Andrealiz B.
Pasig CityPhilippines
100% Job Success

Outsourcing-Operations/Project/Order Management, AP, AR (Finance)

Operations Management Lean Six Sigma Yellow Belt I make sure that KPI's are met, exceeded, and I continuously provide process improvement. Communication coach with B2 Berlitz Certification Results-driven I have 13 years of customer service experience under my belt, with a background Finance and Accounting email, phone, and chat support. I have managed a team of 25 FTEs (with 2 junior team leads) providing customer service for an oil and gas company. I manage the day-to-day operations and ensure that Service Level Agreements are met. It is also a part of my tasks to make sure that employees are fully utilized by managing leaves and breaks, and reassignment of responsibilities during absences of other team members. As a manager, I promote succession planning to equip everyone in the team and hone them to become future leaders. I also make sure that the team is motivated by conducting engagement activities and providing coaching and guidance. I am a trained Six Sigma yellow belt, a certified communication coach, and have been awarded as Business Operator and People Developer by my previous employer. I have represented my company to multiple potential clients where I have showcased what the company has to offer. I have also been recognized and received several commendations due to my presentation skills. I am now focused in growing my career in this platform and have worked as a Program Manager, Project Manager, Virtual Assistant, Technical Support, Customer Service Operations Manager, and Social Media Manager. I am also open to working on various tasks with achievable goals. Knowledgeable in Salesforce, WQM, Casement, Vendor Portal, SAP, MS Office, Google Workspace, Slack, Hubspot, Hootsuite, Trello, Evernote, Live Chat, Monday, Wrike, Asana, Hubstaff, Stripe, Zendesk, Shopify.

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Skills

  • English
  • Order Processing
  • Email Communication
  • Technical Support
  • Customer Support
  • Communications
  • Customer Service