✅ Official Certified Google Cloud & Workspace Support Partner ✅ Microsoft, GoDaddy, Zoho, Bluehost Official Support Partner ✅ Honesty with Trust & Knowledge is on top priority for me to do task :) ✅ Quick Responder Top Rated Plus Freelancer ✅ 8.5 years of experience ✅ Quick turnaround time ✅ Fluent in English ✅ Google Workspace for Education Official Partner ✅ Google App Script Expert ✅ Cloud M Partner & Migrations Expert ✅ BitTitan Partner & Migrations Expert ✅ 24/7/365 Available for your service ✅ Google Workspace(Formally G Suite) Solutions - Google Workspace(Formally G Suite) Account Setup with Domain Name - 24*7*365 Google Workspace(Formally G Suite) Technical Support - 24*7*365 Google Workspace(Formally G Suite) Data Migration from any existing Server - Billing Issue Resolutions of Google Workspace(Formally G Suite) - Google Workspace(Formally G Suite) Remote Training ✅ Microsoft Office 365 Solutions - Office 365 Account Setup with Domain Name - 24*7*365 Office 365 Technical Support - 24*7*365 Office 365 Data Migration from any existing Server ✅ Zoho Email Solutions - Zoho Email Account Setup with Domain Name - 24*7*365 Zoho Email Technical Support - 24*7*365 Zoho Email Data Migration from any existing Server ✅ Website Migrations & Maintenance - Website transfer from Existing Server to New Server - 24*7*365 Website Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Hosting Server Transfer - Hosting transfer from Existing Server to New Server - 24*7*365 Hosting Maintenance Help - 24*7*365 Website's Database Backup & Transfer ✅ Customer Support Specialist - 24*7*365 E-Mail Support to your client with Fluent English - 24*7*365 Technical Support - 24*7*365 Remote Technical Support

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

As a Top 1% Expert Vetted consultant with 15 years of experience, I architect Revenue Operations (RevOps) and Go To Market (GTM) data ecosystems that drive predictable, scalable growth. I bridge the gap between high level business strategy and deep technical data architecture. Currently, enterprise software is undergoing a massive shift. Companies are rapidly trying to deploy AI and automated workflows, but they are hitting a wall because their underlying CRM and GTM data is messy, siloed, or poorly integrated. I solve that. I do not just set up software; I design and deploy autonomous revenue engines and build custom AI agents. I specialize in unifying complex MarTech stacks, establishing pristine data pipelines, and orchestrating platforms like Salesforce and HubSpot to work as a single, AI ready ecosystem. Core Consulting Pillars: • GTM Data Architecture & CDP Implementation: Breaking down silos between Sales, Marketing, and Customer Success to create a unified, reliable customer data pipeline (Snowflake, Data Cloud, CDPs). • AI Agent Development & Orchestration: Extensive experience building, training, and deploying custom AI agents tailored to your specific sales funnels. I restructure legacy CRMs and prepare enterprise data architectures so internal AI agents and predictive models can operate securely and without hallucinations. • Enterprise MarTech & RevOps Strategy: Designing multi system integrations, automated pipeline velocity models, and full funnel attribution frameworks that tie marketing spend directly to closed won revenue. The Tech Stack I Architect & Oversee: • Enterprise CRM & RevOps: Salesforce (Sales, Marketing & Data Cloud), HubSpot (All Hubs), Microsoft Dynamics 365. • Data & Automation Ecosystems: Complex GTM automation and secure multi system integrations leveraging advanced middleware (n8n, Make, native API architecture) and data warehousing. • AI & Predictive Modeling: Custom AI agent development, Applied GenAI integration, predictive lead scoring, and automated customer lifecycle management. The Agency Advantage: In addition to my individual consulting, I lead a top tier GTM architecture agency based in the Bay Area. We are official, certified partners with both Salesforce and HubSpot. This means when you hire me for strategic architecture, you also have the option to tap into my dedicated engineering and execution team to seamlessly build out the blueprints we design right here through Upwork. My approach is strictly pragmatic and outcome driven. I partner with B2B and B2C organizations, from high growth startups to global enterprises, that need a seasoned architect to future proof their revenue operations. Let’s connect through Upwork to audit your current architecture and map out your GTM growth strategy.

Is your IT helping your business grow or holding it back? I help fast-growing companies streamline their technology, reduce costs, strengthen security, and make modern work effortless. With over 30 years in tech (Top 1% Upwork Expert-Vetted), I’ve delivered hundreds of successful projects, logged thousands of support hours, and helped teams like yours operate with confidence and efficiency. What you get: • White-glove support and exceptional customer service • Smooth, zero-downtime system and cloud transitions • Secure device, user, and access management • Fast resolution of IT issues—from email to infrastructure and collaboration tools • Clear communication, practical guidance, and dependable after-hours support Ready for IT that actually works for you? Let’s talk, your business deserves expert care.

As a Cloud & DevOps Engineer, I help companies build reliable cloud infrastructure, DevOps platforms, infrastructure automation, and highly available systems using AWS, Kubernetes, Terraform, CI/CD, and modern security and monitoring practices. Today, I also help teams adopt AI-assisted development tools, including Claude Code and automation agents, in a practical, secure, and production-ready way. Modern DevOps is no longer only about infrastructure, pipelines, and servers. Teams are now building faster than ever with AI coding assistants, autonomous workflows, and vibe-coding tools. But fast AI-generated prototypes often need expert cloud, DevOps, security, and architecture work before they can become stable production systems. This is where my 20 years of hands-on IT experience, recognition by Upwork as an Expert-Vetted professional, and being featured in Upwork's Success Stories become real advantages. I am also the author of The Cloud DevOps Engineer's Guide, where I showcase the proven methodologies I apply to help organizations design, automate, secure, and scale resilient, cloud-native infrastructures. My core expertise includes: ✔️ Cloud infrastructure on AWS, Azure, GCP, and DigitalOcean. ✔️ Kubernetes, Docker, Helm, and production container deployments. ✔️ Terraform, Ansible, Infrastructure as Code, and environment automation. ✔️ CI/CD pipelines with GitHub Actions, GitLab CI, Jenkins, and other tools. ✔️ Claude Code, OpenClaw, and AI-assisted development workflow adoption. ✔️ AI-generated and vibe-coded application review, stabilization, deployment, and scaling. ✔️ Large codebase navigation, refactoring support, and development automation. ✔️ AI-assisted test generation, documentation workflows, and code review support. ✔️ Security reviews for code, cloud infrastructure, secrets, permissions, and deployments. ✔️ Custom AI agents for engineering, DevOps, monitoring, and code review workflows. ✔️ 24/7 monitoring, observability, alerting, logging, and incident-response automation. ✔️ DevSecOps, secure pipelines, automated checks, and production hardening. ✔️ Cost optimization, scalability, reliability, and high availability. ✔️ Linux, Bash, Python, networking, databases, distributed systems, and cloud-native architecture. My experience across AWS, Azure, GCP, Kubernetes, Terraform, Docker, CI/CD, monitoring, and security allows me to work not only as a DevOps Engineer but also as an AI-Augmented Platform Engineer, helping teams modernize how they build, deploy, review, secure, and operate software. Whether you need to modernize your infrastructure, adopt Claude Code, explore OpenClaw-based automation, build custom agents, review an AI-generated codebase, stabilize a vibe-coded application, or deploy, secure, and scale your prototype in the cloud, I can help you move from idea to production with a secure, stable, and scalable setup.

Overwhelmed by customer inquiries, technical issues, billing disputes, or growing support queues? Let an experienced Customer Support & Technical Support Specialist handle it—so you can focus on scaling your business. I'm Muhammad Owais, a Top Rated Upwork Freelancer with 7+ years of experience helping SaaS, eCommerce, DTC, B2B, and subscription-based businesses deliver exceptional customer experiences while building efficient, scalable support operations. Whether you need a dedicated support specialist, a CRM expert, or someone to optimize your customer service workflows, I bring the expertise, professionalism, and reliability to become a valuable extension of your team. 🚀 Services I Provide 💬 Customer & Technical Support (Tier 1 & Tier 2) Technical troubleshooting and issue resolution Email, live chat, and phone support SaaS onboarding and customer success Blockchain & Cryptocurrency customer support Knowledge Base, FAQ, and Help Center creation 🛒 Shopify & eCommerce Customer Support Order management, tracking, returns, and exchanges Subscription management and billing support Refunds, cancellations, and chargeback resolution Inventory, fulfillment, and vendor coordination Customer retention and satisfaction Platforms: Shopify, ShipStation, WooCommerce, WordPress, Stripe, PayPal, ThriveCart, PayKickStart ⚙️ CRM & Helpdesk Administration I specialize in configuring, optimizing, and managing leading customer support platforms, including: Zendesk Freshdesk Intercom Gorgias Salesforce GoHighLevel (GHL) 🌟 Why Clients Choose Me ✔️ 7+ years of Customer Service & Technical Support experience ✔️ Top Rated Plus Freelancer (Top 1.5% on Upwork) ✔️ 100% Job Success Score with consistent client satisfaction ✔️ Extensive experience supporting SaaS, DTC, eCommerce, B2B, and subscription businesses ✔️ Expert in CRM implementation, automation, and support operations ✔️ Strong written and verbal communication skills ✔️ Highly organized, proactive, and detail-oriented ✔️ 75% of my clients continue working with me long-term 💳 Billing, Payments & Chargeback Management Stripe, PayPal, Klarna & Airwallex disputes Refund processing and subscription billing VAT and invoicing support Chargeback prevention strategies Documentation and compliance 📚 Documentation & Process Improvement Standard Operating Procedures (SOPs) Internal training manuals Help Center articles Workflow documentation Customer-facing guides and tutorials 🤝 Trusted By Global Companies I've had the privilege of supporting customers and business operations for organizations including HackerRank, LastPass, Tumblr, Imagine Learning, along with numerous fast-growing startups and established eCommerce brands. If you're looking for someone who can deliver exceptional customer experiences, streamline support operations, reduce response times, and become a dependable member of your team, I'd be delighted to help. Let's build a customer support experience that keeps your customers happy and your business growing.

Every AI system I build has to answer one question before it goes live: what happens when it gets something wrong? Most AI demos are never tested against that question. Production systems are. For the last three years, I’ve been building AI agents that operate inside real businesses. They automate lead generation, improve sales, manage emails, place trades, turn surgical reports into billing analysis, and schedule roofing crews. Each system is designed with guardrails. It knows when to act, when to ask for approval, and when to stop. Nothing touches a live workflow until the right person explicitly enables it. With 7 years of software experience, 124 completed Upwork contracts, $613K delivered, and more than 23,000 hours worked, I do more than automate processes. I help decide what is worth automating, what should stay human, and how to build the smallest version that works. Since the middle of 2025, two thirds of my new engagements have involved production AI. RECENT WORK 🩺 Clinical documentation AI for cardiothoracic surgery This system reads operative reports and gives medical coders a clear medical necessity review, complexity indicators, suggested CPT codes, and a practical summary. The work is divided into seven steps. At every step, the original report remains the source of truth. Each answer shows its evidence, source, and confidence level. This helps catch missing documentation before a claim is submitted. [Next.js, TypeScript, OpenAI, LangChain, Vercel] 🎙️ Speech evaluation in real time for a national nurse anesthesia association Students answer clinical questions out loud. The system transcribes their answers, compares their meaning with the expected response, and gives feedback during the same session. It understands nurse anesthesia terminology and tracks each student’s progress over time. [Azure Speech to Text, NLP, Python, Azure] 🏗️ Production agent for a roofing contractor When a job is ready for production in the CRM, the system selects a crew based on location, job type, availability, and past performance. It then prepares the material order using roof details and supplier catalogs. If information is missing, it sends the issue to a person instead of guessing. Every action is recorded. The system is hosted on the client’s own infrastructure, so the client owns the code. [LangChain, CrewAI, Python, JobNimbus API, iRoofing] 📈 Trading system with multiple agents Separate agents research the market and manage trade execution. Data comes from Polygon and Alpha Vantage. An MCP server provides options activity and congressional trading data, while Claude handles reasoning and planning. [CrewAI, LangGraph, Claude, MCP, Python] 🔐 Root cause analysis for security incidents The system brings together firewall, server, Windows, and EDR logs. It rebuilds the incident timeline, identifies the likely cause, and prepares clear remediation steps. Analysis that once took weeks can now finish in minutes. [LLM, Python, React, Node] 🧠 AI prospecting platform for telecom sales This platform uses CRM results, company data, and buyer activity to score potential customers. Each seller receives three to five ranked accounts every day, along with opportunity estimates and a suggested message based on the reason each account was selected. It supports SOC 2, GDPR, and CCPA requirements and can process more than one million records in under two minutes. [Python, ML, OpenAI, DocuSign] WHAT I BUILD WITH ◆ AI agents: LangGraph, LangChain, CrewAI, MCP servers, and tool use ◆ Language models: OpenAI, Claude, Gemini, LLaMA, prompt design, and fine tuning ◆ Documents and RAG: vector databases, retrieval, OCR, PDF extraction, and structured outputs ◆ Voice systems: Azure STT, Google Cloud Speech, voice cloning, and live feedback ◆ Automation and CRM: n8n, Make, Zapier, HubSpot, GoHighLevel, and JobNimbus ◆ Product development: FastAPI, Django, Next.js, React, TypeScript, PostgreSQL, AWS, Azure, and GCP ◆ Compliance: HIPAA, GDPR, COPPA, and SOC 2 HOW I DELIVER I lead the architecture, AI workflow design, and client conversations on every engagement. If a project needs extra frontend, QA, or DevOps support, I explain that before kickoff and make each person’s role clear. Before development begins, I map how the work is actually done, what data is available, and how success will be measured. I then divide the project into clear milestones. Each milestone has written acceptance criteria, so both sides agree on what complete means. TRACK RECORD → 74 reviews and Top Rated Plus status → Two engagements running continuously since 2021 → 12 clients who have hired me more than once → Individual projects exceeding 1,000 hours because the systems remain in production → One team for both the AI and the product around it If this sounds like the kind of system you need, send me a message.

Full stack developer and AI developer — I build SaaS platforms, APIs and AI automation that hold up in production. $2.7M+ earned on Upwork · 650+ projects · 305 reviews at 4.9 · Top Rated Plus · featured in an official Upwork Success Story. You need software that solves a real problem, built right the first time, by someone who understands your business and not just your stack. "I am a former CIO and CTO and have worked with hundreds of software engineers. Orest is one of the best in terms of raw talent, knowledge, efficiency, creativity, flexibility, communication and working relationship. I could not recommend him more highly." — client review, February 2026 I'm Orest — a full stack developer and founder of SoftDoes, a Kansas City-based team. I architect and lead every build personally; my team gives you agency capacity without agency overhead. Upwork wrote a feature on how we did it. What clients hire me for: • Web applications and SaaS platforms — React, Next.js, Node.js, TypeScript, Python, PostgreSQL and Supabase, with Stripe subscriptions, marketplaces and multi-tenant architecture • AI development — AI agents, chatbots and voice agents, LLM integration with OpenAI and Claude, RAG pipelines, and automation built into real workflows • Taking AI-built prototypes to production — your app started in Lovable, Bolt or Claude Code and now needs auth, security, payments and real infrastructure • API development and integration — REST and GraphQL, third-party integrations, webhooks, payment gateways, CRM and business system connections • Websites and e-commerce — WordPress, WooCommerce, Shopify, Webflow and custom builds, redesigns, migrations and performance work • Mobile apps — React Native for iOS and Android • Cloud and DevOps — AWS, GCP, Azure, Docker, CI/CD, and compliance-ready builds for healthcare (HIPAA) and fintech (PCI) Recent results: • A healthcare founder went from concept to a live, compliant product in under six weeks • A construction company replaced five fragmented tools with one custom operations platform • A fintech team cut onboarding time in half with an AI-assisted workflow built in a single sprint "Orest, Nazarii, and their team built our full AI-powered SaaS platform from scratch. Communicative and reliable, consistently delivering quality work on schedule. Already starting our next project together." — Will S., AI SMS platform, February 2026 I work best with companies big enough to need real software and clear-eyed enough to know that building it wrong the first time costs more than doing it right. If that's where you are, let's talk — or book a 30-minute consultation directly from this profile. 🇺🇸 U.S.-based. U.S.-led. Kansas City. Services: Web & Software Development — Full-stack development · Web application development · Custom software development · SaaS development · MVP and product development · Legacy platform modernization · Systems integration · Internal tools and admin panels · CRM and ERP builds AI Development — AI integration · AI agents · LLM integration (OpenAI, Claude) · RAG (Retrieval-Augmented Generation) · AI chatbots and voice agents · Document AI · Prompt engineering · AI-powered workflows · Machine learning Automation — Workflow and business process automation · n8n · Zapier · Make .com · GoHighLevel · CRM automation · Data extraction and web scraping · Onboarding automation · Reporting automation Websites & E-Commerce — WordPress development · WooCommerce · Shopify · Webflow · Squarespace · Wix · Framer · Web design · Website redesign and migration · Landing pages · Product configurators · Page speed and Core Web Vitals · SEO-friendly builds Mobile — React Native · iOS and Android apps · Expo · Capacitor · Mobile UI development Design — UI/UX design · Figma · SaaS dashboards · Wireframing and prototyping · Conversion rate optimization Stack — React · Next.js · Node.js · Python · Django · FastAPI · TypeScript · JavaScript · PHP · HTML · CSS · Tailwind · REST APIs · GraphQL · PostgreSQL · MySQL · MongoDB · Supabase Payments & Integrations — Stripe · Stripe Connect · PayPal · Plaid · Twilio · payment gateway integration · third-party API integration · webhooks Cloud & DevOps — AWS · Google Cloud · Microsoft Azure · Vercel · Docker · Terraform · CI/CD · infrastructure as code · monitoring and observability · hosting migration · scalability and performance Security & Compliance — HIPAA compliance and healthcare software · PCI and fintech software · SOC 2 readiness · security audits and hardening · role-based access control (RBAC) · compliance-ready systems

ALGO is an engineering partner for organisations building technically demanding systems with advanced technologies. Our specialist capabilities span AI & Machine Learning, blockchain, immersive technologies, IoT, robotics, Game Tech, and algorithmic & quantitative systems. What differentiates ALGO is that we go beyond the specialist technology itself. We combine deep technical expertise with the end-to-end engineering required to turn ideas, requirements and prototypes into complete systems that work reliably in the real world. Our engineering capabilities include software development, data, cloud and DevOps, cybersecurity, QA, UX, integration, monitoring and operations. We can support the complete journey from architecture and development through integration, testing, deployment and operation. Clients can engage ALGO to deliver a complete solution or to add specialist engineering capability alongside their internal teams and existing technology partners. ALGO combines the production discipline of a systems integrator with the specialisation, agility, flexibility, direct accountability and senior attention of an engineering partner. Specialist technology. End-to-end engineering. Systems built for the real world.

⭐⭐⭐⭐⭐ Top Rated IT & Technical Support Specialist 🏆 Top Rated Freelancer ✅ 100% Job Success ✅ 55+ Successfully Completed Projects ✅ Fast Response & Reliable Communication Need fast, reliable, and professional Remote IT Support? I help businesses and individuals solve Windows, macOS, printer, networking, software installation, gaming PC, and computer performance issues through secure remote support. Whether you're facing technical problems, system crashes, printer errors, slow performance, or network issues, I provide efficient solutions that get your devices back to peak performance. With years of hands-on experience in IT Support, Computer Repair, Windows Administration, and Network Troubleshooting, I focus on providing permanent solutions rather than temporary fixes. Every issue is carefully diagnosed to ensure your computer runs smoothly, securely, and reliably. 🛠 Services I Offer ✔ Remote IT & Technical Support ✔ Windows 10 & Windows 11 Troubleshooting ✔ macOS Support ✔ Computer & Laptop Repair ✔ Custom Windows ISO Creation ✔ Windows Installation & Reinstallation ✔ Software Installation & Configuration ✔ Driver Installation & Updates ✔ Printer Installation & Network Printer Configuration ✔ Wi-Fi & Network Troubleshooting ✔ Virus & Malware Removal ✔ Blue Screen (BSOD) & Windows Error Fixes ✔ System Performance Optimization ✔ Gaming PC Optimization ✔ Hardware Diagnostics ✔ Windows Updates & Upgrade Issues ✔ Secure Remote Support using TeamViewer & AnyDesk 🖥 Custom Windows Builds I create customized Windows installations designed for businesses, gamers, developers, offices, educational institutions, and personal users. Each Windows build is professionally optimized for speed, stability, security, and reliability while removing unnecessary software and background processes that reduce performance. Whether you need a lightweight Windows installation, integrated drivers, unattended setup, gaming optimization, or a fully customized deployment, I can create a Windows build tailored specifically to your requirements. 🌟 Why Clients Choose Me ✔ Top Rated Freelancer ✔ 100% Job Success ✔ Fast Response Time ✔ Professional Communication ✔ Secure Remote Sessions ✔ Reliable Troubleshooting ✔ Long-Term Technical Solutions ✔ Attention to Detail ✔ Client Satisfaction is My Priority If you're looking for a dependable IT Support Specialist who can resolve Windows, Mac, printer, networking, gaming PC, software installation, or computer repair issues quickly and professionally, I'm ready to help. Send me a message today, and let's get your systems running smoothly.