Solutions architect, leader, expert and creative, with a singular and holistic point of view, IT polyglot and fullstack (more backend than frontend). Experience for 20+ years participating in software projects (ERP, CRM, Workflow, API, Microservices, Integrations, Cloud/AWS, IA) with various technologies and great companies in different sectors (FinTech, Utilities, Academic, Technology, Government). I was PMP certified (until 2017) and that showed me management skills. I am passionate about software development and architecture. Certified in Oracle Developer - OCP (2005), Scrum Master - SMPC (2022) and AWS (since 2023). I have become an author of my own technology (CRM, DB) and tech blog, even a couple tech books.

Most businesses I work with aren't broken. They're buried. Too many tools, too many tabs, half the processes living in someone's head, and no single place that tells the team what actually happens next. It's a natural part of a scaling company's evolution—the point where you outgrow the infrastructure that got you here. It may not feel like a great place to be, but I've always thought of it as an exciting time—a time when all signs point to growth! It's just a matter of building and shaping the internal operations and systems to support sustained growth and your future vision for the company. Setting businesses up for that success lands squarely in my wheelhouse, and has been my lifelong career passion. For 15+ years I've worked remotely with U.S. companies, from bootstrapped startups to mid-sized businesses ready to scale. My job has been the same across all of them: take a business that's stretched thin or growing faster than its processes, and bring order to it. From red to black, from chaos to calm, from "we'll figure it out" to a clear, documented way of working. Here's how I actually work: I get to know your people, your business, and I audit your existing systems looking to uncover bottlenecks and missed opportunities. Then I propose systems designed for your use case, not a recycled template, using the right mix of platforms, clear documentation, automation to kill the busywork, and AI where it's most impactful. Once we land on the changes that will best serve you and your team, I build, collaboratively in many cases asynchronously when that's more appropriate. I use change management principles to ensure the team adopts the changes and I iterate with you until it's exactly what you need to run smoothly and scale. Notion is my preferred platform, and where a lot of this work can live. It's flexible and powerful enough to become a true operational hub, and it pairs well with Claude. I also bring extensive Asana experience, and I pick up new platforms quickly, so I can meet your team in whatever stack you already use: Slack, Google Workspace, Microsoft 365, and the AI tools (ChatGPT, Claude, Gemini, Copilot) that fit. The platform is never the point. The point is an organized business set up for clarity, and usability that will grow with you. What I can help with: 📘 Custom Notion & Asana builds: operational hubs, dashboards, and task/project systems 📘 SOPs & documentation: playbooks, templates, knowledge bases, and scripts 📘 Tool optimization, AI, & automation: connecting AI where possible, automating what makes sense, and ensuring simplicity from the user perspective and rich data and visibility from a leadership perspective 📘 KPI dashboards & reporting: based loosely on OKR and 4DX principles with clear numbers, simple tracking, and valuable insights 📘 Change management: so that the team is bought in before it's even rolled out A bit about me: I'm a Canadian based in Mexico with a marketing and entrepreneurship foundation, and a background that runs from consultant to people leader. I've delivered across e-commerce, property management, education, non-profit, and professional services. I'm Top Rated Plus with a 100% Job Success score, and the thread through all of it is the same: I'm organized, I communicate clearly, and I genuinely care about making work lighter, and setting companies up for success. 𝗪𝗵𝗮𝘁 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗦𝗮𝘆: 💎 “Kim’s talent and operational skills are second-to-none.” 💎“...her attention to detail and relentless focus on executing at the highest of levels is unmatched. She was an incredible team player when it came to her role as an individual contributor and that as a people leader. She never shied away from a challenge and was always looking at different ways to get the job done. Reliable as they come.” 💎 I trusted Kim 100% and always knew that she would never let anything fall through the cracks. Her greatest strengths lie in communication, building out systems and processes, and training/managing other team members.” If you think I’d be a great fit, please reach out. I'd be delighted to connect and discuss your project.

Hi, I'm Carol! A Senior Technical and Solution Architect with over 15 years of rich experience spanning a wide array of technologies and industries. Throughout my career, I’ve successfully delivered cutting-edge web and mobile applications tailored to align perfectly with business goals. My expertise lies heavily in Salesforce, including Commerce Cloud, where I focus on creating solutions that prioritize exceptional user experience (UX), functionality, simplicity, and scalability. Whether it’s designing robust systems or crafting future-proof applications, I thrive on turning complex challenges into streamlined, impactful solutions that deliver measurable results. 🔰 𝐌𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: ------------------------------- ✅ Project Management, Leadership & Strategy: ➡️ Proficient in Agile, Scrum, and Waterfall methodologies. ➡️ Expertise in defining project scope, objectives, and deliverables. ➡️ We experienced in leading cross-functional teams and managing projects from inception to delivery. ✅ nCino/Financial Services Solutions: ➡️ Specialized in implementing nCino solutions for financial institutions. ➡️ Deep understanding of financial services processes and compliance requirements. ➡️ Experience in customizing and integrating nCino with other systems. ✅ Salesforce Technical/Solution Architecture and Development: ➡️ Expert in Salesforce customization, development, and integration. ➡️ Proficient in Apex, Visualforce, Lightning components, and Salesforce APIs. ➡️ Skilled in designing scalable and maintainable Salesforce solutions. ✅ AWS Cloud Services: ➡️ Proficient in developing serverless applications using AWS Lambda and API Gateway. ➡️ Expertise in managing AWS services including DynamoDB, S3, and CloudFormation. ➡️ Strong understanding of cloud security and cost optimization strategies. ✅ Data Warehousing & Analytics: ➡️ Skilled in ETL processes, data modelling, and SQL scripting. ➡️ Proficient in data visualization tools like Tableau and PowerBI. ➡️ Experienced in designing and implementing data warehouses using SQL Server and Oracle. 🔰 𝐌𝐲 𝗖𝗼𝗿𝗲 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀 ---------------------------------------------- ➡️ Always deliver before the deadline: Committed to timely and reliable project delivery. ➡️ Microservices architecture: Advocating for scalable and fault-tolerant architectures. ➡️ Creative problem-solving: Strong initiative and ability to tackle complex challenges. ➡️ Business-oriented solutions: Focused on creating solutions that align with business objectives and enhance user experience. ➡️ Excellent communication skills: Fluent in English with strong interpersonal and presentation skills. ➡️ Up-to-date with the latest technologies: Continuously learning and adapting to new technological advancements. 🔰 Industry Experience ---------------------------------------------- ➡️ SaaS: Developing scalable software solutions for various business needs. ➡️ B2B: Creating platforms that facilitate business-to-business transactions and services. ➡️ Marketplace: Building marketplaces that connect buyers and sellers efficiently. ➡️ Fintech: Implementing secure and compliant financial technology solutions. ➡️ Health: Developing healthcare applications that improve patient care and management. ➡️ E-commerce: Creating robust e-commerce platforms that drive sales and customer satisfaction.

Software Architect/Senior Developer/Technical Manager with more than 20 years of experience. Salesforce Certified Administrator 06/07/2020. Amazon Web Services Certified Solutions Architect 05/11/2017. Amazon Web Services Certified Developer Associate 08/26/2017. Proven abilities in cutting edge technologies including J2EE technologies, Cloud Services (Salesforce), distributed applications, Enterprise Messaging, SaaS, Java, parallel processing, OO Design, ORM and fault tolerance / high availability. • Application design, development, architecture and performance tuning • Middleware • Solaris and Linux platforms. • SaaS, PaaS, IaaS • CRM • Agile/Scrum (and Kanban) Core Skills • Application architecture. • Microservices. • Performance tuning. • Middleware administration. • Sizing and capacity planning. • Release management. • Deployment architecture. • Excellent trouble-shooting skills. • Platform upgrades. • Technically directing and managing off-shore development teams. • Vendor management. Industries  Telco  Cable  Retail

Enterprise Agentic AI Architect | Microsoft Copilot | Azure AI | Power Platform I help enterprises build production-grade AI agents, AI automations, and intelligent business systems using Microsoft Copilot Studio, Azure AI, Power Platform, Dynamics 365, and Azure OpenAI. With 15+ years of enterprise experience across Microsoft ecosystems, I specialize in designing scalable AI solutions that go beyond simple chatbots — including: ✅ Multi-Agent AI Systems ✅ AI Workflow Automation ✅ Microsoft Copilot Studio ✅ Azure OpenAI & Azure AI Foundry ✅ RAG Architectures (Retrieval-Augmented Generation) ✅ Enterprise AI Governance & Security ✅ AI-Powered CRM & ERP Automation ✅ Prompt Engineering & PromptOps ✅ AI Integrations with Dataverse, APIs & Azure Functions ✅ Dynamics 365 + AI Modernization ✅ Power Platform Automation Solutions I have worked on enterprise implementations for banking, finance, insurance, tax, customer service, and large-scale business transformation projects involving thousands of users globally. What I Can Help You Build 🔹 AI Voice Agents 🔹 AI Customer Support Systems 🔹 AI Sales Assistants 🔹 AI Knowledge Bots 🔹 AI Document Processing Pipelines 🔹 AI Workflow Automation 🔹 AI-powered CRM Systems 🔹 Multi-Agent Orchestration Systems 🔹 Enterprise Copilot Solutions 🔹 AI Integrations with Microsoft Ecosystem Technologies & Platforms Microsoft Copilot Studio Azure OpenAI Azure AI Foundry Power Platform Power Automate Dataverse Dynamics 365 Azure Functions Semantic Kernel AI Builder LangChain OpenAI APIs REST APIs SharePoint Power BI C#/.NET Why Clients Work With Me ✔ Enterprise Architecture Mindset ✔ Production-Ready AI Solutions ✔ Strong Communication & Consulting ✔ Microsoft Ecosystem Expertise ✔ AI + Business Process Understanding ✔ Scalable & Secure Design Patterns If you are looking for an expert who can bridge AI innovation with real business implementation, I’d be happy to help.

Senior solutions architect and developer, Kentico MVP & .NET expert, aviator/pilot, former biologist and veterinary clinician getting back onto Upwork after a two-year hiatus handling private architectural contracts, so while my 'Success Score' looks like it’s resetting, my 20+ years of senior dev experience is very much intact. I have over 20 years experience in .NET development, architectural strategy, API integrations, and security and performance refactoring. I don't just write code—I design resilient systems that solve business-critical challenges. Whether you are struggling with a "black box" legacy system that needs modernizing or a complex DXP integration that keeps failing, I provide the technical leadership and execution required to stabilize and scale your platform. I have degrees in Chemistry, Biology, and Computer Science, and am a licensed Private Pilot and hobbiest mechanic. My Core Specializations: Architecture & Modernization: Transforming aging .NET legacy systems into high-performance, modern web applications. DXP & CMS Excellence: Expert-level implementation and maintenance for Kentico, Xperience by Kentico, Sitefinity, and any other .NET based DXP. Complex Integrations: Seamlessly connecting Ecommerce (Stripe, UPS, Tax APIs), CRM (Salesforce), and Marketing Automation (Marketo). Rescue & Recovery: Identifying and fixing deep-seated architectural bugs and security vulnerabilities that others miss. Technical Project Management: Providing the grooming, scoping, and detailed dev specs necessary to ensure projects are delivered on time and without technical debt. Why Clients Partner With Me: Beyond my technical stack (C#, .NET Core, MVC, Azure/AWS, SQL), I bring the perspective of a Licensed Private Pilot—I value checklists, precision, and maintaining a "cool head" under pressure. I prioritize clear, frequent communication to ensure that business goals and technical execution are always in perfect alignment. If you have a complex project that requires an architect’s eye and a developer’s precision, let’s discuss how I can help you reach your goals.

I build scalable AI-powered, cloud-native systems that solve real business problems — fast, securely, and at production quality. With 15+ years of experience across AI automation, cloud architecture, and full-stack engineering, I help companies transform complex ideas into reliable, revenue-generating software. I’ve engineered solutions for Comcast, Idea Evolver, the Federal Reserve, and multiple startups across the US, Europe, and Africa. As a former Senior Software Engineer, Senior Cloud Engineer, and CTO/founder, I bring a rare combination of deep technical expertise and business strategy. What I Build 🔹 AI/ML Integration & Automation AI-powered scoring engines Predictive analysis features OpenAI & custom model integrations Data workflows (Airflow, Kafka, Spark) Intelligent automations for SaaS 🔹 Cloud Architecture & DevOps (AWS, GCP, Hetzner) Scalable cloud systems (Lambda, ECS, Fargate, GKE) Microservices & distributed architectures CI/CD pipelines (GitHub Actions) Docker containerization Security, monitoring, & cost optimization 🔹 Full-Stack & Backend Engineering Golang high-performance services Node.js/Express microservices React / Next.js front-ends REST APIs, GraphQL PostgreSQL, MongoDB, DynamoDB Why Clients Trust Me ✔ 15+ Years Engineering Experience Across enterprise, startup, and high-security environments. ✔ Delivered Multi-Million-User Solutions Including Comcast’s omni-voice platform and ML-driven sales systems. ✔ Founder & CTO Mindset I do more than write code — I architect systems, anticipate edge cases, and ensure long-term scalability. ✔ Cross-Cultural & Bilingual Fluent in English & French, ideal for international teams. ✔ Strong Communication & Leadership Led engineering teams, mentored devs, and drove projects from concept → launch → optimization. Example Results ⚡ Built a machine-learning sales platform predicting customer pain points for Comcast ⚡ Designed cloud infrastructures reducing operational costs by 20% ⚡ Developed automated testing frameworks for enterprise SaaS platforms ⚡ Architected AI-powered scoring and automation engines for SaaS products ⚡ Delivered secure microservices and APIs supporting tens of thousands of users Tech Stack Languages: Go, Python, JavaScript/TypeScript Front-End: React, Next.js, Angular Back-End: Golang, Node.js, Microservices Cloud: AWS (Lambda, ECS, RDS, DynamoDB, Aurora), GCP (GKE, Firestore), Hetzner Data: Kafka, Spark, Airflow, Pandas Infra: Docker, Kubernetes, GitHub Actions, Cloud Foundry Databases: PostgreSQL, MongoDB, DynamoDB, Firestore Other: Redis, ElastiCache, API design, CI/CD, security best practices (OWASP 10) Certifications Google AI/ML Certification AWS Certified Solutions Architect – Cloud Quest AWS Certified Serverless Developer – Cloud Quest Portfolio Highlights 1. AI-Powered Applicant Scoring Engine (ATS) Reduced screening time by 60% using custom AI workflows. 2. Omni-Voice Platform (Comcast) Designed and built Go-based voice services integrated with Amazon Alexa and Google Actions. 3. Sales Prediction ML Platform (Comcast) Delivered predictive analytics to power smarter sales cycles. 4. Custom CRM (KCRM) – SME Automation Full-stack CRM with lead scoring, dashboards, and reporting. 5. Cloud Infrastructure Optimization Migrated and modernized systems, reducing cloud costs by 20%. Availability ✔ Full-time or part-time ✔ Flexible to US/EU/Global time zones ✔ Immediate start for serious projects Let’s Build Something Exceptional If you want production-grade AI features, scalable cloud architecture, or fast high-quality engineering, I’m ready to help. Send me a message — I can share a free architecture sketch within 20 minutes.

I build automation systems and tools that earn and save tens of thousands of dollars each month for high-performing businesses. Let's talk about how we can grow your business together. → I added $420,000/year to a publishing company through a creaeting service suite. → I added $23,000/month in revenue by building, launching and scaling coffee subscription service. → I fully automated back-office operations for a $30M+ ARR e-commerce business. → I reduced annual operating costs from $3M to $730k for a software product company. --- Over the past 20 years as a software developer and architect, I've built systems for companies of all sizes—from small businesses to high-throughput enterprises handling massive daily operations. This includes custom software development, AI workflows with LLM integration, full content delivery systems, CRM platforms, ERP and fulfillment integrations, and payment system connections—sometimes integrating up to 15 systems simultaneously. My extensive experience in product and software development allows me to create solutions with exceptional UX. I work with AI-related tools including GPT, Claude, Node.js, n8n, Make, OpenCode, Agenting Workflows to deliver fast, reliable solutions. Systems I've built include: - Robust e-commerce integrations with 1M+ events daily (sales, fulfillment, payments), - CRM systems, - Modern CMS systems with smart content suggestions (LinkedIn, Insta, TikTok), - Lead generation systems based on cold emails and content creation, - Support chats (internal, external) → Smart RAG solutions.

Senior AI engineer and architect with 13 years' experience of shipping production software. I split my work across two specialties: LLM-powered systems (RAG, AI agents, document automation, voice AI) using LangChain, CrewAI, Claude and OpenAI; and enterprise web platforms — particularly Adobe AEM and Umbraco CMS implementations and migrations. WHO I'VE BUILT FOR - Visa — Senior Consultant + Staff Engineer (6+ years). Built Cybersource Developer Center REST APIs, developer SDKs, marketing platforms, internal developer tooling and AI-enabled workflows and AI Chatbots, MCP. - Valtech, Publicis Sapient — Adobe AEM implementations at enterprise scale (Liferay-to-AEM content migrations, Solr search integration, custom AEM components, AEM Social Communities, multi-site setups, OSGi services). - 27 Technologies (est. 2014) / NicorAI — 10+ years platform engineering depth across Java, .NET/C#, AEM, Umbraco, React, Node, Python; now leading AI services delivery for B2B clients. WHAT I BUILD ON UPWORK — AI Services — - RAG / AI Chatbot systems — Claude or OpenAI + LangChain + vector DB (Pinecone, PGVector, Weaviate). Multi-language. Eval harness included. - AI Agents & Workflow Automation — LangChain, CrewAI, human-in-the-loop checkpoints, integration with CRM / Email / Calendar / Slack. - Document Processing — OCR (Textract / Tesseract) + LLM extraction (invoices, contracts, forms, ID documents), schema validation, automated routing. - Voice AI — Twilio / Exotel telephony bots, real-time speech-to-text, intent + slot-filling, multilingual support, sentiment analytics. - AI-integrated full-stack — Next.js / Node / Python / React Native with embedded AI features. — Enterprise Web & CMS — - Adobe Experience Manager (AEM) — implementation, custom component development, OSGi services, content migrations from legacy CMS (Liferay, Drupal, WordPress), Solr/SOLR search integration, AEM Cloud Service, AEM Sites + Assets + Forms. - Umbraco — .NET-based CMS builds, custom property editors, multi-site setups, content workflow. - Headless CMS — Strapi, Contentful, Sanity for API-first content delivery. - E-Commerce — Shopify, WooCommerce, custom storefronts, AI-driven product recommendations layers. - Content platform migrations and modernizations — legacy CMS to modern stack with zero-downtime cutover. HOW I ENGAGE - Hourly: $60/hr (lower for 20+ hr/wk commitments) - Fixed-scope AI builds: typical $2K–$15K, 3–6 weeks - Fixed-scope AEM implementations / migrations: $5K–$30K, 4–10 weeks depending on scope - Discovery + architecture session: $497 (5-day output → concrete fixed-scope quote) - Retainer / dedicated capacity available for ongoing engagements I respond within 2 hours during India business hours (with 4-hour US overlap arranged for active projects). India-based, fluent English, comfortable working across US / EU time zones. Share your project and I'll come back with concrete scope + price within 24 hours.

Hi 👋 , I’m a software developer specializing in AI automations, workflow engineering, and custom application development, with professional experience across Electronic Arts (EA), JPMorgan Chase, CECsoft, and multiple high-growth startups. I help businesses automate processes, build intelligent systems, scale internal operations, and turn complex ideas into reliable, production-ready software. I bring a rare mix of AI engineering, backend development, product thinking, and automation strategy. My work spans healthcare, fintech, gaming, creator systems, and startup operations—giving me a practical understanding of how to build tools that save time, increase efficiency, and directly impact revenue. At CECsoft, I engineered backend logic for a live patient scheduling system, optimizing Python workflows, improving availability matching, and reducing lookup latency by 20% during peak traffic. I redesigned parts of the workflow UI to make staff operations faster and more intuitive, and resolved system bottlenecks through database query optimization. At Electronic Arts, I worked as a Product Management Intern on a strategic RPG mobile game, building an AI-powered KPI framework, analyzing player behavior, and creating dashboards that influenced retention and monetization decisions. I translated data-driven insights into product recommendations and presented them to cross-functional teams. At JPMorgan Chase, I built a Python-based financial data engine used by 10K+ users to improve accuracy for large datasets. I also developed a real-time price-update algorithm to enhance market trend analysis and created interactive visualizations using Perspective to support faster, more informed financial decision-making. Earlier, at a stealth startup, I delivered AI automation systems and revenue-focused campaigns, collaborating with influencers (2M+ total audience) to drive $30K+ from a mastermind event. I built workflows, automation frameworks, and internal tools that standardized operations and streamlined B2B delivery. Alongside industry roles, I’ve developed custom software and automation systems for clients—ranging from AI voice-agent CRMs to automated lead pipelines, full-stack SaaS platforms, and intelligent data-sync engines. I’ve also created public-facing tools, websites, and AI integrations that combine engineering with practical business workflows. Technical Capabilities AI Automation n8n, Zapier, Make, OpenAI, VAPI, ElevenLabs • AI agents and conversational systems • Automated workflows & task orchestration • Voice-agent pipelines and intelligent lead systems Full-Stack Development JavaScript, Python, Node.js, React • Dashboards, internal tools, REST APIs • Authentication, payments, real-time apps Integrations & Infrastructure • API integrations, OAuth flows, webhooks, cron jobs • AWS, Firebase, Vercel, Docker Business/Operational Systems • CRM automations, chatbot workflows, data pipelines • Scheduling engines, analytics dashboards • Custom backend logic + workflow engines What You Get Working With Me • End-to-end project management: concept → architecture → build → deployment • Clean, scalable, well-structured code built for long-term growth • Daily or weekly progress updates with transparent timelines • A developer who understands both the technical and business sides • Systems designed for reliability, automation, and efficiency • A focus on solving real problems—not adding unnecessary complexity I work best with founders, teams, and businesses who want to move quickly, automate intelligently, and build software that saves time, reduces costs, and creates leverage. If you’re looking to streamline operations, automate manual processes, integrate AI into your workflows, or build a custom software product from the ground up, I can help bring your idea to life with speed, clarity, and reliability. I am your guy.