15+ YEARS WITH SALESFORCE EXP. 🏆 TOP 1% EXPERT-VETTED SALESFORCE ARCHITECT | 99% JOB SUCCESS | 36X SALESFORCE CERTIFIED | 14X HUBSPOT CERTIFIED | [trailblazer.me/id/divschauhan] | ALWAYS VERIFY SALESFORCE CREDENTIALS BEFORE HIRING FOR YOUR PROJECT My previous clients hire me after their Salesforce org becomes difficult to manage, automation stops working, reports don't reflect the business, or multiple consultants have left behind an environment no one wants to touch. & Most clients who hire me have already tried another route first—a six-figure quote from a big consulting firm, the cheapest freelancer they could find, or managing it internally. 👤 Who You're Hiring When you hire me, you're working directly with me—not an account manager or junior developer. I personally lead every engagement, from discovery and architecture through implementation, integrations, deployment, and long-term support. For larger enterprise engagements, I collaborate with a trusted team of senior Salesforce consultants and developers, but I remain your primary point of contact and take full responsibility for the project's success. 🏢 Beyond My Upwork Profile Upwork is where many of my clients find me, but it's only part of my consulting journey. Over the last 13+ years, I've helped businesses implement, optimize, and scale Salesforce across 620+ organizations, ranging from startups to Fortune 500 companies. I've worked with organizations including: • Yamaha Motors • Ticketmaster • Lloyds Pharmacy along with businesses across Financial Services, Healthcare, Manufacturing, SaaS, Retail, Education, Nonprofit, and Professional Services. 🏆 Track Record 🏅 Expert-Vetted (Top 1% on Upwork) ⭐ 5.0 Client Rating ⭐ 620+ Successful Upwork Engagements ⭐ 46,000+ Hours of Salesforce Consulting ⚡ How I Work Direct Communication — You'll always work directly with me. No middle layers or communication gaps. Architecture First — Every solution is designed for scalability, performance, and long-term maintainability. Fast Delivery — I focus on solving business problems quickly without compromising quality. Well Documented — Every implementation includes clear documentation, making future maintenance simple. Long-Term Partnership — Most of my clients continue working with me long after implementation because I become their trusted Salesforce advisor. 🏅Salesforce Certifications ✅ Salesforce Certified MuleSoft Developer II ✅ Salesforce Certified B2C Commerce Developer ✅ Salesforce Certified MuleSoft Developer ✅ Salesforce Certified B2C Solution Architect ✅ Salesforce Certified Data 360 Consultant ✅ Salesforce Certified Platform User Experience Designer ✅ Salesforce Certified Business Analyst ✅ Salesforce Certified Marketing Cloud Engagement Developer ✅ Salesforce Certified Platform Foundations ✅ Salesforce Certified Platform Administrator II ✅ Salesforce Certified Industries CPQ Developer ✅ Salesforce Certified Platform Developer II ✅ Salesforce Certified Omnistudio Developer ✅ Salesforce Certified JavaScript Developer ✅ Salesforce Certified Marketing Cloud Engagement Consultant ✅ Salesforce Certified Marketing Cloud Account Engagement Specialist ✅ Salesforce Certified Marketing Cloud Engagement Administrator ✅ Salesforce Certified Nonprofit Success Pack Consultant ✅ Salesforce Certified Agentforce Field Service and Operations Consultant ✅ Salesforce Certified Omnistudio Consultant ✅ Salesforce Certified CRM Analytics and Einstein Discovery Consultant ✅ Salesforce Certified System Architect ✅ Salesforce Certified Platform Identity and Access Management Architect ✅ Salesforce Certified CPQ Administrator ✅ Salesforce Certified Agentforce Service Consultant ✅ Salesforce Certified Marketing Cloud Engagement Specialist ✅ Salesforce Certified Platform Development Lifecycle and Deployment Architect ✅ Salesforce Certified Platform Integration Architect ✅ Salesforce Certified Application Architect ✅ Salesforce Certified Platform Data Architect ✅ Salesforce Certified Platform Sharing and Visibility Architect ✅ Salesforce Certified Agentforce Sales Consultant ✅ Salesforce Certified Platform App Builder ✅ Salesforce Certified Experience Cloud Consultant ✅ Salesforce Certified Platform Administrator ✅ Salesforce Certified Platform Developer 🏅HubSpot Certifications ✅ HubSpot Sales Hub Software Certified ✅ HubSpot Digital Marketing Certified ✅ HubSpot Content Marketing Certified ✅ HubSpot Social Media Certified ✅ HubSpot Reporting Certified ✅ HubSpot SEO Certified ✅ HubSpot Sales Management Certified ✅ HubSpot Inbound Certified ✅ HubSpot Inbound Sales Certified ✅ HubSpot Inbound Marketing Certified Whether you're implementing Salesforce for the first time, cleaning up an existing org, integrating multiple business systems, or planning your next CRM transformation, I can help you build a solution that's scalable, maintainable, and aligned with your business goals. Tell me what isn't working. I'll help you fix it.

𝗦𝗧𝗔𝗡𝗙𝗢𝗥𝗗 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗘𝗗 𝗗𝗘𝗦𝗜𝗚𝗡𝗘𝗥 UX designer, UI designer, Interaction designer, UX researcher. ✅ 𝗘𝘅𝗽𝗲𝗿𝘁 𝗶𝗻 LLM & AI Platform Designs | ✅ Smart UX for Intellegence Systems | ✅ Scalable AI Interfaces | ✅ Human-Centered AI Workflows | ✅ Design Research & Strategy | ✅ Product Design for AI Tools | ✅ AI Design Systems | ✅ Conversion-Focused UI | ✅ VR/AR Designs | ✅ Figma & Prototyping | ✅ Chatbot Designs I am a User Experience designer and User Interface designer with 20+ years of experience. I offer user-friendly UX, attractive UI, and creative analysis. I specialize in user interface design, mobile & responsive design, and interaction design. I have helped clients across various industries improve their user experience and streamline business success with multiple design solutions. TeamViewer, Blizz, Freeman, Douney & Bourke, VisiAnalytics, Mattress Firm, Yard House, Seagate, Norton Antivirus, Zong, PVAMU, Spectrum, FIGO, City of Houston Govt Portal, CPO Outlets, KUIU, Rebeccataylor, are some names. 𝗗𝗘𝗦𝗜𝗚𝗡 𝗦𝗢𝗟𝗨𝗧𝗜𝗢𝗡 𝗜 𝗣𝗥𝗢𝗩𝗜𝗗𝗘 - UX Audits - Design Systems - Figma Design - Figma Slides - Brand 360 (Research and Design) - User Research - Interaction Design - Immersive Design (AR, VR, MR) - User interviews - User personas design - Empathy maps design - User flow designs - Flow maps - Competitive analysis - Usability testing - Interactive prototypes - Corporate Branding 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗟𝗢𝗩𝗘 𝗧𝗢 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 - Figma - Adobe Photoshop - Adobe Illustrator - Trello - Basecamp - ClickUp - Slack - MiroBoard My Expertise: UX/UI design, Visual Design, Web Design, Mobile Design, Interaction Design, Experience Design, Human-Centered Design, UX Audit, User-Centered Design, Service Design, UX Review, UI Review, Design Review, User Experience, UX Consultancy, UI Consultancy, Design Consultancy, User Experience Research, User Interface Design, UX, UI, Design System, Figma, Figma Prototypes, Wireframes, Mobile App Design, Website Designing, Web Apps Design, Adobe Designs, Branding, Responsive Designs, Native Design, Atomic Design System, AR, VR, MR 𝗜𝗡𝗗𝗨𝗦𝗧𝗥𝗜𝗘𝗦: Diet and Weight Loss, Education, Finances, Food & Dining, Health & Fitness, Healthcare, Job & Resume, Kids, Life coach, Lifestyle, Pets & Animal Care, Property, Real Estate, Services, Sports, Telecom, Travel, Ecommerce, NFT, Cryptocurrency 𝗙𝗢𝗖𝗨𝗦𝗘𝗗 𝗥𝗘𝗚𝗜𝗢𝗡𝗦: USA, Canada, Australia, United Kingdom, Sweden, Germany, France, Houston, New York, Rockville, Denver, Austin, Los Angeles, Calgary, Toronto, Kelowna, Brisbane, Melbourne, Gooseberry Hill, London, Reading, Berkshire, Stockholm, Berlin, Erkelenz, Paris, Antibes. I’m here to help you create intuitive and visually engaging designs for both web and mobile that resonate with your users, have higher engagement, improve usability, have a streamlined user journey, and CX-focused designs.

Experienced UX Architect with love to graphic design and passion for new technology, empowered with strong knowledge in accounting, financial analysis and corporate domains. Having proactive and determined personality, which never allows me to stop adding value to products i'm passionately working on. 🌟 UX / UI DESIGN Lead design teams, organized operations, formalized requirements in software (web & mobile) and marketing projects for one of the largest accounting companies (Big Four). Has extensive experience with consulting-oriented presentational tools, crafted highly functional efficiency-aimed interfaces for Fortune 500 consulting firm. Including leading design role in M&A tool with hundreds USD M revenue brought. One of key contributors in creation of Design System for web-based that was used as a foundation for hundreds of web-based projects. 🌟 FINANCE / SME Worked closely with third party contractors, while creating automative scoring-based solution system on debt restructuring as subject matter expert and business analyst. BNPParibas - Ukraine Analyzing corporate and SME clients financial statements and investments projects, to craft risk desk opinion for credit committee. BNPParibas - Ukraine Worked with corporate clients portfolio as corporate level (largest size) credit manager. —————————————————————— Keywords that you can use to find me: User Interface, User Experience, Design Thinking, Interaction Design, Designer, UI, UX, Web-design, Mobile Design, Mock-up, Design Expert, Design Gugu, App Design, Application design, platform design, Adobe, Photoshop, Illustrator, Graphics, Graphic Design, Visual Design, Creative, Material Design, Guidelines, Android, iOS, Desktop, iPhone, Application, Usability, Website, Logo, Logotype, Responsive, Adaptive, Website Prototyping, Wireframe, Update, Solutions, Long term, Effective, Productive, Experienced, Job, SAAS, Hire, Team Leader, Testing, A/B Testing, Sketch, Advertising, Branding, Agency, Identity, Identity, Design Thinking, Management, Art Director, Head of Design, Search, Digital, Landing, Promo, Redesign, Developing, Creation, Page, Corporate, IT, Tech, Technology, Graphic.

OVERVIEW Many teams know something isn’t working in their product—but they’re missing clear evidence for why and what to do next. That’s where I come in. I’m a senior UX Researcher with 15+ years of experience helping product teams make confident decisions using quantitative and qualitative user research. I specialize in turning ambiguous questions into measurable insights that directly inform product strategy, usability improvements, and roadmap priorities. What I help clients with: - Quantitative UX research (task success, completion rates, error analysis) - Usability testing (moderated & unmoderated) - Survey design and analysis - Information architecture testing (tree tests, card sorting) - Research synthesis and insight storytelling - Actionable UX reports with prioritized recommendations How I work: I often use an explanatory sequential approach—starting with quantitative data (analytics, surveys, task metrics) to identify patterns, then layering in qualitative research to understand the “why” behind user behavior. This ensures decisions are grounded in evidence, not assumptions. I’ve led research initiatives for organizations including the U.S. Department of Veterans Affairs, Visa, Silicon Valley Bank, MetLife, Teladoc Health, and BAL—working closely with product, design, engineering, data science, and compliance teams in highly regulated environments. Who I work best with: - SaaS and digital product teams - Fintech and health-tech companies - Startups preparing for scale - Teams that need clear, defensible UX insights—not just opinions If you need research that drives decisions (not just decks), I’d be happy to help.

Most businesses get less or 0 purchases, low form submissions and less converted trial signups due to a gap between the traffic intent and the post-click experience. I work on post-click conversion for paid traffic across SaaS, DTC, and lead generation businesses, optimizing what happens after the click to turn more traffic into revenue. If you’re spending €20k+ a month on Meta/Google but your CAC is climbing and your landing pages feel "disconnected," you have a sequence issue. I’m an Ex-Vistaprint AI/ML Data PM and Cognizant Netcentric consultant. I don’t just "run ads", I architect the psychological and technical sequence from the first impression to the final action. I bridge the gap between data rigor and high-growth scale-up agility. My Methodology: The Strategic Blueprint I don’t just give vague advice. I deliver Intent-Mirrored Blueprints (low-fidelity wireframes and specs) that map out exactly how your landing page should respond to your Voice of the Customer (VOC) data. I define the hierarchy, the messaging hooks, and the conversion logic so your creative team has a foolproof specification to build from. I can also help you with the full funnel or flow to make it convert. Why trust my process? The Data: I managed AI/ML loops at Vistaprint (Vista). I know how to find the "signal" in your customer noise. Category Wins: I’ve helped brands like Viviscal Canada supplements (Church & Dwight) and managed high-velocity marketplaces in TravelTech. Technical Rigor: My time at Cognizant Netcentric taught me how to ensure growth ideas actually work within complex tech stacks. What we can do together: The Continuity Audit: I’ll find exactly where your "Scent" is breaking and spiking your CAC. The Strategic Blueprint: You get a clear, data-backed specification for your "V2" journey that your team can implement immediately. VOC Funnel Mapping or Redesign: We’ll use your actual customer data to rewrite your post-click "Sequence of Intent." I’m currently leading a benchmarking study on Conversion Orchestration for businesses with medium to high ad spend, getting clicks and low completions. If you’re ready to move beyond "Black Box" optimization and toward a predictable growth model, let’s talk. I design reusable conversion frameworks for paid acquisition.

I'm a Usability and User Experience Expert. I am a Top Rated freelancer that has earned Upwork's Skill Certification in User Experience Design. My specialties include: - Usability Analysis - I can show you where your visitors are most likely to have trouble on your site, mobile site, app or SAAS - User Research - Talking to users of your product or service is the best way to get the right feedback. I can show you how or do it for you - Prototyping - Before you invest in a new site or app create a prototype and use that to get feedback BEFORE you build it. Save time and headaches (for you and your customers) - Wireframing - Wireframes are the blueprints for your site or app. I can create these for you to turn over to your developer For the past 25 years, I have been involved in many functions designed to create the best sites, mobile sites, and applications possible. I've been a writer, creative director, editor, information architect/user experience architect, and director of usability testing. I've worked for big advertising agencies on large accounts (Ford, General Motors, Dodge, Virgin Airlines, Scott's Lawn Care, Aldi, Bosch) and by myself for small clients. My passion is usability testing and UX/CRO Reviews/audits. Using several online and in-person tools, I can help you make your sites and applications perform better, look better and win you more business.

Hi, I am Chui Yin from Malaysia. As a strong User Advocate, I am an experienced User Experience (UX) Specialist with more than 18 years of solid user research and UX methodology across different platforms (Web-based, enterprise, and mobile). Familiar working with various end-users and multiple stakeholders using different UX methods and also UI prototyping tools for client consulting and research grant projects. Deliver UX results based on data-driven and user insights with actionable UX design recommendations for client projects. Track record of UX consultancy and training projects as a UX Consultant Lead and Trainer. My skillsets: ★ Usability testing (in-person and remote) ★ UX validation & audit ★ UX Strategy ★ Heuristic evaluation/Expert review ★ User research (user interview, ethnography, observation) ★ Usability analysis ★ Remote UX tools for collaborative team (Miro, Lucidchart) ★ UX writing ★ Customer journey map ★ Wireframe and prototyping (Balsamiq, Figma) ★ Information Architecture ★ Business Model ★ User Experience Design (UXD) ★ Powerpoint and Infographic ★ Translation (English - Chinese - Malay) ★ Retyping document (my typing speed is 74 words per min/WPM and accuracy is 97.9%) A Project Leader managing a team of designers and developers for international and local research grants. UX Innovate Program Director managing 11 UX Mentors and 7 UX team members for UX training and mentorship program. Interface Design Liaison for Interface Design Program bridging the academia and industry for nurturing UX Designers' talents, and collaboration with various industries. A Mindfulness practitioner who manages people's issues with calmness and a positive outlook.

8 years helping B2B SaaS, marketplaces, and complex platforms turn customer insight into clear product, CX, and growth decisions. I specialize in high-stakes moments where teams need clarity before committing resources, whether defining product direction, improving customer experience, or resolving trust and conversion breakdowns. • Clarifying what to build, why it matters, and how it fits into the broader experience • Identifying where growth, conversion, or customer experience is breaking down • Resolving trust, positioning, and decision-making friction across the journey • Turning ambiguity into aligned product, CX, and communication direction 🌍 What I Bring Senior-level discovery and strategy leadership grounded in customer behavior, decision-making patterns, and business outcomes. • Product and CX discovery to inform roadmap and experience direction • Positioning and value proposition strategy grounded in customer behavior • Diagnosis of adoption, onboarding, and trust breakdowns across journeys • Conversion, engagement, and decision-friction analysis • Experience across the U.S., LATAM, and Europe in B2B and B2C ⭐ Services • Discovery research sprints (roadmap shaping) • Founder and PM customer interviews • Concept and hypothesis validation • Decision journey and trust mapping • Churn and adoption diagnostics • Mixed-method synthesis combining interviews + behavioral data • Survey design and strategic analysis • Moderated and unmoderated usability studies • Behavioral analytics and heatmap analysis 💼 How I Work I operate as a strategic thought partner, not just a researcher. • Frame the right questions before testing solutions • Challenge assumptions early • Align product, design, and leadership around shared opportunity areas • Deliver clear, executive-ready narratives that drive confident decisions • Work independently while integrating seamlessly with your team Best fit: B2B SaaS teams, marketplaces, growth-stage companies, or platforms navigating meaningful product or growth decisions.

While others need hours, I deliver precise, culturally aligned results in minutes, because language is not work for me; it is instinct. My name is Macy. I am a multilingual digital strategist and branding advisor trusted by global teams expanding into Asian markets. My work sits at the intersection of UX localisation, brand identity, and deep market research across Hong Kong, South Korea, and the wider APAC region. With a foundation in both technology and design, I bring over a decade of hands-on experience leading and delivering 30+ cross-regional digital projects. These include national-scale research initiatives, large UX localisation systems, and brand expansions for consumer, retail, and Web3 companies. I work fluently in English, Traditional Chinese, Simplified Chinese, and Korean, allowing me to craft messages and user experiences that remain culturally grounded, commercially sound, and strategically consistent. Clients come to me when they need someone reliable, precise, and calm under pressure. I work with a traditional mindset: I study a brand's roots, understand its long-term direction, and translate its values into refined, culturally attuned deliverables that last. I specialise in high-precision work where quality matters: UX writing, localisation, brand voice development, cross-language strategy, market research, and market-entry planning. Every deliverable is handled with care, accuracy, and respect for the client's time. If you are looking for a long-term partner who brings premium insight, dependable execution, and the ability to bridge cultures with clarity and integrity, I would be honoured to support your team. With love, Macy

I'm an experienced QA Tester and developer with a strong background in testing websites, web applications, and mobile apps. While I’m new to Upwork, I’ve helped clients and teams deliver smooth, reliable, and user-friendly software by catching bugs, improving performance, and making sure everything works exactly as it should. I blend a developer’s technical knowledge with a tester’s eye for detail, which helps me quickly spot issues and communicate clearly. What I Can Help With ✅ Website Testing – Check functionality, layout, and responsiveness ✅ Web Application Testing – Test flows, forms, and APIs ✅ Mobile App Testing – iOS & Android real-device testing ✅ Bug Reports – Clear steps with screenshots or video ✅ Test Cases & Checklists – Organized and easy to follow ✅ Basic Automation – Familiar with tools like Selenium and Postman Why Work With Me? 🔹 Real Hands-On Experience – I’ve tested real apps and built them too 🔹 Reliable & Fast – I meet deadlines and communicate clearly 🔹 Detail-Oriented – I don’t just skim—I go deep 🔹 Easy to Work With – Friendly, honest, and always professional I’m here to build great client relationships through excellent work. If you're looking for someone who can test your website, app, or software with care and precision, let’s connect—I’d love to help.