Edwardlance
Overview
Edwardlance Global is a group of professional individuals who have expertise in the e-Commerce and IT industry. We have 3-16 years of Customer Service, BPO and IT experiences and we offer support for all types of business organizations. We offer the following services: ✅ Customer Service ✅ Order Fulfillment ✅ Technical Support ✅Service Desk and Desktop Support ✅ Social Media Management ✅Appointment Setting ✅ Quality Assurance ✅ Administrative tasks ✅ Email and Chat Support ✅Phone Support ✅ Airbnb Customer Support ✅ Korean Teachers ✅ Team of Customer Service/ Virtual Assistants (Phone, Chat and Email) - 5-20 agents - Edwardlance Global can provide a team of professional Customer Service support/ Virtual Assistants ➡️We can work on multiple projects simultaneously ➡️We ensure that we provide not just excellent but also exceptional service to our clients ➡️We provide support to businesses and entrepreneurs ➡️ We offer free consultation and assistance to help your business grow
Services
Customer Experience & Tech Support
➡️ We provide "Exceptional" Customer Service support on different e-commerce platforms ➡️ process returns (Refunds and Replacements) ➡️ attend to escalations and complaints ➡️ Order fulfillment ✅ provides Level 1 and 2 support for technical issues and inquiries for your products ✅ Troubleshoots computer related issues (Hardware/Software/Network) ✅ provides support to remote users (Remote Connectivity Tools- Bomgar, LMI, NTR, Windows Remote Assistance, Team Viewer)