Jaber Rahman
Overview
Officially 2x certified Salesforce administrator. Also, have extensive experience working with a variety of top CRM systems such as Hubspot, Liondesk, Pipedrive, Zoho etc. Work with management, strategic planning & analysis of staff and end-users to create and manage complex workflow rules, data validation, and triggers. Design, develop, test and implement new processes, such as lead management, campaign management, surveying, internal workflows, etc. Assist in developing a client data management strategy and collection plan. User support - troubleshooting, identifying problems and working with IT to resolve technical issues and work with Users to provide proper training. Work closely with the CRM offshore team to manage the day to day case workload. Work as project management with key stakeholders to develop test case scenarios for functional enhancements.