Home of Filipino Freelancers

Phone Customer Support | Chat Support | Email & Ticket Support | Technical Support | Administrative Support| Customer Service & Product Specifics Trainer | Team Management | Data Entry | Report Generation and Analysis | Client Relationship Management Customer Feedback: Today I reached out through your “Live Chat” to get assistance in the completion of my credentialing, as I had several documents though submitted, were lacking to various degrees. I was linked up with Lorielyn. Lorielyn provided me probably the best customer service that I have ever had. She patiently walked with me step by step through the submissions that I had made, identified the discrepancies, and then reviewed the follow on submissions that I provided. Due to her efforts, I was able to provide all of the correct documentation and meet all of the submission requirements in a very timely manner that greatly exceeded all expectations. Highly professional and thorough, Lorielyn is the type of associate, that my organization needs more of. You are extremely fortunate to have an individual of her caliber. If I have any further questions or concerns, it is my hope and desire that she is the associate that I get connected to for help, as I know I will be in excellent hands. I cannot begin to explain the positive impact she has had. Thank you Lorielyn!! --- I just wanted to let you know that I had a chat session with Lorielyn today and it was the best chat experience that I have ever had! It was prompt, easy, and I was able to achieve what I needed to achieve during the session. Lorielyn was an absolute pleasure to work with and I applaud the level of customer service that was provided to me today. Thank you for making my job easier! --- Hi! Just wanted to inform you that I received outstanding help this morning from Lorielyn regarding a receipt I needed for my Expense Report. Not only was she extremely helpful in getting me the requested info, but she provided it to me faster than you can say “THANK YOU.” Hats off to Lorielyn and feel free to give her a raise. --- My name is Lorielyn Manahan, a Senior Customer Service Specialist, Training Lead and Virtual Assistant from the Philippines. I have more than 7 years of experience in Customer Service assisting U.S., UK, and Australian customers. I was trained at a large Call Center in the country and have served as a Customer Service and Product Specifics Trainer for more than 3 years. I can provide e-mail, ticket, chat, admin and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience in Customer Service, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to your customers.