Access Resolution

Access Resolution is the key to effectively approach visions and open doors leading to customer success for small and start-up businesses. We are a team of proactive and talented individuals with a unified sense of purpose to execute our direct goals. Access Resolution team of passionate freelancers has extensive experience working with start-ups and small businesses assisting with Customer Support and providing quality service that raises customers’ satisfaction. Are you a start-up or small business looking for a support team or a specific individual/talent? We’re here to help you! We can assign a team or an individual that meets your requirement; provide clear communication and daily updates of progress until the completion of the project. If you are looking to offer your customers value with their time, patience with their concerns, care in your responses, exceptional aid that is above and beyond, effective resolution for their needs, Access Resolution is the ONE STOP for you fulfilling your organization VISION. Have a chat with us about finding your ideal team or individual/talent. Highlights of Service Offerings: > Customer Support (email, chat, and phone) > Technical Support: Technical Support Tier 1 experience, (troubleshooting Internet connection issues, VPN/VOIP issues, and cable issues) > Personal/Virtual Assistance: Data Entry, Record Management, Appointment Scheduling, Inbox management - Google, Outlook, Apple, and based emails, Calendar management > Social Media Support: Customer Review Management & Ads Posting & Comments Management; Trustpilot, Facebook, Yelp, Instagram, Twitter, TikTokCustomer Reviews Management > Administrative/Management Support: Project Management, Recruitment, Customer Team Management, Customer Service Training, Procedure Development; SOP Creations, and Documentations. Each member is accomplished in their respective fields and is carefully selected, assessed, and trained to meet and exceed our client's expectations. Service Skills Highlights: > Customer Satisfaction > Patience and a “people-first” attitude > Critical Thinking & Problem Solving > B2B Communication, B2C Communication > Clear Oral & Written Communication > Communication Etiquette > Organized with Strong Time Management > Adaptability, Effective Teamwork & Collaboration > Multitasking & Attention to Details > Following Procedures > Software Proficiency > Common Operating Systems Proficiency > Service & Product Knowledge Competence > Data Entry eCommerce Platforms: Shopify Ticketing Systems Proficiency: Zendesk, Freshdesk Chat/Text Support Platforms: Zendesk, Tawk.to, Zipwhip Call Support Platforms: Zendesk, Aircall, Phone.com Other System Proficiencies include, but not limited to: Pipedrive, Salesforce, Slack, Trello, Basecamp, Chargedesk, Launch27, Einstein, Google Suits (Docs, Sheets, Slides, Forms), MS Office Apps, Shipstation, Shipfusion, and native CRMs.