Quality Experts

We offer experienced customer satisfaction experts who possess a strong ability to improve customer support standards. We specialize in quality assurance management and cater to establishments who want to offer top quality customer service to their clients. Our work will prove to elevate higher levels of employee productivity and improve service standards. Our team offers expertise in quality auditing, customer service coaching, training and development, recruiting assistance, and virtual assistance. Qualifications • Over fifteen years’ experience in customer service • Assisting in the documentation of workflow processes and procedures • Conducting training interventions • Client Account Management • Social media management • Recruitment Coordinator • Employee coaching and skill development via the implementation of quality assurance standards Customer service experience  Call handling, email handling, and LiveChat  Zendesk CRM  Problem-solving  Ticket handling and conversation handling  Data entry into CRM  Client account management Administrative experience  Design email templates  Report writing and drafting formal letters  Generate reports in excel  Compose training material for training sessions  Assisting in the documentation of workflow processes and procedures  Use of Asana, Dropbox, Skype, Zendesk CRM, Google Docs and Sheets  Conduct surveys  Sourcing, screening, shortlisting, and conducting interviews Communications skills  Public speaking, content writing, supervision of a team  Conducting training sessions