Familiar with CRM tools like Zendesk, Slack, Ringcentral, Pipedrive. Able to solve all major problems quickly and efficiently, and create high-quality professional relationships with callers. English, Spanish and French.

Leadership teams, busy founders, and CEOs work with me when their operations start slowing them down, and they need someone who can help with operational and administrative tasks that are taking up their time. I step in to bring structure, clarity, and momentum by managing your calendar, inbox, projects, and day-to-day operations so you can stay focused on growth and high-impact decisions. I don’t just assist. I build systems that keep your business running smoothly without constant supervision. What this looks like in practice: * Your inbox is organized and actionable * Your calendar runs efficiently with no missed priorities * Your operations are documented and repeatable * Your projects move forward without bottlenecks I support founders, CEOs, and leadership teams with high-level executive assistance and operational structure. Executive Support * Calendar management and scheduling * Inbox management and organization * Travel planning and coordination * Meeting scheduling, notes, and follow-ups Automations, Operations & Systems * Workflow optimization * Automations * Email marketing and campaigns * SOP documentation and process creation * Operations management and structure * System setup and organization * Lead generation and follow-ups Project & Task Management * Project coordination and tracking * Task management systems * Team communication and accountability Tools I work with include Google Workspace, MS Office, Notion, ClickUp, Zapier, Make-com, Monday-com, Slack, Asana, Airtable, HubSpot, Klaviyo, Kit, Shopify, Pipedrive, Trello, Canva, along with other productivity and collaboration tools to support efficient Virtual Assistance and Executive Support. What sets me apart: * Proactive communication so you’re never chasing updates * Reliable execution with tasks handled right the first time * Systems thinking that fixes root problems, not just symptoms What clients experience working with me: * Less operational stress * Clear systems and workflows * Better time management and focus * A dependable right-hand support system Client Feedbacks: ⭐️⭐️⭐️⭐️⭐️ Similoluwa has been an incredible support to me and my business. She’s proactive, efficient, and extremely reliable. I always feel confident that things are being handled with care and attention to detail, which has helped me stay organized and focused on bigger priorities. Her communication is clear, she follows through on everything, and she brings such a positive attitude to the work. You can tell she genuinely cares. I highly recommend her to anyone looking for a dependable and thoughtful assistant. ⭐️⭐️⭐️⭐️⭐️ Similoluwa is by far the best Executive Assistant I’ve worked with. Her work is consistently high-quality, she pays attention to the smallest details, and she’s always kind and professional. Having her on my team made a huge difference. ⭐️⭐️⭐️⭐️⭐️ Working with Similoluwa made everything easier. She quickly understood what I needed, stayed on top of tasks, and kept things moving without me having to follow up. She’s reliable, organized, and a pleasure to work with. ⭐️⭐️⭐️⭐️⭐️ Similoluwa brings a level of structure and calm to busy workflows that’s hard to find. She communicates well, meets deadlines, and takes initiative without being asked. I’d absolutely work with her again. I am available for both part-time and full-time work and can support teams across different time zones. If you need an Executive Assistant who brings structure, reliability, and clarity to your business, send a message or invite and let’s get your operations running smoothly.

I am an award-winning Broadcast Journalist, Writer, Producer, Presenter, Editor, Project Coordinator, and Virtual Assistant with over 10 years of experience across media, business support, customer success, and operations. My work has always centered around communication, organization, and delivering results. As a journalist and presenter, I have produced and anchored television programs, conducted interviews, written scripts, coordinated productions, and reported on major stories under tight deadlines. My experience in media has strengthened my ability to communicate clearly, manage people and projects effectively, and work calmly in fast-paced environments. Alongside my media career, I have supported businesses remotely through customer success, lead generation, project coordination, scheduling, research, workflow management, and administrative support. I have coordinated video production projects, managed client relationships, organized workflows, handled communications, and helped teams stay productive and efficient. I am also a skilled writer and editor with experience in copywriting, scriptwriting, proofreading, research, and content development. I understand how to create content that is clear, engaging, and tailored to different audiences. I am experienced with tools such as HubSpot, GoHighLevel, Zendesk, Freshdesk, Intercom, Pipedrive, ClickUp, Asana, Trello, Monday, Zapier, Google Workspace, Slack, Zoom, Calendly, Apollo, and Lemlist and lots more. What sets me apart is my ability to combine communication, creativity, and organization in one role. I pay attention to detail, adapt quickly, communicate professionally, and take ownership of my work. Whether you need someone to manage operations, coordinate projects, support customers, present content, write and edit materials, or keep things running smoothly behind the scenes, I can contribute effectively from day one. I believe in doing quality work, meeting deadlines, and making life easier for the people I work with.

I architect custom AI systems that replace operational friction with seamless flow. My focus is on sustainable growth through intelligent automation. My Expertise: - AI-Powered Conversations: Implementing 24/7 chatbots for WhatsApp/Messenger that qualify leads and handle support with contextual awareness. - Process Automation: Designing streamlined lead-to-deal workflows in your existing stack (Airtable, Trello, CRM) to eliminate manual data entry. - System Integration: Connecting your core tools (Google Workspace, CRM, communication apps) using Make.com to create cohesive, automated workflows. - Executive AI Assistants: Building personal AI co-pilots that manage ideation, task creation, and scheduling directly from your chat environment. Core Stack: Make, Airtable, Trello, OpenAI API, Google Workspace, PipelineCRM. If you have a process that relies on repetitive effort, let's discuss a smarter path. Send me direct message to explore your automation strategy.

☝️ Leads are coming in, but your marketing automation and sales processes still rely on manual work across multiple tools. I design and implement marketing automation systems using ActiveCampaign, Make (Integromat), Zapier, and custom CRM automation workflows that help businesses save time, reduce errors, and scale more efficiently. 🚀 I don't just "connect tools" - I design marketing automation and email marketing systems around how your business actually operates. 🏗 What I Build: ✅ MARKETING AUTOMATION & EMAIL MARKETING: ActiveCampaign email marketing and similar platforms - lead nurturing, onboarding, reactivation, segmentation, scoring. ✅ CRM AUTOMATION: HubSpot, Pipedrive, Zoho - clean pipelines, lifecycle stages, automated updates, reminders, dashboards. ✅ WORKFLOW & DATA AUTOMATION: Make (Integromat) and Zapier - reliable multistep integrations, webhooks, API logic, error handling, documentation. ✅ REPORTING & VISIBILITY: Live dashboards and automated reports - no more manual spreadsheets. ✅ AI CONTENT & DATA AUTOMATION: Multi-format AI pipelines (text, voice, image, video transcripts) using GPT-4o, Airtable, and Make (Integromat) - content repurposing, expense tracking, smart routing. ✅ LANDING PAGES & FORMS (BASIC): ClickFunnels, Wix, Symvoly - simple funnels, opt-ins, form integrations. ✅ TELEGRAM, SLACK & AI CHATBOTS: Notifications, bots, internal alerts plus AI-powered chatbots (Zapier Chatbot + GPT-4.1) - multilingual lead collection, FAQ automation, 24/7 client support for service businesses. 📈 Real Results: ✔️Cut content repurposing from hours of manual work to a 2-minute review (AI content automation project) ✔️Structured 880+ contacts and built 12+ automations with zero manual reporting steps (CRM automation project) ✔️17.8% open rate and 20% click rate on an ActiveCampaign event campaign ✔️AI chatbot tested across 35+ scenarios, supporting 13+ languages, running 24/7 🧩 How We Work Tell me about your biggest bottleneck, and we'll take it from there. 1️⃣ Audit: review your current setup and identify bottlenecks - ActiveCampaign, Make, Zapier or CRM automation setup 2️⃣ Strategy: prepare a clear marketing automation plan aligned with your business goals. 3️⃣ Approval: no changes are made until we've reviewed the proposed solution together and you've approved it. 4️⃣ Implementation & Testing: build, thoroughly test, and document your Make, Zapier, ActiveCampaign automation and CRM workflows before they go live. 5️⃣ Optimization & Support: refine and improve the system as your business grows. 🤝 You get a marketing automation system your team can understand and rely on - not a black box. 💡 Why Clients Work With Me 🔹 Strong understanding of both business logic and marketing automation 🔹 Clear communication, no unnecessary tech jargon 🔹 Focus on long-term stability, not quick hacks 🔹 Clean structure, documentation, predictable results 🤷‍♀️The best time to start marketing automation was yesterday. ➡️The second-best time is now 👉 Click Invite or Message, and let's discuss how we can replace manual work with marketing automation and build a CRM automation system tailored to your business and designed to grow as your business grows. 🔑 SEO Keywords Marketing Automation, Make (Integromat) automation, ActiveCampaign automation, CRM Automation, Zapier expert, No-Code automation, No-Code Development, API integrations, Landing Page, Lead Qualification, Lead nurturing automation, No-Code Landing Page, Sales pipeline automation, Email automation workflows, HubSpot automation, Pipedrive automation, Zoho CRM workflows, Data sync automation, Webhooks automation, Slack automation, Telegram bot automation, ClickFunnels automation, Wix, Wix integrations, Symvoly funnels, Digital Marketing Materials, Marketing workflows, Marketing Operations & Workflow, Automation consultant, Workflow optimization, Reporting automation, Dashboard automation, AI enhanced workflows, Typeform, Marketing API Integration, Telegram API, Chatbot, ManyChat, Zapier Chatbot, AI Chatbot, GPT-4, Chatbot Development, Lead Collection, AI Chatbot Development, Fitness Chatbot, ManyChat Flow Designer, Sales Funnel, Funnel Architect, HTTP, JSON, Data Structures, Airtable, GPT-4o, AI Automation, Content Automation, Multi-Channel Publishing, AI Content Generation, Video Transcription, OCR, Email Marketing, Airtable, Prompt Engineering, AI Agent Development, Voiceflow, Postman API Testing, Dumpling AI, Detail Oriented✨

I build AI voice agents, WhatsApp bots, and n8n automation workflows for service businesses that are losing revenue to missed calls, slow follow-ups, and manual work that should not require a human If your phone rings and nobody answers, you lose that lead forever. If your WhatsApp messages sit unread for hours, your competitor closes the deal. If your team is copying data between tools manually, you are paying humans to do robot work. I fix all three; with AI automation systems that run 24/7, respond instantly, qualify leads, book appointments, update CRMs, and never take a day off 🎙️ AI VOICE AGENTS | Vapi · Retell AI · ElevenLabs · Twilio · SIP/VOIP ✔ Inbound AI receptionist: answers calls, qualifies leads, books appointments automatically ✔ Outbound AI calling agent: cold calls, follow-ups, reactivation campaigns, bulk calling at scale ✔ Multilingual voice agents: Italian, English, Spanish, German, bilingual auto-detect ✔ Live escalation: SIP bridge, human handoff, call routing, transfer, queue management ✔ Post-call automation: summaries, CRM updates, lead routing, Twilio SMS, call logging via n8n ✔ Platforms: Vapi, Retell AI, ElevenLabs, Twilio Voice, SIP routing, GoHighLevel, Airtable, etc 📱 WHATSAPP BOTS | WhatsApp Business API · 360Dialog · Twilio · n8n ✔ Lead capture, qualification, CRM sync, pipeline routing, lead scoring, segmentation ✔ Conversational AI chatbot: NLU, intent detection, entity extraction, multi-language support ✔ Human handoff: escalation logic, context transfer, smart routing, queue management ✔ Remarketing: WhatsApp follow-up sequences, re-engagement, bulk messaging automation ✔ Use cases: real estate, recruitment, salons, gyms, e-commerce, IPTV, FAQ bots, support agents ✔ Platforms: WhatsApp Cloud API, 360Dialog, Twilio, Evolution API, Wasender, n8n, Supabase ⚙️ N8N AUTOMATION | n8n · Make · Zapier · API Integration · Workflow Automation ✔ Lead pipelines: capture, score, route, nurture, qualify across multi-channel workflows ✔ CRM automation: GoHighLevel, HubSpot, Salesforce, Zoho, Pipedrive, sync and pipeline automation ✔ API integration: REST APIs, webhooks, third-party integrations, OAuth, rate limiting, error handling ✔ Browser automation: Playwright, web scraping, form filling, scheduled pipelines, screenshots ✔ SMS and email: Twilio SMS, SendGrid, transactional, marketing sequences, bulk notifications ✔ Database automation: Supabase, PostgreSQL, Google Sheets, Airtable, data ops, deduplication 🤖 AI AGENTS | Claude API · OpenAI · LangChain · RAG · n8n AI Agents ✔ Autonomous AI agents: multi-step decision making, tool calling, function calling, feedback loops ✔ RAG pipelines: vector search, Pinecone, Supabase pgvector, knowledge base integration ✔ n8n AI agent workflows: agentic automation, LLM orchestration, memory, context management ✔ Claude API, OpenAI GPT-4o, LangChain, MCP integration, autonomous workflow execution DELIVERED PROJECTS: → Bilingual Italian/English AI receptionist for real estate agency: replaced legacy IVR, handles 100% of inbound calls autonomously, qualifies leads, queries live property database, triggers post-call CRM automation via n8n webhook (Vapi + ElevenLabs + n8n + Supabase) → Multilingual AI phone agent for German hair salon chain: eliminated missed bookings, automated 100% of inbound scheduling, connected to GoHighLevel CRM with Twilio SMS confirmation (Retell AI + ElevenLabs + Playwright + GoHighLevel + Railway) → WhatsApp AI recruitment bot for German recruitment agency: cut recruiter workload by 70%, automated candidate qualification, Outlook integration, Supabase deduplication (n8n + 360Dialog + Mistral + Supabase) → Push-to-talk AI field assistant PWA for UK construction tradesmen: voice commands on-site, Whisper transcription, GPT-4 processing, Google Calendar scheduling, auto PDF job sheets, SendGrid email (n8n + OpenAI Whisper + GPT-4.1 + Airtable + PDFShift) → Modular WhatsApp sales bot for Brazilian IPTV provider: rebuilt 172-node monolith into clean 10-workflow n8n architecture, deduplication, remarketing sequences, Z-API integration (n8n + WhatsApp Business API + PostgreSQL) → WhatsApp AI booking agent for Swedish massage clinic: GPT-4o-mini conversational agent with Postgres memory, full booking management, four database functions, Swedish-language support (n8n + OpenAI + Supabase + Wasender) INDUSTRIES: Real Estate · Hair Salons · Gyms · Recruitment · Construction · IPTV · E-commerce · Healthcare · Hospitality · Marketing Agencies · Local Service Businesses FULL TECH STACK: n8n · Vapi · Retell AI · ElevenLabs · Twilio · WhatsApp Business API · 360Dialog · Evolution API · GoHighLevel · HubSpot · Zoho CRM · Salesforce · Pipedrive · Supabase · PostgreSQL · Airtable · Google Sheets · FastAPI · Node.js · React · Next.js · Vercel · Railway · Modal · OpenAI · Claude API · LangChain · Pinecone · Playwright · SendGrid · Stripe · PDFShift · Whisper · GPT-4o · Make · Zapier

As a US-based elite executive assistant trusted by top-tier CEOs, founders, and high-performance entrepreneurs, I don’t just manage calendars and coordinate travel. I build automations, create scalable processes, drive business growth, protect your priorities, and anticipate needs before they arise. No project is too small or too large. I maximize efficiency by leveraging AI and a wide range of advanced digital tools when necessary, while ensuring a professional human touch for quality and attention to detail. Just message me, tell me what you need, and I'll help you get it done. Most projects that take inexperienced freelancers hours to complete, I can deliver faster and at higher quality, saving you time, cost, and frustration. You’re not just hiring support, you’re gaining a trusted extension of your leadership team. I’m flexible on rate depending on the project and scope, because I focus on driving real ROI for my clients and building long term relationships. Most Common Services (but not limited to): ✅ Executive Calendar & Inbox Mastery Strategic scheduling, inbox zero management, boundary-protecting communication filters ✅ Cold Outreach & Lead Generation Research-driven list building, CRM management, campaign management, conversion-focused copy and scripts, follow-up sequencing (Hunter.io, Apollo, Reply.io, Lin ✅ Automation & Systems Setup Building efficient workflows with Airtable, Zapier, Make (Integromat), Slack integrations, CRM automations (HubSpot, Pipedrive, Salesforce) ✅ Project & Task Management Seamless coordination, deadline enforcement, and team alignment / management (Asana, Trello, Notion, ClickUp, Monday.com) ✅ Process Documentation & SOP Creation Creating clear SOPs for delegation, onboarding, and scaling operations ✅ Client & Partner Communications Drafting professional correspondence, nurturing client relationships, handling sensitive communications with discretion ✅ Travel & Event Planning Coordinating complex travel, booking accommodations, managing event logistics ✅ Research & Market Intelligence Competitive research, supplier/vendor sourcing, product research, market research for real estate, industry monitoring ✅ Real Estate Transaction Management Managing transaction pipelines, preparing offer packages, coordinating closings, tracking deadlines, compliance management (Dotloop, Skyslope, DocuSign) ✅ Real Estate Market Research & Analysis Identifying trends, sourcing investment opportunities, comparative market analysis (CMA), off-market lead sourcing ✅ CRM Management Structuring, cleaning, and optimizing CRM systems; managing deals and pipelines; supporting sales processes ✅ Sales & Marketing Support Designing and building outreach automations, collaborating on sales pages / landing pages, sales funnel optimization, flyer & presentation design, copywriting, recruiting & training sales teams, setting up telemarketing & prospecting campaigns, account management ✅ Business Development & CEO Right Hand Support Brainstorming strategy, preparing decks and presentations, market research, managing investor pipelines, creating reports and dashboards, sourcing & managing key partnerships, executive meeting preparation & follow-up, hiring and onboarding support ✅ Team Hiring & Recruitment Sourcing candidates, managing interview pipelines, onboarding team members, managing freelancer networks ✅ Coaching & Mentorship Support Assisting with preparation of training materials, coordinating coaching programs, helping structure and systematize mentorship workflows, managing client communication and follow-ups for coaching businesses ✅ AI Prompt Engineering & Assistance Designing high-performance prompts for ChatGPT, Midjourney, Claude, and other AI platforms; building AI-assisted workflows; training teams on AI tools; automating repetitive tasks with AI integrations; supporting content generation and idea expansion ✅ Product Development Support Assisting with new product planning, go-to-market research, competitor analysis, MVP development project management, team coordination, product documentation and process development ✅ Content Creation & Management Creating and managing website content, blog posts, email newsletters, social media content calendars, presentation materials, course content, and more; collaborating with designers and copywriters for cohesive brand storytelling ✅ Team Management & Communication Liaison Managing remote teams, freelancers, and cross-functional groups; serving as communication bridge between CEO, leadership, and team members; driving accountability and clear reporting; ensuring alignment on priorities and deliverables 🚀 You’re not hiring a VA. You’re investing in peace of mind. I work with a select group of high-level clients because I believe in deep partnership over shallow task-taking. My clients get a right hand who thinks like they do. If you're looking for someone who executes with excellence and thinks five steps ahead, let’s talk.

Meet Hassan...! 24/7 Available for the meeting and chat...! 🌟 Top-Quality Work. Fast Turnaround. Zero Hassle. I help businesses stand out with experties of Lead Generation, Web Research, Virtual Assistant, CRM Database, Excel that delivers real results. 💼 100% client satisfaction | 📈 Proven success across multiple projects Clear communication, creative solutions, and deadlines met – every time. Ready to turn your vision into reality? Let’s get started! With a Master’s degree in Information Technology and certifications in Digital Literacy and Lead Generation, I combine strong technical skills with a detail-oriented mindset to deliver top-quality results—on time, every time. 💼 Services I Offer: (As a freelance virtual assistant, I currently provide a number of services for my clients) ✦ Podio Specialist, ✦ Salesforce Specialist, ✦ HubSpot Specialist, ✦Pipedrive ✦ Zoho CRM, ✦ Vitiger, ✦ Mailchimp Expert, ✦ Data Migration, ✦ Data Cleansing, ✦ Email Marketing, ✦ Data Import/Export, ✦ Logo Designer, ✦ Lead Generation, ✦ Data entry, ✦ Real Estate, ✦ CRM Management, ✦ HubSpot CRM ✦ Data scraping, ✦ Web Research, ✦ LinkedIn Recruiting, ✦ LinkedIn Marketing, ✦ Contact list Building, ✦ MS Office & MS Excel work, ✦ Direct Contacts Mining .✦ Skip tracing, ✦ Admin Support. ✦ Email Sourcing. ✦ Contact List Building. ✦ Lead List Building. ✦ Data Mining. ✦ Web Scraping. ✦ Contact & Email List Building. ✦ Data Entry VA. ✦ Google Search. ✦ Email Handling. ✦ PDF to Excel ✦ Google Sheets. ✦CRM. ✦ Real Estate Data Entry. ★ Lastly, I Love Continuous Learning. ✅ Core Services: ✔ B2B & B2C Lead Generation ✔ LinkedIn & Social Media Prospecting ✔ Web Research & Data Collection ✔ Cold Email Outreach & Contact Discovery ✔ List Building & Management ✔ Email & Phone Number Collection ✔ Data Entry (Online/Offline, Excel, Word, Google Sheets) ✔ CRM Data Input, Cleanup & Management ✔ PDF to Excel/Word Conversion ✔ Typing & Copy-Paste Tasks ✔ E-commerce Product Data Entry 🧠 Web Research Expertise: Web Scraping & Data Mining LinkedIn Sourcing & Sales Navigator Market, Company, or Contact Research Google Sheets/Docs for Clean, Shareable Data Email Validation & Research Virtual Assistant Tasks 🛠️ Tools & Platforms I Work With 🔍 Lead Generation & Web Research Email & Contact Discovery: Hunter.io, Skrapp, Apollo.io, Snov.io, Lusha, Voila Norbert, FindThatLead, Clearbit Prospecting & Data Mining: LinkedIn Sales Navigator, ZoomInfo, Crunchbase, RocketReach, Adapt.io Data Collection & Validation: Google Advanced Search, Whois Lookup, Nymeria, NeverBounce, BriteVerify 📇 CRM & Database Management CRM Platforms: HubSpot, Zoho CRM, Salesforce, Pipedrive, Streak CRM, Agile CRM, Freshsales Data Organization: Airtable, Monday.com, ClickUp, Smartsheet, Notion Automation & Integration: Zapier, Make (Integromat), Google Apps Script 💼 Virtual Assistance & Administrative Support Communication & Scheduling: Gmail, Outlook, Google Calendar, Calendly, Zoom, Microsoft Teams Project & Task Management: Trello, Asana, ClickUp, Notion, Todoist File & Document Management: Google Drive, Dropbox, OneDrive, DocuSign, Adobe Acrobat 📊 Excel & Data Entry/Analysis Spreadsheets: Microsoft Excel, Google Sheets, LibreOffice Calc Advanced Excel Skills: VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Power Query, Macros Data Cleaning & Reporting: Excel Formulas, Charts & Dashboards, Data Validation, CSV Management 📎 Other Useful Tools Grammarly (writing assistant), Canva (basic graphics), ChatGPT (for research & content), Loom (video recording), Bitly (link shortening), LastPass (password management) 📩 Feel free to send me a message before placing an order. I’m here to answer any questions and ensure the project goes smoothly. ❤️ Thank you for visiting my profile – Let’s work together and grow your business!

PROFESSIONAL SKILLS: Communication Skills: Exhibits outstanding communication abilities across multiple platforms, including RingCentral, Aircall, Phone, Email, SMS, Skype, and WhatsApp. Skilled in active listening to ensure clear understanding and effective, tailored responses. Language Proficiency: Fluent in both English and Spanish, with full bilingual proficiency in speaking, reading, and writing. Call Center Expertise: Brings 18 years of extensive experience in call center operations. Proven track record of successfully managing teams, demonstrating strong leadership, operational efficiency, and organizational skills. Technical Proficiency: Proficient in Microsoft Excel, Outlook, and Word. Tech-savvy with a solid understanding of Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, Apollo, ClickUp, Chat GPT, and Meta Business Suite (Facebook). Business Operations: Extensive experience in Business Process Outsourcing (BPO), with a strong focus on optimizing operational efficiency and streamlining workflows. Proficient in data entry and quality assurance, ensuring accuracy and consistency in process execution. Customer Service Excellence: Specialized in soft and hard collections, billing support, sales, and customer retention strategies. Proven ability to deliver exceptional service while maximizing customer satisfaction and business outcomes. Problem Solving and Efficiency: Skilled in managing escalations with a calm, solutions-focused approach. Known for being responsible, energetic, and efficient—consistently self-motivated and proactive in driving results and achieving goals. Specialized Knowledge: FDCPA certified, ensuring full compliance and professionalism in debt collection practices. Possesses in-depth knowledge of workout and foreclosure processes. Recognized for exceptional organizational skills and attention to detail.

🎀 𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 𝐏𝐋𝐔𝐒 ✅ 𝐔𝐏𝐖𝐎𝐑𝐊 𝐂𝐄𝐑𝐓𝐈𝐅𝐈𝐄𝐃 🎖️𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 👌𝐓𝐎𝐏-𝐍𝐎𝐓𝐂𝐇 𝐓𝐢𝐜𝐤𝐞𝐭𝐬 & 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝟙𝟘𝟘% 𝐂𝐋𝐈𝐄𝐍𝐓 𝐒𝐀𝐓𝐈𝐒𝐅𝐀𝐂𝐓𝐈𝐎𝐍 💼 9+ 𝐘𝐄𝐀𝐑𝐒 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄 🎖 𝐀𝐰𝐚𝐫𝐝𝐞𝐝 "𝐔𝐩𝐰𝐨𝐫𝐤 𝐒𝐤𝐢𝐥𝐥 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 I am a highly capable, experienced administrative professional and customer service provider. For over a decade, I have developed a wide range of both written and verbal skills. I am multi-skilled, with a lot of integrity and a willingness to go the extra mile to satisfy my client. I am experienced in handling sales and billing complaints as I have worked with some of the top US, UK and Australian-based companies as Customer Service Operations Supervisor. My top skills are Customer service through phone, email, and chat. I’m also skilled and expert in Administrative work, Online research, Social Media Management, and Data management. I am reliable and can handle a great deal of pressure and given a chance, I will exceed your expectations. I am skilled, expert and knowledgeable in the following: * MS Office * G Suite * Salesforce * Stripe * Shopify * Zopim * Zendesk * Gorgias * FreshDesk * Helpscout * ShipStation * Airtable * Responsebid * HouseCallPro * Copper * Pipedrive * ConnectWise * Zoho * Ring Central * Talk Desk * LimeLight In my current role, I have been responsible for managing email, chat, and phone support for the past five years. During this time, I have trained numerous new hires and implemented processes to improve efficiency and enhance customer satisfaction. As a result, I have consistently achieved CSAT scores above 90%. I am a reliable and punctual employee, with two reliable internet connections to ensure I am always available for work. I take my job seriously and am committed to meeting deadlines and exceeding customer expectations. Thanks for your interest.