Team Syntagm

𝐓𝐎𝐏 𝐑𝐀𝐓𝐄𝐃 Freelancer on UpWork We are a core team of 4 Business Development managers and an expanding group of customer support specialists who have worked together over the course of 2020 on one of the fastest-growing Zendesk operations seen in recent years. Two BM's are specialist Tech-ops with deep Zendesk experience, while the remaining BM's will concentrate on Business Development and Training. For more information about specific competencies offered please look at their individual profiles. As consultants, we were responsible for the initial set-up of Zendesk Professional for the client when there were less than 10 000 end-users. This number increased month-after-month and by early December we were servicing more than 250 000 end-users and as many as 2 000 ticket requests per day. Zendesk is the most impressive customer-service solution we have ever worked with and we developed not only an exceedingly good relationship with Zendesk via our Account Manager but also got to know just about every product in the Zendesk solutions portfolio. We also got to work with the workforce management solution offered by Tymeshift and the CSAT suite offered by SimpleSat. We also developed our own apps via the Zendesk API to assist customer support agents and to improve response metrics. We can and want to do the same for you. kind regards Syntagm Zendesk Team| • Zendesk is a customer service solution that is designed to be simple and is used by many of the world’s largest organizations to provide support to their customers. It’s a Software-as-a-Service (SaaS) product, which means that your organisation will pay a monthly fee for every registered member of your support team using the product. Zendesk will take care of the hosting for you, as well as the other logistics of running a complex website, which allows you to focus on the important tasks—such as providing great support to your customers.