Hines Solutions

ABOUT US: Why Hines Solutions? With Advanced experience in working in Customer Service environments including Hospitality & Tourism and the Call Center. We are a group of Elite people with the diversified skill sets and extensive experience needed to take your business to the next level. You can Expect the Best out of us Each Time. We just take action and let our work do the talking. WHY CHOSE A VIRTUAL TEAM FROM JAMAICA? *Accent Neutralization: All agents on our team communicate effectively as native English speakers with no accent. Standard English is the official language of Jamaica and used in all domains of public life. It is derived from our history as British English. *Experienced: All our agents have over 3 years of experience working in Customer service environments. Why? Hospitality & Tourism and the Call Centre dominates our country. Many of the sector’s workers are university graduates. It is our culture, it is in our blood to deliver excellent customer service to our clients. In Jamaica there are : -Over 60 Call Centers -Over 40,000 BPO workers in Jamaica  -And Over 4,000 Hotels *Stable Internet Connection: Our agents meet the minimum of 50 to 100 Mbps download speeds required to work remotely. Our ISP is FLOW which delivers the fastest internet service which is fibre optic. *Minimum to Zero power outages - With our country been driven by the BPO sector and Hotels. Power outages are minimal and occasional. It is normally quickly restored if disconnected due to incidents. Our agents are based in the city where power outages are infrequent to zero. At Hines Solutions, we provide an Iron-Clad Service Guarantee.