All Day Freelance

Hi there 👋 I’m Manjinder Kaur, Founder and Business Manager of All Day Freelance, an agency specializing in Customer Support and Operations Streamlining for global e-commerce and SaaS companies. With 15+ years of experience in customer service and operations, including 8 years at Walmart India and 7+ years supporting international clients, I lead a skilled team delivering high-quality customer service through Email, Chat, and Call, available 24/7 or per your preferred schedule. 💼 What We Do At All Day Freelance, we create reliable and positive customer experiences that build loyalty and trust. Our in-house team works together from a single office, ensuring consistency, quality control, and real-time collaboration. We specialize in: • Customer Support (Email, Chat, Call) • Social Media Replies & Review Management • E-commerce Support (Orders, Returns, Logistics) • Process Optimization & SOP Creation • Team Training & Quality Assurance • Reporting & Performance Monitoring 🧠 Why Clients Choose Us ✅ Experienced Leadership – 15+ years in Customer Support and Operations. ✅ In-House Team – Agents work from our office with full supervision and stable setup. ✅ 24/7 Global Coverage – Flexible hours to match your customer base. ✅ Personal Oversight – I directly monitor quality and performance. ✅ Transparent Processes – Live tracking via Google Sheets or CRMs. ✅ Scalable & Reliable – Start with one agent or expand as you grow. 🚀 How We Work Partnering with All Day Freelance means gaining a dedicated extension of your brand. We follow your tone, policies, and values to ensure every customer feels cared for. Our approach includes: • Tailored onboarding and clear SOPs. • Regular audits and coaching. • Weekly performance updates and process reviews. Every interaction strengthens your brand and enhances satisfaction. 🌍 Core Strengths ✔ 24/7 Email, Chat & Call Support ✔ Skilled in Zendesk, Gorgias, Freshdesk & Shopify ✔ Professional English Communication ✔ Expertise in Returns & Logistics Coordination ✔ Review & Social Media Management ✔ Turning unhappy customers into loyal advocates 🧾 Added Value • Managerial oversight – I handle QA, training, and team performance. • Direct communication – You coordinate directly with me and your freelancers. • Transparent tracking – Output shared via live dashboards. • Process improvement – I use my business analysis skills to optimize workflows. 💬 Our Commitment We treat your customers as our own, with empathy, professionalism, and care. Whether you’re a growing startup or a global brand, All Day Freelance delivers dependable, flexible, and high-quality customer support that makes your customers feel valued. Let’s connect to discuss how we can support your business with reliable, 24/7 customer service and streamlined operations. Warm regards, Manjinder Kaur Founder & Business Manager