ATLÂNTICO CX

Atlântico CX provides Portuguese–English customer support teams for e-commerce brands that need reliability, speed, and process discipline. We support day-to-day customer operations as well as high-pressure situations such as product recalls, delivery disruptions, and sudden volume surges. Our agents are native Portuguese speakers with strong English skills, trained to follow scripts, SOPs, and escalation procedures precisely. What we do best Inbound calls, email, and live chat support Portuguese ↔ English customer communication E-commerce support (orders, refunds, returns, delivery issues) Crisis and surge support (fast deployment within 24–48h) Scripted, compliant, and empathetic customer handling Why Atlântico CX Native Portuguese coverage (Portugal, Brazil, Africa) Process-driven execution (SOPs, QA, reporting) Calm handling of sensitive or high-volume situations Scalable teams without internal hiring We work as a customer operations partner, not just a staffing provider. Let’s discuss how we can support your customers while you focus on growing your business.