Hi, I’m Qaisar a senior System & Cloud Engineer + Full-Stack Developer with 10+ years of hands-on experience helping businesses build, migrate, automate, and scale their technology with confidence. I work with startups and growing companies that want reliable systems, secure infrastructure, and software that actually works in production not fragile setups or demo-only solutions. 🔹 What I Do Best Cloud, IT & Systems Administration Google Workspace setup, administration & complex migrations (Workspace ↔ Workspace, cPanel/IMAP → Workspace, Google → Microsoft 365) Microsoft 365, Azure, Windows Server & Active Directory Email deliverability & security: SPF, DKIM, DMARC, MX, DNS VMware virtualization, server optimization & infrastructure planning Backup & disaster recovery with Veeam Firewalls & networking: pfSense, MikroTik, VPNs, VLANs, load balancing 👉 Result: Secure, downtime-free environments with clean migrations and zero data loss Full-Stack Development & AI Automation Build production-ready SaaS apps, dashboards & internal tools Automate manual workflows using AI & event-driven automation Integrate AI into real business systems (not experiments) Tech Stack Frontend & Backend: React, Node.js, TypeScript, Express AI & Automation: OpenAI API, LangChain, RAG pipelines, n8n, Agentic AI Databases: PostgreSQL, MySQL, MongoDB, Redis, Pinecone DevOps: Docker, CI/CD, cloud deployment & server management Integrations: REST/GraphQL APIs, Webhooks, CRMs, ERPs, Slack, MS Teams 👉 Result: Systems that save time, reduce tools, and scale cleanly ✅ What Clients Like About Working With Me Clear communication & honest timelines Strong planning before execution Deep technical knowledge across IT + software + cloud Long-term mindset systems built to grow, not break “Get it done” attitude with real ownership 🏢 About My Team I run Sysconnects, a small, focused team delivering cloud engineering, full-stack development, and AI-driven automation. When needed, I can scale quickly with experienced resources without sacrificing quality. If you need one person who understands infrastructure and software, I’m here to help.

I designed a Zero Trust security architecture for a mid-market financial firm that reduced their attack surface by 80% and achieved SOC 2 Type II certification in under six months. Over 20+ years, I’ve helped organizations across finance, healthcare, government, and tech secure cloud environments, pass audits, and avoid six-figure breach risks through practical, production-ready security design. 🛡️ CLOUD & ENTERPRISE SECURITY ARCHITECTURE I design end-to-end security architectures on Azure and AWS that align with real business risk, not just checkbox compliance. My engagements span Zero Trust network design, IAM strategy, cloud-native security controls, and threat modeling for organizations ranging from Series B startups to Fortune-tier enterprises. - Zero Trust Architecture (ZTNA, microsegmentation, identity-centric design) - Azure Security Center, Microsoft Defender, AWS Security Hub, GuardDuty - IAM & Privileged Access Management (PAM) - Network Security: Firewalls, SD-WAN, IDS/IPS, VPN, DMZ architecture - Cloud Landing Zone design and secure baseline configuration 📋 COMPLIANCE & GOVERNANCE (SOC 2 | ISO 27001 | NIST | CIS) I've guided organizations from pre-audit chaos to certification-ready in compressed timelines. I don't just hand you a policy template, I build the controls, close the gaps, and prepare your team to pass. - SOC 2 Type I & Type II readiness and audit preparation - ISO 27001 gap assessments, ISMS design, and implementation roadmaps - NIST CSF and NIST 800-53 compliance programs - Risk register development, control mapping, and evidence collection - Security awareness program design ☁️ MICROSOFT 365, SHAREPOINT & SYSTEMS INTEGRATION I've deployed and secured Microsoft 365 environments for enterprises with thousands of seats, architected SharePoint intranet platforms, and designed systems integration frameworks that connect legacy infrastructure with modern cloud services, without breaking what works. - Microsoft 365 tenant architecture, security hardening, and governance - SharePoint Online design, migration, and custom configuration - API-based systems integration and workflow automation - Hybrid Azure AD / Active Directory environments ✍️ TECHNICAL WRITING & PROPOSAL DEVELOPMENT I translate complex technical architectures into documents that win contracts and drive decisions. My technical proposals have supported bids across federal and commercial sectors, and my research is published and indexed on Google Scholar. - RFP/RFQ response writing and solution narrative development - Architecture documentation, runbooks, and security policies - Cloud and cybersecurity whitepapers and thought leadership content 👋 WHY WORK WITH ME I bring the strategic thinking of an enterprise architect and the hands-on delivery of an engineer who has actually built, secured, and documented these systems in production. I communicate clearly, meet deadlines, and treat every client engagement like it's going into my own portfolio. Whether you need a full security architecture engagement, compliance readiness support, a technically precise proposal, or an expert who can write about cloud security in plain English, I'm ready to deliver.

I am Roshan Nagekar, a DevOps and infrastructure engineer with 13+ years of experience across cloud platforms, technical support, team leadership, and customer-facing operations. I have worked with startups, enterprises, and global teams across every layer of technology — from writing runbooks and managing cloud budgets to onboarding customers and teaching DevOps to university students. What makes me different from a typical technical hire is range. I am equally comfortable debugging a Kubernetes cluster at 2am, writing a PRD for a new feature, managing a global DevOps team, or qualifying a lead over web chat. I bring both depth and breadth, and I use AI tools daily to move faster across all of it. What I can help you with: DevOps and Cloud Engineering AWS, GCP, Azure, Kubernetes, Docker, Terraform, Ansible, CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI), Prometheus, Grafana, Datadog, infrastructure as code, cost optimization, and 99.9% uptime at scale. System and Cloud Administration Linux and Windows server management, IAM and access control, DNS, networking, VPNs, backups, monitoring, on-call operations, and incident response. Technical Support and Customer Success Customer onboarding, troubleshooting complex technical issues, CRM management (HubSpot), SLA-driven support, escalation handling, and translating technical problems into plain language for non-technical users. QA and Documentation End-to-end QA testing, API validation (Postman, curl), staging environment management, runbook and SOP writing, and documentation that non-engineers can actually follow. Team Leadership and Management Director-level experience leading global DevOps and SRE teams, hiring, onboarding, performance management, KPI tracking, incident coordination, and stakeholder communication. Product and Operations Sprint grooming, requirements discovery, bridging technical feasibility with product value, AI-assisted workflow design, and building operational systems from scratch in fast-moving environments. AI-Native Operator I use Claude, ChatGPT, Gemini, and CrewAI as genuine daily work tools. I also build AI agents and MCP servers, so I understand this technology at a level that goes well beyond prompt-and-paste. Recent highlights: Reduced AWS costs from $45K to $18K per month (60% savings) while improving uptime from 97% to 99.9% Migrated 50+ microservices to Kubernetes, cutting deployment time from 6 hours to 15 minutes Led a global DevOps team as Director of Infrastructure at Aigent through ISO 27001 and GDPR compliance Visiting lecturer at two universities teaching DevOps Engineering and Cloud Platforms Organizer of DevOps Pune meetups with 3000+ engineers I take on clients where I can make a real difference. If you need someone who can wear multiple hats, communicate clearly, deliver without hand-holding, and bring genuine technical depth to whatever the role requires, let us talk.

Hello! I'm Laurie, a project-based IT Consultant who has true concern for the client needs and resolving issues. I can setup, administer or fix any email problem quickly and I'm available now! I provide end to end migration services or admin/end user training. I'm a Customer Support Level 2/Level 3 Specialist for over ten years. I troubleshoot and resolve email deliverability issues. I specialize in DNS for Email Deliverability SPF, DKIM, DMARC and BIMI records on any DNS hosting provider. Customer Support Specialist I provide excellent technical support and have worked in Level 2/3 support for over ten years supporting email, apps (Google and M365 and 25+ email systems) and complex applications providing end to end analysis, planning, support and training. I supported an email migration tool and another software tool that did a contacts mailbox sync and worked directly with the customers and developers to resolve issues quickly. I also worked for a Microsoft MSP for a year closing outstanding tickets and providing real solutions quickly to the customers on Windows and Macs. I can work in any environment with any meeting sharing software (like Teams or Zoom) to work with customers very effectively to resolve their issues myself or if needed to escalate to the dev team and keep the team informed. I have used these help desk systems: GitHub, Jira, FreshDesk, FreshWorks, ZenDesk, Slack, ClickUp, email and chat. Email Migrations, Email Administration and Admin/End User Training: I've been doing email and migrations for over 20 years. I can setup, support, deploy, train and migrate from any email system to any email system. I can support end users with training online or self paced materials and assistance. I've have deployed and supported many organizations migrating to and from Exchange Server 2003 - 2019, Microsoft 365 and Google using Windows or Mac Computers. I'm also a migration and support expert in twenty five different email platforms including: Microsoft 365, Google Workspace, Exchange Server 2003 to Exchange Server 2022, Microsoft Office, Microsoft Teams, Office 365, Exchange Online, GoDaddy M365 & Email Essentials, Rackspace, IBM Domino Notes, HCL Domino Notes, IBM SmartCloud, GroupWise, G Suite, Google Workspace, Amazon WorkMail, ccMail Archive, Communigate Pro, Courier, Cyrus, Eudora, FirstClass, Hmailserver, IceWarp, Kerio, MDaemon, MailEnable, MiraPoint, HostGator, Hostinger, Netmail, Oracle/SUN JES/iPlanet One, PostFix, Scalix, Qmail, SendMail, Yahoo, Zarafa, Zimbra, Generic IMAP and Generic POP and Collaborative Email: Front Collaborative Email, Missive, Google Groups as Collaborative Email, IBM Domino and Microsoft Collaborative applications, Also supporting file based email: PST, MSG, MBOX, EML. I specialize in Microsoft 365 Implementations (10+ years), Exchange Server(20+ years) 2019-2003, Active Directory, Azure, AWS, VMWare and on-premises systems. I can perform setup, administration and troubleshooting of Windows Operating Systems Windows 2022 - Windows NT 3.51 (25 years) cloud or on premises and Windows End User Operating Systems (25 years) (Windows 11, 10, 8, 7...to Win 3.1). I can setup and troubleshoot admin authentication methods for Azure AD Certificate using Modern OAuth2 for M365 or EWS Impersonation/Delegation for Exchange Servers. OneDrive and Teams issues are my specialty. I can also support and resolve any and all Outlook Client issues on Windows or Apple Macs. Please reach out and contact me today!

As a dedicated father, husband, and business owner, I am a technology leader with over 20 years of experience in driving innovation and business growth. My passion lies in leveraging my curiosity, technical expertise, and business acumen to solve technology challenges for businesses. Known as the "MacGyver of Tech," I thrive on problem-solving and innovation, bringing a unique blend of engineering, disruptive technology design, and data science to every project. I have significant experience working with companies and teams of all sizes, consistently leading IT initiatives that enhance operational excellence and cost-effectiveness. As an expert in Artificial Intelligence with extensive experience in ChatGPT, I specialize in helping companies organize, formalize, fundraise, and execute rapid growth strategies. My ability to bridge the gap between technology and business enables me to foster innovation and deliver tangible results. I am always eager to connect with like-minded professionals and explore opportunities to collaborate on transformative projects. My personal specialties include: AI, email deliverability (MX, SPF, DKIM, DMARC, TXT), mobile app development (iOS, Android), technology consulting, CRM (Hubspot, Salesforce) builds, business analysis, operations, email marketing, lead generation, and product development launches.

⭐⭐⭐⭐⭐ I help CEOs, founders, and industry leaders build powerful personal brands backed by secure, scalable IT systems — while also supporting growing SaaS and service businesses to automate operations, reduce support load, and scale with confidence. I work with leaders and teams (15–50 users) to design, run, and optimize their online IT infrastructure: CRM, helpdesk, automation, payments, subscriptions, digital products, and secure collaboration systems. My work has helped teams cut response times by up to 60%, save 10–15 hours per week, and reduce SLA breaches and operational risk. Beyond development, we support visibility through professional social media design, SEO, and brand positioning, ensuring that when someone searches your name, your digital presence reflects authority and trust. 🧠 Fractional IT Management I’m an IT Support & Automation Specialist with 5+ years of experience, currently operating as a Technical Support Team Lead at enterprise scale and a Fractional IT Manager for startups and SMBs. I’ve supported organizations across SaaS, healthcare, consulting, education, and digital agencies, helping founders and leadership teams stay productive, secure, and focused — without IT becoming a bottleneck. Managing IT shouldn’t feel overwhelming for leaders. I bring enterprise-grade systems thinking into smaller, fast-moving environments so your business runs smoothly, securely, and predictably. 🛠️ Proven Experience (Almost 10,000 Upwork Hours) Over 9000+ Upwork hours, I’ve helped startups and SMBs with: ⚙️ IT Administration & Security Microsoft 365 & Google Workspace User provisioning, onboarding/offboarding Permissions, access control, 2FA Email security & deliverability (SPF, DKIM, DMARC) Backups, monitoring, uptime reliability 🎧 Helpdesk & Support Operations Zendesk, Intercom, Front SLA setup, escalation rules, macros Knowledge bases & SOPs CSAT tracking & support process optimization 🔄 Automation & SaaS Integrations Zapier, Make (Integromat), HubSpot workflows CRM pipelines & reporting dashboards Customer journey & lifecycle automations ☎️ Communication & Telephony RingCentral, Dialpad, Twilio Shared inboxes, smart routing, integrations 🌍 Remote Team Enablement Scalable onboarding systems Documentation & SOPs Workflow optimization for distributed teams 🖥️ Web & Infrastructure Support WordPress administration VPS / cPanel / CyberPanel / Hostinger Performance tuning & uptime monitoring 🎯 What Makes Me Different Clients choose me because I don’t just fix issues — I build systems that prevent them from returning. ✅ Operates at both leadership and execution level ✅ Long-term partner, not a one-off technician ✅ Clear communicator who translates tech into business outcomes ✅ Resilient problem-solver focused on root causes ✅ Fast turnaround with structured, documented delivery ✅ Trusted by founders who value reliability and discretion 🤝 Who I Work Best With If you’re a CEO, founder, ops leader, or support lead who needs a hands-on IT partner to build, run, and secure your digital systems — whether for a project, retainer, or fractional IT leadership — let’s talk.

Technical Security Expertise: - Vulnerability Assessment and Penetration Testing (Nessus, OpenVAS, Acunetix) - Security Operations (Wazuh XDR & SIEM, AzureAD PAM & DLP, Darktrace NDR & EDR) - FortiADC Load balancer with WAF & Barracuda Email Security Gateway. - Network Security (FortiGate Firewall, Cisco FTD) - Backup and Recovery (Veeam, Azure Site Recovery, Symantec Backup Exec, DPM) Cloud Expertise: - Architected and supported secure, scalable cloud solutions across AWS and Oracle Cloud Infrastructure (OCI) using core compute, networking, storage, and IAM services. - Designed and implemented multicloud architectures (AWS–OCI) with secure VPN/IPSec connectivity, workload optimization, and high availability. - Applied cloud security best practices, including IAM least privilege, network segmentation, encryption, logging, and compliance aligned with CIS benchmarks. - Optimized performance, availability, and cost through capacity planning, monitoring, automation (IaC concepts), and cloud best-practice frameworks. System Administration: - Active Directory, Group Policy, Exchange Hybrid (On-Prem & O365) - VMware VCenter, Citrix XenDesktop, Postfix Email Gateway, Squid Proxy - SCCM Auto push installation & MDT (Microsoft Deployment Toolkit) Automation and Tools: - Powershell, Scripting (Python), Docker (Guacamole, BookStack) - JIRA, Freshdesk Ticketing System, RD Web for remote platform Soft Skills: - Leadership and Team Management - Meticulous Reporting and Documentation - Cross-functional Collaboration

I help businesses implement and optimize HubSpot and Zendesk, building the CRM workflows, customer support systems, and automation that actually get used. I'm a HubSpot Platinum Partner and Zendesk Advanced Partner with 10+ years of hands-on implementation experience. My team has built systems at companies across SaaS, legal, fitness, medical, and automotive — from initial CRM setup to full customer support operations. What I build on HubSpot: ✔️CRM implementation and customer relationship management architecture ✔️Marketing automation, email marketing, and lead nurturing sequences ✔️Sales pipeline design and CRM automation ✔️API integration and data sync between HubSpot and third-party tools ✔️Google Analytics, Google Tag Manager, and Google Ads integration ✔️Google Workspace connectivity and operations workflows ✔️HubSpot audits and ongoing CRM management What I build on Zendesk: ✔️Full Zendesk implementation and ticketing system configuration ✔️Email support, online chat support, and omnichannel setup ✔️Technical support workflows, routing rules, and SLA design ✔️AI-powered bots, agent assist, and intelligent triage ✔️System administration, automation, and macro/trigger architecture ✔️Knowledge base and help center build-out ✔️API integration connecting Zendesk to HubSpot and other CRMs Certifications: 🎓 HubSpot 15+ 🎓 Zendesk 10+ 🎓 Webflow 5+ 🎓 Zapier 3+ 🎓 Google Ads 2+ 🎓 Facebook Ads 5+ Working with me, you will: ✅ Implement a CRM your sales and support teams actually use ✅ Automate customer support workflows and reduce manual ticket handling ✅ Connect your tech stack with reliable API integrations and data sync ✅ Get clean reporting across customer support and CRM performance ✅ Build email marketing and automation that converts

With over a decade in IT and a specialization in Jamf and mobile device management, I deliver top-notch expertise to streamline your deployments and automation processes. 🥇Expert-Vetted ✅ Highest earnings & rating for Jamf Freelancer ✅ 100+ Jamf Pro deployments ✅ 60+ Intune deployments ⚙️ Zero-Touch Deployments: Expert in macOS setups with DEPNotify & Jamf Connect Notify ⚙️ Advanced Scripting: Enhance Jamf workflows with custom scripts ⚙️ Jamf Connect & SSO Integration: Seamless workflows with Okta, Entra ID, and GSuite ⚙️ Custom Scripting & pkg Creation: Tailored solutions for your unique needs 💼 Okta SSO | 💼 Entra ID SSO | 💼 Google Workspace Federation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key – I prioritize clear and consistent communication to ensure project success. A diverse Systems Engineer with 11+ years of experience in developing and maintaining IT systems, and 10 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.

I am an IT engineer with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.