🚀 Top Rated US-based Full-Stack Developer with $100K+ earned and 300+ completed Upwork projects. I specialize in fixing, scaling, and building high-performance WordPress, WooCommerce, and custom backend systems. I help companies launch, optimize, and automate their digital platforms — from high-performance WordPress websites to complex backend applications, API integrations, and AI-powered workflows. Over the years, I’ve completed 300+ successful projects on Upwork, earning $100K+ with a 100% Job Success Score, helping businesses build reliable, scalable digital systems. 💻 What I Specialize In ⚡ WordPress & WooCommerce Development • Custom WordPress themes & plugin development • WooCommerce stores, checkout flows, subscriptions & payment integrations • Elementor, Gutenberg, ACF, and custom post types • Speed optimization (Core Web Vitals / Google PageSpeed) • Fixing broken sites, plugin conflicts & critical errors • Security hardening, malware cleanup & performance tuning 🧩 Backend & Full-Stack Development • PHP, Laravel, Node.js, JavaScript • REST APIs & third-party integrations • MySQL database architecture & optimization • React-based frontend interfaces • Scalable backend platforms & system architecture 🤖 Automation & AI Integrations • ChatGPT / OpenAI workflow integrations • CRM automation (HubSpot, Pipedrive, Salesforce) • Zapier / Make / webhook-based automations • Gmail, Slack, Google Workspace integrations • Custom automation tools to eliminate manual work ⚙️ DevOps & Infrastructure • Cloudflare, CDN, caching & site performance optimization • Docker & server deployments • AWS, DigitalOcean & VPS infrastructure management • CI/CD pipelines & deployment workflows 📌 Clients Usually Hire Me When They Need ✔ A slow or broken WordPress website fixed quickly ✔ A WooCommerce store optimized for speed and conversions ✔ A custom plugin or API integration built properly ✔ Backend systems or APIs developed or repaired ✔ Automation solutions to replace repetitive manual tasks ✔ Long-term development partner for growing startups and businesses 🧠 My Development Approach 1️⃣ Audit the system and identify bottlenecks 2️⃣ Diagnose the root cause of issues 3️⃣ Design the cleanest and most scalable solution 4️⃣ Implement safely with proper testing 5️⃣ Optimize performance and stability Clear communication, clean architecture, and long-term reliability are always my priorities. 💬 If your project involves WordPress, backend systems, APIs, integrations, or automation — feel free to reach out. I’d be happy to discuss the best approach for your project.

Most companies hire 4-5 marketers, burn $30K/month on salaries, and still struggle with inconsistent output, missed follow-ups, and campaigns that take weeks to launch. ✅ I replace that entire stack with one AI-run marketing system. And it works 24/7. I do omni channel marketing: 1) Social Media: — Linkedin — Meta — X — Reddit 2) Behaviour-Based: — Emails — Whatsapp — SMS & Cold Calls 3) Organic — SEO — Content — Blog That's why businesses call me when they want marketing that actually scales without hiring a single human marketer. I've spent the last 10+ years inside marketing automation, the last 3 building fully AI-orchestrated systems that run cold email, content, lead enrichment, CRM updates, follow-ups, and reporting end-to-end. No human babysitting required. Not theory. Real systems running right now ↴ 💎 $1.2M+ in client pipeline generated through AI-run campaigns 💎 50,000+ personalized outreach messages sent (every one written by AI, every one passing as human) 💎 18 industries served, SaaS, agencies, B2B services, e-commerce, fintech, more 💎 Average client saves $18K/month vs. their previous marketing setup Here's what clients actually say: ⭐️⭐️⭐️⭐️⭐️ (5/5) "Afzaal built us an AI system that's now running 80% of our outreach. Wish I'd found him a year ago." ⭐️⭐️⭐️⭐️⭐️ (5/5) "Replaced two full-time marketers with one AI workflow. Saved us 18K/month." 📌 𝐖𝐡𝐚𝐭 "𝐀𝐈-𝐑𝐮𝐧 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠" 𝐀𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐌𝐞𝐚𝐧𝐬: 💎 AI agents that research your prospects, write personalized outreach, send it, handle replies, book meetings, and update your CRM, 100 % autonomously 💎 Content engines that produce 30+ pieces/month across LinkedIn, blog, email, and social, all on-brand, all from one strategy document 💎 Lead enrichment systems that turn a name + domain into a 15-data-point profile ready for hyper-personalized outreach 💎 Reply handlers that qualify, nurture, and route conversations the way a senior SDR would, except they never sleep 💎 Reporting dashboards that pull from every tool in your stack and tell you what's working, in plain English, every Monday morning 📌 𝐑𝐞𝐚𝐥 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐅𝐫𝐨𝐦 𝐀𝐈-𝐑𝐮𝐧 𝐂𝐚𝐦𝐩𝐚𝐢𝐠𝐧𝐬: 💎 $340K pipeline in 90 days for a B2B SaaS client, zero human SDRs involved 💎 12x content output for an agency client without adding headcount 💎 4.2% reply rate on cold email (industry avg: 1%) using AI-personalized sequences 💎 87% reduction in manual marketing tasks for a 50-person fintech startup 💎 $0 to $80K MRR pipeline in 6 months for a bootstrapped founder 📌 𝐇𝐞𝐫𝐞'𝐬 𝐖𝐡𝐚𝐭 𝐘𝐨𝐮 𝐆𝐞𝐭 𝐖𝐡𝐞𝐧 𝐖𝐞 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫: ✅ A full marketing system designed around YOUR ICP, offer, and goals, not a template. Built in week 1, optimized weekly after that. ✅ AI agents trained on your voice, your case studies, your objection handlers, so the output sounds like your best marketer wrote it. ✅ Infrastructure that you own. Your domains, your data, your tools. No black box, no agency lock-in, no "we'll show you the dashboard but not the system." ✅ Weekly Loom updates + a live dashboard. You always know what's running, what's working, and what's next. ✅ Honest reporting. I report on pipeline, qualified replies, and revenue, never vanity metrics like opens or impressions. I treat every client's marketing engine like it's my own company. Because if it breaks, neither of us wins. ⭐️⭐️⭐️⭐️⭐️ (5/5) "Best automation expert I've worked with on Upwork. Period." 📌 𝐓𝐡𝐢𝐬 𝐈𝐬 𝐅𝐨𝐫 𝐘𝐨𝐮 𝐈𝐟: 💎 You're a founder spending too much time managing marketers (or doing it yourself) instead of running the company 💎 You've tried agencies and gotten reports instead of revenue 💎 You can close more deals, you just need consistent, qualified pipeline showing up every week 💎 You want a system you OWN, not a service you rent 📌 𝐓𝐨𝐨𝐥 𝐒𝐭𝐚𝐜𝐤 𝐈 𝐁𝐮𝐢𝐥𝐝 𝐖𝐢𝐭𝐡: AI/LLMs: Claude · GPT-4 · Perplexity · custom fine-tunes Automation: n8n · Make · Zapier · LangChain · CrewAI . GHL Outreach: Instantly · Smartlead · Lemlist · Apollo · Clay CRM/Data: HubSpot · Pipedrive · Airtable · Supabase Content: Notion AI · Jasper · custom GPT pipelines Analytics: Metabase · Looker Studio · custom dashboards If you're ready to stop duct-taping marketers and tools together and want a real AI-run system doing the work, let's talk. I'll show you exactly what I'd build for your business on a free 30-minute call. No pitch deck, no pressure. -- Keywords (SEO): AI marketing automation · AI marketing agent · marketing automation · AI-run marketing · autonomous marketing · AI SDR · AI content generation · n8n · Make · Clay · Instantly · cold email automation · lead generation automation · AI outreach · workflow automation · LangChain · CrewAI · multi-agent systems · marketing AI · GPT marketing · Claude marketing · HubSpot automation · CRM automation · AI lead enrichment · AI personalization

I can automate your process according to your requirements using UIPATH with all possible exception handling techniques. Examples: 1. Web Scraping (Texts,Tables, Email ID, Phone Numbers, etc) 2. Email Automation 3.Web/Desktop Based Automation 4. Excel Automation 5. PDF Extraction using OCR and Textract (ML) 6.Surface Automation 7.Data Entry Processes 8. Invoice processing Look forward to working with you!

You don't just need a website. You need one that works. I'm a Top Rated Upwork freelancer with a 100% Job Success Score, specializing in Shopify & WooCommerce development, WordPress design, and UI/UX, all under one roof. Whether you're launching a new store, redesigning an existing site, or scaling an ecommerce brand, I bring the rare combination of design thinking and technical execution that most developers can't offer. == SHOPIFY DEVELOPMENT == → Custom Shopify theme development & Liquid templating → Shopify 2.0 sections, blocks & dynamic sources (Online Store 2.0) → Headless Shopify builds with Hydrogen & Oxygen hosting → Shopify Plus customizations, scripts & B2B features → Shopify Functions for custom discounts, shipping & payment logic → Shopify Markets for multi-currency, multi-language & international stores → Checkout UI extensions & post-purchase pages → Metafields, metaobjects & dynamic data structures → Shopify Flow automation & custom workflows → Theme App Extensions & App Blocks → Storefront API & Admin API integrations → Custom app development with Node.js & Shopify CLI → App integrations: Klaviyo, ReCharge, Gorgias, Yotpo, Judge.me, Loox, Okendo, Privy, Omnisend, LoyaltyLion, Aftership, ShipStation → Product bundles, upsells, cross-sells & subscription models → Gift cards, discount stacking & loyalty program setups → SEO optimization: structured data, canonical tags, JSON-LD schema → Store migration to Shopify from WooCommerce, Magento, BigCommerce == WORDPRESS & WOOCOMMERCE == → Custom WordPress theme development from scratch → Plugin development, hooks, filters & custom shortcodes → Gutenberg block development & Full Site Editing (FSE) → Advanced Custom Fields (ACF) & custom post types (CPTs) & taxonomies → WooCommerce store setup, extensions & payment gateways → WooCommerce Subscriptions, Memberships, Bookings & Product Bundles → WooCommerce B2B solutions & wholesale pricing → Multisite network setup, management & domain mapping → REST API & WP GraphQL (WPGraphQL) integrations → Headless WordPress with Next.js or Nuxt.js frontend → Elementor, Divi, Beaver Builder, Oxygen Builder advanced customization → WPML & Polylang for multilingual & multiregional sites → WP-CLI scripting, database optimization & server-side tuning → WordPress security hardening: Wordfence, iThemes, 2FA, SSL setup → Caching & performance: WP Rocket, LiteSpeed Cache, Redis, CDN setup → Managed WordPress hosting: WP Engine, Kinsta, Cloudways, SiteGround → Email deliverability: WP Mail SMTP, SendGrid, Mailgun, Amazon SES == DESIGN & UX == → Figma wireframes, prototypes, component libraries & design systems → Adobe XD, Photoshop & Illustrator for visual assets → Conversion Rate Optimization (CRO) & A/B testing → Mobile-first, responsive design across all breakpoints → Core Web Vitals optimization (LCP, INP, CLS) → Accessibility compliance (WCAG 2.1 AA) → Landing pages & sales funnels engineered to convert → UX audits, heatmap analysis & session recording review → Brand identity integration & design consistency across pages == INTEGRATIONS & APIs == → Payment gateways: Stripe, PayPal, Authorize.net, Square, Klarna, Afterpay → Shipping: ShipStation, EasyPost, Shippo, DHL, FedEx APIs → CRM: HubSpot, Salesforce, Zoho, Pipedrive integrations → Email marketing: Klaviyo, Mailchimp, ActiveCampaign, ConvertKit → Analytics: Google Analytics 4, Meta Pixel, GTM, Hotjar, Microsoft Clarity → ERPs & inventory: Cin7, Brightpearl, SKUvault, QuickBooks integrations → Marketplace sync: Amazon, eBay, Etsy via Codisto, LitCommerce == TECH STACK == Languages: PHP · JavaScript (ES6+) · jQuery · HTML5 · CSS3 · SASS/SCSS · Python (scripting) Frameworks: React · Next.js · Vue.js · Nuxt.js · Node.js · Tailwind CSS · Bootstrap Shopify: Liquid · Hydrogen · Oxygen · Storefront API · Admin API · Shopify CLI · Theme Kit WordPress: WP-CLI · WPGraphQL · REST API · Composer · Webpack · Vite Databases: MySQL · PostgreSQL · Redis · Elasticsearch DevOps: Git · GitHub · Bitbucket · Docker · CI/CD pipelines · Linux/SSH · cPanel · Plesk Design: Figma · Adobe XD · Photoshop · Illustrator · Canva Pro Analytics: GA4 · GTM · Hotjar · Microsoft Clarity · Looker Studio Why clients keep coming back: I don't just build what you ask for. I ask the right questions to build what your business actually needs. I communicate clearly, meet deadlines, and treat every project like it's my own business on the line. My work has helped small businesses, ecommerce brands, agencies, and enterprise clients generate real revenue, not just a good-looking site. Let's build something that performs. Message me and let's talk about your project.

Hi there, I help businesses turn cold prospects into booked meetings and manage client intake processes that convert inquiries into long term relationships. My core focus is B2B sales development — cold calling, lead qualification, CRM management, and multi-channel outreach across calls, email, and LinkedIn. I currently execute 50+ outbound calls daily, build targeted prospect lists using Apollo and LinkedIn Sales Navigator, and consistently book qualified meetings for sales teams. I also specialize in client intake and telemarketing for professional service firms — handling initial client inquiries, qualifying potential clients, scheduling consultations, and managing the intake pipeline from first contact through onboarding. This means I understand how to communicate professionally with clients who expect precision, discretion, and a smooth first impression. What I bring to every project: → Disciplined daily outreach with accurate CRM tracking → Clear, professional communication that builds trust quickly → Fast learning — I pick up new tools, scripts, and industries quickly → Reliable follow-through — I don't let leads go cold from neglect Tools I work with: Apollo, LinkedIn Sales Navigator, HubSpot CRM, Close CRM, Zapier, Airtable, Asana, Google Suite, Clio, Pipedrive, Salesforce, Clio and RingCentral. Whether you need outbound prospecting for a SaaS product, appointment setting for real estate, or client intake management for a professional services firm, I bring the same discipline every time: research-driven outreach, clear communication, and consistent follow-through. Let's talk about how I can help fill your pipeline. Message me NOW and I will respond in less than an hour.

Hi, I'm a hardworking individual who has over 6 years of experience in giving professional, excellent service to various Call Centre Companies including my work-from-home job as a Virtual Assistant- Cold Caller, and Appointment Setter to real estate companies, life insurance, Digital Marketing, and other fields. Now, I'm with Virtual Workforce Professionals as an Appointment setter, Sales Agent, Telemarketer, Data entry specialist, Lead generation specialist and Virtual Assistant. I will totally give my full commitment to whatever task is given to me, and I will always see to it that "hard work" is the key to my success. I am highly skilled in communicating with clients over the phone, through emails, and through chat support. I am well aware of the calling software/ CRMs HUBSPOT TRELLO GO-HIGH-LEVEL OPEN PHONE NOYSI MONDAY.COM 800.COM RING CENTRAL AIRCALL ORUM DIALPAD SLACK ZOHO KIXIE FLOZY SNOV.IO I'm well versed in Mojo dialer, Trello, Google Drive, Podio, Zoho, Air call, Trello, Zendesk, Xero, Salesforce, Dial pad, Espresso Agent, Phone Burner, Pipedrive, Many Chat, Kajabi, and eager to learn more about any new tools that get the job done well. My good work ethics and a perfect blend of skills are my advantages in any job I am applying for. I can adapt easily to any work environment and can absorb different updates in any process as the business needs. Rest assured that I can deliver good results with less supervision and I would make a great asset to your company. Thanks

If you're looking for a customer support professional who can deliver outstanding service, retain customers, and contribute to sales growth, I'm here to help. With 12+ years of experience supporting businesses in the U.S., UK, and the Philippines, I specialize in creating positive customer experiences across phone, email, and live chat. I understand that every customer interaction reflects your brand, and I'm committed to providing professional, empathetic, and efficient support that builds loyalty and trust. What I can help you with: ✅ Customer Support (Phone, Email & Live Chat) Delivering prompt, friendly, and effective support while maintaining high customer satisfaction. ✅ Customer Success & Retention Resolving concerns professionally, strengthening customer relationships, and reducing churn. ✅ Sales & Upselling Identifying opportunities to increase revenue through consultative selling and value-driven recommendations. ✅ Billing & Dispute Resolution Handling billing inquiries, payment issues, refunds, and disputes with accuracy while preventing unnecessary escalations. ✅ CRM & Support Tools Experienced with Salesforce, Zendesk, Zoho CRM, and Pipedrive and quick to learn new systems and workflows. ✅ Multilingual Communication Fluent in English, Tagalog, and Bisaya, enabling clear communication with a diverse customer base. Highlights of my experience • Increased profit margins during month-end sales campaigns at Stanley Black & Decker by consistently exceeding sales targets. • Resolved approximately 95% of billing disputes within 24 hours at New Way Motors, helping improve customer retention and reduce escalations. • Built lasting relationships with freelance clients through reliable communication, professionalism, and consistently high-quality service that resulted in repeat business. Why clients enjoy working with me * 12+ years of customer support and sales experience * Professional, dependable, and detail-oriented * Strong communication and active listening skills * Quick learner who adapts easily to new tools and processes * Focused on delivering measurable results and long-term value Whether you need a dedicated Customer Support Specialist, Customer Success Representative, Virtual Assistant, or Sales Support Professional, I'm ready to become a reliable extension of your team. Let's discuss how I can help you provide exceptional customer experiences while supporting your business growth.

I am a Senior AI Automation Expert, Full-Stack Engineer, n8n Workflows Developer, and AI Agent expert. With over 3+ years of experience designing AI automations, agentic workflows, and SaaS solutions, I have successfully delivered more than 30+ production-ready projects. I help businesses streamline and scale operations by implementing intelligent AI automation systems, advanced AI agents, custom workflows, and voice-powered assistants. My expertise includes designing and deploying custom agentic workflows, RAG-powered knowledge bases, and multi-channel customer support solutions that integrate seamlessly with CRMs. I create tailored AI automation strategies that eliminate manual tasks, improve efficiency, and deliver accurate, instant 24/7 responses through both chatbots and voice agents. ⚡ Core Specializations: 1. n8n Workflow Automation & Advanced API Integrations 2. AI Agent Development (Chatbots, Voice AI, Sales Agents) 3. RAG System Development – Knowledge Base Automation with n8n 4. Customer Support Automation (Multi-channel: WhatsApp, Telegram, Email, Chatbot) 5. Voice AI Agent Setup (Vapi, Retell, ElevenLabs, Twilio) 6. Business Process Automation & Seamless CRM Integrations 7. Multi-Platform Automation (n8n, Make, Zapier) 8. AI-Powered Lead Generation & Sales Automation 9. Web Automation & Data Scraping Solutions 10. Marketing Automation to cut manual effort & save time 11. Content Creation Automation (Social Media Posts, Blogs, Images, Videos) 12. Custom Full-stack app development, I can build frontend and backend with database 13. Customer web app with Lovable and Supabase 🎯 What I Deliver: ✅ Custom n8n Workflows for lead generation, email automation, and data synchronization ✅ AI Voice Agents for customer service, appointment booking, and sales calls ✅ RAG-Powered AI Systems that provide accurate answers from any content type (PDFs, websites, databases) ✅ Multi-Channel Customer Support Automation handling queries across all platforms ✅ AI Knowledge Base Integration with real-time content updates and learning ✅ Automated Social Media Posting with AI content generation ✅ Automated Image and Video Generation using n8n workflow ✅ CRM Integration & Automation (HubSpot, Pipedrive, GoHighLevel) ✅ AI Chatbot Development with intelligent query routing and escalation ✅ API Integrations connecting 100+ business tools and platforms ✅ WhatsApp & Telegram Automation for customer engagement ✅ Full-stack Web application with frontend ReactJS/NextJS with Supabase integration 💼 Industries I Serve: Real Estate, E-commerce, SaaS, Marketing Agencies, Healthcare, Travel, Solar, Automotive 🔧 Technology Stack: n8n, Make, Zapier, OpenAI API, RAG Implementation, Vector Databases, Vapi, Retell AI, ElevenLabs, Twilio, Airtable, WordPress, Google Sheets, Callrails, Notion, Slack integration, Python, JavaScript, API Integration, ChatGPT, Gemini, Claude.ai, Docker, AWS, React, Ruby on Rails, React js, Next js, Lovable, and Supabase 📈 Recent Project Examples: 1. Built RAG-powered customer support system with a 95% accuracy rate using n8n, Elevenlabs voice agent, and Google Script 2. Built an AI voice appointment agent handling 500+ calls/month 3. Created an automated lead qualification system, reducing manual work by 80% 4. Developed an AI-powered content creation workflow for social media 5. Implemented GoHighLevel CRM integration with the ElevenLabs voice agent to capture leads 6. Built an n8n workflow to write a WordPress blog post with internal and external linking 7. Developed an AI-powered workflow that transforms raw product images into professional advertising images and video content using the ChatGPT API Let's discuss how I can build an AI automation/workflow system tailored to your specific business needs. 🚀 Available for: Long-term automation projects, AI agent or voice agent development, RAG system implementation, customer support automation, n8n automation/workflow consulting, and ongoing workflow optimization.

⭐⭐⭐⭐⭐ 5.0 "Stop losing leads to manual follow-ups. I build autonomous AI Voice Agents and RAG-powered CRM systems that handle your sales, support, and operations 24/7. My mission is to replace your repetitive tasks with intelligent, self-learning AI workflows that deliver measurable ROI from day one. Over the last few years, I have mastered the art of bridging the gap between cutting-edge LLMs and practical business growth. Whether you are using GoHighLevel (GHL), Make, or n8n, I architect end-to-end automations that don't just 'move data', they think and act like your best employee. My Core AI & Automation Stack: AI Voice Agents: Custom-built receptionists and sales closers using Vapi, Retell, and ElevenLabs. Claude AI & GPT-4 Code: Writing advanced scripts and custom API integrations to solve complex business logic. RAG & Knowledge Bases: Building 'Brains' for your business so your AI knows your data inside out. CRM Mastery: Deep GHL, HubSpot, and Pipedrive automation to ensure no lead is ever left behind. Advanced Workflows: Multi-step logic in n8n and Make that handles everything from lead generation to delivery. I don't just build bots; I build infrastructure that scales. If you're ready to automate your business using Claude AI and intelligent CRM workflows, invite me to your job or send a message to start a conversation about your specific goals.

Highly motivated digital marketer with proven experience in Social Media Management, organization, and execution of digital campaigns, event management, e-mail marketing, sales banners, business cards, logos, Instagram posts / animated, Facebook campaigns. Creating and maintaining web pages with integrated online stores or rental properties with the right and winning SEO. Previous experience in running digital channels and campaigns for hospitality, short-term rental, and local businesses. I am eager to expand my knowledge on a daily basis. Do you need help with some interesting projects? I'm here to help you launch it or bring it to a new level. Apart from these, specialized in the following areas: 1. Virtual Assistant 2. Short and long term rental 3. Customer Service Support 4. Data Entry 5. Data Conversion (PDF to Excel, JPEG, XML, etc) 6. Content Writing, Ghostwriting, Articles, Technical Writing 7. Web Scraping and Research 8. Word Press 9. Canva creations 10. Integrations of rental properties from multiply sites into one system Managed over 300 listings over the course of 5 years and I managed all inquires, guest communication from potential guests, and write reviews after they end their stay with us. I can also update weekly pricing and optimize listings. Also managed boat rental/ cruise tours across various platforms included but were not limited to creating and managing listings. Expert in Software and websites like: Airbnb HomeAway/VRBO Booking.com/Extranet Expedia/Expedia Central Stripe Payments Quickbooks Hostway Asana Trello Properly YourPorter TurnoverBNB Guesty Excel and Microsoft Office Samboat GetMyBoat TripAdvisor Nautal ClickandBoat WordPress Pipedrive Base Front Notion Vacation Rental/ Booking manager tasks: - Partner Client Phone handling - Creating invoices on Quickbooks and Payments on Stripe - Backend Website Management - Answering Vacation Rental Inquiries from guests with In a 1/2 hr frame - Coordinating with the cleaners - Daily Extension Up-Sells for guests who are staying - Check-in / Check-out messages - Resolving guest issues - Creating Templates on different platforms for a pre-recorded response for generic inquiries - Hostfully Guestbook creation and management - Detailed Information about the YourPorter software and full handling - Marketing on social media My 20 years journey includes handling the following Support jobs: * Booking/reservations manager VA for short& long term rentals * VA / Administrative assistant * Help Desk/Ticket Support * Live Chat Support * Email Support * Inbound Phone Support * Outbound Phone Support * Daily news reporter on the field * Administrative assistant/ Client specialist to Medical Director in the USA at Aetna US Health Care insurance company (worked on-site, Atlanta- GA full-time employee) * F&B manager at Sheraton Hotel Atlanta (worked on-site, passed numerous training on CS) * Administrative assistant/ translator in Montenegro for CEDEM who's CEO is current Minister of Foreign Affairs of Montenegro * Executive Office administrator/support to the legal team at Humanitarian Law Center from Belgrade (Serbia) at the Podgorica field office engaged in documenting war crimes (gathering information, searching for details, documenting all finding, police torture, gathering reports and sending in the main office for future publications). I have worked for clients from different countries and still going with a positive job success ratio. Communication is my passion and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. -I can resolve customer complaints via email, chat, or social media. -Greet customers warmly -Sell products and services. -Utilize computer technology to handle high customer complaint volumes. -Work with the customer service manager to ensure proper customer service is being delivered. I am a full-time freelancer and can work in the EU, UK, or US business hours. I am flexible, responsible, able to work without supervision as long as I get clear instructions. I do not accept and apply to jobs that I know are beyond my competence and proficiency.