GUATEMALA CONNECT SERVICES
Overview
Welcome to our Agency! We are a specialized BPO team based in Guatemala (Central Time), offering bilingual solutions for Logistics/Dispatch and 24/7 Technical Support. Our mission is to provide reliability and efficiency to US-based businesses. Why partner with us? Bilingual Professionals: Native-level English/Spanish speakers with neutral accents. 24/7 Coverage: We operate around the clock, perfect for after-hours support or night-shift dispatching. Reliability: Redundant internet and power backup to ensure 99.9% uptime. Our Core Services: 🚛 Truck Dispatching & Logistics: Load planning, negotiation, and booking (DAT, Truckstop, Sylectus). Driver management, route optimization, and check calls. Broker setup and paperwork management. 🛠️ 24/7 Tech Support & Customer Service: Tier 1 & Tier 2 Technical Support. Omnichannel Support: Phone, Email, Live Chat, and Tickets (Zendesk/Freshdesk). Inbound/Outbound Customer Care. Whether you need a dedicated dispatcher to keep your trucks moving or a tech support team to handle tickets while you sleep, we are ready to help you scale. Let's connect to discuss your operation!
Services
Customer Service & Tech Support
We provide 24/7 bilingual (English/Spanish) technical support and customer care. Our team is experienced in Tier 1 & Tier 2 troubleshooting, ticket management and Live Chat support. We focus on First Contact Resolution (FCR) and maintaining high CSAT scores for SaaS, and logistics companies.