I am an experienced operations and customer success professional with over 10 years of experience supporting executives, managing projects, leading teams, and improving business processes. My background includes executive support, healthcare operations, customer experience management, project coordination, and team leadership across healthcare, SaaS, construction, and service-based industries. I thrive on creating organization from complexity, building efficient systems, improving communication, and ensuring projects move forward smoothly. Known for being proactive, dependable, and highly organized, I enjoy helping businesses streamline operations, strengthen customer relationships, and achieve their goals.

Leadership and Team Management: With nearly two decades of experience in leading diverse customer service teams, I prioritize fostering collaboration and cultivating a customer-centric culture. Analytical Skills: I possess strong analytical abilities, enabling me to assess performance metrics and generate detailed reports that drive continuous improvement and enhance operational efficiency. Data-Driven Decision Making: I utilize key performance indicators (KPIs) to monitor performance and make informed decisions that enhance operational effectiveness. Process Improvement: I have a proven track record of identifying operational bottlenecks and implementing effective strategies that elevate service delivery and optimize team productivity. Communication: My excellent interpersonal skills facilitate open communication within teams/departments, ensuring clarity regarding roles and objectives. Training and Development: I possess expertise in evaluating team capabilities, identifying skill gaps, and implementing targeted training programs designed to empower team members. Strategic Planning: I possess a strong ability to develop and implement operational strategies that align with business objectives, driving long-term success. Problem-Solving: I am adept at identifying issues and implementing strategic solutions, ensuring smooth operations and minimizing disruptions. Quality Assurance Expertise: I possess comprehensive knowledge of quality management systems and methodologies, enabling me to identify and rectify quality issues effectively. Compliance Monitoring: I ensure that all processes meet regulatory requirements and industry standards, thereby minimizing risks and ensuring customer satisfaction.

Certified Lean Six Sigma Black Belt Vast experience in Call Center Industry handling Customer Service Projects Strong written and verbal communication skills; a persuasive and passionate communicator. Action-oriented, entrepreneurial, flexible, and innovative approach to operational management. Positive attitude, mission-driven, and self-directed.

🏆Top Rated Freelancer ⭐100% Client Satisfaction 🏆4500+ hours worked on multiple projects. This is Bharat Ram and I am Top Rated Freelancer on Upwork and I am Amazon Store Manager & Customer Service Manager with more than 10+ years of experience, managing customer support operations for leading e-commerce platforms including Amazon, Shopify, eBay, Walmart, TikTok, Etsy and WebShop. My experience managing Amazon Seller Central accounts, particularly for U.S/CA/UK/EUROPE based brands, I have developed a deep understanding of Amazon's ecosystem & I have improved product rankings, optimized product pages, and managed a range of campaigns that directly impact sales & premium A+ content, ongoing management, and PPC marketing. I am proactive and detail-oriented, ensuring regular updates and reports on store performance to drive results and scale sales. I am committed to ensuring seamless customer experiences by optimizing service workflows, Online Chat Support, Order Processing, Return/Refund, Email Support, Data Entry, Email Support, Customer Support, Live Chat Support, Phone Support, Order Fulfillment, Multitasking, Customer Support, Ecommerce Order Processing, Order Tracking/Update, Virtual Assistance, Customer Satisfaction & resolving inquiries promptly, and maintaining high satisfaction rates & Communicate effectively with suppliers/vendor. My expertise in multi-channel communication, problem-solving, and team leadership enables me to exceed customer expectations, enhance brand reputation, and drive business growth. Looking for opportunities to leverage my skills to provide outstanding support and help businesses build lasting relationships with their customers. ✅Customer Service Manager ✅Amazon FBA/FBM Store Manager ✅eBay Store Manager ✅Walmart Store Manager ✅Virtual Assistant ✅Order Fulfilment ✅Handling Dispute (PayPal/Stripe/Shopify) ✅Store Management ✅Listing Optimization ✅Setup StoreFront Also, I am experienced with multiple software and CRM: ✅Zendesk ✅Gorgias ✅Intercom ✅FreshDesk ✅Hubspot ✅Salesforce ✅Odoo-Open Source CRM ✅Pipedrive ✅Ontraport ✅Nimble ✅Nutshell ✅Method-CRM ✅Clarity CRM ✅SugarCRM ✅Monday.com ✅Zoho - CRM ✅JustCall ✅Tawt.to - Live Chat ✅Asana ✅Close CRM and manymore Also, I am experienced doing customer service for e-commerce/drop shipping stores. Experienced using Shopify, Oberlo , Wordpress & Woocommerce, CJDropshipping, Dianxiaomi, Klaviyo, DSers, Shippo, Tracking, AfterShip, ShipStation, and many more. I can help you with ✅Fulfil your order manually or via apps. ✅Provide 24/7 Live Chat and Email Support. ✅Provide Facebook/ Instagram Management. ✅Others VA task what you need. I am available Monday-Sunday, dedicating approximately 8-10 hours per day to ensure seamless customer service support. Please inbox me to discuss your project. Thanks for visiting my profile

I am an enthusiastic and driven individual with over 10 years experience in Customer Service and Customer Service Management. My strengths lie in helping start ups reach their customer management potential as well as social media management and technical support. I have worked with large and small companies and am well versed with most CS software such as Zendesk, Freshdesk, Asana and Office. With my last client whom I worked with for a year I had a customer satisfaction rating of 95%, with over half of that rating coming from complaints handling. I believe good social media management is key to good customer service and I so I offer this as a stand alone skill to help businesses reach their full potential.

𝗬𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗿𝗲 𝗰𝗵𝘂𝗿𝗻𝗶𝗻𝗴, 𝗱𝗶𝘀𝗽𝘂𝘁𝗲𝘀 𝗮𝗿𝗲 𝘀𝘁𝗮𝗰𝗸𝗶𝗻𝗴 𝘂𝗽, 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗖𝗦 𝘁𝗲𝗮𝗺 𝗶𝘀 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝗼𝗻 𝗴𝘂𝗲𝘀𝘀𝘄𝗼𝗿𝗸 𝗶𝗻𝘀𝘁𝗲𝗮𝗱 𝗼𝗳 𝘀𝘆𝘀𝘁𝗲𝗺𝘀. 𝗜 𝗳𝗶𝘅 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘁𝗵𝗮𝘁, 𝗮𝗻𝗱 𝗜 𝗵𝗮𝘃𝗲 𝟭𝟮+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗽𝗿𝗼𝗼𝗳. I specialize in 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 for Ecommerce and SaaS brands that are scaling fast but leaking revenue through refunds, chargebacks, and support teams with no real infrastructure behind them. Whether you need someone to 𝘁𝗮𝗸𝗲 𝗼𝘃𝗲𝗿 𝘆𝗼𝘂𝗿 𝗲𝗻𝘁𝗶𝗿𝗲 𝗖𝗦 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁, rebuild your 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗼𝗿 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 setup from the ground up, automate your operations with 𝗔𝗜 𝗮𝗻𝗱 𝗻𝗼-𝗰𝗼𝗱𝗲 𝘁𝗼𝗼𝗹𝘀, or step in as an 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 to bring structure to chaos, I've done all of it, repeatedly, with measurable results. 🛠️ 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢 𝗙𝗢𝗥 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 🎯 𝗖𝗦 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗕𝘂𝗶𝗹𝗱𝗼𝘂𝘁 SOPs, knowledge bases, QA systems, escalation workflows, and training programs, built to run without you. 💳 𝗖𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸 & 𝗗𝗶𝘀𝗽𝘂𝘁𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 80%+ win rate. Full cycle - evidence building, submission, tracking, and policy hardening to prevent future losses. ⚙️ 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 & 𝗭𝗲𝗻𝗱𝗲𝘀𝗸 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 Deep-level macros, automation rules, tagging, and reporting. I rebuild broken helpdesks from scratch. 📦 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗽𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 End-to-end store management: supply chain, fulfillment, team oversight, KPI systems, and project management via ClickUp and Monday .com. 🤖 𝗔𝗜 & 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 I build automations that eliminate repetitive work across your CS, ops, and marketing stack - ticket routing, lead follow-up, order alerts, internal reporting, and more. If a human is doing the same task more than twice a week, I automate it. ChatGPT, Claude AI, GoHighLevel, Zapier, Make, n8n. 📊 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 𝗧𝗛𝗔𝗧 𝗦𝗛𝗢𝗪 𝗨𝗣 𝗜𝗡 𝗬𝗢𝗨𝗥 𝗡𝗨𝗠𝗕𝗘𝗥𝗦 80%+ Chargeback win rate 95%+ CSAT consistently delivered < 1 min Chat first response time < 4 hrs Email first response time 4 - 5 stars Turning angry customers around 25 – 100+ Team members managed $500, 000 - millions monthly revenue supported 12+ Years in Ecommerce & SaaS I've turned angry customers into 5-star reviews, cut refund rates through proactive 𝗱𝗲-𝗲𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 𝘀𝘆𝘀𝘁𝗲𝗺𝘀, and rebuilt CS teams that run at 𝟵𝟱%+ 𝗖𝗦𝗔𝗧 without constant oversight. Every system I build has one goal: 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀. 🤖 𝗛𝗢𝗪 𝗜 𝗨𝗦𝗘 𝗔𝗜 𝗧𝗢 𝗗𝗘𝗟𝗜𝗩𝗘𝗥 𝗙𝗔𝗦𝗧𝗘𝗥, 𝗕𝗘𝗧𝗧𝗘𝗥 𝗥𝗘𝗦𝗨𝗟𝗧𝗦 I integrate AI directly into CS and operations workflows, not as a gimmick, but to cut turnaround times and raise output quality: 𝗖𝗵𝗮𝘁𝗚𝗣𝗧 & 𝗖𝗹𝗮𝘂𝗱𝗲: problem solving, macro & SOP drafting, policy docs & escalation scripts 𝗚𝗼𝗿𝗴𝗶𝗮𝘀 𝗔𝗜: ticket auto-tagging & routing 𝗚𝗛𝗟: CRM automations & follow-up flows 𝗠𝗮𝗸𝗲/𝗻𝟴𝗻/𝗭𝗮𝗽𝗶𝗲𝗿: end-to-end workflow automation 𝘚𝘖𝘗𝘴 𝘵𝘩𝘢𝘵 𝘶𝘴𝘦𝘥 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘢 𝘸𝘦𝘦𝘬 𝘨𝘦𝘵 𝘥𝘰𝘯𝘦 𝘪𝘯 𝘢 𝘥𝘢𝘺. 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘦 𝘵𝘦𝘮𝘱𝘭𝘢𝘵𝘦𝘴 𝘢𝘳𝘦 𝘵𝘦𝘴𝘵𝘦𝘥 𝘢𝘯𝘥 𝘳𝘦𝘧𝘪𝘯𝘦𝘥 𝘧𝘢𝘴𝘵𝘦𝘳. 𝘠𝘰𝘶𝘳 𝘵𝘦𝘢𝘮 𝘴𝘱𝘦𝘯𝘥𝘴 𝘵𝘪𝘮𝘦 𝘰𝘯 𝘩𝘪𝘨𝘩-𝘷𝘢𝘭𝘶𝘦 𝘵𝘪𝘤𝘬𝘦𝘵𝘴, 𝘯𝘰𝘵 𝘤𝘰𝘱𝘺-𝘱𝘢𝘴𝘵𝘦 𝘳𝘦𝘱𝘭𝘪𝘦𝘴. 🔧 𝗧𝗢𝗢𝗟𝗦 & 𝗣𝗟𝗔𝗧𝗙𝗢𝗥𝗠𝗦 𝗜 𝗨𝗦𝗘 Gorgias | Zendesk | Shopify | Amazon | Walmart | TikTok | ClickUp | Monday .com | GoHighLevel | Klaviyo | Recharge | Notion | Slack | Loom | Google Sheets | Stripe/PayPal/ | Make | Zapier | n8n 💬 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝘁𝗼𝗽 𝗹𝗼𝘀𝗶𝗻𝗴 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝘁𝗼 𝗯𝗮𝗱 𝗖𝗦 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗼𝘀? Send me a message with your biggest customer service or operations headache. I'll tell you within 24 hours exactly how I'd approach it - no fluff, no pitch decks. Just a straight answer from someone who's solved it before. - Ben

I graduated Magna Cum Laude with the degree of AB Mass Communication with specialization in Public Relations. I worked for a BPO company as a Division Manager and handled several accounts, from sales to financial to technical accounts for almost 10 years. I have an extensive knowledge in these fields and have undergone several leadership and communications training that helped me understand the different layers of this industry. I have been doing freelance work for over 15 years already and have proficient knowledge in Zendesk, Freshdesk, Asana, Intercom, Greenrope, Slack, etc to name a few. I have had several clients also doing live chat, email response, ticker resolutions, sales, phone calls, moderation, QA and article writing.

I have > 10 years of experience in customer service in e-commerce, financial, and e-payment industry. I am experienced in omnichannel, including phone, chat, email and social media. I have > 5 years experience in managing team ranging from 8 to 80 team members. I have proven records on business and process improvement. I am familiar with WFM, QA and trainer's job as I have worn different hats as a CS Manager. I can speak English, Mandarin, Cantonese and Malay fluently. I have extensive experience in using Zendesk, along with other CRM such as Gorgias, Hubspot, etc.

Dedicated Customer Service Manager with 18 years of experience leading teams to deliver exceptional customer service. Skilled in developing training programs and collaborating with cross-functional teams to identify improvement opportunities. Proficient in utilizing customer service reports to drive strategic decision-making and enhance customer satisfaction. Experienced in data analysis and targeted marketing campaigns, resulting in increased sales. Committed to ensuring team members have the resources and training for success, adept at resolving conflicts, and providing constructive feedback. Holds a Bachelor of Science in Business Administration and a degree in Computer Design & Programming. A proven leader with a strong track record of driving business growth through strategic initiatives and enhancing customer satisfaction.

I am a vastly experienced customer support representative with over 7 years experience, I can handle all inquiries, feedback, complaints that your customers may have relating to your business or organization. I will respond to all relevant emails, live chat requests and any other way in which your customers communicate with you and your business. My online work experience and strengths include: * E-commerce, Logistics, Hospitality & Transportation Industry experience. *Process creation and modification of efficiencies. * Customer Success Team all round management *Resource/FAQ creation, implementation and maintenance. * Customer related escalations handled professionally via Email, Live Chat, and Social Media (e.g. Facebook, Yelp, Instagram, NextDoor, Twitter etc) * Client Account Management/Follow up/Feedback * Process/Project Management (including Creation, Implementation and troubleshooting) * Administrative & Information Management Platforms: Twitter Facebook Instagram Hubspot Zendesk FreshDesk Shopify Intercom and many more. If you are looking for a solution-oriented, extremely motivated, highly resourceful, attentive to details and professional Customer Service Representative, you have found the right person here! I’m the one you need since my highest priority is solving all types of inquiries and helping your customers get the utmost satisfaction from your brand/organization/company.