Virtual Freelance Solutions

Your Shopify store is growing. Your customer service can't keep up. That's where we come in. Virtual Freelance Solutions is a Philippines-based customer service agency built specifically for Shopify and eCommerce brands. We handle your support operations end-to-end — so you can focus on growing the business instead of drowning in tickets. Led by Patrick Argao — 26 years of customer service experience, 11 years managing Shopify and DTC support teams — our agency delivers the systems, processes, and people your brand needs to scale support without sacrificing quality. What makes us different from a typical VA agency: 🎯 We don't just answer tickets. We fix the reason tickets exist. 🎯 We build systems that work even when we're not watching. 🎯 We treat your customers the way you'd want them treated. Our services: ✅ Full-Service Customer Support — Email, live chat, and phone coverage across time zones ✅ Zendesk & Gorgias Implementation — Complete setup from scratch including macros, triggers, automations, and SLAs ✅ Help Desk Optimization — Ticket triage, queue management, and workflow improvement ✅ Order & Dispute Management — Chargebacks, refunds, returns, WISMO, and carrier escalations ✅ Subscription & Billing Support — Failed payment recovery, cancellation saves, and dispute resolution ✅ Team Building — Hire, train, and onboard support agents to operate independently ✅ Knowledge Base & SOP Development — Internal documentation that scales with your team We've handled: • High-volume ticket queues during Black Friday, product launches, and peak sales • Subscription billing disputes and chargeback documentation • Carrier escalations, lost shipment claims, and fulfillment coordination • Building support teams from zero to fully independent operations • Multi-channel customer service across email, chat, phone, and social Our approach is built on three priorities: 1. Reduce customer effort — Every customer interaction should be easier than the last 2. Improve team efficiency — Faster response times, fewer repeat contacts, smarter workflows 3. Protect your brand reputation — Every ticket is an opportunity to build customer loyalty Who we work best with: Shopify and DTC brands that: • Are growing faster than their support team can handle • Need a Zendesk or Gorgias setup done right the first time • Want a reliable support partner who treats their customers like their own • Value quality and accountability over the cheapest option Ready to scale your customer service without the headaches? 📩 Send us a message and tell us what's happening with your support. We'll give you an honest assessment of how we can help.