With over 17 years of proven experience, I am a dedicated professional committed to delivering exceptional support and driving business growth. My expertise spans customer service, outbound sales, appointment setting, and lead generation, all aimed at boosting client engagement and organizational success. I excel at building strong customer relationships through empathetic communication, problem-solving, and tailored solutions. Skilled in utilizing CRM tools and data-driven strategies, I consistently enhance customer satisfaction, increase retention rates, and streamline operational workflows. Adept at collaborating across departments, I thrive in fast-paced environments, demonstrating adaptability and a proactive approach to exceed performance metrics. Recognized for my professionalism, resilience, and ability to turn customer interactions into opportunities for growth. Let's connect to create impactful solutions that elevate your business!

With over 5 years of phone sales experience, I specialize in delivering tailored solutions that drive real results for my clients. I’ve built my career on understanding business owners’ needs, building strong relationships, and closing deals. 🔥 Key Strengths: 📞 Expertise in cold calling & relationship building 🎯 Proven success in over-the-phone sales 💡 Strong ability to identify & solve client challenges 👥 Experienced in managing remote sales teams 📈 Skilled in developing & executing sales strategies 🏆 Consistently exceeded sales targets & quotas 👔 Professional Experience: 🚀 Sales Manager – Fidelity Funding (Remote Team) 💼 Sales Representative – Synergy Capital LLC 📊 Junior Broker – Meyers Associates L.P. 📩 Let’s Connect! I’m always open to new opportunities and collaborations. Feel free to reach out if you’d like to discuss how I can help your business grow — looking forward to connecting!

I help U.S. and Canadian companies turn cold lists and inbound leads into booked revenue. Over the past 4+ years I've worked exclusively with North American clients — dealerships, lenders, and a Fortune 500 tech platform — as an outbound cold caller, appointment setter, and inbound lead qualifier. My numbers: 150+ outbound calls a day, 20+ booked appointments a week, 30%+ conversion on high-pressure conversations, and a steady 90%+ CSAT across every role. I run my pipeline on the tools you're probably already using: HubSpot and Salesforce for CRM, RingCentral and VoIP dialers for calling, Slack for team coordination, and Google Workspace/Notion/Zoom for day-to-day operations. I'm also expanding into Google Ads so I can support the full loop — from paid lead generation to CRM-tracked follow-up. I'm bilingual (English C1 / Spanish native), based in Colombia (UTC-5, fully aligned with U.S. business hours), and I treat every client's pipeline like it's my own quota: clean CRM notes, no ghosted leads, and clear reporting so you always know what's happening with your pipeline. If you need someone to pick up the phone, qualify the lead, and get it on the calendar — reliably, and in fluent English — let's talk.

With over 23 years of extensive experience in BPO, I offer a rich blend of expertise in outbound cold calling, sales acquisition, and clinical intake. My career includes a decade as a Clinical Intake Specialist at Humana and Optum, where I managed benefits, claims, and authorizations, enhancing patient access to services. I have consistently delivered outstanding results, recognized as a leader in driving revenue growth and surpassing sales targets. My proven track record includes managing operations for a prominent digital marketing company in the US, where I was promoted for my exceptional leadership and strategic insights. I excel at optimizing processes and enhancing team performance, contributing to business success and earning multiple awards for customer satisfaction. Thriving in challenging environments, I work effectively both independently and as part of a team. My goal-oriented approach drives me to consistently achieve and exceed objectives, making me a valuable asset to any project or organization.

I have more than 5 years of BPO experience doing Sales and Customer Service. More into Outbound Selling.

About 12 years of experience doing Telemarketing and Account Management and been sucessful in helping businesses grow and gain more potential clients/customers.

A lead that waits too long gets cold likewise a poorly qualified lead wastes your closer’s time. I prevent both. I step in as your Appointment Setter and Sales Development Representative (SDR) who takes ownership and turns leads into qualified, booked appointments that actually show up. I keep your closers focused on closing instead of chasing unqualified leads. I support SaaS companies, agencies, coaches, and service businesses by handling lead follow-up, qualification, appointment setting, cold calling, and CRM management so your sales team can focus on closing deals instead of chasing leads. With experience across Health, Finance, Distribution, and Consumer goods, I know how to manage conversations professionally, qualify prospects naturally, and move leads forward without sounding scripted or overly pushy. I focus on: Fast lead response and follow-up Lead qualification and objection handling Booking qualified, high-intent appointments Increasing show rates and reducing no-shows Consistent outbound outreach and pipeline activity CRM management and pipeline tracking Recent Performance Metrics • Consistently booked 3-5 qualified appointments daily from warm inbound leads • Increased show rates by 25% through structured confirmation and follow up systems • Maintained 95%+ CRM accuracy for cleaner pipeline tracking and KPI reporting • Improved sales call close rates by 15% through stronger lead qualification • Reactivated 12% of stalled leads through outbound follow up campaigns What I Handle Appointment Setting & Calendar Booking I schedule qualified discovery calls and strategy sessions while ensuring only the right prospects make it onto your calendar. I also confirm appointments through SMS and email workflows to improve attendance rates and reduce no-shows. Tools: GoHighLevel, Calendly, Google Calendar, CRM Systems Warm Inbound Lead Follow-Up I respond quickly to inbound leads across calls, SMS, email, LinkedIn, Instagram, and Facebook DMs to keep prospects engaged before interest drops. Cold Calling & Outbound Prospecting I reach decision-makers, qualify interest, handle objections and turn outbound calls into booked meetings. Tools: GoHighLevel, JustCall, Apollo, LinkedIn Sales Navigator Lead Qualification & Objection Handling I qualify leads based on budget, authority, need, urgency, and timeline while handling objections professionally before appointments are booked. CRM Management & Pipeline Tracking I maintain accurate CRM records, update pipeline stages, track KPIs, and ensure your team has clear visibility into sales activity and lead status. Tools: GoHighLevel GHL, HubSpot, Pipedrive, Monday Follow-Up & Lead Re-Engagement I follow up consistently with leads who showed interest but did not convert, helping revive stalled conversations and recover missed opportunities. Why Clients Work With Me • Strong communication and consistent follow-up • Professional and natural conversations that build trust • Organized CRM and pipeline management • Reliable appointment booking and lead handling • Genuine focus on helping clients improve sales performance My focus is not just activity, it is qualified conversations and booked meetings that convert. I am responsive, dependable, and invested in helping businesses build a more consistent and predictable sales pipeline. If you need someone who can take ownership of follow-ups, qualification, and appointment flow, invite me and let us get your calendar converting properly.

I book qualified appointments for companies through cold calling, so your closers spend their day closing, not dialing. I specialize in outbound sales for B2B SaaS companies across multiple industries. Most cold callers read a script and hang up. I run structured conversations, qualify the pain, handle the objection, and get the appointment set before the prospect even realizes the call started. That is the difference between a dialer and a sales closer. I've sold SaaS products across multiple industries, including marketing tech, HR, fintech, and automotive via cold phone outreach, from first dial to booked demo, consistently hitting X appointments/week. 🔹 Here is what I bring to every engagement: → B2B cold calling with structured objection handling → Appointment setting and demo booking for B2B SaaS products across industries → Lead qualification matched to your ICP → Cold calling script writing and refinement. I build the script, test it on calls, and hand it back battle-tested → Full CRM management after every call; notes, dispositions, follow-up scheduling in HubSpot, GHL, or your tool of choice 🔹 Previous experiences: ✔ Auto SaaS company: 20 qualified demos booked in 30 days via cold calling ✔A Fintech SaaS: built and refined the cold call script that is still being used 4 months after the engagement ended Message me with two things: what your SaaS does and who you are trying to reach. I will tell you exactly how I would approach your outbound in the first week. Your pipeline should not depend on referrals and luck. Let's fix the system.

I get consumer brands into more stores. If your product already sells but you don't have a real system for wholesale, that's the part I handle. Here's what that looks like: I figure out which retailers are worth going after, do the outreach by email and phone, sort out who's actually interested, and tell you every week what's working and what isn't. You run your brand. I bring you the buyers. One thing I've learned the hard way: reply rate doesn't mean much to me. Sample requests and real orders are the only numbers worth watching. So I don't just push volume. I find the retailers that actually place orders, drop the ones that waste time, and lean into what's landing. Where this comes from: most recently I ran outbound for a studio that handles a few consumer brands, and the work grew from one brand to three. I built the targeting they ended up using as their standard, and found money they'd left sitting in stalled orders and broken promo codes. Before going out on my own I did $1.12M in pipeline at 147% of quota as an SDR, was the top SDR my final month at the next company, and sold $1.8M at a high-volume restaurant before any of this. I know how to talk to the people who actually place orders. I work best with brands that already have a product and some traction and just need someone to own the outbound side. If that's you, tell me where you're stuck with wholesale and I'll give you a straight answer on whether I can help. What I do: wholesale outreach, Faire, DTC and CPG sales, ecommerce lead gen, cold email.

I’m a B2B sales professional with over a year of experience in high-volume outbound calling, lead generation, and first-touch prospecting. I specialize in speaking with business owners, identifying opportunities, and turning cold conversations into qualified leads and potential sales. I previously worked on a B2B campaign with Ooma where I handled cold outreach to businesses with no prior relationship with our company. My role required confidently introducing the service, identifying the business's current communication setup, and positioning the offer in a way that created interest and booked opportunities. I spent 9 months as a Lead Generator where my main responsibility was sourcing and qualifying prospects through cold calls. I was later promoted to a Fronter, where I handled first touchpoints with fresh leads and was trusted to initiate conversations, qualify prospects, and move them forward in the sales pipeline. My strengths include: • Cold calling and outbound prospecting • B2B sales conversations with business owners • Lead qualification and pipeline development • Handling objections and building rapport quickly • Following structured call flows and sales systems I’m comfortable speaking with decision-makers, navigating cold conversations, and driving meaningful sales opportunities. My focus is always on understanding the prospect’s situation and positioning solutions that can genuinely help their business grow. In addition to B2B sales, I also have experience in B2C sales through campaigns with QVC and Orbio World. In these roles, I handled direct customer interactions, presenting products, addressing objections, and guiding customers through the purchasing process. My focus in B2C sales has always been understanding customer needs quickly, building trust, and clearly communicating the value of the product or service. Through consistent performance and strong communication skills, I’ve helped drive revenue growth for the businesses I worked with while maintaining a positive customer experience. I’m comfortable working in fast-paced sales environments where performance, adaptability, and results matter.