👋 Hey there, I'm Sherry — Let’s Make Your Digital Vision a Reality Over the last 20 years, I’ve helped businesses — from scrappy startups to global enterprises — transform the way they work. Whether it’s implementing a complex Enterprise (ERP) system like Workday + SAP, automating workflows that save 20+ hours a week, or stitching together 10 different SaaS tools so they finally talk to each other… I’m your person. I’m not just here to check boxes. I’m here to help you build smarter, faster, and with intention. 💡 What I Actually Do (In Plain English): Help founders and teams ditch spreadsheets and chaos by setting up tools that actually work together Lead end-to-end ERP projects — like Workday HCM or SAP SuccessFactors — without the corporate fluff Build automations that do the boring stuff for you (think: CRMs updating themselves, leads flowing in, tasks assigning automatically) Act as your fractional project manager for digital and AI initiatives, especially when your team needs clarity, direction, and momentum Simplify CRM & SaaS implementations, from tools like HubSpot, Zoho, and Monday.com to more niche ones like CopperCRM or Kissflow 🚀 A Few Real Wins I’ve Helped Create: ✅ Scaled a startup's HR operations with Workday HCM — taking them from spreadsheets to fully integrated onboarding, payroll, and performance tracking across 3 countries. ✅ Built a no-code automation system using Make.com and HubSpot that saved a sales team 25+ hours per week and cut response time in half. ✅ Revamped a messy CRM setup in Zoho for a growing SaaS company — automating lead routing, syncing data with marketing tools, and giving leadership a clean dashboard to track revenue. ✅ Led the digital transformation for a remote-first SMB — integrating over 10 SaaS tools, implementing project workflows in Monday.com, and training a non-technical team to actually use it all with confidence. 🧠 What’s It Like Working With Me? Clients tell me I’m like a “tech whisperer meets no-nonsense project coach.” I break complex systems into digestible steps, communicate clearly, and always have a plan B (and C). I’m straight-talking, results-driven, and always focused on how tech can serve your business — not the other way around. 📞 Ready to Tame the Chaos? If you’ve got too many tools, not enough time, or a big digital project looming that feels a little overwhelming — I can help. ➡️ Schedule a consult so we can carve out a scope of work and timeline to execute. Certification: Make.com Intermediate Workday Financial Fundamentals Pro Workday Human Capital Fundamentals Pro SAP Success Factors PMI - Professional Project Management Professional (PMP) Workato Automation Pro Evernote Certified Practitioner SCRUM Master Agile Coach Certified Product Owner (CPO) JIRA / Confluence Administrator CopperCRM Certified Monday.com Certified 🔧 Tools I Use Like a Pro (and Probably Already Have a Template For): ERP & HR Tech: Workday, SAP SuccessFactors, BambooHR CRM: HubSpot, Salesforce, Zoho, Pipedrive, CopperCRM, Attio, Close.io, Affinity, Go High Level Automation & Integration: Make.com, Workato, Zapier, UiPath PM & Collaboration: Monday.com, ClickUp, JIRA, Asana, Confluence Data & Docs: Power BI, Tableau, LucidCharts, Pandadocs, Jotform Support Tools: Zendesk, Freshdesk, Process Street, Kissflow, Pipefy Bonus: I'm certified in all the above (and then some). But honestly — it’s not the certifications that matter, it’s the results we’ll create together.

Here's a full description built around your title (Shopify & eBay Product Listing Specialist + Product Research). I pulled the structure that worked best across the examples you shared: a strong hook in the first 2 lines (that's all that shows in search results before "more"), then a scannable checklist, then tools, then a close. Shopify & eBay Product Listing Specialist | Product Research Expert Struggling to keep your product catalog updated, accurate, and actually converting? That's exactly what I fix. I help Shopify and eBay sellers save time and grow revenue by handling the listing work that eats up your day: product uploads, SEO-optimized titles and descriptions, variant setup, and sourcing profitable products to sell. My focus is simple: clean, accurate listings that are built to rank and convert, not just fill up your store. What I can help with: ✅ Shopify & eBay Product Listing (manual or bulk/CSV upload) ✅ Product Title, Description & Variant Setup ✅ SEO-Optimized Listings (keyword research, tags, meta descriptions) ✅ Product Research & Sourcing (winning/profitable products) ✅ Catalog Organization (collections, categories, tags) ✅ Inventory & Pricing Updates ✅ Competitor Research & Product Data Analysis ✅ Data Entry & Spreadsheet Management (Google Sheets/Excel) Platforms & Tools: Shopify • eBay Seller Hub • Google Sheets • Excel • Canva • ChatGPT Why work with me: ✔ Detail-oriented — I catch the small errors that hurt conversions and search ranking ✔ Fast turnaround without sacrificing accuracy ✔ Clear, responsive communication ✔ Comfortable with bulk projects (100s–1000s of SKUs) and ongoing catalog maintenance If you need someone reliable to keep your Shopify or eBay store organized, optimized, and growing, let's talk. Send me a message, and I'll walk you through how I can help.

Former Head of Business Development turned B2B cold email marketer. I spend 100% of my time building and running cold email campaigns for companies that want to build their pipeline. I've sent over 1 million emails using my battle tested system on behalf of companies across a number of different industries - IT, agencies, SaaS/software, consumer products, edtech, fintech, M&A, contracting, etc. I am responsible for driving over $200m USD worth of business throughout my career. I'm a 6x startup veteran, and three times I was the first sales hire at a company. I am the guy you let handle business development while you focus on growing the rest of the business. These days I help companies that have great solutions build the top of their sales funnels. My typical clients are founders/heads of department that are handling sales but don't have time to build a pipeline, or bigger sales teams that want to throw gas on the fire so their reps spend more time with real prospects. There are multiple ways that I can work with companies, but the most common is to set up and run a system for them that generates opportunities with very little effort on their end. If you're thinking about cold email, doing cold email, want to add AI to your cold email, struggling with email deliverability, or just want to sell more we should chat - I can help you out. Here are some of my preferred tools that I use for different things: - CRM: HubSpot, Monday.com, Pipedrive, Salesforce - Email: Apollo.io, Sendgrid, Mailreach, Klaviyo, Lemlist, Reply.io, Instantly.ai - LinkedIn: Sales navigator, Dux-Soup, Expandi, Lemlist - Sales engagement: Salesloft, Outreach.io - Sales enablement: Docusign, Pandadoc, Dealhub, Chili Piper - Sales intelligence: Fireflies.ai, Gong I do all of the following for the companies that I work with: - Domain setup - Deliverability setup and optimization - List building - Copywriting - A/B testing - AI enrichment (optional, but highly recommended) The thing that I do that's really cool is how I use artificial intelligence to improve a campaign. Most companies can "personalize" emails for you, but when you learn what that means it usually just includes adding variables like {{company_name}}, {{industry}}, etc. Even the companies that use AI will use it to say something generic like "I see that you do email marketing and it's really impressive". This doesn't work. I have the ability to scrape the website, social profiles, and news around your prospects to truly understand who they are. Then we use AI to answer questions about the company that you want to know - it could be something like "how much does their solution cost", "do they sell B2B or B2C", or "what types of customers do they sell to". These are just examples, the possibilities are virtually endless. The result of this approach is that you end up with a list of prospects that are actually a good fit for you. Most companies cold email campaigns are dead before they start because their lists aren't targeted. Once we have answers to the questions you want to know about your prospects we can integrate that information into your copy. We'll use custom variables that we create specifically for you, like {{solution_cost}}, or {{target_customers}}. Our emails will be much more focused, so your prospects will see "I see you charge $250/month for your SAAS subscription management platform, and you work with medium sized fintech companies". Once again this is just an example, but messages that I send let the prospect know that you actually did your research. This AI stuff is totally optional to do, but the results are fantastic so it's highly recommended.

If you need someone who can manage suppliers, run operations, and support executives without hand-holding — you're in the right place. I'm Melissa, a Senior Operations professional based in Guatemala City with 10+ years of experience in international logistics, procurement, and executive support for US and Latin American companies. What I bring to your business: International logistics operations — air, ocean, import/export, customs compliance (7 years at Expeditors International) Strategic procurement and supplier negotiation — food-grade packaging, global vendors, FDA/Mexico regulations (Space Enterprises LLC, USA) Executive and operational support — CRM management, workflow building, cross-functional coordination Tools: ClickUp, Monday, Go High Level, Pipedrive, Google Workspace Legal background: Corporate and Commercial Law, contract review, compliance AI integrated into daily workflow B2 English — fluent in meetings and written communication I've managed contracts worth thousands of dollars, opened new markets in Central America, and supported US-based companies remotely through Upwork with consistent 5-star results. I work best with: logistics companies, procurement teams, startups scaling operations, and executives who need a reliable right hand.

PROFESSIONAL SKILLS: Communication Skills: Exhibits outstanding communication abilities across multiple platforms, including RingCentral, Aircall, Phone, Email, SMS, Skype, and WhatsApp. Skilled in active listening to ensure clear understanding and effective, tailored responses. Language Proficiency: Fluent in both English and Spanish, with full bilingual proficiency in speaking, reading, and writing. Call Center Expertise: Brings 18 years of extensive experience in call center operations. Proven track record of successfully managing teams, demonstrating strong leadership, operational efficiency, and organizational skills. Technical Proficiency: Proficient in Microsoft Excel, Outlook, and Word. Tech-savvy with a solid understanding of Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, Apollo, ClickUp, Chat GPT, and Meta Business Suite (Facebook). Business Operations: Extensive experience in Business Process Outsourcing (BPO), with a strong focus on optimizing operational efficiency and streamlining workflows. Proficient in data entry and quality assurance, ensuring accuracy and consistency in process execution. Customer Service Excellence: Specialized in soft and hard collections, billing support, sales, and customer retention strategies. Proven ability to deliver exceptional service while maximizing customer satisfaction and business outcomes. Problem Solving and Efficiency: Skilled in managing escalations with a calm, solutions-focused approach. Known for being responsible, energetic, and efficient—consistently self-motivated and proactive in driving results and achieving goals. Specialized Knowledge: FDCPA certified, ensuring full compliance and professionalism in debt collection practices. Possesses in-depth knowledge of workout and foreclosure processes. Recognized for exceptional organizational skills and attention to detail.

I help businesses eliminate repetitive work, automate operations, and scale faster using AI-powered workflows, intelligent agents, and custom system integrations. If your team is spending hours on manual tasks, lead management, follow-ups, reporting, customer communication, or disconnected software, I can build systems that work 24/7 so your team can focus on growth. 🛡️ Unlike most automation specialists, I combine AI automation expertise with 8+ years of cybersecurity, cloud infrastructure, and enterprise IT experience. Your automations won't just work—they'll be secure, reliable, and built to scale. --- ## 🤖 AI & Automation Expertise ✅ AI Agents & Autonomous Workflows ✅ n8n (Cloud & Self-Hosted) ✅ Make(.)com (Integromat) ✅ Zapier Automation ✅ GoHighLevel Automation ✅ VAPI/RETELL AI Voice Agents ✅ OpenAI, Claude, Grok & OpenRouter ✅ RAG Systems & Knowledge Bases ✅ Multi-Agent Workflows ✅ AI Chatbots & Virtual Assistants ✅ CRM Automation & Lead Management ✅ Appointment Booking & Follow-Up Systems ✅ Sales & Marketing Automation ✅ AI System Developer --- ## 💻 AI Development & Full-Stack Automation 🔹 Claude Code 🔹 OpenAI Codex 🔹 Cursor AI 🔹 MCP (Model Context Protocol) Servers 🔹 Python Development 🔹 JavaScript & Node.js 🔹 REST APIs 🔹 Webhooks 🔹 JSON Processing 🔹 OAuth Authentication 🔹 Custom Integrations 🔹 Workflow Debugging & Optimization --- ## ⚙️ Infrastructure & Deployment ☁️ Docker ☁️ Linux Administration ☁️ VPS Deployment & Management ☁️ AWS ☁️ Microsoft Azure ☁️ Alibaba Cloud ☁️ Self-Hosted n8n Infrastructure ☁️ Monitoring, Logging & Error Handling --- ## 📈 Business Systems & CRM Integrations 📌 GoHighLevel 📌 HubSpot 📌 Pipedrive 📌 Google Workspace 📌 Microsoft 365 📌 ManyChat 📌 Calendar & Scheduling Systems 📌 Lead Routing & Qualification 📌 Customer Onboarding Automation 📌 KPI Dashboards & Reporting --- ## 🛡️ Cybersecurity & Secure Automation 🔒 Fortigate 🔒 Netskope SASE 🔒 SIEM & SOAR 🔒 CrowdStrike EDR 🔒 Security Automation 🔒 Access Control & MFA 🔒 Vulnerability Management 🔒 Cloud Security 🔒 Email Security & Threat Protection 🔒 Compliance & Security Best Practices --- ## 🎯 Why Clients Hire Me ⚡ Business-focused solutions that deliver measurable results ⚡ Deep expertise across AI, automation, development, and infrastructure ⚡ Secure and scalable workflow architecture ⚡ Fast communication and proactive problem-solving ⚡ Clean, maintainable, and fully documented systems ⚡ Long-term automation partner—not just a freelancer --- ### 💬 Recent Solutions I've Built 🚀 AI Appointment Booking Agents 🚀 AI Book Writing App for Book Author 🚀 AI Information Security Questionnaire Answering 🚀 AI Lead Qualification & Scoring Systems 🚀 AI Voice Agents with VAPI 🚀 GoHighLevel Automation Systems 🚀 Multi-Step Sales & Marketing Workflows 🚀 Custom API Integrations 🚀 Security & Compliance Automation 🚀 Automated KPI Dashboards & Reporting 🚀 Self-Hosted n8n Infrastructure 🚀 Enterprise Workflow Optimization If you're looking for an automation expert who can build, optimize, and maintain AI-powered systems that save time, reduce costs, and increase revenue, let's discuss your project.

Are operational bottlenecks stalling your growth? If your team is buried in repetitive tasks, they aren't focusing on expansion or high-level strategy. I design high-performance automation and AI architectures that handle the heavy lifting, allowing your team to focus on what actually moves the needle. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SOLUTIONS ARCHITECTURE ▶︎End-to-End Business Automation I design production-ready workflows that connect your entire ecosystem (CRMs, email, payments, and internal tools). My focus is on clean logic, error-proofing, and building modular systems that don’t break when your volume scales. ▶︎ AI-Powered Communication Systems I implement automated voice and chat agents that handle the "front-line" of your business. From qualifying leads and handling inquiries to booking meetings 24/7. ▶︎ Centralized Data & CRM Architecture I transform messy spreadsheets into organized, relational database systems. I build "Single Source of Truth" architectures that ensure your data flows correctly between departments, providing real-time reporting and automated lead management. ▶︎ Agentic AI & Custom Workflows I integrate Large Language Models (LLMs) into your daily operations. Whether it’s automated content generation, document processing, or smart lead scoring, I build agents that think and execute tasks based on your specific business logic. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ TECHNICAL ECOSYSTEM Automation: Make • Zapier • ManyChat AI & Voice: Vapi • OpenAI • Claude • Gemini • Synthflow Data & CRM: Airtable • GoHighLevel • HubSpot • Pipedrive • Notion Development: Webhooks • REST APIs • HTTP Modules ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ THE VALUE I DELIVER 🟢 Systems, not just "zaps" I don't just connect apps; I design robust architectures that account for errors and business edge cases. 🟢 Scalability-first mindset I build your workflows so they can handle 10 or 1,000 leads without needing a rebuild. 🟢 Technical transparency Clear documentation and systems that are easy for your team to understand and maintain. 🟢 High-Level Consulting I help you identify the bottlenecks you didn't even know you had and choose the right logic to fix them. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ START THE CONVERSATION If you’re looking for an expert to take over your automation backlog and build systems that last, I’m ready to help.

I’m 𝗨𝘀𝗺𝗮𝗻 𝗔𝘇𝗲𝗲𝗺, expert in LinkedIn Outreach, LinkedIn Automation, Cold Email Outreach, Email Automation, Appointment Setting, Sales Navigator, Recruiter, LinkedIn Profile Optimization, Prospect List Building and Lead Generation. 💎 𝗘𝗹𝗲𝘃𝗮𝘁𝗶𝗻𝗴 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝘄𝗶𝘁𝗵 𝗦𝗺𝗮𝗿𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 🔹 𝗣𝗿𝗼𝘀𝗽𝗲𝗰𝘁 𝗟𝗶𝘀𝘁 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Using LinkedIn Sales Navigator, LinkedIn Recruiter, Apollo.io, Clay.com Crunchbase, and advanced search techniques, I identify key decision-makers and high-value leads. 🔹 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗬𝗲𝘁 𝗛𝘂𝗺𝗮𝗻-𝗖𝗲𝗻𝘁𝗿𝗶𝗰 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 & 𝐄𝐦𝐚𝐢𝐥 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Using tools like Dripify, Expandi, HeyReach, Buzz.ai, LaGrowthMachine, Phantombuster, Instantly, Smartlead, Snov.io, Lemlist to execute multi-step engagement strategies without losing the personal touch. 🔹 𝗛𝗶𝗴𝗵-𝗜𝗺𝗽𝗮𝗰𝘁 𝗠𝗲𝘀𝘀𝗮𝗴𝗶𝗻𝗴: Personalized connection requests, strategic follow-ups, and compelling sequences that turn cold outreach into warm conversations. 🔹 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Strategic profile views, skills endorsements, post interactions, and timed follow-ups that build credibility and increase response rates. 🔹 𝗖𝗥𝗠-𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄: Ensuring seamless tracking and pipeline management through RecruiterFlow, Zoho CRM, HubSpot, Pipedrive, and Airtable, so every lead is nurtured effectively. 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗘𝗺𝗮𝗶𝗹 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝗶𝗻𝘁𝗼 𝗮 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗘𝗻𝗴𝗶𝗻𝗲 Cold emails should feel warm and engaging. I create highly personalized email campaigns that boost responses and increase conversions using automation, segmentation, and strategic follow-ups. ✅ 𝗘𝗺𝗮𝗶𝗹 𝗟𝗶𝘀𝘁 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: I use top-tier tools like Apollo, Snov.io, RocketReach, Contactout, Hunter.io, SalesQL, Clearbit, Name2Email, LeadLeaper ✅ 𝗘𝗺𝗮𝗶𝗹 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻: I use paid Tools for verifying email NeverBounce, ZeroBounce, Email Tester, DeBounce.io, email-checker.net, MillionVerifier ✅ 𝐄𝐦𝐚𝐢𝐥 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 For maximum email deliverability rate, I set up these things before launching a campaign: ⚙ DNS Authentication (SPF, DKIM, DMARC) – Ensures email security and prevent spam folder placement. 🔥 Warming-up of Domains - To ensure emails land in Inboxes instead of spam folder, domains are warmed-up before launching campaign. 📈 Gradual Increase of Sending Volume - Gradually increase sending volume to build a strong sender reputation. 📉 Minimize Spam Complaints - I Follow best and recommended practices to maintain high deliverability. ✅ 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗘𝗺𝗮𝗶𝗹 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 & 𝗙𝗼𝗹𝗹𝗼𝘄-𝗨𝗽𝘀: I Implement smart drip sequences in Instantly, Smartlead, Lemlist, Snov.io, Apollo, Mailshake, to boost engagement and maximize conversions without manual effort. 𝗪𝗵𝗮𝘁 𝗦𝗲𝘁𝘀 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝗨𝗻𝗶𝗾𝘂𝗲: 🔹 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗢𝘃𝗲𝗿 𝗤𝘂𝗮𝗻𝘁𝗶𝘁𝘆 – Success in LinkedIn & Email Outreach isn’t about sending thousands of messages; it’s about reaching the right people with a well-crafted approach. 🔹 𝗦𝗺𝗮𝗿𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗮 𝗛𝘂𝗺𝗮𝗻 𝗧𝗼𝘂𝗰𝗵 – I build automation systems that save time while keeping messages personal and engaging for real conversations. 🔹 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗥𝗲𝘀𝘂𝗹𝘁𝘀, 𝗡𝗼𝘁 𝗝𝘂𝘀𝘁 𝗟𝘂𝗰𝗸 – I help businesses create a predictable sale 🔹 𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗟𝗲𝗮𝗱 𝗡𝘂𝗿𝘁𝘂𝗿𝗶𝗻𝗴 – My strategies work seamlessly with your CRM and sales process, ensuring smooth lead management and better conversions. 🔹 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝗕𝗲𝘁𝘁𝗲𝗿 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 – I analyze campaign results, tweak strategies, and refine messaging to maximize engagement and response rates. 📥 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗠𝗲 to set up a LinkedIn or Email Outreach system that runs automatically, so you can focus on closing more deals. 𝗕𝗲𝘀𝘁 𝗥𝗲𝗴𝗮𝗿𝗱𝘀! Usman

I build AI voice agents, WhatsApp bots, and n8n automation workflows for service businesses that are losing revenue to missed calls, slow follow-ups, and manual work that should not require a human If your phone rings and nobody answers, you lose that lead forever. If your WhatsApp messages sit unread for hours, your competitor closes the deal. If your team is copying data between tools manually, you are paying humans to do robot work. I fix all three; with AI automation systems that run 24/7, respond instantly, qualify leads, book appointments, update CRMs, and never take a day off 🎙️ AI VOICE AGENTS | Vapi · Retell AI · ElevenLabs · Twilio · SIP/VOIP ✔ Inbound AI receptionist: answers calls, qualifies leads, books appointments automatically ✔ Outbound AI calling agent: cold calls, follow-ups, reactivation campaigns, bulk calling at scale ✔ Multilingual voice agents: Italian, English, Spanish, German, bilingual auto-detect ✔ Live escalation: SIP bridge, human handoff, call routing, transfer, queue management ✔ Post-call automation: summaries, CRM updates, lead routing, Twilio SMS, call logging via n8n ✔ Platforms: Vapi, Retell AI, ElevenLabs, Twilio Voice, SIP routing, GoHighLevel, Airtable, etc 📱 WHATSAPP BOTS | WhatsApp Business API · 360Dialog · Twilio · n8n ✔ Lead capture, qualification, CRM sync, pipeline routing, lead scoring, segmentation ✔ Conversational AI chatbot: NLU, intent detection, entity extraction, multi-language support ✔ Human handoff: escalation logic, context transfer, smart routing, queue management ✔ Remarketing: WhatsApp follow-up sequences, re-engagement, bulk messaging automation ✔ Use cases: real estate, recruitment, salons, gyms, e-commerce, IPTV, FAQ bots, support agents ✔ Platforms: WhatsApp Cloud API, 360Dialog, Twilio, Evolution API, Wasender, n8n, Supabase ⚙️ N8N AUTOMATION | n8n · Make · Zapier · API Integration · Workflow Automation ✔ Lead pipelines: capture, score, route, nurture, qualify across multi-channel workflows ✔ CRM automation: GoHighLevel, HubSpot, Salesforce, Zoho, Pipedrive, sync and pipeline automation ✔ API integration: REST APIs, webhooks, third-party integrations, OAuth, rate limiting, error handling ✔ Browser automation: Playwright, web scraping, form filling, scheduled pipelines, screenshots ✔ SMS and email: Twilio SMS, SendGrid, transactional, marketing sequences, bulk notifications ✔ Database automation: Supabase, PostgreSQL, Google Sheets, Airtable, data ops, deduplication 🤖 AI AGENTS | Claude API · OpenAI · LangChain · RAG · n8n AI Agents ✔ Autonomous AI agents: multi-step decision making, tool calling, function calling, feedback loops ✔ RAG pipelines: vector search, Pinecone, Supabase pgvector, knowledge base integration ✔ n8n AI agent workflows: agentic automation, LLM orchestration, memory, context management ✔ Claude API, OpenAI GPT-4o, LangChain, MCP integration, autonomous workflow execution DELIVERED PROJECTS: → Bilingual Italian/English AI receptionist for real estate agency: replaced legacy IVR, handles 100% of inbound calls autonomously, qualifies leads, queries live property database, triggers post-call CRM automation via n8n webhook (Vapi + ElevenLabs + n8n + Supabase) → Multilingual AI phone agent for German hair salon chain: eliminated missed bookings, automated 100% of inbound scheduling, connected to GoHighLevel CRM with Twilio SMS confirmation (Retell AI + ElevenLabs + Playwright + GoHighLevel + Railway) → WhatsApp AI recruitment bot for German recruitment agency: cut recruiter workload by 70%, automated candidate qualification, Outlook integration, Supabase deduplication (n8n + 360Dialog + Mistral + Supabase) → Push-to-talk AI field assistant PWA for UK construction tradesmen: voice commands on-site, Whisper transcription, GPT-4 processing, Google Calendar scheduling, auto PDF job sheets, SendGrid email (n8n + OpenAI Whisper + GPT-4.1 + Airtable + PDFShift) → Modular WhatsApp sales bot for Brazilian IPTV provider: rebuilt 172-node monolith into clean 10-workflow n8n architecture, deduplication, remarketing sequences, Z-API integration (n8n + WhatsApp Business API + PostgreSQL) → WhatsApp AI booking agent for Swedish massage clinic: GPT-4o-mini conversational agent with Postgres memory, full booking management, four database functions, Swedish-language support (n8n + OpenAI + Supabase + Wasender) INDUSTRIES: Real Estate · Hair Salons · Gyms · Recruitment · Construction · IPTV · E-commerce · Healthcare · Hospitality · Marketing Agencies · Local Service Businesses FULL TECH STACK: n8n · Vapi · Retell AI · ElevenLabs · Twilio · WhatsApp Business API · 360Dialog · Evolution API · GoHighLevel · HubSpot · Zoho CRM · Salesforce · Pipedrive · Supabase · PostgreSQL · Airtable · Google Sheets · FastAPI · Node.js · React · Next.js · Vercel · Railway · Modal · OpenAI · Claude API · LangChain · Pinecone · Playwright · SendGrid · Stripe · PDFShift · Whisper · GPT-4o · Make · Zapier

I have 8 years of progressive experience in IT Help Desk Support, Data Compliance, Quality Assurance, Data Entry, Customer Service, Technical Support, Executive Assistant, and Admin Support with a passion for IT, Cybersecurity, Compliance, and Process Optimization. Skilled at developing and contributing to solutions that enhance organizational performance and positively impact stakeholders. I have experience with Salesforce, Azure, Google Suite, Slack, HubSpot, Pipedrive, Microsoft suite, and Active Directory. I am a fast learner, highly motivated, and versatile. Actively expanding both knowledge and hands-on experience in IT & Cybersecurity. I’d love the chance to talk more about how I can contribute to your team. Thank you for considering my application, and I look forward to the opportunity to interview. Workstation Specs (Custom Built) Win 11 Dual Monitor Ryzen 5 3600 6-core processor | RX 6700XT Graphics Card 32GB Ram 4 TB storage 5G Wifi/Ethernet Speeds 100-210 MBPS