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Suyapa Maria R. Status: Offline
San Pedro Sula, Honduras
75% Job Success

VA/QA/Customer Service/Administrative and Marketing Assistant

I am a Bilingual professional highly fluent in English and Spanish. I have 12+ years of Customer Service experience via chat, email and phone. I have fluent English, excellent typing skills and ability to work under pressure, analyzing data and entering records, attention to detail excellent written and verbal communication skills, multi-tasking, organizing files, I have been a Quality Assurance Analyst, Social Media Moderator and Administrative Assistant and have knowledge in several softwares and E-Commerce websites including Refund & Return Policies, tracking packages and using CRMs. Proficient in several fields such as Logistics, Accounting, Administrative & Customer Support. I am a fast learner and have been trained on the following systems and applications; ✔️ Zendesk, FreshDesk, SquareSpace, SAGA, Thor, Slack, Volusion, Scorebuddy, Ring Central, ShopMonkey, Shopify, Sticky, Stripe, ShipBob, ShipStation, Aircall, Kustomer, Teams ✔️ Proficient in Microsoft Excel, Word, Powerpoint, Google Docs, Google Sheets I pride myself on being extremely professional and aim always to deliver an outstandig job in everything I do and to reach the companies goals and KPIs required.
Work history
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Skills

Skills

  • Microsoft Excel
  • Online Chat Support
  • Phone Support
  • Data Entry
  • Email Communication
  • Quality Assurance
  • Customer Support
  • Translation
  • Customer Service

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