F.I.R.M Online Solutions

Customer Support Agency FIRM (Fast with Integrity under Reliable Management) Online Solutions

Overview

We at F.I.R.M Solutions guarantee fast, reliable and honest service to all our clients. Our goal is to help our clients' company progress in giving quality service support to their customers. Our team consists of seasoned contact center representatives with years of experience in delighting customers without sacrificing integrity. We promise FAST with INTEGRITY under a RELIABLE MANAGEMENT solutions.

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Services

Customer Experience & Tech Support

Inbound/Outbond Calls Email Support Chat Support - Phone Support - Email Support - Chat - Order Processing - Order Fulfillment - Order Tracking - Tickets - Phone Support - Email Support - Chat - Order Processing - Order Fulfillment - Order Tracking - Tickets Basic networking troubleshooting Troubleshoot via remote control Computer software installation

Data Entry

Skills

Amazon Seller Central
Customer Service
Dropshipping
Email Marketing
Live Chat Operator
Order Entry
Order Processing
Phone Support
Social Media Management
Technical Support
Virtual Assistant
Zendesk
Email Support
Order Management
Community Moderation

Featured clients

100% Job Success

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Upwork activity

Hourly rate

$4.50 - $30.00

Minimum project size

None

Total earned

$900K+

Total hours

194,050

Total jobs

183

Member since

Mar 26, 2014

Company information

Agency size

11-50 workers

Year founded

2014

Client focus

Very small business

Small business

Languages

English: Fluent
Tagalog: Native or Bilingual

Awards

Upwork Top Rated Agency - One of the top agencies in Upwork for its performance