenant communication, rental billing, maintenance coordination, client communication, and guest support. Ideal clients are: * Self-managing landlords * Small rental portfolio owners * Real estate companies needing admin support * Property investors who want operational support * Property managers focused on managing rentals for landlords * Airbnb hosts and short-term rental operators Availability Available part-time or full-time for ongoing rental operations, Airbnb Virtual Assistant support, or backlog cleanup. Flexible across US and UK time zones. If your rental operations feel scattered or time-consuming, I can help you bring everything into a simple, trackable system. Send me a message here on Upwork, and I’ll respond with a clear plan in the first reply.

Your listing should be filling your calendar. Right now it's sitting there waiting. Gaps between bookings nobody is fixing. A title and description that blend into every other listing on the page. Pricing that never moves with demand. Guest messages are answered whenever someone gets around to it. You didn't get into short-term rentals to babysit a listing that should be working for you and generating a good ROI while you sleep. I fix the listing. Then I run the calendar. Most people only do one. In the past year alone I have taken hosts from 𝟒𝟎% 𝖙𝖔 𝟗𝟎% 𝖔𝖈𝖈𝖚𝖕𝖆𝖓𝖈𝖞✍ by fixing three things most VAs overlook entirely. 𝐖𝐇𝐀𝐓 𝐂𝐇𝐀𝐍𝐆𝐄𝐒 𝐖𝐇𝐄𝐍 𝐘𝐎𝐔 𝐇𝐈𝐑𝐄 𝐌𝐄: 🎯 𝒀𝒐𝒖𝒓 𝑳𝒊𝒔𝒕𝒊𝒏𝒈 𝑺𝒆𝒍𝒍𝒔 𝑰𝒕𝒔𝒆𝒍𝒇 Full SEO rewrite including title, description, photo sequencing, and amenities. Built around what your specific market searches for, not a generic template I reuse for every client. Handed over already, ranking higher and booking faster. 🎯 𝒀𝒐𝒖𝒓 𝒄𝒂𝒍𝒆𝒏𝒅𝒂𝒓 𝒔𝒕𝒐𝒑𝒔 𝒍𝒆𝒂𝒌𝒊𝒏𝒈 𝒎𝒐𝒏𝒆𝒚. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅 PriceLabs was configured with demand-based rules, seasonal adjustments, and gap night strategies and checked against your actual market data before I handed anything over, not just set and left. No more guessing your nightly rate. No more empty calendar gaps nobody noticed. 🎯𝑵𝒐𝒃𝒐𝒅𝒚 𝒘𝒂𝒊𝒕𝒔 𝒎𝒐𝒓𝒆 𝒕𝒉𝒂𝒏 5 𝒎𝒊𝒏𝒖𝒕𝒆𝒔. 𝑬𝒗𝒆𝒓𝒚 𝒑𝒍𝒂𝒕𝒇𝒐𝒓𝒎. 𝑬𝒗𝒆𝒓𝒚 𝒅𝒂𝒚: Airbnb, VRBO, BCD, Agoda, and Expedia. I run your inbox. Professional, on-brand replies that protect your reviews and resolve issues before they become 3-star problems. Calendars synced across every channel you list on. Cleaners scheduled before you even think about it. 🎯𝑰𝒏𝒕𝒆𝒈𝒓𝒂𝒕𝒊𝒐𝒏𝒔 𝑰 𝒘𝒐𝒓𝒌 𝒘𝒊𝒕𝒉 𝒅𝒂𝒊𝒍𝒚: Airbnb, VRBO, BCD, Expedia, Agoda, Hospitable, Hostaway, GuestyPro, OwnerRez, Lodgify, Cloudbeds, Uplisting, Little Hotelier, PriceLabs, Beyond Pricing, Wheelhouse, Breezeway, Turno, AirDNA, and QuickBooks. This is my only focus. Not general VA work. Not scattered admin tasks. STR listing performance, property finder, operation manager, and guest communication, full stop. The moment I split my attention across ten different skill sets is the moment something on your account gets missed. 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞: - Strong understanding of STR regulations & compliance - Clear communication with landlords, guests & teams - I am organized and very flexible. - Adaptability to different time zones. - Ability to learn and adapt to new software and technologies quickly. 𝐂𝐥𝐢𝐞𝐧𝐭 𝐑𝐞𝐯𝐢𝐞𝐰: ★★★★★ "Amara has been a great find for me and my Airbnb. She is a brilliant asset to my business. Highly recommended." Georgina, Verified Airbnb Host 𝑶𝒏𝒆 𝒎𝒆𝒔𝒔𝒂𝒈𝒆. Tell me your listing link and your biggest current problem. I'll tell you exactly what's costing you bookings. No sales call required.

Clarissa Catalino, Administrative Support | Customer Support | Sales & Marketing | Lead Generation | Graphic Design | Social Media Management | Property Manager | General VA | Executive Assistant I am a highly skilled and results-driven Virtual Assistant with a strong background in customer service, sales, lead generation, property management, and administrative support. With hands-on experience across various industries and platforms, I specialize in streamlining operations, enhancing customer interactions, and boosting overall efficiency for growing businesses. 💼 What I Offer: 🔹 Property Management (Airbnb, Booking.com, VRBO, MrBnb) – Proven expertise in managing listings across multiple short-term rental platforms, including guest communications, handling bookings and inquiries, coordinating cleaning and maintenance schedules, calendar and pricing management, and ensuring high review ratings. Skilled in managing guest issues, calls, and resolutions with professionalism and speed. 🔹 Customer Support & Retention – Experienced in handling inbound/outbound calls, chat support, email inquiries, retention strategies, and appointment scheduling to ensure positive client experiences and long-term relationships. 🔹 Email & Calendar Management – Efficient in inbox management, professional correspondence, scheduling, and ensuring smooth daily operations. 🔹 Sales & Lead Generation – Strong background in cold calling, upselling, cross-selling, handling objections, and closing deals confidently. 🔹 Social Media Management & Content Creation – Skilled in building brand presence, engaging audiences, and designing impactful graphics using Canva and Adobe Photoshop. 🔹 Administrative & CRM Support – Proficient in data entry, research, CRM tools (HubSpot, Pipedrive), order tracking, and payment processing to support back-end operations. 🔹 Market Research & Competitor Analysis – Capable of delivering actionable insights, trend analysis, and strategic recommendations for business improvement and market positioning. I am proactive, detail-oriented, and adaptable, committed to delivering top-notch results. Whether managing short-term rentals, supporting your customers, or running day-to-day admin tasks, I bring a high level of professionalism and dedication to everything I do. Let’s work together to elevate your business operations and achieve your goals! 🚀