SPLACE BPO

Splace is a business process outsourcing company that is home to skilled, highly trained, experienced, and dedicated Filipino professionals, whose mission is to connect global companies with top talent. We are Health Insurance Portability and Accountability Act (HIPAA) compliant,Contact Center Association of the Philippines (CCAP) affiliated, and in the process of obtaining Great Place to Work (GPTW) certification and ISO 27001 Certification. We provide each client with a dedicated and meticulously managed team of industry experts, allowing business owners and organizations to concentrate on key priorities. By outsourcing our Filipino team, businesses can expand global reach, focus on strategic growth, and save operating costs. Our Services: Omni-Channel Customer Care Our comprehensive customer care services utilize an integrated network of devices, touchpoints, and communication platforms to provide assistance and guidance to our valued customers. E-Commerce Support The e-commerce support team focuses on enhancing customer satisfaction by addressing questions, resolving issues, and guiding informed purchase decisions. Virtual Assistant Services Our virtual assistants are experts who handle client communications including scheduling, answering calls, responding to emails, creating travel plans, issuing invoices, and managing virtual accounts. Telemarketing Services Our telemarketing services assist business owners in targeting customers, sourcing, hiring, and training potential talent to develop tailored telemarketing skills for their specific business goals. Back-Office Support We provide data encryption, people management, and operational support to help business owners achieve goals, mitigate risks, allocate resources, and provide continuous assistance. Technical Support Our dedicated team ensures swift technical support and offers expert assistance for all digital challenges with a focus on issue resolution, minimizing downtime and maximizing productivity. If there are any niche-specific tasks not mentioned above for which you require assistance, let's discuss them over a call. Our Industry Partners Our broad range of services is designed to assist customers in a variety of sectors, such as but not limited to: - Companies in Business - eCommerce Websites - Companies in Real Estate - Accounts and Finance - Medical Care - Instruction - Tourism and Travel - Building - Green Energy Whatever the industry, we customize our solutions to match the unique demands and challenges of each one. Here at Splace, we always ensure the best results and memorable customer experience. We take pride in delivering top-quality professionals with strong work ethics, dedication, and commitment to exceed client expectations. By integrating Filipino talent with state of the art contact center software and infrastructure, we ensure teams have the best tools for the job.