ANZ International Inc.

“ Your Trusted Partner in Outsourcing “

Overview

ANZ is a multinational, multilingual contact center with operational facilities and offices in multiple global locations. It offers a wide range of services including back-office, administrative support, call center services, sales and marketing, and lead generation to businesses and organizations looking to outsource. The full suite of call center services provided by ANZ includes, but is not limited to, inbound customer service, outbound sales, lead generation, appointment scheduling, technical support, and 24/7 helpdesk services. Outsourcing with ANZ can provide numerous benefits to businesses, beyond cost savings, improved customer experience, increased operational efficiency, access to a wider talent pool, and reduced operational risks. Some of the additional benefits of outsourcing with ANZ include: access to the latest technology and tools, increased flexibility, improved scalability, access to a wider pool of expertise, and improved quality of service. These benefits can help businesses achieve a better balance between cost, quality, and delivery, leading to improved overall performance and success. At ANZ, we take the English proficiency and expertise of our agents very seriously, particularly for customer support, technical support, 24-hour helpdesk, and virtual assistant roles. While we also recruit fresh graduates, we only select the top performers. Our agents consistently deliver superior results compared to their Western counterparts, thanks to a combination of factors such as a minimum of three years of experience, a polished English accent, and a strong motivation to excel. With a proven track record of executing projects for clients globally and successfully providing services worth over $1,000,000 via Upwork.com, ANZ is equipped to offer innovative and cost-effective outsourcing solutions tailored to meet the specific needs of clients. Our target market includes small to medium-sized businesses as well as large corporations across various industries such as technology, finance, healthcare, retail, and more.

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Services

Customer Experience & Tech Support

Call Center services, Customer service through email, chat, or phone, Monitoring and responding to emails, Organizing email inboxes, Packaging and shipping products, Managing blog comments, Managing social media comments, and much more.... VIP Concierge Service : 24 hours a day, 365 days a year to assisting members with everything they needed: sending gifts, tickets for shows, travel arrangements, car rental, reservations for plays, private jets and any other information or assistance they needed globally. Complete backoffice support including software/app tech support via phone, email and chat. Managing back-end member verification service, customer data management system portal and much more....

Personal/Virtual Assistant
Lead Generation
Data Entry & Transcription Services
Web Research

Skills

Administrative Support
BPO Call Center
Online Chat Support
Customer Service
Ecommerce Website Development
Phone Support
Receptionist Skills
Shopify
Social Media Management
Technical Support
Virtual Assistant
Web Development
WordPress
Email Communication
Keap
100% Job Success

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Upwork activity

Hourly rate

$7.44 - $15.00

Minimum project size

$1K+

Total hours

93,604

Total jobs

290

Member since

Jan 8, 2005

Company information

Agency size

51-200 workers

Year founded

2005

Client focus

Medium business

Very small business

Small business

Languages

English: Fluent
Italian: Native or Bilingual
Japanese: Native or Bilingual
Korean: Native or Bilingual
Portuguese: Native or Bilingual
Chinese: Fluent
French: Fluent
Hindi: Fluent
Norwegian: Fluent
Russian: Fluent
Spanish: Fluent
Swedish: Fluent
Urdu: Fluent