Client Operations Leader & SDR Specialist with 4+ years driving revenue through high-volume outreach and flawless execution. Crushed 600+ calls daily at MMCY Tech, collecting proxy votes; built a custom CRM from scratch, slashing costs 15% as Ops Manager for 20-person teams at Joy Park Fly (48% satisfaction spike); and scaled law firms as General Manager at SmallFirmware through targeted SEO/client wins. Expert in Pipedrive, Slack, and Notion. I am currently generating pre-screened homeowner leads for electricians at Northbridge Electrical, while simultaneously seeking roles as a client operations specialist. Thrive in structured, high-activity environments—cold calling, CRM hygiene, stakeholder alignment, and proactive follow-ups are my superpowers. Addis Ababa-based but U.S.-hours ready, blending civil engineering precision with sales grit to deliver measurable client wins. Let's connect on remote ops opportunities!

For the past 9+ years, I've helped businesses across different industries grow by understanding their clients, identifying opportunities, and improving the way they sell and grow. I specialize in Business Development, Account Management, and Commercial Strategy. Whether it's refining your sales process, qualifying leads, managing client relationships, or translating complex products and services into clear business value, I enjoy helping businesses create value beyond the sale.

Customer support and customer service specialist with more than five years of experience in different industry. ⭐ Having worked with many companies and startups I have gained a valuable and unique skill set that has been more than game-changing for my clients. ⭐ I have a proven track record of success in every position I've held and every project I've worked on and my clients have only great recommendations to give about me. Feel free to check my Upwork rating and reviews. ⭐ I'm a very motivated and highly functional individual with a strong desire to continuously learn and stay on top of the newest trends and technologies and leverage them to improve processes and drive business success. ⭐ I have gained expertise in customer support, customer service, customer care, tech support,customer onboarding, and customer experience. ⭐ I'm also committed to expanding my knowledge and skills in business and leadership to provide the best value and make informed data-driven decisions. I have excellent: - Communication Skills (written and verbal) - Organizational Skills and attention to detail (detail-oriented) - Problem-solving ability and superior ability to work under pressure. -Timely and responsive customer support. -Consistent follow-up to ensure customer satisfaction. -Expertise in using various customer service tools and software. -Dedication to maintaining a high level of professionalism and courtesy. Tools I use: - MS Office suite, Microsoft Teams, Calendly - GSuite, Google products. - Ticketing and CRM systems such as Zendesk, HelpDesk, Jira, Helpdesk, Hubspot, Georgias, Freshdesk, Close, Ringcentral, Zoho, Salesforce, , Five9, Open Phone, Justcall, Zapier, Shopmonkey and Calendly - Communication: Slack, Zoom, MSteams and Google Meet. - Other utility tools: Canva. ⭐ My goal is to deliver the highest quality possible and to do whatever is necessary to guarantee the full satisfaction of my clients. ⭐ Don’t hesitate to get in touch with me if you need any of my services, or if you just want to have a friendly chat (for free) ✨

Most founder-led teams don't have a broken sales problem. They have a broken operations problem — leads falling through, no one owning the CRM, follow-ups depending on memory, and the founder carrying everything in their head while trying to close. I fix that layer. I come in, assess how your sales operation actually works, build the system that holds it together, and run it day to day so nothing slips. Not as a task executor. As the person accountable for making sure the whole thing functions. My background spans sales, business development, and operations since 2016 — including end-to-end outbound work, CRM builds from the ground up, and ongoing operational support for founder-led teams scaling from chaos to consistency. Today I work as a fractional operational lead — embedded enough to own the system, independent enough that you never have to manage me. Who I work best with: Small teams of 2–10 people, founder-led, where someone needs to own operations without being supervised. Typically businesses that are growing and need the infrastructure to catch up with their ambition. What changes when I'm involved: Leads stop falling through The CRM becomes a tool people actually trust Follow-ups happen without reminders Founders get visibility without doing the work themselves Operations hold together as volume increases I'm not a fit for micromanaged environments, commission-only roles, or short-term task work. I'm a fit when you need someone to own a function and keep it running. WHAT I DO Sales Operations & CRM Leadership I don't just set up CRMs — I build the operational logic behind them and maintain them long term. Full CRM setup and buildout from scratch Pipeline design, deal stages, task flows, follow-up sequences Data cleanup, tagging, deduplication, ongoing hygiene Reporting and visibility for founders and managers Tools: HubSpot, Pipedrive, Apollo, ActiveCampaign Outbound Pipeline Support When teams need consistent outbound execution alongside operational oversight: Cold and warm outreach across phone, email, and LinkedIn Lead research and list preparation Reply monitoring and routing Comfortable handling 20–60 outbound calls daily when needed Operational & Executive Support The administrative layer that prevents founder overwhelm: Task and priority coordination SOP creation and documentation Tracker and internal system maintenance Process improvement and gap identification HOW CLIENTS USE ME Most clients bring me in for one thing and quickly trust me with more — because once someone owns the operational layer and thinks beyond their job description, the value compounds. I've been trusted with CRM ownership, sales process redesign, onboarding documentation, and cross-functional coordination — often beyond what was originally discussed. That's not scope creep. That's what happens when the right person owns the right layer. WORKING STYLE Low-maintenance and independently driven Notices problems before they're urgent Communicates clearly, calmly, and directly Comfortable with sensitive business data Consistent over time, not just at the start Good fit if: You need one person accountable for sales operations — someone who builds the system, runs it, and improves it over time without being managed. Not a fit if: You need a task executor, a commission-only closer, or someone who needs daily direction.

Are you spending too much time managing emails, calendars, CRM updates, client follow-ups, and administrative tasks instead of growing your business? I'm here to help. I'm an Executive Virtual Assistant with 10+ years of experience in customer relationship management, administrative operations, and executive support, including 2+ years of providing remote support to entrepreneurs and growing businesses. I help streamline daily operations, organize workflows, and keep your business running efficiently. I can support you with: Executive & Administrative Support Calendar & Email Management CRM Management & Data Cleanup Lead Generation & Prospect Research Client Onboarding & Follow-up Internet Research & Data Entry Google Workspace & Microsoft Office Airtable & Smartlead Documentation & Spreadsheet Management I believe great support is about more than completing tasks. It's about creating organized systems, maintaining accurate data, improving communication, and giving you more time to focus on growing your business. If you're looking for a reliable, detail-oriented Executive Virtual Assistant who communicates proactively, takes ownership, and delivers consistent results, I'd love to help your business stay organized and productive.

Expert B2B SDR / Appointment setter / Cold Caller. With seven years of experience in the US market, mainly focused on SaaS and technology products. I have worked for companies that offer different types of products and services such as SaaS, Digital Marketing, Real Estate, Business Consultation, Health insurance, Dental and Medical instruments, and Shipping services. Has experience with almost every software or CRM that might be used with your project. 📞 Here's a call recording sample if you would like to hear my accent: bit.ly/3dnQ3aQ Kindly check my profile to see the reviews I have got on past projects, and please send me an invite If you have a project that we can discuss.

Scuba diver in my free time, and when I’m not exploring the oceans, I’m immersed in the marketing world. My name is Jéssica, but you can call me Jessi. I’m from Curitiba, Brazil, with a degree in Business Administration and a postgraduate specialization in Marketing, focused on the digital field, with over 8 years of experience in the industry. Solving problems creatively has always been part of my life, whether through my hobbies in crafting or the strategies I apply daily. I have extensive experience with digital platforms, having worked with startup teams and had the opportunity to support companies like Refinery Sal Diana and the food industry client Super Suco, from my agency’s portfolio. I’ve also worked in various other sectors such as retail, e-commerce, non-profits, beauty, and legal services. Today, as a hands-on marketer and facilitator, I’m diving into new projects aligned with the UN’s Sustainable Development Goals (SDGs) while expanding my environmental knowledge. Besides bringing extensive experience in creating sponsored campaigns, building strategic partnerships, launching products, marketing automation, and constantly analyzing metrics and market mapping. All of this has brought me a diverse skill set, always in tune with an incredible squad.👌 The digital tools I use are an extension of my expertise. Google Products? I navigate them with confidence. Automation with Zapier and Integromat? I streamline processes before the need even arises. Email marketing and push notifications? I engage audiences thoughtfully and respectfully. For organizing ideas and projects, Asana, Trello, and Pipedrive are indispensable partners in my workflow. This journey has shaped me into a well-rounded professional, ready to operate across various functions, connect people, and develop forward-thinking solutions with a focus on the future. • Implement automation in the sales funnel; • Plan and manage online advertising campaigns; • Build online brand reputation; • Endomarketing (collaborating in the daily consolidation of the company's identity among employees); • Monitor the brand's online presence and implementation of actions; • Manage of budget and media planning to be published; • Improve the Customer Experience.

𝗜'𝗺 𝗮𝗻 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝗱 𝗙𝘂𝗹𝗹 𝗦𝘁𝗮𝗰𝗸 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 & 𝘼𝙄 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 𝗘𝘅𝗽𝗲𝗿𝘁 𝘄𝗶𝘁𝗵 𝗼𝘃𝗲𝗿 𝟴 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗵𝗮𝗻𝗱𝘀 𝗼𝗻 𝘄𝗼𝗿𝗸. I help businesses turn complex, repetitive process into simple, smart workflows. From 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 to custom software, I focus on building solutions that save time and make teams more productive. Whether you need to build something from scratch or optimize your existing systems, I'm here to make it seamless. My expertise is in creating custom automations, API Integrations, AI Powered Solutions that not only solve problems but also add real value to your business. Together, we can transform your workflows into smarter, faster, and more efficient processes that save time and boost results. Here's how I add value as a Full Stack Developer & 𝘼𝙄 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 Specialist: ♦ Automating complex workflows using tools like Make.com, n8n, Zapier, Vapi and ManyChat. ♦ Designing AI driven bots with ChatGPT, Claude, Voiceflow, Retell and ManyChat. ♦ From lead generation to email outreach tools like Airtable, Pipedrive, GHL, Google Sheets. ♦ Creating scrapers to collect, analyze, and transform data into actionable insights. ♦ Connecting platforms like Wordpress, Shopify, WooCommerce with automated workflows. ♦ Integrating tools such as Slack, Trello, Asana and ClickUp with automation. ♦ Building apps and CRMs using React, Nodejs, PHP, and MySQL/PostgreSQL. My 𝘼𝙄 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 & Development Workflow: My approach is focused on understanding your business needs and building solutions. ✨ Step 1: Discuss your challenges and goals to define clear 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 or development. ✨ Step 2: Map out workflows, integrations, and system architecture that everything is scalable. ✨ Step 3: Build custom software or automation workflows using tools Make.com, n8n, React etc. ✨ Step 4: Test fine tune workflows to check everything runs perfect without bottlenecks. ✨ Step 5: Deliver a ready to use solution and provide ongoing support to keep at its best. Tools & Expertise: ⚙︎ 𝘼𝙄 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣: Make, Zapier, N8n, ManyChat, Vapi, Voiceflow. ⚙︎ Databases & CRM: Airtable, Pipedrive, Go High Level, MongoDB, MySQL, and PostgreSQL. ⚙︎ Development: React, Python, PHP, and Node.js. ⚙︎ CMS & E-Commerce: Wordpress, Shopify, and WooCommerce. ⚙︎ Management: Slack, Trello, Asana, ClickUp, and Google Sheets. Whether you need a custom automation system, a web app, or AI driven workflows, I've got you covered. 𝙇𝙚𝙩 𝙢𝙚 𝙢𝙖𝙣𝙖𝙜𝙚 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜, 𝙛𝙧𝙤𝙢 𝙥𝙡𝙖𝙣𝙣𝙞𝙣𝙜 𝙩𝙤 𝙡𝙖𝙪𝙣𝙘𝙝 𝙤𝙧 𝙛𝙧𝙤𝙢 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 𝙩𝙤 𝙛𝙪𝙡𝙡 𝙞𝙣𝙩𝙚𝙜𝙧𝙖𝙩𝙞𝙤𝙣. 𝙏𝙤𝙜𝙚𝙩𝙝𝙚𝙧, 𝙬𝙚 𝙬𝙞𝙡𝙡 𝙢𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙬𝙤𝙧𝙠𝙛𝙡𝙤𝙬 𝙥𝙚𝙧𝙛𝙚𝙘𝙩 𝙖𝙣𝙙 𝙧𝙚𝙖𝙙𝙮 𝙩𝙤 𝙡𝙖𝙪𝙣𝙘𝙝! Client Feedbacks: ╰┈➤ "Contractor did an excellent job, will use again." — Jason R. | ⭐⭐⭐⭐⭐ 5.00 | Make, Browse AI, OpenAI Report (G-Docs) | Oct 14, 2025 | 🇺🇸 USA ╰┈➤ "While we couldn’t complete the project due to platform delays, Abdul was professional and communicative throughout. He contributed valuable work during the early stages, and we appreciate his efforts." (Private feedback summary) — KyThomas | ⭐⭐⭐⭐⭐ (Private Review Only) | WordPress Developer – Nanny Marketplace | Jan–Feb 2025 | 🇺🇸 USA ╰┈➤ "Working with Abdul was a breeze. He is knowledgeable, professional, and prompt. Would definitely recommend him to anyone who needs to get work done regarding API or anyone who needs a full-stack dev." — Brenda C. | ⭐⭐⭐⭐⭐ | API & Full-Stack Development | 🇲🇾 Malaysia ╰┈➤ "Extremely pleased with Abdul’s work. Great quality, great speed, & he even went above and beyond for us! Not the first time we’re working together & will definitely be working with him again!" — Brenda C. | ⭐⭐⭐⭐⭐ 5.00 | Breakdown API Sync | Aug 8, 2021 | 🇲🇾 Malaysia ╰┈➤ "Great working with Abdul! He is one of the best in terms of knowledge, codes & speed. He helped us optimise our customised website & it loads much much faster than before! Definitely will be working with Abdul for future projects! Trust him with your projects, he knows what he is doing." — Brenda C. | ⭐⭐⭐⭐⭐ 5.00 | Website Optimization | Jul 20, 2021 | 🇲🇾 Malaysia ╰┈➤ "Abdul’s code is clean and systematic. He is very knowledgeable when dealing with APIs, WordPress, and servers. He went above and beyond to help us. Definitely will work with him again!" — Jason S. | ⭐⭐⭐⭐ 4.85 | Vicidial Expert | Aug 31, 2022 | 🇨🇦 Canada ╰┈➤ "Abdul completed several of my web projects based on WordPress, eCommerce, and CRM. He has a professional attitude, is responsible, and most importantly — he delivers on time. I highly recommend him." — Shahid A. | ⭐⭐⭐⭐⭐ | WP, CRM & eCommerce Development | 🇺🇸 USA Last Updated: October 15, 2025.

🤷Hi there! Need a 𝑺𝑼𝑷𝑬𝑹 𝑽𝑬𝑹𝑺𝑨𝑻𝑰𝑳𝑬 𝑨𝑺𝑺𝑰𝑺𝑻𝑨𝑵𝑻 who handles tasks like a 𝙧𝙤𝙘𝙠𝙨𝙩𝙖𝙧? 𝐈 𝐀𝐌 𝐘𝐎𝐔𝐑 𝐕𝐈𝐑𝐓𝐔𝐀𝐋 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐏𝐀𝐑𝐓𝐍𝐄𝐑! 🥇Cum Laude Graduate & Scholar ✅Experienced A+ Virtual Assistant ✅Social Media Rockstar ✅Email Management / Marketing ✅Canva Pro 🏆Here is how I can help you 👇👇 🔥𝙑𝙄𝙍𝙏𝙐𝘼𝙇 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 ✔Provides remote administrative support by managing emails, scheduling appointments, conducting research, and organizing digital files to enhance business efficiency. ✔Create and send invoices and offer bookkeeping support. 🔥𝙎𝙊𝘾𝙄𝘼𝙇 𝙈𝙀𝘿𝙄𝘼 𝙈𝘼𝙉𝘼𝙂𝙀𝙈𝙀𝙉𝙏 ✔Helping brands build connection and visibility with expertise in storytelling, informative and entertaining content creation. 🔥𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 ✔Serves as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction through various communication channels. 💻I'm proficient with these tools: ☑️Google Suites ☑️Microsoft Suites ☑️Zoho, Notion, Asana, Trello, Monday.com ☑️Social Media Platforms ☑️Canva Pro, Capcut ☑️Zoom ☑️Buffer, MissingLettr ☑️QBO ☑️MailChimp, Supportbee ☑️Grammarly, Gemini, ChatGPT ☑️Wordpress, GoDaddy ☑️VidIQ ☑️NordVPN, Lastpass ☑️Shopify ☑️System.io All my best feelings, Mera Jane R.

Are you looking for a dedicated partner who can bridge the gap between creative vision and technical execution? With over 12 years of experience as a Virtual Administrator and Marketing Operations Specialist, I provide the "full-stack" support that growing businesses and creators need to scale efficiently. Since starting my journey on this platform in 2012, I have evolved alongside the digital landscape. I don’t just handle tasks; I build and maintain the systems that allow founders to focus on their genius while I handle the creative assets and technical workflows. Core Expertise: Video Production: Expert in short-form editing for social media ads and testimonials. Ad Creative Strategy: Developing multiple visual hooks and variations of winning concepts to optimize marketing performance. Faceless Content: Building brand authority using AI tools and screen-based storytelling. Workflow Automation: Building seamless integrations to eliminate repetitive data entry and connect your software stack. Database Management: Full-scale setup and maintenance of customer relationship platforms and lead tracking systems. Partnership Development: Identifying and vetting creators and mentors to build successful affiliate programs. Operations Management: Organizing complex workflows and managing team tasks using industry-standard project tools. A Proven Track Record (2012 – Present): Over the past decade, I have transitioned from a general assistant into a specialized operations partner. My experience spans multiple industries, including digital agencies and creator-led businesses. I take pride in being a reliable anchor for my clients, ensuring that every project is executed with precision.