Sasheen M.
Coral GablesFL
100% Job Success
Top Rated Plus

Customer Experience & Design Strategist

I help businesses streamline, transform, or improve their customer experience programs, operations, workflow systems, and customer journeys through CX system assessments. I have over 20+ years of experience providing exceptional customer service and developing customer service operations, strategies and workflow systems in various industries from government agencies to business start-ups, e-commerce platforms, and small to mid-size corporations. I am well versed in many e-commerce CRM Systems, establishing CX Standard Operation Procedures, developing clear efficient workflows and mapping out implementation plans. Once clients work with me and execute these strategies the results save time and create better overall experiences for internal team members and customers. Providing consistent customer service and experiences is an integral part of establishing good relationships with customers and the overall success of one's business. I best assist companies that are in a phase of growth (entering a new phase of operations or service) or have incomplete or outdated customer service procedures that need review through the clutter, developing reliable protocols, and streamlining their processes. CX Transformation and Outcomes from System Assessments 1. Streamlined Workflows and Processes 2. Clear understanding of the root cause of customer pain points 3. Easier process to onboard CS agents 4. Strategy to get ahead of potential customer issues 5. Foundational or Improved CS SOP Documentation 6. Strategy on how to optimize software to support CS team delivery 7. Understanding of how business policies affect the customer experience 8. Customer Journey Maps of their Customer Experience 9. Fresh Perspective on how to service their customers If your customer experience support system could use a review or you are looking to improve your customer service operations please send me a DM message and we can discuss how I can help.
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