I help businesses provide excellent customer support through Calls, email, and live chat. With 5+ years of experience, I have worked with eCommerce brands handling high volumes of customer inquiries while keeping customers satisfied. What I can help with: - Email and live chat support - Order tracking and shipping updates - Returns, refunds, and exchanges - Customer inquiries and product support - Dispute and chargeback assistance - Order management - Customer retention and issue resolution Tools I use: Shopify Gorgias Zendesk Freshdesk ShipStation Stripe PayPal Slack I am a reliable, detail-oriented, and friendly customer service representative who responds quickly, solves problems efficiently, and always puts the customer first. If you're looking for someone who can provide professional support and become a valuable part of your team, I'd be happy to help.

Hello! I'm Cris, a dedicated customer service representative with 10 years of experience in delivering exceptional support and building strong customer relationships. My passion lies in helping people, and I thrive in fast-paced environments where I can solve problems and provide clear solutions. I specialize in product knowledge, problem-solving, conflict resolution, and organization, and I believe effective communication is the key to outstanding service. I’m committed to understanding each customer’s unique needs and ensuring they have a positive experience. In my role, I prioritize empathy and professionalism, striving to make every interaction memorable. Let’s work together to create solutions that exceed expectations!

I believe I'm the kind of person you're looking for. With 3 years of experience in customer service and tech support, I have developed a strong work ethic and the ability to stay calm and professional in any situation. I’m proactive, adaptable, and always eager to learn and improve. I understand the importance of delivering excellent customer service and can easily build rapport with clients while resolving their concerns quickly and efficiently. I’m also someone who takes initiative, handles challenges with a positive attitude, and thrives in fast-paced, dynamic environments. My focus on teamwork and strong communication skills helps me collaborate effectively with colleagues to achieve common goals. With my experience and mindset, I am confident I would be a great addition to your team.

I am a hard-working, reliable, detail-oriented and consistent person with a high level of professionalism. Aiming to offer service with a high level of performance in satisfying the needs of clients and earn good working relationship for greater opportunity to work with clients who seek long-term projects.

Most of the tools that I've handled and used as a CSR include: - Zendesk - Freshdesk - Shopify - Shipstation - Big Commerce - WiseAgent - Live Chat / Pure Chat - Ring Central - Google Docs - Google Drive I can process orders, check fulfillment status, process refunds, and RMAs, answer calls, chats, and emails; and resolve tickets. I am also very keen and attentive to details. I am fluent in the English language. I can speak with little to no accent, can write and reply to customers efficiently. I can support customers through phone, chats, and emails. And if needed (and required), I call customers to verify certain information or gather additional information from them.

I am seeking for a position that will effectively utilize my skills while I contribute in improving the status of the company and automate their working process to the best possible one. Position Desired: Customer Service Representative / Virtual Assistant

Hi there! I'm a dedicated and experienced Customer Service Representative with over 7 years in the BPO industry, and for the past 5 years, I’ve been working as a Freelance Property Manager and Channel Manager in the hospitality industry, specifically handling short-term rentals. Here’s what I bring to the table: ✅ Guest Communication Expert (via chat, email & phone) ✅ Property Management & Channel Management (Airbnb, VRBO) ✅ Listing Creation & Optimization ✅ Calendar & Cleaning Schedule Management ✅ Complaint Resolution (for both guests and hosts) ✅ Email & Chat Support ✅ Technical Support ✅ Data Entry & Admin Tasks ✅ Appointment Setting With my solid background in customer service, I’ve developed strong skills in problem-solving, multitasking, and communicating with empathy. I’m adaptable, reliable, and work efficiently with minimal supervision—always ensuring top-notch service and smooth operations. If you’re looking for someone who’s detail-oriented, responsive, and committed to quality, let’s connect! I’d love to help grow your business.

I'm flexible, hard-working, dedicated and able to learn new things fast. I can work well independently or as a team and can do multi tasking. I am an experienced customer service representative for 6 years through phone, chat, and email support. *Order fulfillment agent -2 years *Outbound technical support - 1 year *Email and chat support - 3 years

Thank you for visiting my profile! I am open for any job relating to CSR. I am confident that my 18 years experience working in customer service will be an asset. Throughout my experience, I have gained valuable insight and a solid understanding of the important role that Customer Service Representative plays in an organisation. My active listening, communication and mediation skills have been critical on more than one occasion. I have worked with customers to maintain relationship, resolve disputes and escalated issues. The approach I take to dealing with conflict is unique in that I combine listening with negotiation to understand the customers perspective. Acknowledgement must always come before up-selling. I can then highlight a product strengths to maintain business and regain satisfaction. I am patient, professional and able to learn about a product quickly. I will care for your customers. I am reliable and punctual. You can always count on me to show up on time and remain dependable throughout my shift. I am energetic, calm under pressure, dedicated and committed to duties. I can excel in a fast-paced environment. My outgoing personality will not only be appreciated by customers, but will serve as a motivator to my team members. If I am given the opportunity I will prove myself to be an asset to your organisation. God bless!

Able to assess each customer’s needs and develop a strategy for providing them with what I consider to be the best options. Being able to recognize the frustration of a customer, and acknowledge it, can go a long way in ensuring the customer has a favorable image of the business. Took computer technology for 2 years so i can use this knowledge for being a technical support. I give everything I do 100% commitment and dedication. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.