Essential Care Plus Team

Best Service, Right Time, Right People

Overview

Hi! Thank you for visiting my profile! My name is Allégra, I am a native French speaker and bilingual. I have been working since 2013 and I obtained a degree in English in South Africa and another one in Marketing and Commercial Action in Benin. Following this, I followed several trainings in Customer service and digital marketing, which allowed me to strengthen my skills in marketing and customer service, social media, a great experience of WordPress and SEO. You need someone you can rely on, someone you can trust, who won't collapse and disappear for a few days in the middle of a project in trouble and help you get the most out of social media marketing, Facebook. You've found that key person - me. :) As a virtual assistant and customer service agent, I can fully support and manage your activities and administrative tasks (data entry, email processing, search, customer support, live chat, inbound or outbound phone support, order and email processing, downloading, etc.). I am also a translator (English, French), transcriber and content writer (expert in product description). I have already worked for the following stores: (Nason, kanamo, Easy brush, Soundbuds, mycardsfc, etc...) and also on web design projects with Wordpress CMS. I am convinced that we will have a very good collaboration and that I will learn a lot from you. I am available more than 40 hours a week, 24 hours a day and 7 days a week for a perfect job . I am able to adapt to new technologies. I can easily learn the new software and tools needed for this job, I can easily adapt to jet lag. I am open to all negotiations. Why choose me? - 100% customer satisfaction guaranteed - Privacy - Fast delivery time - High quality work - Excellent communication skills Check out my clients' comments and feel free to contact me if you need more information about my professional profile. I look forward to hearing from you.

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Services

Customer Experience & Support

As a virtual assistant and customer service agent, I can fully support and manage your activities and administrative tasks (data entry, email processing, search, customer support, live chat, inbound or outbound phone support, order and email processing, downloading, etc.).

Skills

Call Center Management
Online Chat Support
Customer Experience
Dropshipping
French
Freshdesk
Phone Support
Shopify
Slack
Zendesk
Facebook
Email Communication
Email Support
eCommerce
Chat & Messaging Software

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Upwork activity

Hourly rate

$15.00

Minimum project size

$1K+

Total earned

$5K+

Total hours

62

Total jobs

3

Member since

Jan 4, 2022

Company information

Agency size

2-10 workers

Year founded

2022

Languages

English: Fluent
French: Native or Bilingual
German: Basic
Spanish: Basic