I provide professional technical support for Zoom Webinars, Zoom Events, Zoom Meetings, and virtual events. With thousands of hours of live delivery experience, I support organisations, trainers, and event teams with the setup, management, and live technical running of online sessions — from small meetings to multi-day conferences with 3,000+ attendees. I manage the technical side behind the scenes so you can focus on presenting, engaging your audience, and delivering your session confidently. What Clients Value -Peace of mind knowing the technical side is fully managed -Smooth, seamless webinar delivery -Fast and efficient Zoom setup and support - Calm troubleshooting during live sessions - Reduced stress for presenters and event teams - Reliable support before, during, and after events - Professional delivery that reflects well on your organisation - Quick identification and resolution of technical issues - Expert guidance from someone working in Zoom every day Services I Provide - Zoom Webinar setup and configuration - Zoom Events setup and support - Zoom Meetings support - Registration page setup - Speaker onboarding and technical rehearsals - Screen sharing and spotlight management - Breakout rooms, polls, Q&A and chat moderation - Audio and video troubleshooting - Live technical support during webinars and events - Attendee management and backstage coordination - Mentimeter and Slido support - Session run-throughs and pre-event checks - Troubleshooting and live issue resolution I’m known for being calm, proactive, organised, and highly reliable during live events — helping presenters and teams feel confident knowing everything is under control. Client Feedback “Imogen was responsive, reliable and completely dedicated to our needs. Her expert knowledge gave us total confidence.” “Imogen was proactive and instrumental in ensuring our first 3-day Online Summit ran smoothly and professionally.” “Fantastic to work with — proactive, organised and instrumental in delivering our events successfully.” Whether you need support for a one-off webinar, recurring online sessions, or a large virtual event, I can help make sure everything runs smoothly and professionally. Send me a message with details about your session or event and I’ll be happy to help.

I am a professional virtual event producer and technical consultant with extensive experience in live streaming, audio visual production, and event management. I am dedicated to providing exceptional technical support and creative solutions to help clients execute successful virtual events and manage their content. With a passion for staying up-to-date on the latest industry trends and technology, I am committed to delivering top-notch service and delivering the best possible outcome for every project. - Certified Associate in Project Management - PMI - Certified Technology Specialist - AVIXA - Digital Event Strateglist - PCMA Live Streaming, Video Editing, Audio Recording, Audio Mixing, Audio Editing, Audio Visual Design, Audio Visual Installation, Audio Visual Consulting, Podcast Editing, YouTube Channel Management

🎥Top Zoom & Virtual Event Producer in APAC ✅ Recognized by ChatGPT as a top freelance Zoom producer in the Asia-Pacific region ✅ 1,000+ virtual events produced for Fortune 500s, NGOs, and global teams 🚀 Elevate Your Virtual Events – Seamless, Engaging & Worry-Free! 🚀 Your event matters. Whether you're hosting a high-stakes corporate webinar, a virtual sales recognition, or an interactive training, you want it to be smooth, professional, and engaging. That’s where I come in. 💡 Why Partner with Me? I don’t just run events—I craft strategic, branded, and immersive virtual experiences that deliver impact. With over 1,000 successful events, I handle everything behind the scenes so you can focus on your message and your audience. 🌍 Trusted by Global Organizations with over 5 years of virtual event production success. My clients include industry leaders such as: 🔹 Salesforce 🔹 Dell 🔹 ExxonMobil 🔹 Apple 🔹 EY 🔹 Red Hat 🔹 American Chemical Society 🔹 USAID – Forest Services 🔹 World Bank …and many more. 🔧 How I Help You Succeed ✅ Strategic Event Planning – We define your goals, and I tailor the experience around them ✅ Seamless Execution – Tech setup, live production, recording, and reporting—all handled ✅ Engagement-Driven Production – OBS video playback, dynamic transitions, sound effects ✅ Expert Breakout Room Management – For collaborative, focused group discussions ✅ Post-Event Support – Full recordings, attendance reports, and feedback summaries 💬 Client Feedback: “Feels like a live TV show.” “Jan is the engine behind our virtual success.” “Calm under pressure and technically flawless.” 🎯 Your Event, Done Right ✔ Want zero tech glitches? I’ve got it. ✔ Need to keep your audience engaged? I bring the tools and tricks. ✔ Want full support from prep to post-event? That’s what I do. Your virtual event is a reflection of your brand. Let’s make it polished, smooth, and unforgettable. 📩 Ready to go live? Let’s talk!

I have worked with various support companies for over 7 years which developed my skills with excellent, effective and efficient results. I have combined experience in Customer Service, Technical Support, Email Handling, Data Entry and Chat Support that would enable me to be a valuable contribution to your company. I am in search of new and challenging responsibilities in order to keep on my career path and desire to set up an excellent working relationship with all employers. I am well skilled and fluent in communicating with clients over the phone and emails. I have used different tools in handling these concerns and is still capable of learning more. I am looking forward to working with you.

With over 5 years of experience, I am a dedicated English-French Translator and Interpreter specializing in bridging linguistic and cultural gaps across diverse industries, including finance, education, sports, technical, and business sectors. Why Choose Me? As an active member of the Alberta Translator and Interpreter Association (ATIA) and a registered Associate Community Interpreter (FR-EN), I strive to comply with the Code of Ethics of the Association. My commitment to accuracy and clarity makes me the ideal choice for clients seeking reliable translation and interpreting services. Whether translating written content or interpreting spoken dialogue, I ensure that nothing gets lost in translation.

As a seasoned Virtual Events Producer with 4 years of experience in planning and executing successful online events, I excel in creating engaging and memorable experiences for attendees. With a strong background in event management, marketing, and project coordination, I possess the skills and expertise to deliver high-quality virtual events that meet and exceed client expectations. Key Strengths: ++ Proven track record of producing successful virtual events, including conferences, webinars, and workshops ++ Excellent project management skills, with the ability to coordinate multiple tasks and deadlines simultaneously ++ Strong communication and interpersonal skills, with the ability to work effectively with clients, speakers, and vendors ++ Proficient in event management software and technology, including Zoom, Webex, and other virtual event platforms ++ Ability to think creatively and develop innovative solutions to event challenges ++ Strong attention to detail and ability to ensure seamless event execution

With more than a decade working in the entertainment industry, from low-budget indie movie productions to big-budget network series, I'm excited to bring my passion for content creation to Upwork and work with you to turn your vision into a reality. I treat every project as if it were my own. I have worked with 🌟High Profile Clients / Organizations 🌟 throughout my career, including the following: ✅ Discovery Communications, including Discovery+ ✅ Destination America ✅ Quest Red UK ✅ Children's National Hospital ✅ Mental Health California ✅ Financial Narrative ✅ Lumiata ✅ Active Minds ✅ The Nature Conservancy ✅ USSEC / US SOY ✅ Vested My background is in Electrical Engineering, where I specialized in Control Systems. As a result, I have extensive knowledge of coding and computer technology which becomes helpful in video production and custom website design. 🌟 I excel in the following areas: 🌟 - 🎥 Webinar, Zoom Production and Live Streaming (webinars, polling, breakout rooms, multicasting to social media and custom websites, corporate events, live music, and even custom branded graphic design) including Remote Recording - ⚙️ Automation via Zapier and Make for your CRM, Zoom,Project and Marketing Workflow - 🎬 Series, Documentary, and Sizzle Reel Production - 🎞 Editing (trailers, features, series) including sound fix/mix & color - 🖥 Web Design (e-commerce, WordPress, Squarespace, Wix, CSS, Bootstrap, HTML, Java) - 📐 Graphic Design (including logos, live stream overlays, motion graphics, and presentations) - 📚 Book Cover Artwork and Design The software I use daily: - Adobe Cloud: Premiere, After Effects, Illustrator, Lightroom, Photoshop, and Media Encoder - Live Streaming and Virtual Recording: Wirecast, OBS, Zoom, Restream, StreamYard, Vimeo, DaCast, YouTube, LinkedIn, Facebook, Zencastr, Riverside

Virtual Training Producer | Instructional Design Certified | Zoom Expert I help organizations deliver seamless, engaging, and professional virtual events. From global webinars and trainings to mastermind groups and team workshops. With 6+ years of experience as a moderator, producer, and Zoom host, I ensure every detail runs smoothly so you can focus on your content and audience. Here’s what I do best: Produce & Host Virtual Events: Confidently run Zoom, MS Teams, and Webex sessions — managing breakout rooms, polls, Q&A, and live chat while keeping energy high. Facilitate with Warmth: Foster inclusivity and engagement so every participant feels welcomed and involved. Handle the Tech: Oversee A/V, screen sharing, troubleshooting, and behind-the-scenes details for stress-free events. Instructional Design Expertise: Certified by ATD (Association for Talent Development) with a Bachelor’s in Business, I design and deliver onboarding, training, and learning experiences that stick. Adapt & Enhance: Whether it’s gamification, interactive elements, or engagement strategies, I make virtual events memorable and impactful. Why clients hire me: ✔️ Calm, professional presence in high-stakes events ✔️ Ability to quickly adapt to company culture and represent your brand voice ✔️ Strong background in management, customer service, and administration ✔️ Proven track record supporting leadership development, facilitation, hybrid meetings, sales training, and software rollouts Before pivoting to remote work, I managed teams of 50+ in the restaurant industry. That experience taught me leadership, adaptability, and how to keep cool under pressure. These are transferable skills I now bring to every virtual event I produce. Let’s make your next virtual meeting or training not just run smoothly but a seamless, standout experience.

I’m a dedicated Customer Service Expert with more than 4 years of experience helping businesses deliver smooth, positive, and memorable customer experiences. I’ve worked with startups, growing brands, and established companies to provide reliable support that builds trust and keeps customers coming back. I specialize in handling customer interactions across multiple channels while maintaining a calm, professional, and friendly tone even in high-pressure situations. My Skills: . Email & Live Chat Support . Phone Support & Call Handling . Order Tracking, Refunds & Escalations . Customer Retention & Issue Resolution . CRM Management & Ticket Systems . Clear Documentation & Follow-Ups I understand how important response time, empathy, and accuracy are in customer support, and I always aim to turn problems into positive experiences. I have worked with different Tools & platforms such as: Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias, LiveChat / Tawk.to, Slack, Zoom, Google Workspace. Many of my past clients value my ability to work independently while still aligning with their brand voice and company goals because; . I communicate clearly and consistently. . I take ownership of issues until they’re fully resolved. . I adapt quickly to new products and systems. . I genuinely care about customer satisfaction. . I’m reliable, detail-oriented, and easy to work with. If you’re looking for someone who treats your customers like real people and not ticket numbers with care and professionalism, you’re in the right place, feel free to send me a message. I’d love to learn more about your business and how I can help.

I’ve officially hit a major milestone on Upwork as a 5-star Zoom Producer. My goal has always been simple: provide the steady, "behind-the-scenes" technical leadership that allows presenters to focus entirely on their audience. My niche is reliability. Whether it’s managing complex transitions, acting as a lead moderator, or serving as the precise time-keeper for high-stakes sessions, I ensure the clock and the tech stay on track. Currently, my workflow is anchored by one primary account at 100 hours monthly. I am now looking to add a second foundational client for recurring monthly sessions (approx. 40-50 hours/month). If you need a producer who values punctuality and technical precision as much as you do, let’s connect.