Marvelous CSVA

Hello and welcome to Marvelous CSVA! We are a customer service and virtual assistance agency where most of the members have recently decided to move from BPO and call centers and now work 100% on Upwork! We are veterans in terms of chat, email, and phone support. Most of us are previous Team Managers and Supervisors, in which we have wide expertise in the CS industry including, but not limited to training, hiring process, performance analysis, coaching, and quality assurance. We have been exposed to different KPIs such as customer satisfaction, net promoter score, productivity, SLA, AHT, response time, and more. 🔥🔥🔥WHAT PEOPLE ARE SAYING ABOUT US🔥🔥🔥 “Marianne did a great job for us. We stopped the brand that she helped with, but she did great every step of the way. We look forward to having her work with us again soon.” - DTG Holdings “Marianne has been a pleasure to work with. Her positive attitude, hard work, and great customer support skills have made her a true asset. We were lucky to have her on our team. Thank you so much for working with us!” - Tire Agent “Mario is a truly dedicated & passionate individual who consistently expected the expectations that were set. He was a very valuable team member that we would gladly recommend to any company.” - Yubo “Mario is amazing and we were very fortunate to have his talents on board as a member of our experinced and excellent communicator! We highly recommend Mario, and that you work with him should you have the chance. Thanks, Mario!” - ezhome 💪🏽💪🏽💪🏽WHAT WE DO💪🏽💪🏽💪🏽 Our experienced team can handle your customer service team and to continuously provide excellent service and customer’s satisfaction. Here are just a few areas our team excels at: 📌 Customer Service - Phone, Email, and Chat Support - Social Media Management - Zendesk - Team Management 📌 E-Commerce and Shopify - Order Creation and Fulfillment - Issue Tracking/Logs - Helpdesk and FAQ - Refund Processing - Order Tracking - Chargeback and Dispute Claims - Paypal and Checkout - Dropshipping - Fraud Analysis 📌 Trust and Safety - Content Moderation - Profile moderation - Identity verification - ID Review - Address Review 📌 Admin Assistance - Data Entry - Lead Generation - Appointment Setting - Travel Booking - Ticket Purchasing - Admin tasks We have helped more than 30 clients, companies and brands. We were able to successfully build a foundation of their customer service team and continuously provide excellent service. We train our associates with the most common tools being used in customer service such as Zendesk, GSuite, Slack, Shopify, Paypal, and more.