Abacus Cambridge Partners Inc

Contact Center Services | Next-gen Application Development | Custom Software Development | ERP | API Management | Robotic Process Automation | HR Augmentation | Global Talent Sourcing | Human Capital Management

Overview

Abacus is a global leader in Technology, Outsourcing, and Consulting, with offices in New York, London, Dubai, Riyadh, Lahore, and Cairo. We empower businesses to accelerate digital transformation with innovative, customized solutions tailored to their unique needs. Core Services: Managed Services: • Contact Center Support: Multi-channel customer service optimization. • Tech & Customer Service: Specialized tech assistance and customer care. • Sales Support: Tools and services to maximize sales team performance. • Remote Assistance: Effective remote support for seamless operations. Cloud Solutions: • Custom Software & App Development: Tailored software to solve business challenges. • Cloud Infrastructure & Solutions: Scalable and efficient cloud platforms. • Analytics & Business Intelligence: Data-driven insights for smarter decision-making. • E-Commerce Solutions: Secure, scalable e-commerce platforms. Enterprise Systems: • ERP Solutions: End-to-end ERP implementation and support. • HCM Solutions: Optimizing HR processes with cutting-edge tools. • Customer Experience Solutions: Enhancing customer engagement. • Digital Supply Chain: Improving supply chain efficiency with advanced technology. Why Choose Abacus? As a SAP Gold Partner, we’ve deployed over 800 SAP projects globally, helping businesses unlock the full potential of their systems. We specialize in APIs, Machine Learning, RPA, and Next-gen App Development, partnering with Google Cloud and UiPath to deliver innovative solutions. At Abacus, we are dedicated to helping businesses scale, innovate, and thrive in the digital age, providing expertise and cutting-edge solutions that drive growth.

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Services

Customer Service & Tech Support

Abacus provides customer care through all channels including phone, web, email, chat, mobile apps, social media across all customer care queues including helpline, retention, onboarding, sales, cross sell/up-sell, complaint, information, NPS/CSAT management, collection, backend etc.

Marketing, PR & Brand Strategy
Data Entry & Transcription Services
Lead Generation & Telemarketing
Market Research & Product Reviews
AI & Machine Learning
Recruiting & Human Resources

Skills

API Development
API Testing
Automated Call Distribution
Business Process Outsourcing IT Services
Call Center Management
Online Chat Support
Customer Experience
Enterprise Resource Planning
Human Resources Consulting
Robotic Process Automation
API Integration
Email Support
HR & Business Services
Inbound Inquiry
Staff Recruitment & Management
100% Job Success
Top Rated Plus

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Upwork activity

Hourly rate

$5.00 - $25.00

Total earned

$100K+

Total hours

2,154

Total jobs

19

Member since

Sep 21, 2020

Company information

Agency size

500+ workers

Year founded

1987

Client focus

Large business

Medium business

Languages

English: Native or Bilingual

Awards

One of the Largest Outsourcing Scale Our Telecom Client recognizes Abacus BPO as one of the largest Contact centers based on headcount and volume-handling capabilities.
Best Outsourcing Partner 2013 Our Telecom Client awarded Abacus BPO this award in recognition of our extraordinary performance in meeting and exceeding client expectations.