I help businesses eliminate manual work by automating their CRM, invoicing, and inventory systems, and by building AI-powered voice agents and chatbots that handle customer interactions around the clock. ZOHO ECOSYSTEM (CRM, Books, Inventory, Deluge, API) I build custom Deluge functions, client scripts, and workflow automations inside Zoho CRM, Zoho Books, and Zoho Inventory. This includes automated invoice generation on deal stage change, COQL-based bulk record updates, custom field logic, webhook triggers, and Zoho API integrations that connect Zoho to outside systems (VAPI, WhatsApp, Node js middleware, third party CRMs). I also work across Pipedrive, building custom sync tools, Chrome extensions for data capture, and REST API integrations between Pipedrive and external platforms. AI VOICE AGENTS & AUTOMATION (Vapi, ElevenLabs, Voiceflow, Retell AI) I design and deploy AI voice agents for inbound and outbound calling, appointment booking, and customer support, using Vapi, ElevenLabs, Retell AI, and Twilio for telephony. I build multilingual conversational chatbots in Voiceflow with CRM integration, so every conversation captures and updates lead or customer data automatically instead of sitting in a chat log. WORKFLOW & SYSTEMS INTEGRATION (Node js, Make Zapier, Webhooks) When a platform's native automation isn't enough, I write custom Node.js scripts and webhook-based middleware to connect systems together: CRM to calling platform, e-commerce to CRM, calendar to booking system. I've built data export tools handling multi-endpoint API merging, abandoned cart recovery systems, and custom sync engines between platforms with mismatched APIs. WHY WORK WITH ME 100% Job Success, Top Rated, 1,150+ hours delivered across 82 jobs I estimate realistically and communicate early if a deadline is at risk I document builds clearly so you're never locked into needing me for every future tweak Comfortable working directly with decision-makers, no hand-offs or account managers If your business runs on Zoho, Pipedrive, or any CRM and you're leaving manual work on the table, or you need an AI agent that actually integrates with your systems instead of sitting on top of them, let's talk about what you're trying to automate.

I help businesses fix broken Salesforce orgs and build automations that actually work, 7x certified Salesforce Developer & Architect with $70K+ delivered on Upwork at 100% Job Success. Whether your org is drowning in legacy Process Builders, your integrations keep breaking, or your team has given up on Salesforce and gone back to spreadsheets, I’ve seen it, fixed it, and built systems that stick. What I Do ▸ Sales Cloud & Service Cloud - implementation, optimization, and admin support ▸ Apex Development & LWC - custom triggers, batch jobs, Lightning Web Components ▸ Flow Automation - Process Builder migration, scheduled flows, approval processes ▸ Integrations - REST/SOAP APIs, MuleSoft, QuickBooks, HubSpot, Google Calendar, Stripe ▸ Data - migration, cleanup, deduplication, reporting & dashboards ▸ Experience Cloud - custom portals, user management, payment integrations Recent Wins ▸ Ran a 187-hour fractional Salesforce Admin engagement - user provisioning, integration architecture, data flow (5-star review) ▸ Built a license expiry notification system using Salesforce Flow for a healthcare org - automated credential tracking across hundreds of clinicians ▸ Designed a 3-layer Salesforce integration (TitanX + Salesloft) for a 60 person sales team - 2x to 4x connect rate improvement ▸ Architected a legal case management platform on Salesforce Lightning with CloudFiles integration and custom LWC Certifications 7x Salesforce Certified: Admin, Platform App Builder, Platform Developer I, Sales Cloud, Service Cloud, and more. Why Clients Stay ▸ 100% Job Success Score | Top Rated Plus | 1,400+ hours delivered ▸ Fortune 500 and SMB experience across healthcare, legal, fintech, and construction ▸ Direct communication, you talk to me, not a junior ▸ Fast response, plain English, no fluff Currently taking on 1 to 2 new Salesforce projects. Send a message, and I’ll respond within an hour with a clear approach.

Hello, I'm Munira I help businesses streamline operations, eliminate manual work, and build scalable systems through AI and workflow automation. With 1,700+ hours on Upwork, I've partnered with agencies, healthcare providers, real estate companies, coaches, service-based businesses, and e-commerce brands to automate critical processes, improve team productivity, and create reliable systems that support growth. Whether you need a simple automation, a custom CRM, or a complex multi-platform workflow, I can design and implement solutions that save time, reduce operational bottlenecks, and improve business visibility. 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 ✅ Airtable database design, CRM development, and workflow optimization ✅ Zapier automation and system integrations ✅ n8n workflow development, custom automations, and self-hosted solutions ✅ GoHighLevel setup, CRM optimization, pipeline management, and lead automation ✅ AI-powered workflows using OpenAI, ChatGPT, and Claude ✅ API integrations, webhooks, and custom data synchronization ✅ Client onboarding and project management automation ✅ Lead capture, qualification, nurturing, and follow-up systems ✅ Reporting dashboards, notifications, and business insights ✅ Business process analysis and workflow optimization Tools & Platforms Airtable • Make (Integromat) • n8n • GoHighLevel • OpenAI • ChatGPT • Claude • HubSpot • Slack • Calendly • Typeform • Google Workspace • QuickBooks • Stripe • Softr • Stacker • Looker Studio 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 • Strong understanding of business operations, not just automation tools • Ability to translate complex requirements into practical, scalable systems • Clear communication and proactive problem-solving • Focus on reliable, maintainable, long-term solutions • Experience improving and managing existing automation environments My approach goes beyond building workflows. I focus on creating systems that reduce manual effort, improve accuracy, increase visibility, and help businesses scale efficiently. If you're looking for an automation specialist who can take ownership of your processes, identify opportunities for improvement, and deliver reliable solutions, I'd be happy to discuss your project. 📩 Feel free to send an invitation or message. I'd love to learn more about your business and explore how automation can help you save time, improve efficiency, and scale with confidence. Best Regards, Munira What my client talks about me? "Hi Munira, Thank you very much for your message and for all your support throughout the project. It was a real pleasure working with you. You have been highly committed, responsive, and always solution-oriented. I especially appreciated your patience, flexibility, and willingness to explore different approaches together. The collaboration brought real value, and I truly enjoyed working with you. Of course, I’m happy to close the contract with a well-deserved 5-star rating and positive feedback. I will also gladly keep you in mind for future projects, especially around AI, automation, workflows, and operational improvements. Here is a short testimonial you are welcome to use: “Working with Munira was a great experience. She is highly dedicated, proactive, and always eager to find practical solutions. Communication was smooth, turnaround times were fast, and she brought valuable input to our project. I can highly recommend working with her and would be happy to collaborate again in the future.” Thank you again, and I wish you continued success with your exciting work in AI and automation. Best regards, Tina"

Automation Engineer specializing in n8n, Make, Zapier, and Python. I build workflows that run themselves — lead gen pipelines delivering 20-30 qualified leads/day, scrapers processing 5K+ records/day, CRM integrations that save teams 30-50hrs/week, and cold email systems with 100% inbox placement. My stack: n8n, Make, Zapier, HubSpot, Pipedrive, Airtable, OpenAI/Claude, Selenium, BeautifulSoup, Python, PostgreSQL, Webhooks, REST APIs.

I help businesses build and improve backend systems for web applications, internal tools, and day-to-day operations. My work includes API development, third-party integrations, automation, database-backed features, and backend logic that supports reliable product functionality. I am most useful when you need to: - build or improve APIs - connect different services and systems - automate repetitive backend tasks - support internal tools or business workflows - maintain and improve existing backend functionality I focus on practical backend work that helps businesses run more smoothly and keeps systems clear, stable, and maintainable.

I am a Senior Full Stack Developer with 10+ years of hands-on experience delivering custom web applications, SaaS platforms, enterprise CMS systems, API integrations, and automation-driven business solutions. I specialize in JavaScript and PHP ecosystems including React, Next.js, Node.js, Laravel, WordPress, Drupal, Joomla, and advanced Zoho implementations. I build scalable SaaS architectures, high-performance eCommerce platforms, CRM-integrated systems, and API-driven applications that streamline operations, automate workflows, and increase revenue. From MVP development to complex enterprise systems, I handle frontend development, backend engineering, database architecture, third-party integrations, and cloud deployment with a performance-first approach. Whether you need a custom web application, SaaS product, CMS development, Zoho CRM automation, or complex API integrations, I bring strong business logic, clean code practices, and scalable system design to every project. 𝗖𝗼𝗿𝗲 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 🔹 JavaScript Ecosystem (Framework-Agnostic) • React.js, Next.js, Vue.js, Nuxt.js, Angular • Node.js, Express.js, NestJS • TypeScript, ES6+, Modular Architecture • MERN Stack & MEAN Stack Applications • SSR, SPA, REST Architecture, GraphQL • WebSockets & Real-time Applications • Three.js & 3D Web Applications 🔹 PHP Ecosystem (Advanced Backend Systems) • Core PHP • Laravel, CodeIgniter, Symfony • Custom MVC Architectures • API-driven Backend Systems • Admin Dashboards & Business Logic Platforms 🔹 CMS & Enterprise Platforms • WordPress Custom Themes & Plugin Development • WooCommerce Subscriptions, Custom Checkout & Automation • Drupal Module Development & Enterprise CMS Builds • Joomla Component & Extension Customization • Magento, OpenCart, BigCommerce • Shopify Integrations • Kajabi Development & Automation • GoHighLevel Funnel & CRM Automation • Headless CMS Architecture 🔹 SaaS, POS & Scalable Systems • Multi-tenant SaaS Architecture • Subscription & Billing Systems • Role-based Access Control • Workflow Automation Engines • Marketplace & Directory Platforms • Dropshipping & Multi-vendor Systems • POS System Development & Integrations • Inventory & Order Management Systems 🔹 API Development, Maps & Advanced Integrations • RESTful APIs & Custom API Architecture • GraphQL APIs • SOAP APIs & Legacy System Integrations • OAuth 2.0 & JWT Authentication • Webhooks & Event-driven Systems • Payment Gateway Integrations Stripe, PayPal, Mollie, Square • CRM Integrations HubSpot, Salesforce, Zoho, Pipedrive • ERP, Inventory & Shipping APIs UPS, FedEx, DHL • Google Maps API Integration • Mapbox & Leaflet Interactive Maps • Geolocation, Routing & Real-time Tracking Systems • Third-party SaaS API Integrations • Custom API Middleware & Connectors 🔹 Zoho Development & Automation • Zoho CRM Customization • Zoho Creator Application Development • Zoho Books & Inventory Integration • Zoho Flow Automation • Deluge Scripting • Zoho API Integrations 🔹 Databases & Infrastructure • MongoDB, MySQL, PostgreSQL • Firebase, Supabase • Redis, Caching & Queue Systems • AWS, DigitalOcean, VPS Deploy 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿 Custom Web Application Development | SaaS Platform Development | WordPress Website Development | WooCommerce Store Setup & Customization | API Integration & Automation | CRM & Third-Party System Integration | Marketplace & Multi-Vendor Platforms | Booking & Appointment Systems | Learning Management System (LMS) Development| Custom Dashboard & Reporting Systems | and others.... 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗛𝗶𝗿𝗲 𝗠𝗲 🌟 Scalable, performance-driven architecture 🌟 Clean, maintainable, secure code 🌟 Strong business logic & automation mindset 🌟 Reliable communication & on-time delivery 🌟 Long-term technical partnership If you're looking for a Full Stack Developer for Web Apps, WordPress, MERN Stack, SaaS, and API integrations, I’m ready to help you build a secure, scalable, and growth-focused solution. Let’s build something powerful. 🚀 --- PHP development | SaaS application development | OpenAI integration | AI Slackbot development | React.js development | WordPress development | WooCommerce store setup | Magento eCommerce solutions | OpenCart development | Laravel web development | CodeIgniter framework | WordPress Divi theme | WordPress Astra theme | Custom WordPress themes | API integration | Full-stack web development | Custom plugin development | E-commerce website development | Mobile API development | RESTful API integration | PHP website development | WordPress plugin customization | WooCommerce theme development | React.js frontend development | SaaS platform solutions | Learning Management System (LMS) development | Real estate website development | Online booking system integration | Payment gateway integration | Business website development | Reporting dashboard development | Website maintenance and support | Custom web applications | Custom eCommerce solutions.

Hi, I'm Nand, a Salesforce Technical Architect with over 10 years of experience helping startups, SMBs, and enterprise organisations design, build, and optimise scalable Salesforce solutions. I specialise in Salesforce Architecture, Apex Development, Lightning Web Components (LWC), Experience Cloud, Agentforce, AI powered automation, enterprise integrations, and CRM transformation. Whether you're implementing Salesforce from scratch, modernising an existing org, integrating third party systems, or building AI driven business processes, I deliver secure, scalable, and production ready solutions. Over the past decade, I have successfully delivered more than 150 Salesforce projects, built 500+ Salesforce Flows, and implemented 20+ enterprise integrations across Healthcare, Financial Services, Real Estate, Logistics, Manufacturing, Professional Services, SaaS, and Ecommerce. What I Help Clients With • Salesforce implementation, optimization, and architecture • HubSpot CRM setup, automation, and migrations • GoHighLevel setup, funnels, pipelines, and automation • AI Agents using Agentforce, Claude, ChatGPT, and MCP • Lead management and sales process automation • Marketing automation and customer journey design • CRM migrations and data cleanup • Third-party integrations, APIs, and workflow automation • Revenue Operations (RevOps) process design and optimization • Reporting, dashboards, and executive visibility Recent Client Results • Reduced manual operations by up to 70% through automation • Improved lead routing and response times for sales teams • Built AI-powered workflows for lead qualification and customer engagement • Migrated and consolidated CRM systems without business disruption • Designed scalable CRM architectures supporting long-term growth Industries Served • Real Estate • SaaS • Professional Services • Logistics • Financial Services • E-commerce How I Work - Understand the business problem first - Map the existing process and identify bottlenecks - Design a scalable CRM and automation strategy - Implement with clear documentation and best practices - Support adoption and continuous improvement I don't believe in adding more tools to your business. I focus on building systems that reduce manual work, improve visibility, and help your team move faster. If you're evaluating Salesforce, HubSpot, GoHighLevel, AI automation, or CRM optimization, send me a message and I'll tell you honestly whether I'm the right fit for your project.

𝐇𝐢𝐠𝐡-𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐖𝐨𝐫𝐝𝐏𝐫𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐟𝐨𝐫 𝐒𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡 Hi, I’m a 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 & 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 with strong experience building high-performing, conversion-focused websites for businesses worldwide. I specialize in creating modern, responsive, and scalable websites using 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀, 𝗦𝗵𝗼𝗽𝗶𝗳𝘆, 𝗘𝗹𝗲𝗺𝗲𝗻𝘁𝗼𝗿, 𝗪𝗼𝗼𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲, 𝗛𝗧𝗠𝗟, 𝗖𝗦𝗦, 𝗮𝗻𝗱 𝗣𝗛𝗣. Whether you need a new website, customization, bug fixing, or performance improvements, I can help turn your ideas into a reliable and professional web presence. Over the years, I’ve helped businesses improve their websites with 𝗰𝗹𝗲𝗮𝗻 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗳𝗮𝘀𝘁 𝗹𝗼𝗮𝗱𝗶𝗻𝗴 𝘀𝗽𝗲𝗲𝗱, 𝗮𝗻𝗱 𝗦𝗘𝗢-𝗳𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲. 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵 • WordPress website development • Shopify store setup & customization • Elementor design & custom layouts • WooCommerce store setup and customization • Theme customization (WordPress & Shopify) • Landing page development for conversions • Website speed optimization • Bug fixing and troubleshooting • Responsive design for mobile, tablet, and desktop 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲 ✔ Clean, maintainable code ✔ Strong attention to detail ✔ Reliable communication ✔ On-time delivery ✔ Long-term support My goal is to build websites that not only 𝗹𝗼𝗼𝗸 𝗴𝗿𝗲𝗮𝘁 𝗯𝘂𝘁 𝗮𝗹𝘀𝗼 𝗵𝗲𝗹𝗽 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝗴𝗿𝗼𝘄. If you’re looking for a 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗪𝗼𝗿𝗱𝗣𝗿𝗲𝘀𝘀 𝗼𝗿 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿, feel free to send me a message. I’d be happy to discuss your project. Best Regards, 𝗠𝗮𝗻𝗼𝗷 𝗞𝘂𝗺𝗮𝗿

Most teams I work with are not missing software. They already have a CRM, spreadsheets, dashboards, email, forms, Slack, Microsoft 365, or automation tools. The problem is that critical processes still depend on someone manually checking whether data moved correctly, whether a task was completed, whether a client was followed up, or whether the information is even accurate. That is the kind of operational gap I help fix. I build the data and automation layer behind day-to-day business operations: data pipelines, API integrations, CRM synchronization, workflow automation, validation rules, exception handling, reporting systems, approval flows, and operational visibility across the tools your team already uses. Recent results include: • Reduced a CRM reporting cycle from 3 days to 4 hours • Improved billing verification efficiency by 40% • Reduced onboarding administration effort by 68% • Reduced operational inefficiencies by 50% My background combines data engineering and business automation, allowing me to work across both data and operations teams. Technologies I regularly work with include Python, SQL, Microsoft Fabric, Azure, AWS, Power BI, Power Apps, Power Automate, REST APIs, webhooks, Zapier, Make, n8n, HubSpot, Airtable, SharePoint, Microsoft 365, and CRM platforms. Whether the goal is cleaner reporting, automated workflows, better data quality, or removing repetitive manual work, I focus on building systems that are reliable, scalable, and easy for teams to operate. Send me your current process, workflow, or reporting challenge, and I’ll identify the bottlenecks and explain what I’d improve first.

100+ projects. Zero missed deadlines. Clients return. That's not a claim — it's a track record. ▌ WHAT SETS ME APART I work at the intersection of deep Salesforce expertise and modern AI tooling. Claude, GitHub Copilot, and OpenAI Codex are embedded in my daily workflow — not as shortcuts, but as force multipliers. You get faster delivery, higher test coverage, and more thoroughly reviewed code than a traditional developer working solo can produce. The architectural decisions, the quality bar, the accountability — that's still 100% me. I'm also one of a small number of independent freelancers who has shipped 3 live AppExchange managed packages. That means I understand not just how to build on Salesforce, but how to build for Salesforce's ecosystem standards, security reviews, and long-term package governance. ▌ TECHNICAL DEPTH → Apex & LWC Development Trigger handler patterns, bulkified architecture, Queueable and Batch Apex, Platform Events, Change Data Capture, and complex LWC components — built with governor limits in mind from the first line, not the last. → System Integrations REST & SOAP APIs, Named Credentials, OAuth 2.0, middleware architecture, and custom REST services with proper error handling, retry logic, and failure alerting. I've connected Salesforce to 20+ external platforms. None have caused a production incident after go-live. → Platforms integrated: PandaDoc · Conga · DocuSign · Zendesk · HubSpot · Mailchimp · Stripe · Twilio · SendGrid · RingCentral · Amazon Connect · 8x8 · Jira · Slack · and more. → AppExchange & Managed Packages 3 packages taken from concept to live AppExchange listing — architecture, packaging, ISV security review, LMA setup, versioning, and post-launch maintenance. I know what Salesforce's review team looks for. → CTI & Contact Center RingCentral, Amazon Connect, 8x8, and Service Cloud Voice — full implementations including screen pops, click-to-dial, call logging, and omni-channel routing for enterprise contact centers. → Multi-Cloud Implementations Sales Cloud · Service Cloud · Marketing Cloud · Financial Services Cloud · Commerce Cloud B2C · Experience Cloud. Hands-on production experience across all six — not just exam knowledge. → Data & Security Architecture Sharing model design, FLS/CRUD enforcement, org optimization, large-scale migrations, and scalable data modeling. Certified Application Architect, Data Architect, and Sharing & Visibility Architect. ▌ CERTIFICATIONS Platform Developer I & II · JavaScript Developer I · App Builder · Administrator Application Architect · Data Architect · Sharing & Visibility Architect · B2C Commerce Developer ▌ SELECTED RESULTS "2 weeks ahead of schedule" — CPQ integration on a deadline that had the client's team nervous. Delivered early with full documentation. "3 hours" — Time it took to diagnose and fix a trigger recursion bug that had stalled a client's team for months. Root cause analysis included. "6 weeks, idea to AppExchange" — Full managed package built, security-reviewed, and published. Client had been told by others it would take 6 months. "2M+ records, zero data loss" — Enterprise migration with full rollback strategy, validation rules, and post-migration audit. "Same-day" — Critical production outage resolved within hours. Client had no backup plan; I became one. ▌ HOW I ENGAGE I ask questions before I write code. Understanding why something needs to be built changes how it gets built — and that difference shows up 6 months later when you're not paying someone to fix avoidable technical debt. I flag risks early, communicate without jargon, and treat your timelines as seriously as my own. If something isn't the right approach for your situation, I'll tell you — even if it means a smaller engagement. ▌ LET'S TALK Send me a message describing your project — even a rough outline is enough to start. I'll come back with honest feedback on approach, timeline, and whether we're a good fit. Free 30-minute discovery call available. No commitment. No pitch. Just a direct conversation.