The Workaholics Group

Five Star Service Guaranteed, Expect the Extraordinary.

Overview

Hi there, How would you Like to outsource your customer support needs and never have to spend your time on tasks like training employees or dealing with angry customers? Well, we at Workaholics specialize in giving you Service with a Personal Touch, Five Star Service Guaranteed. With us shouldering this responsibility for you, you can focus on other aspects of your business that needs your time and attention. The main mission is not only customer support but also full assistance in the development and prosperity of your company! Among hundreds of applicants, we handpick the finest, well-seasoned agents who become worthy members of our team. Here at Workaholics, we believe that when you offer custom-tailored customer services, you will have no problem whatsoever with keeping your customers loyal. This is why we provide both adaptability and flexibility which are two very important aspects of great customer service. We can guarantee that each of your customers will get the help they need in the precise way they need it. Workaholics is a big family, and we keep expanding to accommodate more clients from all over the world. Together we are a strong developed team whose common goal is excellence. Our Team Our agents have experience in working with Several CRM systems Including Zendesk, Helpscout, Freshdesk, Intercom, VoIP, slack, etc, and also several eCommerce platforms including Amazon seller central, Shopify, Magento, Linnworks, PayPal, Stripe, Braintree, etc. We keep our agents up-to-date on the latest trends because we believe in contact learning and growth. Our agents work 40+ hours per week as needed with flexible schedules, topnotch internet speed, and speak and write perfectly in several languages including English, Spanish French & Russian language. Our experience :
 Work with online stores: 3500 calls daily, 40 operators on the line, at least 60% of completed applications.Service level 80/20, supervisors control over the work of operators on a 24/7 schedule. Chat support on the site: 3800 processed chats daily. If you want the best team handling your customer needs please feel free to reach out to us and we’ll get right to work!



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Services

Customer Service

Skills

Online Chat Support
Customer Service
Live Chat Operator
Time Management
Zendesk
Social Media Website
Answered Ticket
Communication Etiquette
Email Communication
Following Procedures
Interpersonal Skills
KPI Metric Development
Multitasking
Product Knowledge
Ticketing System

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Upwork activity

Hourly rate

$20.00 - $28.50

Total jobs

0

Member since

Dec 14, 2019

Company information

Agency size

11-50 workers

Client focus

Medium business

Small business

Languages

English: Native or Bilingual
French: Native or Bilingual
Russian: Native or Bilingual
Spanish: Native or Bilingual