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$49/hr
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$30K+ earned
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Victor G.
has worked
.
Hey, I'm Viktor 👋
I Will Automate Your Digital Business Operations. Send me a message to get started.
-I'm currently saving over $30,000/m for a variety of agencies using custom CRM integrations and content systems that produce 15+ articles per day.
-I work with Calo ($39M raised) to build an AI-powered customer support system.
-I save 25+ hours every week using a lead triage, customer communication, and qualification system for a UK alloy wheel repair shop.
-Automated approval workflows for a YouTube agency managing 700+ projects- Creative Director no longer bottlenecks production
What changes for you:
-Approvals, handoffs, and status updates happen without you
-Leads get qualified, routed, and followed up on automatically
-Your team operates from one source of truth instead of Slack threads and spreadsheets
-You stop hiring for problems that automation solves
How I work:
I scope properly, deliver fast, and focus on measurable ROI. I underpromise and overdeliver. Whether you need an approval system for 20 projects or 700, I can help.
I provide Loom updates throughout the project so you always know what's happening and what's next.
Tools: n8n | Make | Asana | ClickUp | Monday | Airtable | API Integration | ChatGPT | Claude | Voice AI (Vapi) | GoHighLevel | Zapier
Top Rated on Upwork. 100% Job Success Score. 40+ projects delivered.
Send me a message if you're ready to stop being in the weeds.
---
Extended Bio
I've been on Upwork for about a year. Top Rated badge, 100% Job Success Score, 30+ projects completed.
Before this, I ran a video editing agency serving astrology and spirituality creators. After ChatGPT launched, I started experimenting with how AI could optimize business workflows. I taught myself automation through free resources and structured programs- passed the full Make Academy, became n8n certified, and completed ClickUp's certification program.
I've worked with clients across the US, Canada, UK, Germany, France, Portugal, Austria, Finland, Croatia, UAE, Bahrain, Australia, and the Philippines. Most of my clients are agencies and professional service firms drowning in operational chaos- founders who can't take a vacation without everything falling apart, teams waiting on approvals that bottleneck production, and businesses that could handle 30-50% more clients if their operations ran smoother.
That's what I fix.
My approach:
I scope projects properly and manage expectations clearly. My motto: "You start as an uninformed optimist, then become an informed pessimist, and finally end up as a realistic optimist." I underpromise and overdeliver.
I focus on fast delivery with measurable ROI. Most of my clients see thousands in monthly savings after systems go live.
Communication:
I provide regular updates- text for quick check-ins, Loom videos for walkthroughs. You'll always know what's happening, what's next, and what's needed from your side.
The work I do:
I build systems that run 24/7 without you. Approval automation so your Creative Directors don't bottleneck production. CRM systems so leads don't sit idle for 30 days. Client onboarding workflows so intake → consultation → engagement happens without manual handoffs. AI agents that qualify leads, answer customer questions, and book appointments. Voice agents that handle restaurant reservations and hotel bookings end-to-end. Complex n8n workflows with API integrations when off-the-shelf tools don't cut it.
I work with your existing tools: Asana, ClickUp, Monday, Make, n8n- rather than forcing you to rebuild your stack. Augmentation, not replacement.
If you're an agency owner tired of being the approval bottleneck, or a professional service firm losing revenue to manual operations, let's talk.
$33.6/hr
100%
Job Success
$50K+ earned
Available now
Offers consultations
Start of list.
End of list.
Hi there! 𝐈'𝐦 𝐒𝐚𝐡𝐢𝐥 𝐀𝐠𝐠𝐚𝐫𝐰𝐚𝐥, 𝐚𝐧 𝐀𝐈 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 dedicated to transforming how businesses operate through custom automation solutions. With expertise in tools like 𝐧𝟖𝐧, 𝐌𝐚𝐤𝐞.𝐜𝐨𝐦, 𝐙𝐚𝐩𝐢𝐞𝐫 𝐚𝐧𝐝 𝐂𝐥𝐚𝐮𝐝𝐞 I help companies drastically improve their efficiency by automating tedious tasks and streamlining workflows. My approach involves a thorough audit of your current processes, identifying opportunities for automation, and creating tailored systems that drive measurable ROI. Whether you need lead generation workflows, CRM automation, or seamless data integration, I have the skills to deliver results within 30 days.
Let’s connect to discuss how I can help you save time and reduce costs while eliminating errors in your operations. Ready to take your business to the next level? Contact me today!
I help agencies and businesses scale using 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 (𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥) by building reliable 𝐂𝐑𝐌 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐥𝐞𝐚𝐝-𝐧𝐮𝐫𝐭𝐮𝐫𝐢𝐧𝐠 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 that save time and increase conversions.
I specialize in setting up end-to-end 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐂𝐑𝐌 𝐚𝐧𝐝 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞𝐬 𝐭𝐨 𝐒𝐌𝐒/𝐞𝐦𝐚𝐢𝐥 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧, 𝐛𝐨𝐨𝐤𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, 𝐚𝐧𝐝 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 using 𝐂𝐥𝐚𝐮𝐝𝐞 𝐂𝐨-𝐰𝐨𝐫𝐤 whether you’re starting fresh or need to fix and optimize an existing GHL account, I focus on clean structure, scalability, and real business outcomes.
𝐖𝐡𝐚𝐭 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐰𝐢𝐭𝐡:
• GoHighLevel CRM setup & customization
• Claude Co-Work Setup.
• Custom MCP Developer
• MCP Integration & Claude Skill Expert
• Hermes AI Agent & Claude Plugin Developer
• Pipeline & opportunity management
• SMS, email & follow-up automation
• Lead nurturing & campaign workflows
• Funnels, forms & calendar booking
• Missed-call text back & inbound automation
• API, webhook & third-party integrations
• SaaS mode, snapshots & white-label setup
I work with agencies, consultants, and service businesses who want automation that actually works, not over complicated setups.
Clear communication, fast turnaround, and long term reliability are my priorities.
Associated with
Incrementors Services F.Z.E
$4M+
earned
$50/hr
100%
Job Success
Available now
Offers consultations
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Gbenga A.
has worked
.
I build automation systems that connect the tools a business already runs into a single workflow. AI agents, voice agents, video generation, CRMs, APIs, databases, MCP servers, and whatever else the stack requires, wired into pipelines that handle daily operations without anyone touching them.
The complex builds are where I work best. A customer action in one system triggering enrichment in another, that data scoring a lead, the score routing outreach, the outreach writing back to a dashboard. Error handling at every step so it does not fail silently at 2am. If your automation needs more than two tools and real business logic, that is the job I want.
I also build the software around the workflows. Using Claude Code, Codex, and Antigravity I ship internal dashboards, backend systems, research pipelines, and B2B SaaS tools. That includes the AI engineering underneath: RAG, agent orchestration, evaluation, and cost control. Built to stay reliable as the business grows, not just to demo well.
200+ automation systems delivered. 4 years building in production. Clients typically recover 30+ hours of manual work per week.
𝗪𝗵𝗮𝘁 𝗜 𝗯𝘂𝗶𝗹𝗱:
𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗦𝘆𝘀𝘁𝗲𝗺𝘀
AI agents using OpenAI and Claude or Claude code for lead scoring, customer support, research, and decision-making i.e connected to your CRM, databases, and communication tools through n8n. Includes RAG-based assistants trained on internal docs with retrieval, memory, and human handoff.
𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗦𝘆𝘀𝘁𝗲𝗺𝘀
Inbound and outbound voice agents for booking, qualification, reception, and support built with Vapi, Retell AI, ElevenLabs, and Twilio, wired into your CRM and calendar
𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀
Automated discovery, enrichment, AI scoring, and multi-channel follow-up sequences using Apollo, Hunter, Apify, and LinkedIn with everything syncing to HubSpot, Airtable, or Google Sheets
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗖𝗥𝗠 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻
Order tracking, cancellations, returns, refund handling, and escalation logic; connecting Shopify, email, Slack, and your project management tools into one system. CRM pipeline automation across HubSpot, GoHighLevel, and Zoho.
𝗪𝗲𝗯 𝗦𝗰𝗿𝗮𝗽𝗶𝗻𝗴 & 𝗗𝗮𝘁𝗮 𝗣𝗶𝗽𝗲𝗹𝗶𝗻𝗲𝘀
Structured data extraction using Apify, Firecrawl, and custom scrapers; feeding into Airtable, Supabase, Google Sheets, or Notion for automated reporting and analysis
𝗔𝗣𝗜 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀
Webhooks, REST APIs, custom JavaScript and Python logic, data transformation, and multi-platform synchronization. 50+ different APIs and platforms integrated across client projects.
𝗧𝗼𝗼𝗹𝘀:
n8n • Make • Zapier • OpenAI • Claude • Vapi • Retell AI • ElevenLabs • Twilio • Supabase • Airtable • HubSpot • GoHighLevel • Shopify • Webflow • Apollo • Apify • Firecrawl • Monday • Slack • Google Sheets • Notion • Python • JavaScript • Claude Code • Codex • AntiGravity
If your setup involves multiple tools that don't talk to each other, or you need an automation system that handles more than basic triggers send me what you're working with. I'll tell you exactly how I'd connect it.
$15/hr
100%
Job Success
$4K+ earned
Available now
Start of list.
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Salman M.
has worked
.
I help businesses automate operations, build AI agents, and turn manual workflows into reliable software systems.
I’m Salman Mumtaz, a Senior Software Developer with 5+ years of hands-on experience in AI automation, full-stack development, APIs, SaaS platforms, CRM integrations, and cloud-based applications.
My focus is not just building an AI demo. I build production-ready systems that connect AI with your actual business workflows.
I can help you with AI agents and workflow automation using OpenAI, Claude, Gemini, n8n, Make, Zapier, Python and Node.js. This includes lead routing, support automation, ticket triage, email processing, document workflows, CRM automation, internal business agents, AI chatbots and voice agents.
For AI applications, I work with RAG pipelines, vector databases, structured outputs, prompt engineering, document processing, knowledge bases, OpenAI and Anthropic APIs, LangChain, FastAPI and custom backend services.
For full-stack products, I build scalable web and SaaS applications using React, Next.js, TypeScript, Node.js, NestJS, Python, PostgreSQL, MongoDB, Supabase, Firebase, AWS and Azure.
I also integrate platforms such as HubSpot, Salesforce, GoHighLevel, Zoho, Slack, Microsoft Teams, Google Workspace, Jira, Twilio and third-party REST APIs.
My approach is simple: understand the business process first, design a reliable architecture, automate what should be automated, and keep human approval where AI should not make the final decision.
Typical projects I work on include AI SaaS applications, AI agents, RAG chatbots, CRM automation, workflow automation, API integrations, dashboards, document processing systems, voice agents and custom web/mobile applications.
If you have an existing workflow that is slow, manual or fragmented, I can help turn it into a scalable AI-powered system.
Associated with
Code UpScale LLC
$10K+
earned
$35/hr
$10K+ earned
Available now
Offers consultations
Start of list.
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𝐈 𝐝𝐨𝐧'𝐭 𝐛𝐮𝐢𝐥𝐝 𝐀𝐈. 𝐈 𝐛𝐮𝐢𝐥𝐝 𝐑𝐎𝐈. 𝟓𝟎+ 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬, $𝟐𝐌+ 𝐢𝐧 𝐥𝐚𝐛𝐨𝐫 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝, 𝟗𝟓% 𝐚𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐮𝐧𝐝𝐞𝐫 𝐫𝐞𝐚𝐥 𝐭𝐫𝐚𝐟𝐟𝐢𝐜.
Hey, I'm Hasan, a lead AI Engineer (CANADA BASED) with 8+ years spent building intelligent systems since well before the current wave made it fashionable.
In that time I've shipped 50+ production AI chatbots and agents, sustaining a 95% reply-accuracy rate under real traffic, not lab conditions.
My work sits at the intersection of engineering and business outcomes. Clients don't come to me for a POC; they come when a manual process is quietly draining hours, cost, and momentum and they need a system that removes it for good. That's the work: replacing repetitive labor with autonomous workflows that scale output without scaling headcount.
Agents, chatbots, voice AI, RAG pipelines, LLM integrations, AI-native SaaS I've built across the stack, and I build for durability. Reliable in production, sensible to maintain, and designed around how the business actually operates rather than how the demo looked.
I hold a simple standard: if a solution doesn't save time, reduce cost, or create measurable value, it isn't worth shipping. That discipline is what separates AI that survives contact with reality from AI that gets quietly switched off three months later.
If you're serious about building something that lasts, I'm the engineer you bring in early.
𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫:
✔ Autonomous AI agents that take entire workflows off your team's plate
✔ AI chatbots & voice systems that handle support at scale, accurately
✔ Multi-agent architectures that coordinate without constant oversight
✔ Workflow automation that removes operational drag at the root
✔ RAG systems that turn scattered data into reliable, instant answers
✔ Knowledge-base AI your team and customers can actually trust
✔ AI-powered SaaS products engineered to grow
✔ Custom LLM integrations into your existing platform and stack
✔ REST APIs & third-party integrations built to hold up in production
✔ Full-stack web applications, delivered end to end
𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 𝐈 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡:
> AI & LLMs
OpenAI · Claude · Gemini · LangChain · LangGraph · CrewAI · MCP · Vapi · ElevenLabs · Retell AI
> Automation
n8n · Make · Zapier · Webhooks · API Integrations
> Backend
Python · FastAPI · Django · Node.js · PostgreSQL · Redis
> Frontend
React · Next.js · TypeScript · Tailwind CSS
> Infrastructure & Data
AWS · Docker · Vector Databases (Pinecone, Weaviate, Qdrant) · REST APIs
Bring me the one process that's costing your team the most hours. I'll show you exactly how it gets automated and what that time is worth. That first piece of work is how you judge the rest, most clients don't need more than that to hand over the roadmap.
Let's Talk!
Message me with what you're solving. You'll get a straight answer on whether I can help and how I'd approach it, not a pitch.
Thanks
$25/hr
100%
Job Success
$6K+ earned
Start of list.
End of list.
🚀 I help businesses cut manual work by 30–40% and boost lead response speed 2x through smart automations and AI-powered workflows.
With 3+ years in AI Automation & marketing automation, I design scalable systems that save 10+ hours weekly, improve campaign performance by 15–20%, and cut operational costs by up to 30% — giving teams more time to focus on growth.
⚡ AI Automation
✦ OpenAI Automation / GPT: automated content creation, lead enrichment & personalized communication.
✦ Replicate & DumplingAI Automation: video/audio repurposing & automated multi-channel posting.
✦ Voiceflow, ElevenLabs, ManyChat: multilingual chatbots & voice assistants for sales and support.
✦ AI Automation for Marketing: predictive lead scoring, smart segmentation & AI-generated campaign content.
⚙️ No-Code & Workflow AI Automation
✦ Make.com & Zapier: advanced workflows with error handling & scalable architecture.
✦ API Integrations: custom webhooks & JSON/HTTP automation beyond standard modules.
✦ Airtable: relational CRMs, custom interfaces & AI-enhanced dashboards.
✦ ActiveCampaign & HubSpot: lead nurturing, A/B testing, segmentation & CRM sync.
📊 Data & CRM Management
✦ Automated sync across CRM, email & databases.
✦ AI-driven enrichment & error reduction.
✦ Dashboards for performance tracking & analytics.
💡 What You Get
✅ Workflows that save 10+ hours/week for your team.
✅ Chatbots & voice assistants that qualify leads 24/7.
✅ Custom Airtable databases & interfaces.
✅ Stable automations with measurable ROI.
Whether you’re a startup or enterprise, I design reliable systems that give you stability, efficiency, and growth.
$35/hr
100%
Job Success
$2K+ earned
Available now
Offers consultations
Start of list.
End of list.
I build intelligent systems — not scripts, not one-off fixes, not half-baked automations.
If you need someone to think, architect, integrate, and deliver a system that genuinely improves your business, this is where I operate.
I specialize in designing and implementing AI-powered automation ecosystems that combine:
• Python & FastAPI for custom backend logic
• n8n to orchestrate workflows with reliability
• API integrations (Stripe, Binance, Supabase, HubSpot, Notion, ClickUp, custom CRMs)
• LLM agents for insights, analysis, decision-making
• Financial & trading logic (execution engines, risk management automation)
• Dashboard systems for clarity (React, Tailwind, shadcn)
What I Actually Build
• Real-time execution engines (trading, financial, operational)
• Automation systems that replace full teams
• AI agents that deliver insights and decisions weekly
• Data pipelines + workflow orchestration
• Intelligent dashboards for business clarity
• End-to-end custom platforms (FastAPI + React)
Why Clients Hire Me
Because I don’t just “build tasks.”
I design the system behind the system.
You get:
• architecture
• reliability
• long-term design
• clarity
• communication
• no bullshit execution
Technical Stack
Python, FastAPI, PostgreSQL, Supabase, SQLAlchemy
n8n, Zapier, Make
React, Next.js, Tailwind, shadcn/ui
OpenAI, local LLMs, agent frameworks
CCXT, Binance API, execution pipelines
Docker, Linux servers, CI/CD
If you need:
• a system that makes money
• a system that saves money
• a system that gives clarity
• or a system that runs without humans
I’m the person you build it with.
Send me a message with your objective and I’ll tell you what’s possible.
$55/hr
100%
Job Success
$200K+ earned
Offers consultations
Start of list.
End of list.
Fawad H.
has worked
.
Top 1% Expert-Vetted Talent on Upwork
◆ 15+ Years Experience | Fractional CTO - AI Architect
◆ From Strategy → Architecture → Governance (End-to-End Ownership)
◆ Trusted by Startups, Mid-Market & Enterprise Teams
Hi, I’m Fawad — an Expert-Vetted Fractional CTO with extensive experience across AI, AWS, Salesforce, HubSpot, and custom application development.
I’ve held executive and consulting leadership roles supporting organizations like United Rentals, CITGO, Gap, Caterpillar, U.S. Bank, Salesforce, HubSpot, DoorDash, Google, and Microsoft.
Associated with
Sixlogs® Technologies
$60K+
earned
$20/hr
100%
Job Success
$5K+ earned
Available now
Start of list.
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Syed Tasadduq B.
has worked
.
Still doing things manually that AI could automate? Let's fix that.
→ Implemented AI automation + CRM marketing systems for a US marketing agency "made our workflows much more efficient… highly recommend him for CRM, AI automation, and marketing optimization" (verified testimonial on this profile)
→ Code-rescued a broken custom Trello API portal, then deployed, enhanced, and extended it — same client came back 4 contracts in a row
→ Built automations, integrations, and web systems for a logistics platform (RoadLedger) — "understands requirements quickly, communicates clearly" (5★)
🔧 What I build:
→ Workflow Automation: Lead capture, invoice processing, CRM updates, data syncing between your tools. Set up once, runs forever.
→ RAG Chatbots: ChatGPT trained on YOUR docs and data. Your customers or team ask, it answers with sources. Instantly.
→ AI Agents: They read, analyze, decide, and act across your tools. Email triage, data enrichment, reports. While you sleep.
→ API Integrations & Rescues: Stripe billing, CRM/ERP sync, webhooks, scrapers, broken third-party APIs. The plumbing that has to just work — I also fix the ones other developers abandoned.
→ Full-Stack Web Apps: When you need the whole product — Next.js, Node.js, PostgreSQL, deployed and documented.
🛠 Tech:
AI: OpenAI API · Claude API · RAG · LangChain · pgvector
Automation: n8n · Make · Zapier · Webhooks · REST APIs · Apify · Cron
Apps: Next.js · Node.js · NestJS · TypeScript · Python · PostgreSQL · Supabase · MongoDB
Integrations: Stripe · Google Workspace · Slack · WhatsApp · Twilio · HubSpot · Shopify · Airtable
Why my automations don't break: I'm a software engineer with 8+ years of experience (IBM & BlackBerry certified), Top Rated with 100% Job Success. You don't get a fragile no-code toy — you get error handling, alerts when something fails, and documentation you own.
💬 Message me with one line about what you're doing manually today. I'll reply within 24 hours with a concrete plan and a fixed quote.
$80/hr
100%
Job Success
$200K+ earned
Available now
Start of list.
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Tomas V.
has worked
.
✅ 200+ successful CS/CX projects from strategy to execution.
Certified Partner across Intercom, Zendesk, and CloudTalk, specializing in CS/CX strategy and high-performing ecosystems, from complex voice contact centers to voice AI agents in Retell AI.
What began as a one-person specialist has grown into a team, and each of us brings a detail-oriented mindset, strategic systems thinking, and the ability to learn fast.
We're not generalists - we aim for the deepest expertise in one main platform, so each teammate focuses on a specific platform and its accompanying tools.
Combined with solid process-mapping expertise, this lets us design efficient, scalable setups tailored to real business operations. We're also clear communicators, able to collaborate smoothly with teams and stakeholders.
We work exclusively with clients who are serious about improving how they communicate with their customers and are ready to collaborate closely. This includes having a dedicated point of contact with the time and bandwidth to engage fully throughout the project.
➖➖➖ HOW WE START WORKING TOGETHER ➖➖➖
1️⃣ Validation phase
• Discovery
• Project Scooping
• SOW + Quote
2️⃣ Implementation phase
• Requirements Mapping
• Configuration
• Testing & Refinement
3️⃣ Onboarding phase
• Staff Onboarding
• Post-Implementation Support
➖➖➖ INTERCOM/FIN SERVICES ➖➖➖
• Intercom & FinAi Standard CX Implementation Packages
• Intercom Custom Workspace Setup
• Help Center (FAQ) Setup
• FinAI agents (sales, service & e-commerce)
• Agent Copilot
• Outbound Proactive Support
• Custom Reports & Dashboards
• Integrations with CRM, Apps & Tools
• Data connectors (API)
➖➖➖ ZENDESK SERVICES ➖➖➖
• Strategic Zendesk System Design & Implementation
• Zendesk audit and Optimization
• Custom Explore Reports
• Help Center Development
• Customer Portal Development
• Integrations with CRM, Apps & Tools
➖➖➖ CLOUDTALK SERVICES (VoIP) ➖➖➖
• CloudTalk Setup & Configuration (numbers, teams/ring groups, call routing)
• Call Flow Designer & IVR Setup
• Integration with CRM & Helpdesk (Intercom, Zendesk, Pipedrive, HubSpot, etc.)
• Advanced Routing Rules (time-based, skills-based, round-robin)
• Voicemail & Call Queue Customization
• Analytics & Call Reporting Dashboards
• Call Tagging & Notes Standardization
• Outbound calling setup (Click-to-Call, Power Dialer, voicemail drop)
➖➖➖ RETELL AI SERVICES (Voice AI agent) ➖➖➖
▪ AI Voice Agent Design & Deployment
▪ Inbound Call Handling & Qualification
▪ Outbound Voice Campaigns
▪ Conversation Flow & Prompt Design
▪ Appointment Booking & Scheduling Integration
▪ CRM & Helpdesk Integration
▪ Human Handoff & Fallback Logic
▪ Call Transcripts, Recordings & Summaries
▪ Twilio & Telephony Integration
▪ Testing, Tuning & Performance Optimization
➖➖➖TRANSPARENT LICENSE & PLAN ADVISORY➖➖➖
I help you choose the right plans, evaluate your use case and only recommend the licenses, add-ons, or seats that genuinely support your goals which leads to cost-effective decisions.
➖➖➖ONBOARDING & TRAINING➖➖➖
All work includes collaborative configuration, training sessions and post-implementation support to offer a seamless transition to Intercom, Zendesk or Aircall 🤝
➖➖➖ MY CURRENT EXPERIENCE OF INTEGRATIONS COVERS ➖➖➖
Automation platforms:
Make | n8n | Zapier
Zendesk apps:
SweetHawk | ChargeDesk | Jira | Auto Merge | Exporter | Lingpad (translations)
Tools I have made made integrations with:
ClickUp | Salesforce | Shopify/WooCommerce | Localise
Twilio | Toky | Surveypal | Klaviyo | Fillout | Typeform | Slack | Aircall
It can be simple when you find the right one - Let's talk!