Seun G.
Obafemi, Nigeria
100%
Job Success
Technical, Customer & App Support | M365, SaaS, Azure, IT Optimization
$15.00/hr
Experienced Technical & Application Support Specialist with 7+ years in troubleshooting, IT service optimization, and customer support. Skilled in M365, Windows Server, Active Directory, SharePoint, SQL, automation (PowerShell), and API integrations, I help businesses streamline workflows and enhance system efficiency.
What I Offer:
✔ Technical & Application Support (M365, SaaS, SQL, Azure)
✔ Customer Support & Troubleshooting (Live Chat, Email, Phone)
✔ IT Service Optimization & Automation (PowerShell, Restful API)
✔ Help Desk Management (Freshdesk, Zendesk, ConnectWise, Jira)
✔ User Training & Documentation (Guides, Knowledge Base, FAQs)
I have a proven track record of improving system performance, reducing downtime, and increasing product adoption. Let’s work together to optimize your IT operations and provide seamless support! 🚀
Work history
Work history
Technical Support & Coordinator (EST)
Mar 11, 2025
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Mar 18, 2025
Private earnings
Migration from Filer server to SharePoint and MFA deployment
Aug 3, 2022
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Dec 23, 2024
No feedback given
Private earnings
Migrate all data on-premises file server to SharePoint and remove file server.
Jun 30, 2023
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Sep 29, 2023
Private earnings
Microsoft 365 Technicians for Short Term Project - Upwork enterprise client
Oct 6, 2022
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Dec 14, 2022
No feedback given
Private earnings
Set Up a Tiny Sharepoint Team Site
May 16, 2022
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Nov 21, 2022
No feedback given
Private earnings
MS Collaboration Admin Consultant
May 5, 2021
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Nov 21, 2022
No feedback given
Private earnings
Business Analysis - Office 365 platform Features, Dependences, Integrations
Aug 18, 2021
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Nov 21, 2022
No feedback given
Private earnings
SharePoint Online environment review and training
Dec 30, 2021
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Feb 22, 2022
"Seun was very knowledgeable and did a great job on this project."
Private earnings
SharePoint Replication Issue
Mar 22, 2021
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Feb 9, 2022
Private earnings
IT-System Admin /Support person required for long term (US hours preferred)
Jun 28, 2021
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Jan 13, 2022
No feedback given
Private earnings
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Skills
Skills
- SQL
- Microsoft Power BI
- Microsoft Exchange Online
- Project Management Professional
- Active Directory Federation Services
- Technical Support
- Office 365
- System Administration
- Microsoft SharePoint Designer
- Microsoft SharePoint
- Ticketing System
- Microsoft SharePoint Development
- API
- Web Services Development
- ITIL
- IT Management