Hello! I’m Nancy, a Virtual Assistant with over 3 years of experience working remotely for companies in the United States and Latin America, providing administrative, operational, sales, and customer service support. As a native Spanish speaker (Latin American), I offer clear, professional, and empathetic communication that helps companies improve the customer experience, optimize internal processes, and keep operations organized and efficient. I have experience collaborating with English-speaking clients through written communication. I have an intermediate level of English for reading and writing, which allows me to follow processes, documentation, and instructions in English, as well as manage emails, chats, and work tools effectively. 🔹 How I add value to your business: ✔ Customer Service and Support I provide professional, solution-oriented support via email, chat, and other digital channels, ensuring timely responses and an excellent customer experience. ✔ Administrative and Operational Support I manage calendars, meetings, documentation, databases, and administrative tasks that enable daily operations to run efficiently. ✔ Email Management and Back Office Experience organizing inboxes, sorting requests, managing internal and external communications, and ensuring that every request is processed and addressed correctly. ✔ Request Processing and Document Management I have managed and processed requests related to criminal records and official documentation from Colombia and Peru, ensuring accuracy, follow-up, and compliance with established procedures. ✔ Order and Transaction Management I track orders, payments, subscriptions, and customer requests, maintaining up-to-date records and minimizing operational errors. ✔ CRM and Data Management Experience working with CRM systems and databases to update records, track progress, document interactions, and keep information organized and reliable. ✔ Sales Support and Customer Follow-Up I support sales processes by following up on leads, coordinating appointments, updating the CRM, and maintaining constant communication with potential and current clients. Additionally, I am currently completing my studies in Advertising and Digital Marketing, which allows me to better understand the customer journey, effective communication, and the needs of digital businesses. I am known for being organized, detail-oriented, proactive, reliable, and committed to the quality of my work. I enjoy collaborating with companies that value clear communication, accountability, and long-term professional relationships. 📌 If you're looking for a Virtual Assistant who can handle everything from customer service to administrative tasks and back-office operations for your business, I'd be happy to help.

Results-driven Recruiter & Administrative Professional with extensive experience in talent acquisition, customer service, and administrative support. I specialize in mass recruitment, virtual recruitment, and start-up hiring across the USA and Latin America, helping companies build strong teams efficiently. 🚀 With a background in customer service, technical support, and upselling, I have handled voice, email, chat, and social media interactions, ensuring exceptional client experiences. Additionally, my experience as an assistant for recruitment departments and an immigration law firm has strengthened my ability to manage administrative tasks, coordinate hiring processes, and maintain organized workflows. ⌨️📞 I bring a detail-oriented approach, strong communication skills, and a commitment to delivering top-notch results. Let’s connect to discuss how I can support your hiring or administrative needs! 💡

I am committed to delivering exceptional client experiences with a relentless drive for excellence. With a combined 10 years of professional experience—five years in Customer Service and Human Resources as a Manager in both areas and five years as Director of Operations and Operations Manager for tech startups while also serving as a Client Success Manager—I have successfully partnered with a diverse range of global companies and independent clients. Let’s take your projects to new heights together! Key Skills and Expertise ⭐Languages: Native in English and Spanish; Intermediate in Portuguese ⭐Communication Management: Exceptional ability to convey ideas clearly and effectively through various channels, including Slack, Google Calendar, email, and phone communication. My native proficiency in English enables me to engage seamlessly with diverse audiences worldwide and facilitates successful negotiations and high-level discussions with stakeholders and executives. ⭐Human Resources: Comprehensive expertise in full-cycle recruitment and HR support, with a focus on leading talent acquisition initiatives while ensuring compliance with local laws and regulations. ⭐Project Management: Expert in overall project management from start to finish, including scheduling, project coordination, and event planning, while ensuring accuracy and adherence to budget ⭐Customer Service: Dedicated to providing top-notch service and support, with previous experience as a Customer Service Manager overseeing a department of 300+ associates for multiple years ⭐Data Management: Proficient in data entry, database maintenance, reporting, analysis, and presentation. We are accustomed to handling large data entry projects and consistently delivering results of the highest quality. ⭐CRM Systems Proficiency: Proficient in widely used CRM platforms Tools & Platforms 🔧Project Management Expertise: Asana, ClickUp, Trello, Basecamp, Todoist, Notion, Monday.com, HubSpot 🔧Communication Expertise: Slack, Google Calendar, email, phone, Zoom, Google Voice, JustCall, Skype Areas of Specialization ✅Building strong relationships with external vendors and partners ✅Leading teams and building functional departments from the ground up ✅Overseeing daily operations for seamless service delivery ✅Developing and implementing projects that enhance business performance ✅Conducting market research to optimize pricing strategies ✅Expanding vendor networks for high-quality service delivery ✅Negotiating with vendors for cost-effective operations ✅Communicating effectively with senior leadership (VP and President) ✅Reviewing and improving existing processes for operational efficiency ✅Managing multiple projects with precision and focus If you’re looking for a dedicated professional who can adapt to your needs and elevate your operations, let’s connect! I look forward to the opportunity to work together and help your projects succeed. In case you don’t see a skill or service you’re looking for, feel free to contact me—I’m always ready to adapt and meet your needs!

Hi, I’m Ricardo — Operations-Focused Virtual Assistant & STR Specialist consultant If you’re an Airbnb host, property manager, or business owner feeling buried in guest messages, daily operations, or disconnected systems, I help turn chaos into clean, scalable operations. I bring 12+ years of experience across customer service leadership, collections upper management, and virtual property management—supporting teams and clients at scale for companies like Coca-Cola Refreshments, Airbnb operations, law firms, and multi-property STR portfolios. I don’t just “handle tasks.” I run operations, fix system issues, and make sure things work smoothly day after day. 🏠 Short-Term Rental & Airbnb Operations I provide full-service Airbnb co-hosting and virtual support designed for responsiveness, clarity, and growth: 24/7 Guest Communication & Issue Resolution End-to-end guest messaging, check-in/check-out coordination, problem resolution, and review management—protecting guest experience and ratings. PMS Setup & Automations Guesty, Hostaway, Hospitable, and similar platforms: channel connections, automation rules, calendar syncs, task workflows, and system cleanup. Cleaning & Maintenance Coordination Cleaner scheduling, turnover tracking, maintenance follow-ups, and operational checklists to avoid missed turnovers and last-minute issues. Revenue & Dynamic Pricing Support PriceLabs setup, configuration, and optimization based on demand, seasonality, and performance data. 🧠 Technical & Systems Advantage Alongside STR operations, I bring a strong technical background that allows me to resolve issues most co-hosts escalate or avoid: PMS and channel sync errors Automation gaps and rule conflicts Multi-platform integration issues System breakdowns when tools stop talking to each other This becomes especially valuable once you manage multiple listings, platforms, or automations instead of a single manual setup. 💼 Business, Collections & Client Management Experience Customer Service Team Lead (Airbnb-focused environments) Collections Management – Coca-Cola Refreshments (12 years) Managing AR, dispute resolution, and payment follow-ups while maintaining strong client relationships. Virtual Operations & Admin Support Scheduling, reporting, CRM management, and process optimization. ⚙️ Tools & systems SAP S/4HANA , Oracle NetSuite , microsoft, slack, Hospitable, hostaway etc. 🤝 Why Clients Work With Me Detail-oriented and highly organized Clear, professional communication Proactive problem-solver Operations-first mindset (not reactive support) Reliable, calm, and accountable I work inside your operations—not around them. Guest experience stays protected, systems stay organized, and scaling feels controlled instead of chaotic. If you’re looking for someone who can own operations, fix problems, and keep things running smoothly, let’s talk.

Experienced Virtual Assistant with over 10 years of dedicated service in providing comprehensive support to clients across various industries. As a native Spanish speaker fluent in English, I offer a wide range of skills to enhance efficiency and productivity. My expertise includes proficiently managing email correspondence, organizing calendars, overseeing social media platforms, executing data entry tasks, and facilitating seamless translations and transcriptions. Moreover, my background extends to encompass sales, appointment setting, teaching, real estate, cold calling, and customer service roles, allowing me to offer holistic assistance tailored to diverse client needs. With a meticulous attention to detail and a commitment to delivering results, I excel in research tasks, ensuring accurate and timely information retrieval. Whether it's streamlining administrative processes, engaging with customers, or facilitating effective communication, I am dedicated to providing top-notch virtual assistance that exceeds expectations. Let's collaborate to elevate your business operations and achieve your goals together!

Executive Assistant and Operations Professional with 10+ years of experience supporting leadership teams, managing administrative operations, coordinating projects, and maintaining high standards of organization, discretion, and professionalism. Throughout my career, I have worked in fast-paced environments where attention to detail, accountability, and confidentiality are essential. I have supported executives, business owners, and organizations by managing schedules, coordinating projects, handling communications, maintaining documentation, tracking budgets, and ensuring operational tasks are completed accurately and on time. My areas of expertise include: • Executive and administrative support • Calendar and inbox management • Project coordination and follow-up • Client and stakeholder communication • SOP creation and process documentation • Vendor and contract coordination • Budget tracking and reporting • Research and data management • Meeting scheduling and logistics • English-Spanish communication I am highly organized, proactive, and dependable. I take ownership of tasks, communicate clearly, and adapt quickly to new systems and workflows. My goal is not simply to complete assignments but to become a reliable partner who helps keep operations running smoothly and allows leadership to focus on higher-value priorities. If you're looking for an Executive Assistant who can bring structure, follow-through, and professionalism to your business, I'd be happy to discuss how I can support your team.

Spanish, English, Portuguese and French translations. English, Portuguese and Spanish interpreter. English, Portuguese and Spanish proofreader.

I have extensive experience providing customer service and virtual assistance, helping businesses and professionals manage their operations smoothly and effectively. As a Virtual Assistant, I handle CRMs such as Salesforce, MyCase, SmartAdvocate, and Monday to keep client information organized and accessible. My responsibilities have included managing phone calls, scheduling appointments, preparing documents, and supporting daily administrative tasks. In Customer Service and Cold Calling, I excel at engaging with clients, building rapport, and addressing inquiries with professionalism and empathy. I am skilled at setting appointments, following up with leads, and ensuring clients feel valued and supported throughout the process. As an Appointment Setter, I am organized, detail-oriented, and results-driven, consistently meeting targets and helping businesses generate new opportunities. Bilingual in English and Spanish, I bring strong communication skills and a client-focused mindset to every role. My goal is to provide reliable and high-quality support so that teams can focus on growing their business while I take care of the details.

I am a highly strategic, bilingual talent acquisition leader and operational manager with over 10 years of experience building, vetting, and managing high-performing remote teams across the US and Latin America. I combine deep recruitment expertise with strong operational leadership to deliver elite talent and scalable hiring systems. Where I deliver immediate value: Full-Cycle Recruitment & Sourcing: 6+ years of proven success managing end-to-end talent acquisition. I specialize in building high-conversion pipelines for both technical and non-technical talent (including virtual assistants, sales reps, and developers) using active headhunting strategies. Remote Team Leadership & HR Operations: Extensive background managing remote, cross-border teams of up to 15 agents. I don't just fill roles; I build async-first workflows and own the operational onboarding process (Slack, tool configuration, and internal systems setup) to ensure new hires are day-one ready. Executive Operations: A deep foundation in high-level administrative support, calendar optimization, and inbox management, ensuring organizational bottlenecks are eliminated before they reach executives. Driven by efficiency and high emotional intelligence, I focus on protecting your company culture and saving leadership time. Let's connect to build your next structured hiring machine.

Let me help you streamline your operations and free up your time to focus on growing your business. With over 15 years of experience in administrative support, customer service, sales, training, and project coordination, I offer reliable, organized, and efficient virtual assistance tailored to your needs. I help businesses stay organized, generate leads, and manage daily operations efficiently. 📌 Skills: 📋 Administrative Support & Coordination 🎯 Lead Generation & Prospect Research 📅 Appointment Scheduling & Follow-up 🤝 CRM Management & Data Organization 💬 Customer Communication & Support 📊 Data Entry & Google Sheets Management 📧 Email Management & Email Marketing 🗂️ Task Management & Operational Support 🎙️ Spanish Voice Over (Latin American) 🔧 Tools: 💻 Google Workspace: Gmail, Drive, Docs, Sheets, Forms 📊 Microsoft Office Suite: Excel, Word, PowerPoint 🤝 CRM Systems: Go High Level (GHL) 📋 Trello (Task & Project Management) 📧 Mailchimp & MailerLite 🎨 Canva (Content Creation) 📱 WhatsApp Business 📅 Zoom & Microsoft Teams