Summary: Highly skilled and experienced Atlassian Administrator and consultant with over 10 years of experience in implementing and managing complex Atlassian environments. Proficient in customizing and integrating JIRA with other systems, as well as training users and providing technical support. Demonstrated ability to deliver successful projects on time and within budget, including experience with successful Jira and Confluence migrations. The past 4 years I have operated as a consultant, working for over 100 companies big and small to help standardize their ecosystem to best practices. Skills: • Extensive knowledge of Atlassian administration and customization • Experience in integrating Jira with other systems such as Slack, Teams, and Smartsheets • Strong problem-solving and communication skills • Ability to train users and provide technical support • Proficient in project management and agile methodologies, including experience with migrations • Familiar with Atlassian tools and plugins such as Jira Service Manager, Opsgenie, Confluence, ScriptRunner, JSU automation, AIO Reports, and more Experience: Chief Atlassian Architect at Hammer Consultants (April 2018 – Present) • Implemented and managed a large-scale Atlassian environment for the organization, including customizations and integrations with other systems • Provided technical support and training to users to ensure successful adoption of Jira • Worked closely with teams to ensure successful project delivery using agile methodologies • Created and maintained documentation for processes and procedures related to Jira • Maintained and optimized the Atlassian environment through regular updates and upgrades • Led successful Jira/Confluence migrations for multiple clients, including data migration, integration with other systems, and user training Atlassian Solutions Architect at Cprime (April 2021 – Dec 2022) • Served as the architect on dozens of projects, instructing system admins on how to build scalable solutions • Advised and provided solutions for migration teams, including resource management and scoping Atlassian Admin at Medical Mutual and Goodyear (June 2014 – Sep 2019) • Created standardization process to keep Jira upkeep as simple as possible • Served as a scrum master and triage in addition to Jira admin duties Atlassian Principal Solutions Consultant (Apr 2018 - Present) Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.Strategic Consulting Excellence: Demonstrated success in 100+ environments, ranging from startups to enterprises. Expertise in Datacenter, Server, and Cloud solutions tailored for business growth. Impactful Migrations: Led successful Server to Cloud Migrations for industry leaders, such as HP and Guitar Center. Navigate complex data privacy and audit requirements with precision. Business-Centric Solutions: Customized internal migrations for enhanced efficiency, aligning projects with company objectives. Tech debt cleanup strategies for streamlined operations and cost-effectiveness. Advanced Roadmaps for Strategic Management: Implemented scalable architectures for advanced roadmaps, optimizing strategic project management. Atlassian Mastery for Business Growth: Supported by a team of seasoned administrators proficient in Confluence, Jira Software, Jira Work Management, Jira Service Manager, Ops Genie, Jira Align, and more. Automation solutions to boost productivity and reduce operational costs. Invest in Excellence: Elevate your business with strategic insights, seamless migrations, and optimized operations. Ready to collaborate with your team for unparalleled success. Let's explore how our expertise aligns with your business goals.

You’re here because Jira isn’t working. It’s draining time, money, and resources. If you’re tired of duct tape fixes and want a Jira environment that drives results, lets fix that! Click “Invite” or “Message,” share your biggest Jira headache, and I’ll show you how we’ll solve it fast. I’m Josh, a senior Atlassian and Jira architect trusted by industry leaders like Volkswagen, PBS, Patreon, and FiveTran to transform chaos into high-performance systems. And here is the truth that others wont tell you: Most “Jira admins” are just clicking around in settings. I build enterprise systems that ACTUALLY scale. Every client I’ve worked with has saved at least 100+ hours per month. - Agents move faster. - Execs brag about the ROI. - Tickets stop slipping through the cracks. - Managers finally get reports they can actually use. Keywords: Jira Administration, Jira Administrator, Jira Admin, Jira Developer, Jira Dev, Jira Architect, and Jira Service Management, Atlassian Administration, Atlassian Guard, Atlassian Jira, Atlassian Confluence, Atlassian Intelligence, and Atlassian Rovo are essential, Jira and Rovo, Jira Virtual Agent, Jira Support, Jira Help, and Atlassian Solutions, Jira AI Expert, Jira Dashboards, Jira Reporting, Jira SCRUM and AGILE, Jira Workflow Management, Jira Integration, Jira Customization, Jira Permissions, Jira Project Configuration, Jira Issue Tracking, Jira Automation, Atlassian Marketplace, Jira Plugins, Jira User Management, Jira Analytics, Jira Performance Optimization, Jira Data Migration, Jira Best Practices, Jira Training, Jira User Experience, Jira Cloud Services, and Jira On-Premises, Jira API Integration.

Are you seeking a Jira expert who not only understands the technical intricacies but also aligns configurations with your business objectives? I'm a Jira Administrator with over 5 years of experience in configuring and optimizing Jira environments to enhance team productivity and project transparency. My expertise lies in tailoring Jira setups that streamline workflows and facilitate effective collaboration. Services Offered: - Custom Jira project setups (Cloud & Server) - Designing and implementing complex workflows, screens, and permission schemes - Developing advanced automation rules to reduce manual tasks - Integrating Jira with Confluence, Bitbucket, GitHub, and CI/CD tools - Creating insightful dashboards and reports for stakeholders - Managing user access and security protocols - Providing user training and support to ensure effective Jira utilization I take pride in delivering solutions that not only meet technical requirements but also drive business value. Let's collaborate to make Jira a powerful asset for your team.

👑 Top-Rated Plus! - Strategic Agile Project Manager and Certified Scrum Master 🚀 Welcome! If you're seeking an accomplished Agile Project Management expert with proven prowess in Product Management, your search ends here. 🔑 Key Attributes: ✅ Certified Scrum Master: Guiding teams to exceptional performance and on-time project delivery. ✅ Agile Advocate: Transforming chaos into streamlined, efficient project workflows. ✅ JIRA Specialist: Harnessing the power of JIRA for transparent project tracking and management. ✅ Product Visionary: Navigating the product journey from conception to market success. ✅ Confluence Authority: Building hubs for collaborative knowledge and project documentation. ✅ User-Centric Storyteller: Bridging technical details with clear and compelling user stories. ✅ Business Analyst Pro: Skillfully gathering requirements and shaping strategies for success. Why Collaborate With Me? With 7+ years of experience across diverse industries, I've fine-tuned my approach to drive tangible results. From healthcare innovation to fintech disruption, I'm here to ensure your projects thrive. Let's Elevate Your Projects: With a vast experience in crafting user-centric digital solutions, me and you together can transform ideas into impactful realities. 📈 Let's Talk Results: Ready to embark on a journey of innovation and success? Let's connect and discuss how my expertise can empower your projects for greatness.

⭐⭐⭐⭐⭐ Jira Administrator and Atlassian Expert trusted by 80+ clients to configure, automate, and design scalable architectures in their Atlassian stack — Jira, Jira Service Management, and Confluence on Cloud and Data Center. Atlassian Credentials: 🎖 ACP-120: Jira Administration for Cloud 🎖 ACP-MJCP: Managing Jira Projects for Cloud 🎖 Managing Jira Projects for Data Center 🎖 ACP-JSW: Agile Development with Jira Software 🎖 ACP-CA: Confluence Administrator 🎖 Jira Reporting & Dashboards | Customizing Jira Workflows | Confluence Space Administration How I can help: ✅ Jira setup, configuration, and ongoing administration ✅ Jira Service Management (JSM) setup and customer portal configuration ✅ Workflow design, automation rules, permissions, and custom fields ✅ Confluence space setup, templates, and permissions ✅ Data Center to Cloud migration ✅ Marketplace app vetting and configuration (ScriptRunner, Tempo, etc.) ✅ External user access with GDPR-compliant permissions ✅ Integrations with Aha!, GitHub, Monday dot com, and more ✅ Team training and admin handover ✅ Instance cleanup and best practices audit

I'm a PMP-certified Project Manager, Agile Delivery Expert, and Workflow Automation Specialist with over 15 years of experience leading complex software, infrastructure, and data projects across fintech, healthcare, eCommerce, and public service sectors. I'm also an Atlassian Certified Jira Administrator and an Expert-Vetted freelancer on Upwork with a 100% Job Success rate. I help teams deliver faster by combining disciplined project execution, Agile coaching, and intelligent automation using tools like n8n, Jira, and the OpenAI API. My work sits at the intersection of three disciplines: ✅ Project Management & Agile Delivery — I've led Agile transformations, coached cross-functional Scrum teams, and delivered programs ranging from post-acquisition technology integrations to federated AI healthcare platforms. Certifications include PMP, PMI-ACP, CSM, CSPO, SAFe 5 Agilist, SAFe 5 Scrum Master, and ICAgile Agile Coaching. ✅ Workflow Automation — I build n8n and Make automations for clients — AI-powered Slack triage bots, CRM integrations, content pipelines, order processing workflows, and more. I connect tools like HubSpot, GoHighLevel, Jira, Slack, OpenAI, Microsoft 365, and Notion into seamless, automated systems. ✅ Atlassian Administration — I'm Atlassian Certified in Jira and experienced with Jira Service Management, Confluence, and Tempo Timesheets. I configure workflows, permission schemes, dashboards, and automation rules to optimize how teams plan, track, and deliver work. Whether I'm managing a 12-workstream post-acquisition integration, standing up a PMO, or automating a client's order pipeline end to end, I bring a people-first, results-driven mindset to every engagement.

Atlassian Cloud Certified Jira Administrator & Developer with 8+ years of experience in Jira Software, Jira Service Management, and Confluence. Expert in workflow customization, automation, API integrations, and advanced reporting. Skilled in Python automation, DevOps, and IT support, with a strong track record delivering scalable solutions for enterprise clients worldwide. Certified in ACP-620 (Managing Jira Projects Cloud) and ACP-120 (Jira Administrator Cloud). Active Atlassian Community Champion with proven ability to mentor users and streamline processes in fast-paced environments.

I help companies configure Jira, Jira Service Management, and Confluence so their teams work faster, collaborate better, and spend less time on manual processes. ⭐ 100% Job Success ⭐ Top-rated client feedback ⭐ Jira & JSM implementation specialist ⭐ Automation and workflow optimization ⭐ Fast communication and reliable delivery ⭐ Supported product discovery and delivery by writing user stories, creating wireframes in Figma, and preparing PRDs for engineering implementation. Jira Administration ⭐ Configure Jira projects and workflows ⭐ Design permission and notification schemes ⭐ Optimize issue types, screens, and custom fields Jira Service Management ⭐ Build ITSM service desks ⭐ Configure SLAs and queues ⭐ Design customer portals ⭐ Automate request handling Confluence ⭐ Create structured knowledge bases ⭐ Improve documentation ⭐ Design templates and spaces ⭐Automation & Integrations Jira Automation ⭐ Marketplace apps ⭐ REST API integrations ⭐ Third-party tools Agile Coaching ⭐ Scrum and Kanban setup ⭐ Team onboarding ⭐ Best practices ⭐ Process improvement Every organization uses Jira differently. Tell me about your current setup, your challenges, and your goals, and I'll recommend a practical solution tailored to your team.

Certified Jira Administrator with 3+ years of experience in Jira Data Center and Jira Cloud. I help businesses customize Jira, automate workflows with ScriptRunner, configure Jira Service Management (JSM), and integrate Jira with third-party platforms such as Microsoft Teams. My expertise includes workflow design, custom fields, screens, permissions, automations, Groovy scripting, and Jira Cloud/Data Center migrations. I have successfully delivered enterprise solutions in the banking sector, improving operational efficiency and supporting mission-critical business applications. Whether you need a Jira administrator to configure your environment, optimize existing workflows, troubleshoot issues, or implement new automation, I can provide reliable and scalable solutions tailored to your business needs.

I’m an experienced Jira Administrator and IT Service Management Professional with a strong background in building efficient support systems, managing teams and improving workflows in fast-paced environments. I specialize in Jira Service Management, ITSM processes and SaaS support, helping teams streamline operations, reduce ticket resolution time and create scalable systems that actually work in production. Over the years, I’ve handled end-to-end support operations including ticket triaging, SLA management, incident handling and system transitions. I’ve also led teams in hybrid environments, ensuring smooth day-to-day operations while maintaining high service quality. What I bring to the table: * Jira Service Management setup and optimization (workflows, automations, SLAs, queues) * Jira project administration (company-managed and team-managed projects) * ITSM best practices (incident, request, problem, and change management) * Process improvement and workflow design * SaaS and technical support (L1–L2) * Team leadership and escalation handling * Documentation and knowledge base creation Why clients work with me: I don’t just configure tools. I understand the operations behind them. I focus on creating systems that are practical, scalable and easy for teams to adopt. Whether you need a full helpdesk setup, workflow redesign or ongoing Jira administration, I can step in and deliver with minimal supervision.