EdgeRise

Need a reliable team to handle your inbound calls, emails, live chat, and client onboarding while you focus on growing your business? EdgeRise is your trusted back-office support partner built to serve SaaS companies, agencies, real estate professionals, and service-based businesses that need trained customer service agents, CRM support, and client success assistance that actually delivers results. 🔧 What We Do Best ✅ Inbound Customer Support • Phone, email, and live chat support • Customer inquiries, complaints, and issue resolution • Ticket management (Zendesk, Freshdesk, Intercom, HelpScout) • Speed-to-lead response for inbound inquiries ✅ Customer Onboarding & Client Success • Welcome calls, walkthroughs, and training sessions • Email onboarding sequences & follow-up support • Activation & retention check-ins to reduce churn ✅ CRM Management & Admin Support • HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive, Podio • Contact updates, lead tagging, and pipeline organization • Appointment confirmations & calendar management • Daily status reports and organized communication logs ✅ Email & Chat Support • Professional, friendly, and quick responses • FAQ handling and knowledge base updates • Real-time support that builds loyalty and trust ⚠️ What We Don’t Do 🚫 Cold calling or outbound telemarketing 🚫 CRM custom builds or heavy tech automation (we work inside your systems, not as developers) 🛠 Tools We Work With • CRMs: HubSpot, Salesforce, Zoho, GoHighLevel, Pipedrive, Podio • Ticketing & Chat: Zendesk, Freshdesk, Intercom, HelpScout, Crisp, LiveChat • Communication: Gmail, Outlook, Slack, WhatsApp, Google Workspace • Scheduling: Calendly, Google Calendar, Trello 🤝 Why Edgerise? ✔️ Specialized in inbound, not outbound — we focus on customer experience ✔️ Back-office support that adapts to your brand, tone, and systems ✔️ Experience across SaaS, agencies, real estate, and service businesses ✔️ Clear, neutral English communication — U.S.-market ready ✔️ Reliable reporting and consistency we don’t disappear, we deliver 📩 Let us be your back-end inbound support team handling calls, emails, chat, CRM, and customer onboarding so your business can scale without losing its personal touch. Click “Invite to Job” and let’s build a system that keeps your clients happy and your operations smooth.