With more than a decade working in the entertainment industry, from low-budget indie movie productions to big-budget network series, I'm excited to bring my passion for content creation to Upwork and work with you to turn your vision into a reality. I treat every project as if it were my own. I have worked with 🌟High Profile Clients / Organizations 🌟 throughout my career, including the following: ✅ Discovery Communications, including Discovery+ ✅ Destination America ✅ Quest Red UK ✅ Children's National Hospital ✅ Mental Health California ✅ Financial Narrative ✅ Lumiata ✅ Active Minds ✅ The Nature Conservancy ✅ USSEC / US SOY ✅ Vested My background is in Electrical Engineering, where I specialized in Control Systems. As a result, I have extensive knowledge of coding and computer technology which becomes helpful in video production and custom website design. 🌟 I excel in the following areas: 🌟 - 🎥 Webinar, Zoom Production and Live Streaming (webinars, polling, breakout rooms, multicasting to social media and custom websites, corporate events, live music, and even custom branded graphic design) including Remote Recording - ⚙️ Automation via Zapier and Make for your CRM, Zoom,Project and Marketing Workflow - 🎬 Series, Documentary, and Sizzle Reel Production - 🎞 Editing (trailers, features, series) including sound fix/mix & color - 🖥 Web Design (e-commerce, WordPress, Squarespace, Wix, CSS, Bootstrap, HTML, Java) - 📐 Graphic Design (including logos, live stream overlays, motion graphics, and presentations) - 📚 Book Cover Artwork and Design The software I use daily: - Adobe Cloud: Premiere, After Effects, Illustrator, Lightroom, Photoshop, and Media Encoder - Live Streaming and Virtual Recording: Wirecast, OBS, Zoom, Restream, StreamYard, Vimeo, DaCast, YouTube, LinkedIn, Facebook, Zencastr, Riverside

I provide professional technical support for Zoom Webinars, Zoom Events, Zoom Meetings, and virtual events. With thousands of hours of live delivery experience, I support organisations, trainers, and event teams with the setup, management, and live technical running of online sessions — from small meetings to multi-day conferences with 3,000+ attendees. I manage the technical side behind the scenes so you can focus on presenting, engaging your audience, and delivering your session confidently. What Clients Value -Peace of mind knowing the technical side is fully managed -Smooth, seamless webinar delivery -Fast and efficient Zoom setup and support - Calm troubleshooting during live sessions - Reduced stress for presenters and event teams - Reliable support before, during, and after events - Professional delivery that reflects well on your organisation - Quick identification and resolution of technical issues - Expert guidance from someone working in Zoom every day Services I Provide - Zoom Webinar setup and configuration - Zoom Events setup and support - Zoom Meetings support - Registration page setup - Speaker onboarding and technical rehearsals - Screen sharing and spotlight management - Breakout rooms, polls, Q&A and chat moderation - Audio and video troubleshooting - Live technical support during webinars and events - Attendee management and backstage coordination - Mentimeter and Slido support - Session run-throughs and pre-event checks - Troubleshooting and live issue resolution I’m known for being calm, proactive, organised, and highly reliable during live events — helping presenters and teams feel confident knowing everything is under control. Client Feedback “Imogen was responsive, reliable and completely dedicated to our needs. Her expert knowledge gave us total confidence.” “Imogen was proactive and instrumental in ensuring our first 3-day Online Summit ran smoothly and professionally.” “Fantastic to work with — proactive, organised and instrumental in delivering our events successfully.” Whether you need support for a one-off webinar, recurring online sessions, or a large virtual event, I can help make sure everything runs smoothly and professionally. Send me a message with details about your session or event and I’ll be happy to help.

I help production teams and brands get more done with less - combining 18 years of hands-on production experience with AI-assisted workflows that cut time and cost without cutting quality. From coordinating complex live webinars for international organizations (5,000+ hours produced) to designing end-to-end AI production pipelines using GenAI, Comfy UI and AI Agents - I bring both the experience to know what works and the tools to make it happen faster. I also created APS - the AI Production Standard - an open framework for documenting AI use in film and video production, addressing chain of title and EU AI Act compliance. Top Rated on Upwork. Based in Warsaw. Working globally.

I am a professional virtual event producer and technical consultant with extensive experience in live streaming, audio visual production, and event management. I am dedicated to providing exceptional technical support and creative solutions to help clients execute successful virtual events and manage their content. With a passion for staying up-to-date on the latest industry trends and technology, I am committed to delivering top-notch service and delivering the best possible outcome for every project. - Certified Associate in Project Management - PMI - Certified Technology Specialist - AVIXA - Digital Event Strateglist - PCMA Live Streaming, Video Editing, Audio Recording, Audio Mixing, Audio Editing, Audio Visual Design, Audio Visual Installation, Audio Visual Consulting, Podcast Editing, YouTube Channel Management

Virtual Training Producer | Instructional Design Certified | Zoom Expert I help organizations deliver seamless, engaging, and professional virtual events. From global webinars and trainings to mastermind groups and team workshops. With 6+ years of experience as a moderator, producer, and Zoom host, I ensure every detail runs smoothly so you can focus on your content and audience. Here’s what I do best: Produce & Host Virtual Events: Confidently run Zoom, MS Teams, and Webex sessions — managing breakout rooms, polls, Q&A, and live chat while keeping energy high. Facilitate with Warmth: Foster inclusivity and engagement so every participant feels welcomed and involved. Handle the Tech: Oversee A/V, screen sharing, troubleshooting, and behind-the-scenes details for stress-free events. Instructional Design Expertise: Certified by ATD (Association for Talent Development) with a Bachelor’s in Business, I design and deliver onboarding, training, and learning experiences that stick. Adapt & Enhance: Whether it’s gamification, interactive elements, or engagement strategies, I make virtual events memorable and impactful. Why clients hire me: ✔️ Calm, professional presence in high-stakes events ✔️ Ability to quickly adapt to company culture and represent your brand voice ✔️ Strong background in management, customer service, and administration ✔️ Proven track record supporting leadership development, facilitation, hybrid meetings, sales training, and software rollouts Before pivoting to remote work, I managed teams of 50+ in the restaurant industry. That experience taught me leadership, adaptability, and how to keep cool under pressure. These are transferable skills I now bring to every virtual event I produce. Let’s make your next virtual meeting or training not just run smoothly but a seamless, standout experience.

🎥Top Zoom & Virtual Event Producer in APAC ✅ Recognized by ChatGPT as a top freelance Zoom producer in the Asia-Pacific region ✅ 1,000+ virtual events produced for Fortune 500s, NGOs, and global teams 🚀 Elevate Your Virtual Events – Seamless, Engaging & Worry-Free! 🚀 Your event matters. Whether you're hosting a high-stakes corporate webinar, a virtual sales recognition, or an interactive training, you want it to be smooth, professional, and engaging. That’s where I come in. 💡 Why Partner with Me? I don’t just run events—I craft strategic, branded, and immersive virtual experiences that deliver impact. With over 1,000 successful events, I handle everything behind the scenes so you can focus on your message and your audience. 🌍 Trusted by Global Organizations with over 5 years of virtual event production success. My clients include industry leaders such as: 🔹 Salesforce 🔹 Dell 🔹 ExxonMobil 🔹 Apple 🔹 EY 🔹 Red Hat 🔹 American Chemical Society 🔹 USAID – Forest Services 🔹 World Bank …and many more. 🔧 How I Help You Succeed ✅ Strategic Event Planning – We define your goals, and I tailor the experience around them ✅ Seamless Execution – Tech setup, live production, recording, and reporting—all handled ✅ Engagement-Driven Production – OBS video playback, dynamic transitions, sound effects ✅ Expert Breakout Room Management – For collaborative, focused group discussions ✅ Post-Event Support – Full recordings, attendance reports, and feedback summaries 💬 Client Feedback: “Feels like a live TV show.” “Jan is the engine behind our virtual success.” “Calm under pressure and technically flawless.” 🎯 Your Event, Done Right ✔ Want zero tech glitches? I’ve got it. ✔ Need to keep your audience engaged? I bring the tools and tricks. ✔ Want full support from prep to post-event? That’s what I do. Your virtual event is a reflection of your brand. Let’s make it polished, smooth, and unforgettable. 📩 Ready to go live? Let’s talk!

I’m a dedicated Customer Service Expert with more than 4 years of experience helping businesses deliver smooth, positive, and memorable customer experiences. I’ve worked with startups, growing brands, and established companies to provide reliable support that builds trust and keeps customers coming back. I specialize in handling customer interactions across multiple channels while maintaining a calm, professional, and friendly tone even in high-pressure situations. My Skills: . Email & Live Chat Support . Phone Support & Call Handling . Order Tracking, Refunds & Escalations . Customer Retention & Issue Resolution . CRM Management & Ticket Systems . Clear Documentation & Follow-Ups I understand how important response time, empathy, and accuracy are in customer support, and I always aim to turn problems into positive experiences. I have worked with different Tools & platforms such as: Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Gorgias, LiveChat / Tawk.to, Slack, Zoom, Google Workspace. Many of my past clients value my ability to work independently while still aligning with their brand voice and company goals because; . I communicate clearly and consistently. . I take ownership of issues until they’re fully resolved. . I adapt quickly to new products and systems. . I genuinely care about customer satisfaction. . I’m reliable, detail-oriented, and easy to work with. If you’re looking for someone who treats your customers like real people and not ticket numbers with care and professionalism, you’re in the right place, feel free to send me a message. I’d love to learn more about your business and how I can help.

Summary I’m a resourceful and passionate professional with over 15 years of experience supporting fast-paced startups and dynamic teams. My mission is to “pay it forward” — offering not just skills, but genuine support and care in every role I take on. I’ve learned to maximize resources, adapt quickly, and stay organized. I bring a forward-thinking mindset, strong intuition, and a deep commitment to helping others succeed. Whether I’m managing projects, coordinating teams, or streamlining operations, I lead with positivity, precision, and purpose. Core Skills Expert in calendar and schedule management across time zones Experienced online marketer and customer service leader Skilled in cross-functional team coordination and remote collaboration Tech-savvy across Mac & PC platforms and cloud-based tools Motivator with a passion for continuous learning and growth Proven success in event planning, vendor relations, and office operations

I’ve officially hit a major milestone on Upwork as a 5-star Zoom Producer. My goal has always been simple: provide the steady, "behind-the-scenes" technical leadership that allows presenters to focus entirely on their audience. My niche is reliability. Whether it’s managing complex transitions, acting as a lead moderator, or serving as the precise time-keeper for high-stakes sessions, I ensure the clock and the tech stay on track. Currently, my workflow is anchored by one primary account at 100 hours monthly. I am now looking to add a second foundational client for recurring monthly sessions (approx. 40-50 hours/month). If you need a producer who values punctuality and technical precision as much as you do, let’s connect.

Need a seamless, glitch-free live stream or multi-camera broadcast for your upcoming event? As a Remote Live Streaming & Broadcast Specialist, I help event organizers, sports leagues, and corporations produce high-quality, professional live broadcasts with zero technical stress. I specialise in hands-on production management for live sports, concerts, stage events, corporate conferences, webinars, and complex multi-camera workflows. I work with OBS Studio, vMix, Wirecast, Zoom, StreamYard, RTMP, SRT, NDI, and Stream Deck. I can handle the entire technical side of your production—from initial setup and workflow testing to live operation, real-time monitoring, and instant troubleshooting. ***What I Can Help With • Live streaming & professional broadcast production • OBS Studio, vMix, and Wirecast configuration & live operation • Zoom webinars, meetings, and virtual event management • StreamYard production & broadcast setup • PTZ camera setup, control & live integration • Multi-platform streaming (YouTube, Facebook Live, LinkedIn, Custom RTMP) • Remote guest and speaker onboarding & integration • Advanced RTMP, SRT, and NDI workflows • Audio/video synchronisation & live troubleshooting • Hardware/software encoder setup & streaming optimisation • Stream Deck setup & production automation • Pre-event technical rehearsals & stress testing • Live event monitoring & end-to-end remote technical support My professional background includes hands-on experience with high-end sports productions, concerts, stage events, and multi-camera live setups. I have practical, deep technical experience with professional cameras, video switchers, digital audio consoles, hardware encoders, streaming platforms, and IP-based network production workflows (NDI/SRT). Whether you need a dedicated operator for an existing setup or an expert to architect, configure, and test a brand-new workflow, I provide reliable, high-uptime remote technical support throughout your entire event cycle. **Have an upcoming livestream, webinar, or virtual event? Click the Invite or Message" button with your event details and requirements, and let’s build a reliable, professional workflow for your broadcast!