WOW 24-7

Omni-channel Customer Support, L1 Technical Support, Customer service, Customer care, Shared Team, Dedicated Agent, English, German, French, Spanish, Italian

Overview

We provide superb customer support outsourcing services for businesses worldwide. Our goal is to deliver an excellent user experience and help companies improve their customer engagement. We use omni-channel support to resolve customer problems at a faster speed. Our extensive background includes work with different industries such as SaaS, e-Commerce, tourism, telecommunication, FinTech, Software and Hardware Development. At WOW24-7, we know all ins and outs of the customer support market. We use our extensive knowledge as a base to build effective strategies and find solutions that meet every client’s needs. We strive to provide a turnkey solution by taking care of recruitment, onboarding, technical integration, training, management to the teams, schedule management, QA and reporting.

Read more

Services

Customer Service & Tech Support

THE CORE SERVICES WE PROVIDE - General Customer Support via phone, email, chat or social media based on FAQs, knowledge base, training guides, email templates, etc. L1 Technical Support - via phone or email based on FAQs.

Skills

Call Center Management
Customer Service
Customer Support
Live Chat Operator
Phone Support
Support Services Unlimited Dashboard
Technical Support
Virtual Assistant
Email Support
Product Support
In-App Support
Call Center Manager
Call Center Agent
IT Support

To discuss your project with WOW 24-7, sign up.

We'll connect you two when your project is posted.

or

Upwork activity

Hourly rate

$11.20

Minimum project size

None

Total jobs

0

Member since

Nov 6, 2022

Company information

Agency size

201-500 workers

Year founded

2018

Client focus

Large business

Medium business

Very small business

Small business

Languages

English: Native or Bilingual

Awards

ISO/IEC 27001 The information security management system
ISO/IEC 9001 The quality management system