I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot

With 10+ years of experience working in Upwork and various Microsoft certification such as MCSA Server 2008R2, MCITP Server 2008R2, MCTS Active Directory, MCTS Network Infrastructure, Hyper-V Virtualization etc. I work as a Windows System Administrator from the peace of my own home/office to troubleshoot technical problem with your windows Client/ Server PC. I am an expert in: - Windows Server 2008R2/2012R2/2016/ 2019 Technologies; - Virtualization: Hyper-V & vSphere (5.0-6.5); - P2V & V2V Migration; - All infrastructure services: AD DS, DNS, DHCP, File Server, Print Server, Remote Desktop Services, WSUS etc.; - Clustering - Windows Native Backup, Veeam Backup, Carbonite Backup, Acronis Backup etc. - TCP/IP Networking - Customer Support and Service via Email, Zendesk Ticketing system - Helpdesk Support for Windows and Mac. - New Office 365 Tenant setup, manage and support. - Migration of emails from other platforms to Office 365. - Microsoft Teams Setup - Sharepoint Online setup - Providing technical support to Windows Server/Client under domain environment, resolve networking problem within your network. - Microsoft Retail Management System and SQL server administration. - VMware Administration. - Hyper-V Administration You probably also have noticed the feedback and Microsoft Certifications on my profile to backup my claims. I also assure you that I only charge if you are satisfied with my service and your technical problem is resolved as you want it to. If you want trustworthy, reliable Remote System Administrator who is well versed in Microsoft Technologies, please feel free to invite me to apply for a job. I look forward to hearing from you!

Experienced Desktop Support Professional with over 12 years of experience. I've developed expertise in the support of Microsoft products including Windows Desktops, Office365 Administration. I also has expertise in providing PC and laptop break-fix support and Printer support. I've managed and worked within all of Windows Server Administration, Windows Desktop Administrator Office 365 Administrator, SCCM, VMware. Microsoft Certified: Azure Fundamentals

𝐙𝐎𝐇𝐎 𝐀𝐔𝐓𝐇𝐎𝐑𝐈𝐙𝐄𝐃 𝐏𝐀𝐑𝐓𝐍𝐄𝐑 | 𝐂𝐑𝐌 𝐀𝐑𝐂𝐇𝐈𝐓𝐄𝐂𝐓 | 𝐀𝐈 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍𝐒 & 𝐒𝐌𝐀𝐑𝐓 𝐈𝐍𝐓𝐄𝐆𝐑𝐀𝐓𝐈𝐎𝐍𝐒 ⏰ Terrific Upwork History with 34000+ Hours & Counting 🏅 Top-Rated Plus Badge 💯 98% Job Success 👌 High Client Recommendations 👋 Hi, I'm Parveen, a Certified Zoho Expert with over 10 years of experience and a proven track record of delivering 500+ successful projects across diverse industries. I specialize in building custom Zoho solutions, automating workflows, and integrating third-party platforms to simplify and supercharge your business operations. From CRM customization to API development and Zoho Creator apps, I bring deep technical expertise to every project. 💡 𝐘𝐨𝐮𝐫 𝐕𝐢𝐬𝐢𝐨𝐧, 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Let’s work together to build smart, scalable, and fully automated systems that align perfectly with your business goals. Whether you're just getting started with Zoho or need to optimize a complex setup, I’m here to help make it seamless and stress-free. 🔥 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐓𝐚𝐛𝐥𝐞 ✅ Tailored Zoho Widgets & Extensions – Custom screens and interfaces designed to your exact needs ✅ End-to-End Zoho Solutions – CRM, Finance Suite, E-commerce, and more ✅ Effortless Integrations – n8n, Twilio, Salesforce, HubSpot, Airtable, RingCentral, Zapier, Make, Zia LLM, ChatGPT & beyond ✅ Smart Workflow Automation – Streamlined, data-driven business processes ✅ Custom API Development – Secure, scalable, and fully tailored to your business ✅ E-commerce & Finance Expertise – Shopify, Amazon, Zoho Books & Inventory setups 💼 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 🌟 Zoho Suite Mastery Expert-level experience with the entire Zoho ecosystem, including: Zoho CRM, Creator, Campaigns, Desk, Projects, Invoice, Books, People, Subscriptions, Recruit, Reports (Analytics), Inventory, Docs, Meeting, Sites, Commerce, and Zoho Flow – to automate and optimize your business operations. 🌟 Full-Stack Development Skilled in both front-end and back-end technologies: Front-end – HTML, CSS, JavaScript, React, Angular Back-end – Node.js, Python, Django, Ruby on Rails, PHP, Java 🌟 Database Management Proficient in handling both relational and NoSQL databases: MySQL, PostgreSQL, MongoDB, Cassandra 🌟 Cloud Platform Proficiency Hands-on experience with cloud services to build scalable, secure apps: AWS, Microsoft Azure, Google Cloud 🌟 WordPress & CMS Expertise Custom theme development, plugin integration, and performance optimization using WordPress. 🌟 Programming Languages & Frameworks ✅ Languages – Python, PHP, Java, JavaScript ✅ Frameworks – Hibernate, Spring, JSF, Django, Flask, Laravel, CakePHP 🔍 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲 I am passionate about helping businesses leverage technology to improve operational efficiency, automate processes, increase revenue, and create scalable systems. Whether you need CRM implementation, workflow automation, custom development, system integrations, data migration, or strategic consulting, I'm here to help you succeed. I provide reliable post-implementation support, ongoing optimization, and quick turnaround for bug fixes and enhancements to ensure your systems continue running smoothly. ⏰Open to work in EST, CST, PST, and global time zones. 📩 Reach out today to start a conversation about how I can contribute to your project’s success! Parveen Kumar Zoho Certified Consultant

If your business is struggling with fragmented systems, unreliable IT support, or inefficient operations, I can solve it personally while leveraging my tech team for enterprise level execution. I deliver 𝐟𝐮𝐥𝐥 𝐜𝐲𝐜𝐥𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, including IT systems, workflow automation, process optimization, and technical support, so your operations run smoothly and scale efficiently. You get the combination of 𝐡𝐚𝐧𝐝𝐬 𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐚𝐧𝐝 𝐚𝐠𝐞𝐧𝐜𝐲 𝐠𝐫𝐚𝐝𝐞 𝐢𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 without the overhead of hiring multiple contractors. I manage cross functional technical teams at Orazone Technologies - 𝗼𝗿𝗮𝘇𝗼𝗻𝗲𝘁𝗲𝗰𝗵.𝗰𝗼𝗺, guiding projects from planning to final delivery with a strong focus on stability, scalability, and long term maintainability. ✅ 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫 𝟏. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 • Analyze existing workflows and identify bottlenecks • Design and implement automated solutions for efficiency • Integrate systems for seamless operations across departments 𝟐. 𝐈𝐓 & 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 • Full stack web & mobile application development • Cloud deployment and server management • API and system integrations for business tools • Database design, optimization, and reporting 𝟑. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 & 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 • Technical consulting for startups and enterprises • Process documentation, SOP creation, and workflow improvement • IT strategy aligned with business objectives • Project management oversight and team coordination 𝟒. 𝐎𝐮𝐭𝐬𝐨𝐮𝐫𝐜𝐞𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 • BPO-level operational support (inbound/outbound, ticket management, customer support) • Technical support outsourcing for IT teams • White label support for agencies or corporates • Long-term managed service agreements 𝟓. 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐈 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 • ERP integration and business dashboards • CRM setup and optimization • SaaS implementation and workflow automation • Payment gateways, booking systems, and ticketing platforms • Analytics and reporting for data-driven decisions ✅ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 • You get a real expert managing your project personally • Agency-level solutions without multiple vendors • End-to-end support: strategy, implementation, maintenance • Systems are built for reliability and scalability, not just short-term fixes • Transparent communication and milestone tracking • Proven experience across multiple industries and regions ✅ 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐈 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 • E-commerce and marketplaces • Travel and tourism platforms • Fintech and payment solutions • Education and online learning systems • Healthcare platforms • Real estate • Corporate IT solutions • Startups requiring end-to-end digital & operational setup ✅ 𝐓𝐞𝐜𝐡 & 𝐓𝐨𝐨𝐥𝐬 𝐈 𝐇𝐚𝐧𝐝𝐥𝐞 𝐖𝐞𝐛 & 𝐌𝐨𝐛𝐢𝐥𝐞: React, Next.js, Vue.js, React Native 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 & 𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞: Node.js, PHP/Laravel, ASP.NET Core, MySQL, PostgreSQL, SQL Server 𝐂𝐥𝐨𝐮𝐝 & 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭: AWS, Azure, Docker, CI/CD, automation tools 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐓𝐨𝐨𝐥𝐬: CRM, ERP, workflow automation, ticketing systems 𝐎𝐭𝐡𝐞𝐫: API integrations, SaaS platforms, dashboards, analytics ☎️ I am the consultant, problem solver, and implementer you need. Whether it’s 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠, 𝐟𝐢𝐱𝐢𝐧𝐠, 𝐨𝐫 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 your business processes, systems, or IT infrastructure, you get 𝐡𝐚𝐧𝐝𝐬 𝐨𝐧 𝐞𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 𝐰𝐢𝐭𝐡 𝐚𝐠𝐞𝐧𝐜𝐲 𝐥𝐞𝐯𝐞𝐥 𝐫𝐞𝐬𝐨𝐮𝐫𝐜𝐞𝐬, all managed personally by me for accountability and results.

✅ Top-Rated Salesforce Architect & Developer | 16+ Years of Experience If you're looking for an elite Salesforce expert who can architect, develop, and optimize high-performing Salesforce systems, you’ve landed on the right profile. 🔹 Why Hire Me With 16+ years of hands-on experience, I’ve delivered end-to-end Salesforce solutions for startups, SMBs, and enterprise clients across the US, UK, and Canada. My expertise spans across Salesforce CRM, CPQ, Einstein AI, Sales Cloud, Service Cloud, Marketing Cloud, Pardot, and custom app development always with a laser focus on performance, scalability, and ROI. From complex Apex logic, Lightning Web Components (LWC), and automated marketing journeys to Commerce Cloud and third-party integrations I’ve done it all, and delivered results. 💼 Skills That Make Me Stand Out in Search Salesforce | Salesforce CRM | Salesforce CPQ | Salesforce Sales Cloud | Salesforce Service Cloud | Salesforce Marketing Cloud | Salesforce Einstein | Salesforce Lightning | Apex | Visualforce | Pardot | AppExchange | Commerce Cloud | Omnichannel Automation 🧠 What I Can Do for You ● Salesforce Architecture & Custom Development (Apex, LWC, Aura, Flows) ● Advanced CRM Customization: Page layouts, validation rules, triggers, flows, automation ● CPQ Implementation & Customization: Product rules, pricing, quote generation ● Einstein Analytics & Lead Scoring: AI-powered business insights ● Salesforce Marketing Automation: Journey Builder, Email Studio, Pardot ● AppExchange App Development & Security Review ● Omnichannel Setup: Live Agent, Web-to-Case, Case Routing ● API Integrations: REST/SOAP, MuleSoft, AWS S3, DocuSign, Mailchimp, Zoom, SightCall ● Data Migration & Optimization: Large volume data handling and clean-up 🏅 Certifications 🎓 Salesforce Certified Solution Architect 🎓 Certified Integration Architect 🎓 Certified Platform Developer I & II 🎓Certified Sales Cloud Consultant 🎓 Certified Service Cloud Consultant 🎓 Certified Experience Cloud Consultant 🎓 Certified Advanced Administrator 🎓 Certified Marketing Cloud Email Specialist 🌍 Trusted by Clients in US, UK, and Canada I’ve worked with dozens of clients globally across multiple industries, B2B, B2C, Finance, Healthcare, EdTech, and more, with a proven track record of 5-star results. ⚡ Let’s Work Together If you’re looking for a certified Salesforce powerhouse who can turn your business goals into smart, scalable Salesforce solutions, message me today.

Over the past ~20 years, I’ve been part of a top-performing software development team on Upwork, contributing to a wide range of successful client projects across industries including eCommerce, healthcare, logistics, fintech, and manufacturing. I help businesses build scalable, high-performance digital products from web and mobile applications to cloud platforms, analytics systems, and AI-driven automation. 🚀 What I Do Best: ✔ Web Development: Modern, responsive applications using scalable architectures ✔ Mobile Apps: Cross-platform and native apps with smooth UX ✔ Cloud Solutions: Deployment, optimization, and infrastructure (AWS, Azure, GCP) ✔ Data & Analytics: Dashboards, reporting systems, and data pipelines ✔ AI & Automation: Chatbots, workflow automation, and intelligent systems 💡 My Approach: ✔ I don’t just write code I solve problems. ✔ Understand your business goals first ✔ Design efficient, scalable systems ✔ Communicate clearly throughout the project ✔ Deliver clean, maintainable, production-ready code 🛠️ Tech Stack (Customize as needed) ✔ Frontend: React, Angular, Vue ✔ Backend: Node.js, Python, .NET, Java ✔ Mobile: Flutter, React Native, iOS, Android, Unity ✔ Cloud: AWS, Azure, Google Cloud ✔ Databases: PostgreSQL, MongoDB, MySQL ✔ AI/Automation: OpenAI, Python automation, APIs, RPA ✔GoHighLevel (GHL) CRM setup, customization, automation, funnels, workflows, and integrations ✔GoHighLevel CRM & marketing automation 📈 What You Can Expect: ✔ Fast and clear communication ✔ On-time delivery ✔ Scalable and secure solutions ✔ Long-term support if needed 🎯 Ideal Projects: ✔ SaaS platforms ✔ Business automation systems ✔ Custom dashboards & analytics tools ✔ Mobile apps for startups & enterprises ✔ AI integrations and workflow automation If you’re looking for a developer who understands both technology and business, let’s connect and build something impactful.

Are you looking for a seasoned healthcare professional with 15+ years of industry experience? Look no further! I bring a wealth of expertise to the table, spanning various roles in the healthcare IT industry, including Website and mobile Application Development, Project Management, Integration, Consultation, Digital Marketing, and Compliance. My Expertise  Web & Mobile Solution • Telehealth/Telemedicine Virtual Appointment Booking Solutions & mHealth Apps • EMR, EHR, PHI, Medical Billing Solutions for Patient Healthcare/Medical Records • HealthKit Integration for Fitness Apps • Healthcare device and smartwatch integration for vitals extraction • Healthcare Marketplace Management Solutions • Doctor-patient apps and Websites • Medical Job Portals • Staff Management Software, and more! • Chat-bot, video call, SMS, email service integration  Healthcare Consulting & Subject Matter Expertise: • HIPAA Compliance & Standards • HL7 V2, HL7 FHIR, SMART on FHIR, and NCPDP Standards • EHR & EMR Integration (EPIC, Cerner) • Healthcare Device & HealthKit Integration • Consulting on Telemedicine, EMR/EHR, HL7, FHIR, EDI, HIE, CCDA, HIPAA, Mirth Connect, Billing, Benefit Plan Management, Eligibility Verification, Claim Scrubbing • Start-Up and Large Organization Consulting for HIPAA Compliance • Security Risk Assessment and Remediation for Healthcare Applications • Mirth Connect Configuration and Channel Customization • Mirth Connect-Based FHIR Integration • Lab Integrations (Uni-Directional, Bi-Directional) • Integration with PopHealth, Epic, Cerner • Billing Management and EDI Processing Systems • DICOM Viewer & PACS Solutions  Digital Marketing Services: • SEO: Backlinking, Website SEO Auditing, Keyword Research • On-Page & Off-Page Optimization • Google Analytics • SMO & SMM: Social Media Platform Management • Content Writing & Editing • Blog Writing • Email/Testimonial/Article Writing  Bubble.io Expertise: • API Integration • Payment Method Setup • Responsive Design • UX/UI Design • Project Management I have also updated with emerging technologies like AI, chat-bot integration, and process automation. I've worked on numerous Bubble.io projects, mastering backend workflows, API integration, SQL Database connectors, Stripe payment integration, custom plugins, and third-party APIs. Our Global Impact: I've proven my healthcare domain expertise across the US, Canada, Australia, Europe, South America, and the UAE healthcare industries. Let's connect and transform your vision into a reality! Add value to your dream product with our expertise. Contact us today!

🚀 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 | Multi-Cloud Architect & Senior IT Engineer | $100K+ Delivered on Upwork With 10+ years of hands-on experience across Microsoft Azure, AWS, GCP, Microsoft 365, and cybersecurity, I help businesses modernise their IT infrastructure, secure their cloud environments, and maintain compliance. My clients trust me to design resilient systems, lead complex migrations, and deliver enterprise-grade outcomes with clear communication and full accountability. I hold Microsoft's highest-level certifications including Azure Solutions Architect Expert (AZ-305) and Cybersecurity Architect Expert (SC-100), alongside AWS Certified Solutions Architect Associate, AZ-500, AZ-104, and CCNA. This rare combination of multi-cloud depth and security expertise means I can own both the architecture and the security posture of your environment. 🌍 𝐌𝐲 𝐁𝐚𝐜𝐤𝐠𝐫𝐨𝐮𝐧𝐝 I began as a systems administrator and evolved into a multi-cloud architect supporting clients across finance, healthcare, SaaS, legal, and retail. I have led migrations of 22 servers from Hyper-V to AWS across 15 accounts, built production Python automation frameworks managing AWS infrastructure at scale, deployed full hybrid Azure/M365 environments from scratch, and designed security postures that align with SOC 2, HIPAA, PCI-DSS, and ISO 27001. My Upwork success led to launching Burnette Tech Solutions, a boutique MSP delivering managed IT, cybersecurity, and compliance services to clients across the US, UK, and Caribbean. ✅ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 • I design resilient, compliant IT systems, not just fix issues. • Certified: AZ-305, SC-100, AZ-500, AZ-104, AWS SA Associate, CCNA, CAPM, ITIL v4, CMI Level 5. • 10+ years of experience, including significant time in MSP environments managing 1,000+ endpoints. • Real production results: server migrations, Python automation at scale, hybrid cloud architecture, security hardening. • Trusted partner mindset: long-term relationships, clear documentation, measurable outcomes. • Consistently praised by clients for professionalism, organisation, and technical depth. 🔧 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐭𝐚𝐜𝐤 & 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 ☁️ Cloud & Infrastructure Microsoft Azure (AZ-305): VNets, ExpressRoute, App Services, Key Vault, Logic Apps, Monitor, Sentinel, Defender for Cloud AWS (Solutions Architect): EC2, S3, RDS, Lambda, IAM, VPC, CloudWatch, multi-account management GCP: Compute Engine, VPC networking, IAM, firewall configuration Microsoft 365: Intune, Entra ID, Defender, Teams, SharePoint, Purview, Exchange Online 🔒 Security & Compliance Microsoft Purview, Endpoint DLP, Sensitivity Labels, Information Protection CrowdStrike, SentinelOne, Defender for Endpoint, Mimecast, KnowBe4 Firewalls: Fortinet, Cisco, SonicWall, Meraki, Ubiquiti MFA, Conditional Access, PIM, RBAC, VPNs (Sophos, Tailscale, OpenVPN) SOC 2, HIPAA, PCI-DSS, ISO 27001, NIST alignment 🖥️ IT Operations & Support RMM: NinjaOne, N-Able, Kaseya, ConnectWise Automate Ticketing: ConnectWise, Halo, Freshdesk, Autotask Documentation: IT Glue, Hudu, Guru Virtualisation: VMware vSphere/vCenter, Hyper-V 🗄️ Backup & Continuity Veeam, Datto, AWS Backup, disaster recovery planning and testing ⚙️ Automation & Scripting PowerShell, Python (boto3), Bash, Terraform (Azure/AWS), Git/GitHub Production AWS security group automation across 15 accounts Cloud workflow automation, policy enforcement, IaC deployments 👨🏾‍💻 𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤 • Act as your embedded technical partner, guiding architecture, security, and strategy. • Every project closes with clear documentation so you own your environment, not just the outcome. • Focus on security, uptime, and business continuity, keeping your environment audit-ready and resilient. • Available for long-term MSP partnerships, one-time migrations, security assessments, or ongoing infrastructure support. 📩 Let's connect. Whether you need a multi-cloud migration, a Microsoft 365 deployment, a full security posture review, or a long-term IT partner, I am ready to help you build something that works and lasts. — Esaias B.

Experienced Cloud Engineer & IT Infrastructure Specialist with 8+ years of experience in designing, managing, and optimizing cloud environments and business-critical IT systems. I specialize in Microsoft Azure, AWS, and Microsoft 365, helping organizations build secure, scalable, and high-performing cloud infrastructures. I have a proven track record of executing complex migrations, resolving critical technical issues, and implementing reliable solutions that align with business goals. My approach focuses on minimizing downtime, enhancing security, and ensuring seamless IT operations. Core Expertise ☁️ Cloud Platforms: Microsoft Azure, AWS, Microsoft 365, Google Workspace 🔄 Migrations: GoDaddy / Google Workspace to Microsoft 365, cloud-to-cloud transitions 📧 Email Systems: Exchange Online configuration, mail flow, troubleshooting 📁 Collaboration Tools: SharePoint & OneDrive management and optimization 🔐 Security: MFA, Conditional Access, identity & access management 🌐 Networking: VPN setup (SonicWall, WatchGuard), firewall configuration 🖥️ Infrastructure: Cisco switches and router configuration 💾 Backup & DR: Mailboxes, servers, SharePoint recovery solutions ☎️ VoIP: Server administration and call routing optimization 🛠️ Support Systems: Spiceworks, Freshdesk ticketing platforms 🌍 Web Development: WordPress, Shopify, WooCommerce