John Carlo G.
Cagayan de OroPhilippines
100% Job Success
Top Rated

Customer Service EXPERT | Making Sure Customer Get the Best EXPERIENCE

Hello there! 👋 As a dedicated Customer Experience and Team Management Specialist, my mission is to elevate your business to new heights by delivering exceptional service and support to your valued customers. 🏆 What's in it for you? 🏆 ✨ Enhanced Customer Satisfaction: I prioritize providing top-notch customer experiences that leave a lasting positive impression. Your customers' satisfaction is my ultimate goal. ✨ Efficient Team Management: With a considerable background in team management, I excel in leading and motivating teams to perform at their best. I ensure a cohesive and high-performing support team to handle customer interactions. ✨ Streamlined Support Channels: From escalation to phone, email, chat support, and more, I am well-versed in various support channels to cater to your customers' preferences. ✨ Expertise in CRM Tools: I am proficient in utilizing CRM tools such as RingCentral, Freshdesk, and LiveAgent to optimize customer interactions and ensure seamless operations. ✨ Administrative Excellence: As an administrative guru, I am well-equipped to handle various administrative tasks, including Microsoft Office tools, data entry, and document management, among others. ✨ Strong Problem Solver: I thrive on resolving complex issues efficiently, ensuring minimal disruption to your business operations and maintaining a positive customer experience. 🔹 My commitment to quality ensures that your customers receive the highest level of care, leading to increased loyalty and brand advocacy for your business. 🔹 I believe in fostering open communication and collaboration to understand your unique needs and tailor my services accordingly. Let's team up to enhance your customer experiences and build a solid foundation for your business success. I look forward to working with you and contributing my expertise to your company's growth. Feel free to reach out, and let's discuss how I can best support your goals. Warm regards, John Carlo

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Skills

  • Management Skills
  • Outbound Sales
  • Customer Experience
  • Microsoft Office
  • Cross Functional Team Leadership
  • Customer Satisfaction
  • Technical Support
  • Communication Etiquette
  • Email Etiquette
  • RingCentral Glip