✅ Official Certified Google Cloud & Workspace Support Partner ✅ Microsoft, GoDaddy, Zoho, Bluehost Official Support Partner ✅ Honesty with Trust & Knowledge is on top priority for me to do task :) ✅ Quick Responder Top Rated Plus Freelancer ✅ 8.5 years of experience ✅ Quick turnaround time ✅ Fluent in English ✅ Google Workspace for Education Official Partner ✅ Google App Script Expert ✅ Cloud M Partner & Migrations Expert ✅ BitTitan Partner & Migrations Expert ✅ 24/7/365 Available for your service ✅ Google Workspace(Formally G Suite) Solutions - Google Workspace(Formally G Suite) Account Setup with Domain Name - 24*7*365 Google Workspace(Formally G Suite) Technical Support - 24*7*365 Google Workspace(Formally G Suite) Data Migration from any existing Server - Billing Issue Resolutions of Google Workspace(Formally G Suite) - Google Workspace(Formally G Suite) Remote Training ✅ Microsoft Office 365 Solutions - Office 365 Account Setup with Domain Name - 24*7*365 Office 365 Technical Support - 24*7*365 Office 365 Data Migration from any existing Server ✅ Zoho Email Solutions - Zoho Email Account Setup with Domain Name - 24*7*365 Zoho Email Technical Support - 24*7*365 Zoho Email Data Migration from any existing Server ✅ Website Migrations & Maintenance - Website transfer from Existing Server to New Server - 24*7*365 Website Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Hosting Server Transfer - Hosting transfer from Existing Server to New Server - 24*7*365 Hosting Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Customer Support Specialist - 24*7*365 E-Mail Support to your client with Fluent English - 24*7*365 Technical Support - 24*7*365 Remote Technical Support

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

As a Top 1% Expert Vetted consultant with 15 years of experience, I architect Revenue Operations (RevOps) and Go To Market (GTM) data ecosystems that drive predictable, scalable growth. I bridge the gap between high level business strategy and deep technical data architecture. Currently, enterprise software is undergoing a massive shift. Companies are rapidly trying to deploy AI and automated workflows, but they are hitting a wall because their underlying CRM and GTM data is messy, siloed, or poorly integrated. I solve that. I do not just set up software; I design and deploy autonomous revenue engines and build custom AI agents. I specialize in unifying complex MarTech stacks, establishing pristine data pipelines, and orchestrating platforms like Salesforce and HubSpot to work as a single, AI ready ecosystem. Core Consulting Pillars: • GTM Data Architecture & CDP Implementation: Breaking down silos between Sales, Marketing, and Customer Success to create a unified, reliable customer data pipeline (Snowflake, Data Cloud, CDPs). • AI Agent Development & Orchestration: Extensive experience building, training, and deploying custom AI agents tailored to your specific sales funnels. I restructure legacy CRMs and prepare enterprise data architectures so internal AI agents and predictive models can operate securely and without hallucinations. • Enterprise MarTech & RevOps Strategy: Designing multi system integrations, automated pipeline velocity models, and full funnel attribution frameworks that tie marketing spend directly to closed won revenue. The Tech Stack I Architect & Oversee: • Enterprise CRM & RevOps: Salesforce (Sales, Marketing & Data Cloud), HubSpot (All Hubs), Microsoft Dynamics 365. • Data & Automation Ecosystems: Complex GTM automation and secure multi system integrations leveraging advanced middleware (n8n, Make, native API architecture) and data warehousing. • AI & Predictive Modeling: Custom AI agent development, Applied GenAI integration, predictive lead scoring, and automated customer lifecycle management. The Agency Advantage: In addition to my individual consulting, I lead a top tier GTM architecture agency based in the Bay Area. We are official, certified partners with both Salesforce and HubSpot. This means when you hire me for strategic architecture, you also have the option to tap into my dedicated engineering and execution team to seamlessly build out the blueprints we design right here through Upwork. My approach is strictly pragmatic and outcome driven. I partner with B2B and B2C organizations, from high growth startups to global enterprises, that need a seasoned architect to future proof their revenue operations. Let’s connect through Upwork to audit your current architecture and map out your GTM growth strategy.

Is your IT helping your business grow or holding it back? I help fast-growing companies streamline their technology, reduce costs, strengthen security, and make modern work effortless. With over 30 years in tech (Top 1% Upwork Expert-Vetted), I’ve delivered hundreds of successful projects, logged thousands of support hours, and helped teams like yours operate with confidence and efficiency. What you get: • White-glove support and exceptional customer service • Smooth, zero-downtime system and cloud transitions • Secure device, user, and access management • Fast resolution of IT issues—from email to infrastructure and collaboration tools • Clear communication, practical guidance, and dependable after-hours support Ready for IT that actually works for you? Let’s talk, your business deserves expert care.

As a Cloud & DevOps Engineer, I help companies build reliable cloud infrastructure, DevOps platforms, infrastructure automation, and highly available systems using AWS, Kubernetes, Terraform, CI/CD, and modern security and monitoring practices. Today, I also help teams adopt AI-assisted development tools, including Claude Code and automation agents, in a practical, secure, and production-ready way. Modern DevOps is no longer only about infrastructure, pipelines, and servers. Teams are now building faster than ever with AI coding assistants, autonomous workflows, and vibe-coding tools. But fast AI-generated prototypes often need expert cloud, DevOps, security, and architecture work before they can become stable production systems. This is where my 20 years of hands-on IT experience, recognition by Upwork as an Expert-Vetted professional, and being featured in Upwork's Success Stories become real advantages. I am also the author of The Cloud DevOps Engineer's Guide, where I showcase the proven methodologies I apply to help organizations design, automate, secure, and scale resilient, cloud-native infrastructures. My core expertise includes: ✔️ Cloud infrastructure on AWS, Azure, GCP, and DigitalOcean. ✔️ Kubernetes, Docker, Helm, and production container deployments. ✔️ Terraform, Ansible, Infrastructure as Code, and environment automation. ✔️ CI/CD pipelines with GitHub Actions, GitLab CI, Jenkins, and other tools. ✔️ Claude Code, OpenClaw, and AI-assisted development workflow adoption. ✔️ AI-generated and vibe-coded application review, stabilization, deployment, and scaling. ✔️ Large codebase navigation, refactoring support, and development automation. ✔️ AI-assisted test generation, documentation workflows, and code review support. ✔️ Security reviews for code, cloud infrastructure, secrets, permissions, and deployments. ✔️ Custom AI agents for engineering, DevOps, monitoring, and code review workflows. ✔️ 24/7 monitoring, observability, alerting, logging, and incident-response automation. ✔️ DevSecOps, secure pipelines, automated checks, and production hardening. ✔️ Cost optimization, scalability, reliability, and high availability. ✔️ Linux, Bash, Python, networking, databases, distributed systems, and cloud-native architecture. My experience across AWS, Azure, GCP, Kubernetes, Terraform, Docker, CI/CD, monitoring, and security allows me to work not only as a DevOps Engineer but also as an AI-Augmented Platform Engineer, helping teams modernize how they build, deploy, review, secure, and operate software. Whether you need to modernize your infrastructure, adopt Claude Code, explore OpenClaw-based automation, build custom agents, review an AI-generated codebase, stabilize a vibe-coded application, or deploy, secure, and scale your prototype in the cloud, I can help you move from idea to production with a secure, stable, and scalable setup.

Need a calm, reliable Technical & Customer Support expert who can handle frustrated customers, fix IT issues fast, and respond in <2 hours? I help businesses maintain smooth systems and happy users via chat, email, or remote support. I'm a Top Rated Plus Support Specialist with 5+ years of experience in handling technical support, customer queries, and remote helpdesk tasks for SaaS platforms, eCommerce stores, and IT firms. ✅ My Core Services Include: Technical Support: Troubleshooting, Windows issues, VPN, printer setups, remote desktop (TeamViewer, AnyDesk) Customer Support: Live chat, email, ticketing (Zendesk, Freshdesk, Gorgias) Helpdesk Tools: CRM management (Zoho, HubSpot, Salesforce), SLA tracking, issue resolution IT Helpdesk: Password resets, account setup, software installation, network support Soft Skills: Empathy-driven communication, multitasking under pressure, detail-oriented ticket notes 💬 What Sets Me Apart: ⭐ 100% Job Success Score (1000+ hours billed on Upwork) 💼 30K+ in earnings with long-term client relationships ⏰ Super responsive (within 1–2 hours, always) 🌍 Fluent English with great listening skills I don't just “answer tickets”—I retain your customers, solve tech problems fast, and represent your brand professionally. Let’s connect and discuss how I can bring calm, clarity, and competence to your support operations.

About Us = = = = At ALGO, we design and develop systems, platforms, and automation powered by AI and emerging technologies. We integrate AI agents, software, data, and infrastructure to turn complex use cases into real, scalable, production-ready solutions. What We Do = = = = We build solutions in: AI, agents, platforms, systems, and automation, along with Blockchain, IoT, Immersive Technologies, Robotics, Game Development, Cybersecurity, Digital Twins, and Quant Engineering. Our focus is clear: moving from isolated experiments to integrated systems that generate real business impact. Why ALGO = = = = ALGO combines advanced engineering, expertise in emerging technologies, and strong execution capabilities to help companies design, develop, and scale complex technology solutions. Let’s build what matters = = = = If you’re looking to turn AI or emerging technologies into real solutions, ALGO can help.

WE ALWAYS CONSIDER OUR CLIENTS AS OUR PARTNER Upwork Stats: More than $100K Revenue, 100% Completion ratio, 100% Job Success Ratio, and more than 100s of satisfied customers. Shaligram Infotech is a Microsoft Gold Partner for Dynamics CRM / Dynamics 365 CE. We provide solutions for all kinds of Software development, Web development, and Mobile app development using different technologies Microsoft MCSD certified developers. We specialize in Dynamics 365 CRM for Sales, Field Services, Marketing, and Customer services. We have a grade of skills on .Net, Azure, Power BI,and other latest Microsoft technologies. We have an equally competent team specializing in Full Stack Development on MEAN & Microsoft Stack. Expert In Azure Services, Azure ADFS, Azure Blob Storage, Azure Performance Testing, Amazon EC2 & S3 Setup. ✅ Our expertise includes: ◆ Software Development & Maintenance services ◆ ERP Software development and maintenance ◆ Web & Mobile Apps Development ◆ Microsoft Dynamics CRM, NAV, Business Central, AX, ERP, etc ◆ ASP.NET website development & performance optimization ◆ API Integration Social media (Facebook, LinkedIn, Twitter), Google APIs, Google Maps ◆ The Second Payments Services Directive (PSD2), Strong Customer Authentication (SCA), 3-D Secure (3DS) Expert ◆ MEAN and MERN Stack ◆Testing-QA I am hopeful that I can provide you with the best solution at a reasonable time and price. Looking forward to working with you. Best Reagrds, Ramesh.M

Hi I am a Network / Systems Administrator with extensive experience working remotely for high ticket MSPs. I am comfortable leading teams and have worked as a Dev Ops, Operations, Customer Success / Satisfaction, and Project Manager. My certifications include A+, Network+, Security+, Project+, CySA+, MCSA Server 2008 (Microsoft), and CCNA (CIsco). I specialize in technical writing and creating and developing SOPs. I pride myself in bringing personable, efficient, and most importantly human IT services to real people. I am comfortable taking ownership of Client Accounts and maintaining not only strong professional relationships, but also keeping things human and personable as well. I'm looking forward to working with you!

I've spent 7+ years managing enterprise Microsoft environments and leading technical support teams at a Microsoft Delivery Partner. I've worked across Microsoft 365, Intune, Dynamics 365 Finance & Operations, Copilot, and hybrid identity setups — and I bring the kind of hands-on depth that comes from resolving real production issues daily. Here's what I can help you with: ✅ Microsoft 365 Administration — Exchange Online, SharePoint, Teams, Viva tenant setup and optimization ✅ Intune & Endpoint Management — Device enrollment, compliance policies, app deployment, and lifecycle management ✅ Identity & Access Management — Entra ID (Azure AD), Conditional Access, MFA, RBAC, SSO, and hybrid identity ✅ PowerShell & Automation — Microsoft Graph API scripting for bulk provisioning, reporting, and policy deployment ✅ Dynamics 365 F&O Support — Configuration, troubleshooting, and user training ✅ Security & Compliance — Microsoft Defender for Endpoint, DLP, retention policies, compliance configuration ✅ Copilot & Modern Workplace — Deployment guidance and training for Copilot, Viva, Designer, and Clipchamp Why clients choose to work with me: → I reduced resolution times by 25% and improved customer satisfaction by 30% in my team lead role → I hold Microsoft 365 Administrator Expert, Endpoint Administrator Associate, AZ-900, and Dynamics 365 certifications → I founded Unified Hive, delivering M365 and Azure solutions to clients across multiple countries → I don't just configure — I document, train your team, and build automation so you're not dependent on me long-term My typical projects include: Tenant setup and migration (Exchange, SharePoint, Teams) Intune deployment from scratch or optimization of existing setup Entra ID / Azure AD configuration (Conditional Access, MFA, user provisioning) PowerShell automation scripts for reporting and bulk operations Security hardening and compliance configuration Technical consulting and architecture review I'm responsive, thorough, and I communicate clearly. Let's talk about your project.