🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥

I Automate Businesses with AI & No‑Code Solutions Hi! I’m a business automation specialist helping companies and entrepreneurs save time, eliminate manual work, and scale using modern AI and no‑code tools. What I Do: ✅ Build end‑to‑end automated workflows – from lead generation to reporting ✅ Integrate tools and platforms: Make.com, Zapier, n8n, Notion, Google Sheets, Slack, Telegram ✅ Add AI features (ChatGPT, Claude) into marketing, sales, and customer support processes ✅ Set up Webhooks, API integrations, and CRM automations (GoHighLevel, Hubspot, Zoho, Pipedrive) Why Work With Me: I think like a business owner, not just a tech implementer I create systems that deliver real results, not “automation for the sake of automation” I bring AI into places where it provides measurable value Tools I Work With: 🔧 n8n, Make.com, Zapier 📈 GoHighLevel, HubSpot, ActiveCampaign, Pipedrive, Zoho 📊 Airtable, SmartSuite 🤖 ChatGPT / OpenAI API, Claude 📋 GTM, Looker Studio, BigQuery Key Achievements: AI + Marketing: Integrated GPT‑3 and Airtable to automate marketing campaigns Funnels & Analytics: Built and optimized sales funnels and set up analytics for performance tracking 👉 Let’s automate your business so it runs like a system — and you can focus on growth.

𝐓𝐨𝐩 𝟏% 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐞𝐫 & 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐞𝐫 | 𝐁𝟐𝐁/𝐁𝟐𝐂 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧 | 𝐂𝐑𝐌 𝐄𝐱𝐩𝐞𝐫𝐭 | 𝟓+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 Hi, I’m 𝐒𝐨𝐡𝐚𝐢𝐛 𝐍𝐚𝐰𝐚𝐳 — Your Go-To Expert for Cold Calling, Appointment Setting, Inbound/Outbound Sales, and Customer Support! ✅ 5+ Years Experience | 500+ Calls Weekly | 80%+ Show-Up Rate ✅ Specialized in B2B Sales, Real Estate, SaaS, E-commerce, and Customer Care I help businesses, agencies, and startups fill their calendars with qualified sales appointments and handle both inbound and outbound communication to boost retention and conversion. Whether you need appointment setting, lead qualification, CRM integration, or telemarketing, I deliver real conversations that convert into paying customers. 🌟 𝐖𝐇𝐘 𝐇𝐈𝐑𝐄 𝐌𝐄? ✔ Proven Results – Consistently book 15–20+ qualified appointments weekly ✔ Inbound & Outbound Expert – Calls, chat, email support & sales follow-up ✔ Customer Service Oriented – Friendly, patient, and conversion-focused ✔ CRM Integration Pro – HubSpot, Salesforce, Zoho, Pipedrive, Close.com ✔ Native-Level English – Clear, professional, and persuasive communicator ✔ Tailored Scripts – Industry-specific: Real Estate, SaaS, Finance, E-commerce 📞 𝐖𝐇𝐀𝐓 𝐈 𝐎𝐅𝐅𝐄𝐑: 🔹 Cold Calling, Lead Qualification & Outreach: -B2B & B2C Prospecting (CEOs, Founders, Decision Makers) -Custom Call Scripts – Built for your niche & buyer persona -Inbound Support – Manage customer inquiries, retention & warm leads -Outbound Sales – Pitching, upselling, and appointment booking -Lead Nurturing & Follow-Ups – Maximize response & conversion 🔹 Appointment Setting: -Qualified Appointments Only – With high-intent leads -Calendar Management – Sync with Calendly, Google Calendar, etc. -CRM Integration & Updates – Live updates to your pipeline 🔹 Telemarketing & Customer Service: -Product/Service Demos – Prepped and qualified prospects -Customer Retention Calls – Upsells, renewals, feedback follow-up -Market Research Calls – Discover industry-specific insights -Email & Chat Support – Quick responses and client satisfaction ⚡ 𝐓𝐎𝐎𝐋𝐒 & 𝐂𝐑𝐌 𝐈𝐍𝐓𝐄𝐆𝐑𝐀𝐓𝐈𝐎𝐍 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄: 🔹CRM Platforms: Salesforce, HubSpot, Close.com, Zoho CRM, Pipedrive 🔹Dialers & Calling Platforms: RingCentral, Aircall, Mojo Dialer, Power Dialer, Skype 🔹Automation & Calendars: Calendly, Zapier, Google Calendar, Outlook 🔹Lead Sources & Enrichment: ZoomInfo, Apollo.io, Hunter.io, LinkedIn Sales Navigator 📈 𝐖𝐇𝐀𝐓 𝐘𝐎𝐔 𝐆𝐄𝐓: ✅ 15–20+ Qualified Appointments/Week – Ready for your sales team ✅ CRM-Integrated Workflows – Seamless syncing and lead tracking ✅ Detailed Call Reports – Notes, objections, outcomes, next steps ✅ Flexible Campaign Options – Hourly, weekly, or per-appointment ✅ 24/7 Communication – Fast replies, campaign transparency 💬 𝐂𝐋𝐈𝐄𝐍𝐓 𝐑𝐄𝐒𝐔𝐋𝐓𝐒: “Sohaib booked 30+ demos for my SaaS in 2 weeks! His calls sound natural, and he handles objections like a pro.” ⭐️⭐️⭐️⭐️⭐️ — Alex (Tech Startup Founder) “Best cold caller I’ve hired. He understands real estate leads and sets high-value appointments.” ⭐️⭐️⭐️⭐️⭐️ — Sarah (Real Estate Investor) “We needed someone who could handle both outbound sales and incoming customer inquiries—Sohaib did both brilliantly! Professional, patient, and results-driven.” ⭐️⭐️⭐️⭐️⭐️ — Daniel (E-commerce Director) 📩 𝐋𝐄𝐓’𝐒 𝐒𝐓𝐀𝐑𝐓 𝐁𝐎𝐎𝐊𝐈𝐍𝐆 𝐌𝐎𝐑𝐄 𝐌𝐄𝐄𝐓𝐈𝐍𝐆𝐒! I focus on quality over quantity—every call is strategic, tailored, and goal-driven. Need a cold caller, appointment setter, or customer service rep who actually gets results?

Overwhelmed with admin tasks, hiring, customer support, or daily operations? Struggling to stay organised while trying to grow your business? Get reliable support that keeps your business running smoothly, improves productivity, and saves you valuable time. From executive assistance and operations management to recruitment, customer support, and workflow organisation, every task is handled efficiently so you can focus on scaling revenue and growing your business. Services include: • Executive & Administrative Support • Calendar & Inbox Management • Recruitment & Talent Sourcing • Customer Support (Email, Chat & Phone) • CRM & Operations Management • SOP Creation & Workflow Optimization • Team Coordination & Reporting Tools: ClickUp • Asana • Trello • Monday • Notion • Slack • Zoom • Google Workspace • Microsoft Office • HubSpot • Pipedrive • LinkedIn Recruiter • LinkedIn Sales Navigator • Zoho Recruit • JazzHR • ZipRecruiter • Calendly • Canva • ChatGPT • Claude AI • Gemini • HighLevel (GHL) • Jira • Mailchimp • RingCentral • Dialpad • Hubstaff • Loom • Grammarly • Otter.ai • FareHarbor • Mailshake Ontraport . Kajabi. and more. Whether you need ongoing recruiting, administrative support or help organising your operations, you’ll get proactive communication, efficiency, and dependable execution. 📩 Send an Invite or message today, see my portfolio below and let’s simplify your operations and help your business grow faster.

I work with 1 client at a time! I grow from assisting with the foundational work to supporting operations, partnering with leadership, and ultimately leading initiatives that move the business forward If you’re looking for someone to simply complete one-off tasks, I may not be the right fit, but if you’re looking for a trusted partner who grows with your business, we may be a great match. Now see this: It’s 8:00 AM. You open your laptop, and your calendar is already structured for the day, no double-bookings, no forgotten meetings. There’s even an hour blocked off for you to focus on the big project you’ve been putting off. Your inbox? It’s clean. The clutter is gone. The critical emails are right at the top, already flagged, with drafts of thoughtful replies waiting for your review. Follow-ups from last week’s client meeting were sent out yesterday, and two replies have already come in. Before your 9:00 AM call, you glance at the meeting brief I sent. It includes the agenda, key talking points, and the client’s preferences, all in one tidy document. When the call starts, I’m in the background, making sure the Zoom link works, taking notes, and capturing action items for later. At noon, while you’re catching up over lunch, I’m confirming your flight for next week’s conference, arranging airport transfers, and adjusting your hotel booking after the airline changed your arrival time. Later in the afternoon, I send you a quick update: ✔ The compliance calendar is up to date. ✔ The new client onboarding files are uploaded to Google Drive and shared securely. ✔ That overdue vendor payment? Already handled. By 5:00 PM, your social media posts for the week are scheduled, the team has their action points for tomorrow, and I’ve filed today’s meeting notes into your shared drive. The day ends. Your desk is clear. Your mind is clear. Nothing fell through the cracks. Your inbox is overflowing. Meetings get moved around or missed altogether. That critical client file is buried somewhere in Google Drive. You’re onboarding new staff (or worse still, in the middle of recruitment) and trying to keep everything moving while juggling your own workload, and with compliance requirements hanging over your head, you’re starting to wonder how long you can keep juggling it all. This is where I step in; not as someone who waits for instructions, but as a steady partner who keeps the wheels turning while you focus on what only you can do. I take time to understand how your business works, what matters most, and where the pressure points are. Then I quietly handle the moving parts, emails, calendars, team workflows, documentation, client follow-ups, and even compliance processes, so you finally have space to breathe. If your business operates in a regulated industry, I’ll also help you maintain the systems and records you need to stay compliant, without pulling you away from your core work. Now this is what changes when I’m in your corner ✅ Inbox & calendar management Organize and prioritize emails, flagging only what requires your attention. Keep your calendar in sync, prevent double-bookings, and allow space for deep work. Coordinate across time zones and manage complex meeting schedules. ✅ Meeting preparation & support Prepare agendas and briefing materials for meetings. Take notes and track action items for follow-up. Communicate professionally with clients, vendors, and internal teams on your behalf. ✅ Business operations & team workflows Set up and manage workflows for your team. Track deliverables and deadlines using project management tools. Onboard and offboard team members efficiently. ✅ Recruitment & team support ✅ Document & compliance management Organize your digital filing system so you find what you need instantly. Maintain SOPs, checklists, and records for regulated businesses. Support audits and reporting deadlines. ✅ Client support & lead generation . ✅ Travel & logistics Plan trips down to the last detail. Handle last-minute changes so nothing derails your plans. ✅Personal assistance Arrange appointments, gifts, and personal errands discreetly. Tools I work with daily Email & Calendar: Microsoft 365 (Outlook), Gmail, Zoho Mail, Calendly Communication Zoom, Teams, Google Meet, Slack, RingCentral, Grasshopper Projects & Workflows: Asana, Trello, Notion, ClickUp, Monday., Way We Do Docs & Files: Google Drive, Dropbox, Box, SharePoint, DocuSign, Adobe Acrobat, PandaDoc CRM & Leads: LinkedIn Sales Navigator, HubSpot, Salesforce, Pipedrive, Zoho CRM, Airtable Content & Social Media: Canva, Hootsuite, Buffer, Later, Meta Business Suite, Sprout Social Recruitment Tools: LinkedIn Jobs, Indeed, Workable,Teamtailor Why clients work with me I take time to learn how your business runs; your preferences, your priorities, and even your non-negotiables. If you’re ready to hand off the details and get back to focusing on the big picture, send me a message

I've built automated outbound systems that generated €5M+ in pipeline and 1,000+ qualified meetings for B2B companies, and I can build yours. I'm a GTM Engineer specializing in Clay automation, multi-channel campaigns, and proprietary email infrastructure that consistently delivers 5-10% reply rates and 95% inbox placement. What I Build: 🎯 Clay Engines - Lead sourcing, enrichment, and AI personalization workflows - Apollo list building with surgical ICP targeting - Multi-source data enrichment that actually converts - Custom scoring and qualification systems 🔒 Deliverability Infrastructure - Private email sequencer built for 95%+ inbox placement - Automated mailbox rotation based on live placement testing - Works across all major ESPs (Gmail, Outlook, Yahoo) - Scales to 100K+ emails/month without degradation 🤝 Multi-Channel Campaigns - Cold email + LinkedIn + Cold calls + Whatsapp - AI-powered personalization at scale - Intent-based signals, job change triggers - Campaigns that feel human, not robotic ⚙️ Sales Automation - HubSpot, Pipedrive, Attio pipeline workflows - n8n and Zapier integrations connecting your entire stack - Automated reporting dashboards - Systems you can hand off to your team Tech Stack: Clay, Email Bison, Instantly, SmartLead, Lemlist, Apollo, Sales Navigator, n8n, Apify, HubSpot, Attio, Findymail, PhantomBuster, Warmy, Email Guard, Zapmail, Scaledmail, Octave I'm available for part-time engagements, project-based work, ongoing consulting or white-label partnerships.

5+ years keeping executives organized, inboxes clean, and lead pipelines full. I handle everything behind the scenes from operations and admin to social media, so you can actually focus on growing your business. Hi! I'm a Psych student with a passion for keeping businesses running efficiently. For the past 5 years, I've worked inside HubSpot, Pipedrive, Zoho CRM, Notion, Trello, Asana, LinkedIn Sales Navigator, Canva, Meta Business Suite, CapCut, and Calendly handling lead generation and outreach, inbox triage, scheduling, SOPs, social media editing and scheduling, and client communication. Basically the stuff that keeps everything moving while you focus on the bigger picture. I'm reliable, easy to work with, and I figure things out without needing to be told twice. If you need someone who genuinely cares about how your business runs, I'm your person.

100% Job Success · $100K+ earned · 78 jobs · 5,500+ hours · 10+ years building production-grade SaaS products end-to-end. Founders and product teams hire me to build AI-powered SaaS platforms, rescue failing MVPs, and scale full-stack systems — from architecture to deployment, without needing to manage the details. 📈 Proven Impact ✅ Reduced AWS costs by 70% ($5,000 → $1,500/mo) while improving uptime ✅ Built AI agents integrating Google Ads, Meta Ads, Pipedrive & Xero for real-time analytics ✅ Migrated 500+ landing pages to AWS with ~99% uptime during peak traffic ✅ Delivered a pricing system that increased product revenue by 15% ✅ Built AI-powered automated sales call tool for mortgage lead warming (Vapi) ✅ Rescued and refactored legacy MVPs into stable, scalable production systems 🏆 Why Clients Choose Me 1. Strategy AND execution — I architect solutions, not just write code 2. Production-ready from day one — no throwaway prototypes 3. AI-native development — I build with AI agents, MCP, RAG, and LLMs as core features 4. Full ownership — frontend, backend, database, cloud, and deployment under one roof 5. Clear communication — regular updates, no surprises, fast response 🤖 AI & Automation - AI Agents, MCP Servers, RAG Pipelines, OpenAI APIs - LLM-powered invoice matching and data extraction (Xero) - AI-driven CRM insights and automated sales workflows - Voice AI agents with Vapi · Workflow automation with n8n - Claude Code, Cursor, and AI-accelerated development 🧩 Full-Stack Development - Frontend: React, Next.js, Vue/Nuxt, TypeScript, Tailwind CSS - Backend: Node.js, NestJS, Python/FastAPI, Golang - Database: PostgreSQL, MongoDB, Supabase, Redis - Cloud & DevOps: AWS, Docker, Kubernetes, CI/CD - Integrations: Stripe, Xero, HubSpot, Pipedrive, Meta Ads, Google Ads 🎯 Best-Fit Projects - AI-powered SaaS platforms and dashboards - MVP development and rescue/refactoring - AI agent and automation systems - Chrome extensions and custom tooling - Data pipelines and complex API integrations 📩 Send me a message with your product idea or the problem you're solving — I'll reply with a clear technical approach before we start. 💼 Available for immediate start | ⚡ Fast response | 🌍 Long-term partnerships welcome

Hey there! 👋 If you’re seeking a reliable and experienced E-commerce and Virtual Assistant, I would be delighted to join to your team. I am a highly motivated and results-driven professional with over 8 years of experience in customer support and administrative operations. I have a solid, hands-on background in managing a variety of e-commerce platforms, including Shopify, Amazon, Magento, and Mirakl Marketplace, enabling me to efficiently handle order processing, inventory management, and shipment tracking. I am highly experienced in using ReAmaze for seamless customer communication, as well as CRM tools like Odoo, Zoho, and PipeDrive to maintain organized customer relationships and sales pipelines. I am also a trusted professional in payment and chargeback management with Klarna, Stripe, and PayPal, allowing me to handle transactions securely and resolve disputes efficiently, while maintaining a high standard of customer satisfaction. Additionally, I am knowledgeable in Asana to structure tasks, projects, and team workflows, ensuring deadlines are consistently met and processes run smoothly within the team. With a collaborative mindset and keen attention to detail, I work effectively with cross-functional teams to achieve shared goals and drive business success. I am committed to continuous learning and consistently strive to improve both customer satisfaction and overall operational efficiency. Let's connect to discuss how my skills can benefit your business. 🤝

I'm a certified Automation Specialist with expertise in Make.com (Foundation, Intermediate, Advanced, Scenario Builder), Airtable (Builder, Admin, AI App Builder), and n8n. I design and implement intelligent automation workflows that integrate business systems (CRMs, marketing platforms, internal tools) while leveraging AI for scalable and efficient solutions. 🔧 What I can do for you: - Build and optimize complex automations (Make.com, Zapier, n8n). - Integrate CRMs (HubSpot, Zoho, Pipedrive) with business operations. - Develop AI-powered solutions for content automation and customer engagement. - Create seamless workflows combining Airtable, Google Sheets, and APIs. 💼 Certifications: - Make.com Foundation, Intermediate, Advanced, Scenario Builder - Airtable: Builder Certification (Valid until June 2027) With multi-platform expertise, I ensure flexible, scalable, and tailored automation solutions for your business needs. Let's connect and build systems that save time, reduce costs, and boost your growth!