🏆 Among Top 1% Expert-Vetted Talent on Upwork🏆 Result-oriented DevOps & Gen AI Engineer with over 10 years of experience, I excel in creating and applying effective DevOps practices for high-traffic applications. I build practical GenAI solutions that solve real business problems. My focus is on making systems efficient, reliable, and scalable, aligning closely with your business needs. ⏱ General availability UTC: 10am-11pm, ET: 6am-7pm, PST: 3am-3pm. After working with MNCs like TCS, Fico, AutoDesk, and VISA Inc., Now I've shifted to full time freelancing. My goal is to help businesses use cloud technology effectively and affordably. I am committed to leveraging my skills to provide a real impact on your business. Insights of my recent work: ☞ Single-handedly designed and developed the infrastructure and implemented robust DevOps practices for many applications serving more than 100 millions of users a month. ☞ AWS 4x Certified Cloud Solutions Architect.     ↳ AWS Certified Solutions Architect – Professional     ↳ AWS Certified Solutions Architect – Associate     ↳ AWS Certified Developer – Associate     ↳ AWS Certified SysOps Administrator – Associate ☞ Over 10 years of hands-on experience with AWS, Google Cloud, and Azure. ☞ Extensive experience in Infrastructure as Code (Terraform, CloudFormation, CDK). ☞ Expert in securing infrastructure and achieving compliance like HIPAA, PCI-DSS, GDPR, ISO, and additional regulatory frameworks. ☞ Highly skilled in migrating legacy applications to AWS, Azure, and GCP. ☞ Proficient at setting up CI-CD pipeline for various application such as MERN, Python, PHP and etc. ☞ Expert in building Serverless application using ServerLess Framework, SAM and SST. ☞ Experienced in Dockerizing complex applications and running them on orchestrators such as EKS, GKE, and AKS. ☞ Experienced in AWS GEN AI services such as Textract, Comprehend, Kendra, Bedrock and Sagemaker ☞ Designed and delivered 10+ GenAI-powered services covering document intelligence, conversational AI, and automated support ticket workflows ☞ Proficient in implementing monitoring solutions including New Relic, Datadog, Prometheus, Grafana, and more. ------------------------------------------------------------------------------------------------------ Skills : ------------------------------------------------------------------------------------------------------ ♚ Build, Configure, and Troubleshoot the AWS environment. ♚ Migration, Deployment of existing websites, and application to the Aws cloud. ♚ Linux Server Administration. ♚ Dockerizing application, Setting up CI-CD for Automatic Deployment. ♚ Chef and Terraform configuration, deployment, and Orchestration. ♚ Experience in Writing infrastructure as a code so that you will get the full benefit of automation. ♚ Serverless (Node.js, Python ). ♚ Code development in python and AWS SDK. ♚ Textract, Comprehend, Kendra, AWS Recognition ♚ Python Automation Expert. ♚ Monitoring setup using Prometheus, Grafana. ------------------------------------------------------------------------------------------------------- Toolkit ------------------------------------------------------------------------------------------------------- ⓵ AWS (EC2, RDS, S3, CloudFront, ECS, Lambda, IAM, network routing, VPC, Route 53, API Gateway, KMS, Certificate Manager, SSM, etc) ⓶ CloudFormation, Terraform ⓷ Docker, ECS, EKS, GKE, AKS and On-Prem Kubernetes. ⓸ CI/CD, Code Build, Code Commit, Code Deploy, Jenkins, Travis CI ⓹ Linux (Ubuntu/RedHat/Centos/Amazon Linux) ⓺ Amazon Bedrock, Anthropic Claude, LangChain, Weaviate, Hugging Face ⓻ MySQL, PostgreSQL, NoSQL/DynamoDB ⓼ Agile Methodologies ⓽ DevOps principles.

In the AI era, almost anyone can build software now. People who never wrote code are shipping products on Product Hunt. They hope it sells. Some actually do. But without an engineering background, most of them hit a wall. As the product grows, it must stay online, handle many users, and keep data safe. That wall has a name: DevOps and Security. It dictates if a growing product survives or breaks. And none of AI can do it for you. That wall is where I've spent my career. For five years I ran the systems of a top Vietnamese insurance company. There, "the system is down" is never allowed. Every change is monitored. Every risk is written down. Security is the whole job, not an afterthought. For over ten years, I've kept important systems reliable everywhere. On your own servers, using Kubernetes and OpenStack. And on all three major clouds: AWS, Google Cloud, and Azure. I'm certified in every of them, plus the Golden Kubestronaut. That means every Kubernetes certification that exists. With the teams I help, the results are clear. Updates go out 75% faster. 70% fewer of them fail. New features launch 80% more often. Problems get fixed 70% faster. Recently, I added something new to the belt. I earned all four of Anthropic's Claude certifications, every program they offer. Now I bring the same discipline to AI. For you, that is two strengths in one person. I understand AI, and I know how to run it safely for real customers. Most people have only one of those. You get both. So here are three ways I can help you: 1. You vibe-coded an app, and now it hits the DevOps and security wall. I get you past it. 2. You have a cloud or DevOps project that needs a proven expert. That is my daily work. 3. You want a Claude-powered AI agent system, built safe and reliable by a DevOps pro. Few people can do that. One client said it better than I can: 🗣️ "Thao has been wonderful to work with. Fast, accurate, extremely knowledgable. I asked for design choices and he gave me many options to choose from with trade-offs." Need your systems made rock-solid? Or a Claude AI agent you can trust? Send me a message and let's talk. 🕛 I'm in the UTC+7️⃣ time zone, but work in any time zone. Anthropic CCA-F: Claude Certified Architect Foundations CCA-P: Claude Certified Architect Professional CCAO-F: Claude Certified Associate Foundations CCDV-F: Claude Certified Developer Foundations Golden Kubestronaut CKA: Certified Kubernetes Administrator CKS: Certified Kubernetes Security Specialist CKAD: Certified Kubernetes Application Developer CAPA: Certified Argo Project Associate PCA: Prometheus Certified Associate ICA: Istio Certified Associate OTCA: OpenTelemetry Certified Associate CGOA: Certified GitOps Associate CCA: Cilium Certified Associate KCA: Kyverno Certified Associate CBA: Certified Backstage Associate LFCS: Linux Foundation Certified Systems Administrator AWS Certified Solutions Architect – Professional AWS Certified DevOps Engineer – Professional AWS Certified Security – Specialty AWS Certified Advanced Networking – Specialty Professional Cloud Architect Certification Professional Cloud DevOps Engineer Certification Professional Cloud Network Engineer Certification Professional Cloud Security Engineer Certification Microsoft Certified: DevOps Engineer Expert Proficient with all modern DevOps tools: Terraform, Jenkins, CircleCI, GitlabCI, ArgoCD, Ansible, Vault, SonarQube, Nexus, Jfrog, Kafka, Zookeeper, ELK, Datadog, Grafana, Prometheus, Istio, Cillium, Alert Manager, Checkpoint

I stop infrastructure bleeding. If your AWS/K8s setup is burning cash or failing deployments, I stabilise, secure, and automate your architecture to slash costs by 40% fast, backed by 9+ years of enterprise experience. As a Senior DevOps & DevSecOps Engineer and former Deloitte tech lead, I don't just spin up environments. I architect resilient, zero-trust, production-grade cloud infrastructures engineered for massive scale and strict security audits. If your current infrastructure is manual, fragile, or bleeding money, I can step in to automate and stabilize it. High-Impact Results I Deliver: • Optimized complex environments to slash AWS infrastructure costs by 40% while maintaining maximum performance SLAs. • Streamlined deployment pipelines to accelerate delivery cycles and cut deployment duration by 40%. • Integrated advanced automated tooling (SAST/DAST/SCA) directly into pipelines to hit 95% vulnerability detection coverage. Core Bottlenecks I Solve For You: ▸ Fix Broken Pipelines: Repair failing CI/CD infrastructure and speed up lagging release tracks. ▸ Production Kubernetes: Design, deploy, and debug rock-solid cluster environments (EKS, AKS, GKE). ▸ Automate via Code: Eliminate manual human errors by building clean, dry, maintainable Terraform and Terragrunt configurations. ▸ Security & Secrets Hardening: Implement zero-trust access, secure secrets management (HashiCorp Vault), and prepare systems for strict compliance (ISO 27001, PCI-DSS, HIPAA). Deep Technical Toolbox: ◦ Cloud Platforms: AWS (Advanced) , Azure , GCP. ◦ Containers & Orchestration: Kubernetes (CKA Certified) , Docker , Helm. ◦ Infrastructure as Code (IaC): Terraform , Terragrunt , Ansible. ◦ CI/CD & GitOps: GitLab CI , GitHub Actions, Jenkins , Azure DevOps , Argo CD. ◦ DevSecOps & Secrets: SonarQube , Snyk , PrismaCloud , HashiCorp Vault. ◦ Observability: Prometheus , Grafana , ELK Stack , Datadog. Why Clients Hire Me: ✦ Production-First Mindset: Everything is built cleanly with real-world traffic, high availability, and security in mind. ✦ Elite Certifications: Credentialed as an AWS Certified DevOps Professional , Azure DevOps Engineer Expert , and Google Cloud Professional DevOps Engineer. ✦ Fast Execution: Based out of Dubai (UAE Golden Visa Holder) , operating on flexible hours to fully support global team schedules. Let's build a secure, scalable system together. Click the "Message" or "Invite to Job" button, share your current infrastructure pain points, and I'll outline a clear technical approach for you.

I am an expert software and cloud architect, data & AI expert, software development & DevOps ninja, and a hands-on style CTO with such a mix of tech, product and business experience between startups & multinational orgs who used to drive large scale and complex tech organizations end to end, from strategic planning, high and low-level system architecture to hands-on coding and heavy debugging activities (when needed), and everything in between. I can help you in many different areas starting from coding to full digital transformation and tech strategy, whether you are early stage or scaling, building for web, mobile, or desktop, in addition to professional services delivery (consultancy, training, and support). I have led several establishment, development, digital & organizational transformation, cloud adoption and migration journeys for both startups and corporations - including IaaS, PaaS, SaaS, BaaS, FaaS (Function as a Service and FinTech as a Service) - in a variety of domains including but not limited to Electronic Bill Payment, Card Acceptance, Online/Digital Business Directories (Yellow Pages), Ride Sharing, ERP, CRM, Power Plants Management, Gov Digital Services (API portals and gateways), and much more. With a total experience of 22+ years between the biggest national & multinational organizations, and several startup companies of different sizes and disciplines, I can just do it one more time for you. Additionally, for around 5 years in a row, I have been leading a Google specialized partner (App Dev and Infrastructure) - where I led the entire accreditation efforts and process from scratch - through which I have been helping customers in North America and different regions with their digital transformation, digital acceleration, app development, infrastructure & app modernization, cloud migration/optimization, and professional support service. Top skills and specialties: FinTech Services | .Net | C# | Java | Cloud Engineering (Google Cloud Platform (GCP) & Azure Cloud) | APIs | Databases (SQL and NoSQL) | System/Software Architecture | Data Engineering and Analytics | AI | System Integration | DevOps | Agile Transformation | Digital Transformation | Desktop Apps | Highly Distributed Services | Microservices | Software Testing | Heavy Debugging and Troubleshooting | Strategic Planning | Delivery Management | People Management | Customer Interfacing | Mobile Apps | Web Apps | | IoT | Cloud-based AI Services (Vision, Speech to Text, Text to Speech APIs) | Security & Compliance and Industry Standards (PCI-DSS, HIPAA and DICOM) | AWS | Middleware. Certifications: 1- Google Professional Cloud Architect 2- Google Professional Cloud Data Engineer

👑 𝐓𝐨𝐩 𝟏% 𝐄𝐱𝐩𝐞𝐫𝐭-𝐕𝐞𝐭𝐭𝐞𝐝 𝐓𝐚𝐥𝐞𝐧𝐭 | 𝐒𝐞𝐧𝐢𝐨𝐫 𝐅𝐮𝐥𝐥 𝐒𝐭𝐚𝐜𝐤 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 | 𝐌𝐄𝐑𝐍, 𝐀𝐈, 𝐍𝐨𝐝𝐞.𝐣𝐬, 𝐏𝐲𝐭𝐡𝐨𝐧 & 𝐅𝐚𝐬𝐭𝐀𝐏𝐈 Whether you're scaling an existing product, building a SaaS platform from scratch, or integrating AI into your workflow, success depends on strong architecture and reliable execution. As a Senior Full Stack AI Engineer with 10+ years of experience, I specialize in building scalable SaaS platforms, enterprise applications, MERN stack solutions, and AI-powered products using React, Next.js, Node.js, Python, and FastAPI. Trusted by enterprise clients including Barnes & Noble, Binance, Restoration Hardware, Liquid Donate, and Rapchat, I deliver high-performance applications, scalable architectures, and reliable product execution. 🛠️ 𝗖𝗢𝗥𝗘 𝗧𝗘𝗖𝗛𝗡𝗢𝗟𝗢𝗚𝗜𝗘𝗦: • Frontend & MERN Stack: React, Next.js, Redux, TypeScript, JavaScript, Tailwind CSS • Backend & APIs: Node.js, Express.js, Python, FastAPI, Django, Flask, REST APIs, GraphQL • Databases: PostgreSQL, MySQL, MongoDB, Redis • Cloud & DevOps: AWS, GCP, Azure, Docker, CI/CD • SaaS & Architecture: Multi-tenant SaaS, Dashboards, Authentication, Workflow Automation • AI Integrations: OpenAI APIs, LLM Workflows, AI Automation, Intelligent Assistants ✅ SaaS Platforms & Enterprise Systems * Multi-tenant SaaS and MERN stack applications * Admin dashboards & workflow systems * Business automation platforms * Secure API-first architectures * Production-scale distributed systems ✅ AI Integrations & Automation * OpenAI / LLM integrations * AI agents & intelligent workflows * Document processing, OCR & data extraction * Automation pipelines & AI-powered features ✅ Healthcare & Secure Data Systems * FHIR-compliant healthcare platforms * HIPAA-aware workflow implementation * Secure healthcare interoperability, ingestion & data mapping --- ### Industry Experience 🧩 Delivered SaaS platforms, admin dashboards, and API-first systems 🌐 Built enterprise-grade applications across eCommerce, FinTech, EdTech, Web3, and Enterprise IT 🏥 Built secure healthcare platforms with FHIR and HIPAA-compliant workflows 🛫 Aviation & operations management platforms 🎯 Applicant Tracking System (ATS) integrations 🧩 Marketplace & product configuration systems --- ### What Clients Say “Vivek provides a solution-oriented approach, proactively identifies problems, and delivers effective solutions.” “Vivek delivered exceptional performance in a highly complex enterprise environment.” Clients usually work with me when they need strong technical leadership, architecture guidance, and end-to-end product ownership - from planning to deployment. If you're looking for a senior engineer who can quickly understand complex systems, architect scalable solutions, and deliver production-ready software, feel free to message or invite me to discuss your project. Full-Stack Development | AI Development | MERN Stack | React | Next.js | TypeScript | Node.js | Express.js | Python | FastAPI | Django | SaaS Development | SaaS Architecture | Software Architecture | System Design | API Integration | OpenAI API | Generative AI | LLM Integration | LangChain | AI Automation | AI Agent Development | RAG | Vector Database | PostgreSQL | MongoDB | AWS | Docker | Microservices | Healthcare Software | FHIR | HIPAA

𝐁𝐮𝐢𝐥𝐝 𝐀 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐒𝐲𝐬𝐭𝐞𝐦 𝐓𝐡𝐚𝐭 𝐀𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐃𝐫𝐢𝐯𝐞𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 I’m a 13𝐗 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 Salesforce Technical Architect with 10+ years of experience, helping companies turn Salesforce from a basic CRM into a scalable, business-critical platform. I’ve worked across 200+ Salesforce orgs, led 50+ successful implementations, and built solutions that handle complex integrations, large data volumes, and enterprise-grade architecture. Most clients come to me when: - Their Salesforce is messy, slow, or underutilized - They need a system that can scale with growth - They want clean architecture instead of patchwork fixes 𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨 𝐁𝐞𝐬𝐭 🔹 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞 & 𝐑𝐞𝐛𝐮𝐢𝐥𝐝𝐬 Redesigning poorly structured orgs into scalable systems Creating long-term architecture that avoids technical debt Aligning CRM with real business workflows (not just features) 🔹 𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦 𝐁𝐮𝐢𝐥𝐝𝐬 High-performance solutions using Apex & Lightning Web Components Complex logic, automation layers, and backend optimization Replacing inefficient workflows with robust systems 🔹 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Connecting Salesforce with external platforms & tools Designing reliable, secure API architectures Fixing broken or unstable integrations 🔹 𝐃𝐚𝐭𝐚 & 𝐒𝐲𝐬𝐭𝐞𝐦 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Cleaning, restructuring, and migrating large datasets Improving system speed, performance, and usability Building reporting that actually supports decision-making 🔹 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 & 𝐀𝐩𝐩𝐄𝐱𝐜𝐡𝐚𝐧𝐠𝐞 𝐖𝐨𝐫𝐤 Developing and scaling AppExchange-ready applications Handling security review requirements and architecture Supporting product teams from idea to launch 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 (13𝐗 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝) - Salesforce Certified Integration Architect - Salesforce Certified Data Architect - Salesforce Certified Sharing & Visibility Architect - Salesforce Certified Platform Developer I - Salesforce Certified Platform App Builder - Salesforce Certified Sales Cloud Consultant - Salesforce Certified Service Cloud Consultant - Salesforce Certified Data Cloud Consultant - Salesforce Certified AI Associate - Salesforce Certified AI Specialist - Salesforce Certified Business Analyst - Salesforce Certified Administrator - Salesforce Certified Associate 𝐁𝐞𝐲𝐨𝐧𝐝 𝐅𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐢𝐧𝐠: 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 🌟 Founder – Cloud Gyata Solutions I’ve trained 50,000+ professionals in Salesforce, working with a team of 30+ certified experts to upskill the next generation of talent. 🌟 Founder & CEO – Ciphermetic Consulting Pvt. Ltd. We deliver end-to-end Salesforce services, including: - Implementation & system design - Custom development & integrations - Dedicated team support & scaling - Enterprise consulting engagements 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 ✔ I think like an architect, not just a developer ✔ I focus on long-term scalability, not quick fixes ✔ I understand both business processes and technical execution ✔ I can step in at any stage- from fixing issues to leading full builds ✔ I bring structured, reliable delivery (not trial-and-error work) 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 & 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐈𝐧𝐯𝐨𝐥𝐯𝐞𝐦𝐞𝐧𝐭 - Active Salesforce Mentor & Career Guide - Speaker at global Salesforce community events - Developer Group Leader & ecosystem contributor 🤝 𝐋𝐞𝐭’𝐬 𝐃𝐢𝐬𝐜𝐮𝐬𝐬 𝐘𝐨𝐮𝐫 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 If you’re looking for someone who can not just build- but structure, scale, and future-proof your Salesforce system, I’d be happy to help. Let’s connect and explore how we can make your Salesforce investment actually deliver results.

Most cloud environments don't fail because of bad intentions they fail because reliability, security, and compliance were never engineered together from the start. That gap is where audits get delayed, production breaks under pressure, and teams scramble to fix what should have been built right. Over 13 years I have designed and operated cloud infrastructure for organizations where downtime and compliance gaps carry real consequences Bank of America, Fiserv, and the Federal Reserve Board. That experience shaped how I approach every engagement: secure architecture first, automation always, and reliability that holds up under scrutiny. Here's where I add measurable value: Cloud Architecture & DevOps: Designing resilient infrastructure on AWS and Azure, with Terraform-driven automation and Kubernetes orchestration that scales without becoming fragile. Site Reliability Engineering (SRE): Building observability, SLOs, and incident response practices that catch problems before customers do not after. Security & Compliance: Hardening environments against real threats while aligning with PCI-DSS, SOC2, NIST, and ISO 27001 the frameworks that determine whether your audit goes smoothly or doesn't. CI/CD & Infrastructure as Code: Standardizing deployment pipelines so releases are fast, repeatable, and don't depend on tribal knowledge. Whether you are a startup preparing for your first SOC2 audit or an enterprise team modernizing legacy infrastructure, I bring senior-level judgment with hands-on execution no handoffs, no gaps. Certifications: AWS Solutions Architect | RHCE | CCNA | CompTIA A+, N+, S+ Open to a quick call to review your current setup and identify exactly where the risk is.

👉𝐈 𝐝𝐞𝐬𝐢𝐠𝐧 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐮𝐬𝐢𝐧𝐠 𝐌𝐚𝐤𝐞, 𝐙𝐚𝐩𝐢𝐞𝐫, 𝐧𝟖𝐧 & 𝐀𝐏𝐈𝐬 𝐭𝐡𝐚𝐭 𝐞𝐥𝐢𝐦𝐢𝐧𝐚𝐭𝐞 𝐦𝐚𝐧𝐮𝐚𝐥 𝐰𝐨𝐫𝐤. 𝟭𝟬𝟬𝟬𝐬 𝐨𝐟 𝐡𝐨𝐮𝐫𝐬 𝐛𝐨𝐮𝐠𝐡𝐭 𝐛𝐚𝐜𝐤 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐈’𝐯𝐞 𝐰𝐨𝐫𝐤𝐞𝐝 𝐰𝐢𝐭𝐡 $𝟱𝟬𝟬𝗸+ 𝐚𝐝𝐝𝐞𝐝 𝐢𝐧 𝐭𝐨𝐩𝐥𝐢𝐧𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝟱+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐨𝐬𝐭 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐬𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡𝐢𝐧 𝐝𝐚𝐲𝐬, 𝐧𝐨𝐭 𝐰𝐞𝐞𝐤𝐬. The longer broken systems stay in place, the more hours they drain from your team And the more revenue you leave on the table. --- 𝐑𝐄𝐒𝐔𝐋𝐓𝐒 FMCG Company: 5 years flat revenue → EOS + Monday + Make overhaul → 25% revenue increase year one + founder reclaimed 20-30 hours weekly Sports Equipment: Manual order processing (hours per order) → Automated system handling VAT, contracts, invoicing → Orders done in under 10 minutes --- 𝐖𝐇𝐀𝐓 𝐂𝐋𝐈𝐄𝐍𝐓𝐒 𝐒𝐀𝐘 "Haakon is like a dog with a bone when it comes to problem-solving and getting to the heart of a given project. Not only did he build a suite of complex Make automations for us, but he's also been 'chief troubleshooter' in ironing out bugs across our tech stack." "Excellent automation specialist. Highly recommended" "Always available. Went well above and beyond what was required and improved on the original brief in terms of functionality. Highly recommend." "More of the same from Haakon - a legend of the game on UpWork! True professional with deep knowledge across the stack. Cheers 👍" --- 𝐖𝐇𝐎 𝐈 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 Founders and operators whose growth is outpacing their systems—or who've hit a revenue ceiling. Pattern 1: Operations Breaking - Expanding, but operations feel chaotic - Team needs hand-holding to execute - Manual work multiplies with each client - Can't step away without fires starting Pattern 2: Acquisition Stuck - Manual outreach eating hours - CRM and tools don't communicate - Scaling means more people, not better systems Sound familiar? --- 𝐖𝐇𝐎 𝐈 𝐀𝐌 I'm Haakon Melhus—a former business consultant turned automation specialist. I kept seeing companies hit those two walls. The issue was never "we need automation." It was - "our systems can't scale" or - "why aren't we getting customers?" So I learned the full toolkit—Make, Zapier, n8n, Python, custom APIs—and built systems that solve the root problem, not just connect apps. I work across your existing stack—whatever actually solves the problem. --- 𝐖𝐇𝐀𝐓 𝐈 𝐁𝐔𝐈𝐋𝐃 1. Client onboarding systems — Intake to delivery with zero manual handoffs 2. Smart project management — Auto-assignments, dependencies, triggers (ClickUp, Monday) 3. AI assistants and chatbots — Handle support, Q&A, sales ops autonomously 4. CRM and pipeline automation — Lead routing, follow-ups, deal tracking on autopilot 5. Outbound revenue systems — Automated lead scraping, enrichment, cold email sequences 6. Cross-platform integration — Connect everything, sync data, eliminate double-entry --- 𝐇𝐎𝐖 𝐈 𝐖𝐎𝐑𝐊 For clearly scoped projects: Fast execution. I dive in, build it, test it, document it, hand it off. For open-ended challenges: Diagnostic first. I audit your systems, find the bottleneck causing the most chaos, design the solution with your input, then build it. Either way: You own the system. You're not locked into me. --- 𝐓𝐄𝐂𝐇 𝐒𝐓𝐀𝐂𝐊 Automation: Make, Zapier, n8n, REST APIs Project Management: ClickUp, Monday, Asana CRM: HubSpot, GoHighLevel, Pipedrive Outbound: Phantombuster, Apify, Apollo, Instantly AI: ChatGPT API, RAG chatbots, custom agents Code: Python, JavaScript --- 𝐑𝐄𝐀𝐃𝐘 𝐓𝐎 𝐁𝐑𝐄𝐀𝐊 𝐅𝐑𝐄𝐄? Message me about what's breaking—what you've tried, what you need. I'll respond within hours. No pressure, just a real conversation about your systems. — Haakon 📌 𝐒𝐄𝐎 𝐊𝐞𝐲𝐰𝐨𝐫𝐝𝐬 (𝐏𝐥𝐞𝐚𝐬𝐞 𝐈𝐠𝐧𝐨𝐫𝐞) AI automation expert | n8n specialist | n8n workflows | n8n integrations | n8n developer | Make expert | Make automation | Integromat specialist | Zapier integration | Zapier expert | business process automation | workflow automation | operations automation | intelligent automation systems | CRM automation | HubSpot automation | Salesforce integration | Monday automation | ClickUp automation | GoHighLevel setup | Pipedrive automation | marketing automation | lead generation automation | email automation | API integration | custom API development | webhook automation | REST API integration | AI chatbot development | AI agent builder | RAG chatbot | conversational AI | AI voice agent | voice automation | VAPI integration | custom AI agents | autonomous agents | chatbot automation | customer support automation | lead qualification bot | sales automation | pipeline automation | deal tracking automation | client onboarding automation

With 8+ years of experience, I solve high-stakes AI , security & cloud challenges for a global clientele. My work architecting resilient, compliant systems in complex multi-cloud environments now forms the bedrock of my venture, A2Z SOC, where I'm productizing this proven expertise. My approach is built on a public, verifiable record of execution. ► Proven Track Record & Core Competencies: • Global GRC & Threat Defense: Architected enterprise security programs for clients in the US, Australia, & ME, ensuring audit-readiness for ISO 27001, SOC 2, NIST & more. I've successfully neutralized active DDoS attacks against crypto platforms (AUS) and defended IoT fleets with custom Snort/Suricata rulesets (Malta). • Full-Stack Cloud & IoT Architecture: Deep expertise in deploying complex solutions on AWS, GCP, & Azure. A key project involved architecting a full-stack solution for a New Zealand enterprise, integrating nRF9160 IoT devices with AWS IoT Core and a custom web application. • Product & Platform Execution: I have a proven ability to ship. My portfolio includes 5+ live web applications and a cross-platform Flutter IPTV app (iOS, Android, Web), where I handled the full lifecycle. My Top 1% Freelancer status (70+ projects, 4.8★ rating) is my public record of reliability and client success. ► Technical Proficiencies: • Security: Wazuh, Snort/Suricata, Metasploit, Nessus • Cloud/DevOps: AWS, GCP, Azure, Docker, Kubernetes • Development: React, Node.js, Flutter, SQL The Vision: A2Z SOC - Automating a Proven Service A2Z SOC is not a startup built on a hypothesis; it is the automation of a successful global service. Our foundation is already validated and built: • A live, 100+ page front-end platform. • Our free A2Z SOC Learning Center with 40+ expert modules. • A complete, multi-tenant database schema, architected for enterprise scale. Invitation to Connect ► For Founders, CTOs, & Enterprises: I provide strategic consulting for your most critical challenges in multi-cloud security, GRC automation, and complex application architecture. ► For Investors & Venture Partners: A2Z SOC is a de-risked investment opportunity backed by verifiable global traction. I invite you to connect for an investor briefing.

I help founders, SaaS teams, and business owners turn AI ideas into clear product, architecture, and implementation plans. If you are planning an AI chatbot, RAG system, AI agent, AI copilot, OpenAI/Claude/Gemini integration, or AI-enabled SaaS feature, I can help you decide what to build, what to avoid, and how to move toward a production-ready solution. I have 15+ years of experience across software architecture, SaaS development, API integration, cloud systems, and product delivery. I usually work with clients before or during development to bring clarity around the right AI approach, MVP scope, architecture, timeline, risks, and execution plan. I can help with: - AI integration strategy for SaaS products and web applications - RAG architecture for document, knowledge base, and internal search systems - AI chatbot, AI assistant, and AI copilot planning - AI agent and multi-agent workflow design - OpenAI, Claude, Gemini, Cursor, LangChain, and LlamaIndex solution planning - AI-powered document processing, summarization, search, and reporting - SaaS architecture, API integration planning, and cloud readiness review - AI MVP scoping, technical roadmap, and development team guidance Clients usually come to me when they need answers to questions like: 1. Can AI actually solve this product or business problem? 2. Should this be a chatbot, RAG system, AI agent, copilot, or simpler AI feature? 3. How do we connect AI with our SaaS product, database, CRM, internal tools, or APIs? 4. How do we reduce hallucinations and unreliable AI responses? 5. What should be included in the first MVP? 6. What will it take to build this securely, scalably, and cost-effectively? My focus is not “adding AI” just because it sounds good. My focus is helping clients build AI features that solve real product, workflow, and business problems. Relevant areas I can help plan: 1) AI Integration for SaaS Products - AI search, AI assistants, AI copilots, automated summaries, smart recommendations, document analysis, reporting workflows, and backend AI features for SaaS products and internal platforms. 2) RAG Systems and Knowledge Assistants - RAG architecture for products that need to answer from documents, PDFs, websites, customer records, internal knowledge bases, or structured business data. 3) AI Chatbots and AI Agents - Planning chatbot and agent workflows with conversation flow, role-based access, admin controls, escalation logic, backend integration, API actions, and human review where needed. Tools and technologies I work around include OpenAI, ChatGPT, Claude, Gemini, LangChain, LlamaIndex, RAG, vector databases, Pinecone, Weaviate, Chroma, Supabase, Python, FastAPI, Django, Node.js, React, Next.js, REST APIs, SaaS architecture, AWS, Azure, Google Cloud, API integrations, CRM/ERP integrations, n8n, Make, and Zapier-style automation. I bring both technical and business understanding. I can work with founders, product owners, CTOs, business teams, and developers to convert an idea into a clear technical direction. When needed, I can also support execution through Citrusbug/Aitiate’s AI and SaaS engineering team.